Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 08 – Customer Success Jobs
    Talent Team
    Oct 8, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    OMEGA POINT (OMPNT)
    As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Create and implement a customer success strategy focused on customer onboarding, activation, and retention. Design KPIs and key results to measure progress towards strategic customer success goals. Build deep product and industry knowledge. Facilitate client trainings and act as a support contact for clients. Collaborate with the Product team to ensure client feedback is aligned with product development priorities. 
    Apply here: https://www.linkedin.com/jobs/view/2748598503/


    Role: Head of Customer Success 
    Location: Boston, MA, US 
    Organization: 
    WHOOP
    As a Head of Customer Success, you will own the overall success of the Enterprise customer base and partner with cross-functional teams to ensure success from a renewal and expansion standpoint. Lead and grow a culture of high-performing CSMs with a focus on team and individual development, organizational metrics, and scorecard results. Represent WHOOP as our senior point of contact to guide customers along their maturation journey and internally advocate for customer needs. Collaborate cross-functionally in creating analytics and reporting including expansion/retention forecasting, pipeline analysis, quarter/year-end reports, and customer risk & health assessments. Work closely with Sales Operations, Marketing, and Product to strengthen operational and technical components of customer onboarding. 
    Apply here: https://www.linkedin.com/jobs/view/2748795956/


    Role: Customer Success Director 
    Location: London, England, United Kingdom 
    Organization: 
    Aprimo
    As a Customer Success Director, you will own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction. Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer’s business goals and strategy. Work closely with the Aprimo executive sponsor for each strategic account to ensure a consistent and close executive relationship. Develop customer advocacy and secure customer success stories and references. Grow and maintain a pipeline of add-on business from assigned accounts; coordinate with business development for cross-sell/upsell opportunities. Monitor system usage and customer health scores to determine overall health, risk, and recommended actions. 
    Apply here: https://www.linkedin.com/jobs/view/2725798434/  


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Algolia
    As a Customer Success Director, you will drive the onboarding, adoption, retention, and overall success of the customers in EMEA. Lead the enablement of the users by conducting product training. Provide regular, proactive recommendations to optimize the use of the platform. Maximize the adoption of the product features in order to maximize the value-driven by the product. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention. 
    Apply here: https://www.linkedin.com/jobs/view/2717029912/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Clarrow
    As a Customer Success Director, you will lead the post-sale onboarding process, including integration and education of the latest features and updates. Ensure revenue generation across your portfolio. Understand the customer business goal to provide the right solution. Act as a brand ambassador, develop and nurture relationships with key customer decision-makers. Direct crisis and incident response, work with stakeholders to ensure timely resolution while communicating effectively with customers. Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal). Ensure customers are fully utilizing the product or solution. 
    Apply here: https://www.linkedin.com/jobs/view/2741542756/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 26 – Customer Success Jobs
    Talent Team
    Nov 26, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Raleigh, NC, US 
    Organization: 
    Onna
    As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Serve as the trusted point of contact for Onna’s strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy, and renewal. Coach customers to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Drive organic growth and expansion within assigned customer accounts; proactively identify and facilitate additional revenue opportunities to enable customers to maximize their value. Proactively identify account risks and develop mitigation plans (coordinating activities internally within Onna and externally with customers) to resolve. 
    Apply here: https://www.linkedin.com/jobs/view/2813294899/


    Role: Customer Success Manager 
    Location: Remote, San Francisco Bay Area, US 
    Organization: 
    Windfall
    As a Customer Success Manager, you will oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of the account. Help the product and engineering team continue to deliver new products at the highest quality. Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes, workflows, and customer acquisition. Perform focused research on US households to help validate the model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2808041598/


    Role: Customer Success Manager 
    Location: Manchester Area, United Kingdom (Hybrid) 
    Organization: 
    AQA
    As a Customer Success Manager, you will be onboarding all newly registered customers by supporting them to become fully engaged with and active users of UAS. Minimizing churn by retaining existing customers and reactivating dormant customers. Identifying opportunities to grow usage of UAS within the existing customer base. Working with Marketing and Sales teams to develop acquisition and growth strategies as identified through customer insight and analysis. Identifying, collecting, interpreting, and reporting on customer data and progress made against objectives, tailoring reports and insight gained to meet a range of audience needs. 
    Apply here: https://www.linkedin.com/jobs/view/2808008142/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Tipalti
    As a Customer Success Manager, you will manage multiple clients during multiple stages of their product journey including rolling out new features, enhancements, integrations, and from ramping to full adoption. Knowledgeable and understand the goals and priorities of the company in order to drive client success. Ability to assess priority and act quickly. Results-oriented and exceeds quarterly goals. Must be both client-focused and technically savvy. Work cross-functionally to solve client issues. Be a partner in the organization. Work with our sales, marketing, product, and operations teams to continuously optimize the business. 
    Apply here: https://www.linkedin.com/jobs/view/2808044747/


    Role: Customer Success Manager 
    Location: Halifax, NS, Canada 
    Organization: 
    LifeWorks
    As a Customer Success Manager, you will achieve identified revenue and growth targets. Respond to client inquiries & service requests pertaining to their programs and services. Responsible for the execution of client contracts and programs. Responsible for program governance including the review of internal reporting and identification of issues. Managing the renewal process with appropriate internal teams. Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives, etc. Act as a liaison with internal departments to resolve issues that may arise with clients. Managing and coordinating Quality Assurance Reviews. 
    Apply here: https://www.linkedin.com/jobs/view/2813819863/

