Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 07 – Customer Success Jobs
Role: VP of Customer Success
Location: Miami, FL, US
As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed. Develop and implement a framework to proactively identify risks and minimize customer churn. Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Understand the customers’ business models and industries to best position adaptive insights to support their business goals. Design and lead the continuous training of the team in order to reach high product expertise and customer success/support excellence.
Apply here: https://www.linkedin.com/jobs/view/2747598198/
Role: Customer Success Director
Location: Remote, San Francisco, CA, US
As a Customer Success Director, you will manage a team of CSMs and ensure they are driving adoption and growth within their portfolio of accounts. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses. Develop programs and playbooks designed to achieve deep customer specificity and repeatability at scale. Communicate customer stories, wins, outcomes, and challenges to internal executive stakeholders and cross-functional partners. Motivate your team to create opportunities to upsell value-added services. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with the Product team on how to improve the product to meet customer needs.
Apply here: https://www.linkedin.com/jobs/view/2746917819/
Role: Head of Customer Success
Location: London, England, United Kingdom
Organization: Zetter Recruitment
As a Customer Success Director, you will be the key decision-maker in the mission of the customer success team. You will be responsible for scaling up, onboarding, and mentoring Customer Success Managers and Representatives within your team. Designing and rolling out professional development plans to help the team and company to succeed. Working cross-functionally with numerous other departments to help improve the user experience. Maintaining mutually beneficial relationships with key partners and clients. Regularly analyzing and interpreting customer feedback to draw insights and help improve user experience.
Apply here: https://www.linkedin.com/jobs/view/2742158912/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: NAVEX Global
As a Customer Success Manager, you will own a portfolio of high-touch, Enterprise accounts from handoff to customer advocacy and beyond. Deliver and communicate ROI for the customers throughout the customer lifecycle via Strategic Business Reviews (SBR’s). Proactively manage customer health by monitoring, documenting, and effectively driving success plans for high customer retention and loyalty. Drive customer adoption, awareness, and growth of NAVEX Global solutions through education and continuous learning; propelling customer participation in NAVEX Global Communities and use of available knowledge base and online support tools. Act as the advocate for customer needs and quarterback issues cross-departmentally and to senior leadership. Collaborate with Sales to identify and develop upsell and cross-sell opportunities.
Apply here: https://www.linkedin.com/jobs/view/2746244545/
Role: Customer Success Manager
Location: Perth, Western Australia, Australia
Organization: Objective Corporation
As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customer’s overall satisfaction. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues, and provide recommendations for internal product expansion. Monitoring feature adoption on individual subscriptions and driving uptake based on the overall business needs of the customer. Co-ordinating implementation and Support hand-over for customers. Deliver on renewal revenue targets through optimal customer relationships and minimal churn. Conduct training/on boarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth.
Apply here: https://www.linkedin.com/jobs/view/2746767031/
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