Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 08 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, San Francisco, CA, US
Organization: OMEGA POINT (OMPNT)
As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Create and implement a customer success strategy focused on customer onboarding, activation, and retention. Design KPIs and key results to measure progress towards strategic customer success goals. Build deep product and industry knowledge. Facilitate client trainings and act as a support contact for clients. Collaborate with the Product team to ensure client feedback is aligned with product development priorities.
Apply here: https://www.linkedin.com/jobs/view/2748598503/
Role: Head of Customer Success
Location: Boston, MA, US
As a Head of Customer Success, you will own the overall success of the Enterprise customer base and partner with cross-functional teams to ensure success from a renewal and expansion standpoint. Lead and grow a culture of high-performing CSMs with a focus on team and individual development, organizational metrics, and scorecard results. Represent WHOOP as our senior point of contact to guide customers along their maturation journey and internally advocate for customer needs. Collaborate cross-functionally in creating analytics and reporting including expansion/retention forecasting, pipeline analysis, quarter/year-end reports, and customer risk & health assessments. Work closely with Sales Operations, Marketing, and Product to strengthen operational and technical components of customer onboarding.
Apply here: https://www.linkedin.com/jobs/view/2748795956/
Role: Customer Success Director
Location: London, England, United Kingdom
As a Customer Success Director, you will own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction. Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer’s business goals and strategy. Work closely with the Aprimo executive sponsor for each strategic account to ensure a consistent and close executive relationship. Develop customer advocacy and secure customer success stories and references. Grow and maintain a pipeline of add-on business from assigned accounts; coordinate with business development for cross-sell/upsell opportunities. Monitor system usage and customer health scores to determine overall health, risk, and recommended actions.
Apply here: https://www.linkedin.com/jobs/view/2725798434/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Director, you will drive the onboarding, adoption, retention, and overall success of the customers in EMEA. Lead the enablement of the users by conducting product training. Provide regular, proactive recommendations to optimize the use of the platform. Maximize the adoption of the product features in order to maximize the value-driven by the product. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention.
Apply here: https://www.linkedin.com/jobs/view/2717029912/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Director, you will lead the post-sale onboarding process, including integration and education of the latest features and updates. Ensure revenue generation across your portfolio. Understand the customer business goal to provide the right solution. Act as a brand ambassador, develop and nurture relationships with key customer decision-makers. Direct crisis and incident response, work with stakeholders to ensure timely resolution while communicating effectively with customers. Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal). Ensure customers are fully utilizing the product or solution.
Apply here: https://www.linkedin.com/jobs/view/2741542756/
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