    Customer Success Director

    Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 25 – Customer Success Jobs
    Talent Team
    Nov 25, 2021 | 2 min read

    Role: Customer Success Director- Remote- US 
    Location: Remote, New York, United States 
    Organization: 
    Foodsmart
    As a Customer Success Director, you will ultimately be responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability. Ensure the clients hit or exceed their account performance goals and secure client renewals. Execute effectively and efficiently with a high degree of professionalism and an entrepreneurial mindset. Identify and problem-solve roadblocks before they become barriers to client success. Listen intensely and ask questions to strategically identify how we can grow and expand within the client’s membership. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations. 
    Apply here: https://www.linkedin.com/jobs/view/2806916773/  


    Role: Director of Customer Success 
    Location: New York, NY, US 
    Organization: 
    Michael Page
    As a Director of Customer Success, you will manage, develop, recruit, and train staff. Define CS processes, team KPI structure. Build and maintain relationships with key stakeholders and grow the business. Identify ongoing problems within the client’s organization and provide solutions to solve them. Conduct presentations, training’s and client demonstrations of best practice. Ensuring the renewal process is smooth by having quarterly wellness checks with client. Provide an exceptional customer experience for the clients through all stages of the process. 
    Apply here: https://www.linkedin.com/jobs/view/2807517925/


    Role: Director, Customer Success – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Samsara
    As a Director of Customer Success, you will define and drive global strategy for the Customer Success team in EMEA. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe. Own the overall success of implementations and ongoing management, ensuring a world-class customer experience. Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams. Collaborate cross-functionally to rapidly improve the customer experience. Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. Lead an inclusive, engaged, and high-performing team. 
    Apply here: https://www.linkedin.com/jobs/view/2807438391/


    Role: Customer Success Manager – UK 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    Spendesk
    As a Customer Success Manager, you will manage, grow and nurture a portfolio of customers. Push new use cases and new product features to generate up. Sell opportunities. Identify customers at risk to minimize churn & contraction. Identify and work with accounts that are not fully utilizing the platform. Contribute to the product’s development by transmitting client’s feedback to both tech and product teams: you are the customer’s voice. Work on the up-selling strategy and train your teammates on best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2807501876/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    Gigescape
    As a Customer Success Manager, you will own overall relationship with digital nomads, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive the continued value of the products and services. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. 
    Apply here: https://www.linkedin.com/jobs/view/2811791089/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 24 – Customer Success Jobs
    Talent Team
    Nov 24, 2021 | 2 min read

    Role: Vice President, Customer Success  
    Location: Alpharetta, GA, US (On-site) 
    Organization: Global Payments Inc.
    As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Maintain a high level of knowledge and understanding of our industry, business, market. Coach team members to be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Ensure team is densifying white space opportunities to optimize client’s business performance while growing our revenue. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure. 
    Apply here: https://www.linkedin.com/jobs/view/2805495030/


    Role: Director, Customer Success (Remote) 
    Location: Remote, United States 
    Organization: Caroo
    As a Director, Customer Success, you will develop account management playbook for an evolving tech-enabled product and growing membership base. Collaborate with sales leadership to design account handoff processes. Design and implement account tiers, ensuring each account is served efficiently and effectively based on size. Hire, train, and retain a team of account managers. Implement and maintain account management compensation structures designed to drive behavior in line with business goals. 
    Apply here: https://www.linkedin.com/jobs/view/2810817219/


    Role: Customer Success Director 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Talentful
    As a Customer Success Director, you will responsible for all commercial conversations within your high-tiered and strategic partnership portfolio. Nurture the customers by demonstrating the value Talentful can provide. Understand and develop the customer journey, making sure they have a white-glove experience. Understand and capture your customers’ challenges and objectives, and position Talentful’s potential solutions. Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/2804881602/


    Role: Customer Success Manager (Remote) 
    Location: Remote, London, England, United Kingdom 
    Organization: Relativity
    As a Customer Success Manager, you will define the business value goals for a customer; craft a strategic plan to pursue those goals. Plan and lead customer meetings, including Quarterly Business Reviews. Understand customer usage and account health to proactively mitigate any renewal risk or product churn. Identify end-user challenges or requests and proactively connect the customer with Relativity SMEs. Work with Account Managers to build and execute annual Success Plans for their accounts. Analyze data to identify trends and trigger opportunities to drive adoption with the customer. Provide oversight to complex initiatives, such as new product configuration/onboarding, upgrades, etc. Act as an internal customer advocate working closely with leadership to foster a company-wide culture of customer success. 
    Apply here: https://www.linkedin.com/jobs/view/2810427309/


    Role: Customer Success Consultant 
    Location: Melbourne, Victoria, Australia (Hybrid) 
    Organization: Compass Education
    As a Customer Success Consultant, you will manage the overall workflow for implementation, training, and account management of assigned signature schools. Implementation of new modules with customers. Complete onsite/remote training sessions & account management visits. Ensure the highest level of service for your portfolio of clients. Ensure all schools in your portfolio are active promoters of the platform. Build relationships with school leadership to ensure product rollout success. Provide clear notes and feedback and escalate customer concerns appropriately. Provide phone, email, and in-person support to Customers when needed. Escalate concerns appropriately to ensure maximum customer satisfaction. 
    Apply here: https://www.linkedin.com/jobs/view/2805476446/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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