Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 22 – Customer Success Jobs
    Talent Team
    Oct 22, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Texas, United States 
    Organization: Juniper Networks
    As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate and drive product adoption. Engage customers and facilitate education and access to standard methodology guidance. Manage customer health and see opportunities for growth. Lead the delivery of strategic projects passionate about product adoption that manages and mitigates risk. Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Collaborating with internal teams and partners to optimize the customer experience and value realization. Facilitate the identification of references and customer stories. 
    Apply here: https://www.linkedin.com/jobs/view/2735464396/


    Role: Customer Success Manager 
    Location: San Francisco Bay Area, US (Hybrid) 
    Organization: Gorgias
    As a Customer Success Manager, you will actively participate in building out a new Customer Success program: everything from strategizing to creating playbooks by journey stages. Help companies launch quickly and effectively on Gorgias by providing high-quality guidance. Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals. Uncover customer objectives and help them achieve their goals by becoming their trusted advisor. 
    Apply here: https://www.linkedin.com/jobs/view/2758768407/


    Role: Customer Success Manager 
    Location: Lane Cove, New South Wales, Australia 
    Organization: Rockwell Automation
    As a Customer Success Manager, you will serve as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of service contracts. Ensures customers achieve specific business results, maximum value from service contracts, and communicate value to key stakeholders. May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. 
    Apply here: https://www.linkedin.com/jobs/view/2768782235/


    Role: Customer Success Representative 
    Location: Remote, Australia 
    Organization: Australiance
    As a Customer Success Representative, you will act as a brand ambassador. Assist customers through multiple contact channels with a positive attitude and desire to help. Collect information about, and deeply understands, customer objectives, plans, goals, and circumstances. Accelerate customers’ time-to-value through consultative outreach and coaching. Evaluate customer engagement by monitoring service utilization metrics and reach out to prevent stagnation through education, best practices, or consultation. Advocates internally for customer issues in- serves as the customer’s voice. Marshalls resources across the company to support customer needs. Gathers feedback regarding experience and mines opportunities for engagement. Proactively contribute to develop creative new solutions, finetune and improve the solution according to customer’s feedback and pain points. 
    Apply here: https://www.linkedin.com/jobs/view/2762805286/


    Role: Customer Success Manager 
    Location: Remote, India 
    Organization: we45
    As a Customer Success Manager, you will develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Work with Service Delivery Teams to perform pre-sales engagements with clients. Engage with Biz Dev to ensure a clear understanding of the scope of services, solutions, and/or products to be delivered to the customer. Improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the organization. Handle customer requests & feedback and resolve customer requests and complaints. Minimize customer churn. Aid in service delivery improvements and ideating new service lines for we45’s professional services. 
    Apply here: https://www.linkedin.com/jobs/view/2756294077/

    Customer Success Director

    Customer Success Manager

    Customer Success Representative

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 06 – Customer Success Jobs
    Talent Team
    Jul 6, 2022 | 2 min read

    Role: Customer Success Director
    Location: Remote, Austin, TX, US
    Organization: 
    People.ai
    As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai data architecture, and how to integrate People.ai into their sales/marketing stack. Deliver impactful insights that enable operational cadences to improve efficiency, productivity, and/or growth for each customer. Coordinate and deliver Executive Business Reviews to all customers on a semi-annual cadence with highly engaged stakeholders. Support People.ai marketing by delivering customer stories and references for each customer he/she owns. Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell.  
    Apply here: https://www.linkedin.com/jobs/view/2874636808


    Role: Sr. Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Mediafly
    As a Sr. Customer Success Manager, you will be maintaining relationships with key customers to establish a thorough understanding of their business needs and how the products and services can serve them. Identifying and quantifying key metrics of value; Increasing ROI for the customers through meaningful adoption of appropriate features and best practices. Responsible for renewing and growing existing accounts, working with account executives on account plans and growth strategies Demonstrating mastery of the ever-evolving features and capabilities by working closely with the engineers, and using the products as part of your daily rituals. Effectively using data, as well as customer knowledge, to create meaningful interactions with the customers. 
    Apply here: https://www.linkedin.com/jobs/view/3150317044/


    Role: Customer Success Manager 
    Location: Manchester, England, United Kingdom (Hybrid) 
    Organization: 
    Giraffe360
    As a Customer Success Manager, you will manage the onboarding process for new customers/accounts. Respond in a timely manner to customer queries via telephone and email. Give our customers guidance and training on how to best use our product. Communicate with our customers in regard to delivery updates, tech support and renewals. Focus on customer/client retention. Handle any cancellation requests from customers. Keep in regular contact with customers/clients to gain an understanding of their general happiness with our service. When required, take on new projects from our leadership team. To undertake other ad hoc tasks as required. 
    Apply here: https://www.linkedin.com/jobs/view/3157940487


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    JRNI
    As a Customer Success Manager, you will be the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders & maintaining a focus on driving business value from onboarding through renewal. Owning overall relationships with large-scale Enterprise clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction. The internal advocate for your clients, collaborating closely with Support, Implementation, Sales and Product to achieve required outcomes. Delivering impactful and insightful QBR sessions with your key accounts. Tracking and reporting on customer health and delivering different outreach programs. Regularly monitor & analyze platform usage and proactively engage with customers to measure and correlate the health of the relationship. 
    Apply here: https://www.linkedin.com/jobs/view/3156571076


    Role: Customer Success Manager 

    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: 
    Squiz
    As a Customer Success Manager, you will develop a deep understanding of the key sectors including Higher Education and Government, each customer’s unique place within them and how Squiz products can help them. Supporting the customers as they transition from sales prospects to active users of the products. Interpret the products and their features for the customer, aligning them to their needs. Easily interact and build relationships at all levels including C-Suite. Become a strategic partner and advisor to the client while discovering new opportunities to work together for mutual benefit. Work closely with the sales and account management teams to drive strong customer relationships. Expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction. 
    Apply here: https://www.linkedin.com/jobs/view/3149632428/

    Customer Success Director

    Customer Success Manager

    Sr. Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 05 – Customer Success Jobs
    Talent Team
    Jul 5, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Boulder, CO, US
    Organization: 
    Floify
    As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts. Establish and carry out departmental and organizational goals, policies, and procedures. Define and oversee the execution of best practices, including QBRs, retention and expansion motions, and strategic partnership identification. Acts as liaison between the Customer Success Team and other teams within the organization. Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Work with the Product team to provide ongoing product feature and industry feedback. Develop a deep understanding of the Floify software, the mortgage market, and the customers’ needs. 
    Apply here: https://www.linkedin.com/jobs/view/3145800908


    Role: Senior Customer Success Manager 
    Location: Lehi, UT, US 

    Organization: Route
    As a Senior Customer Success Manager, you will manage relationships with a portfolio of partners. Deliver consultative value by resolving issues, and helping them to improve their business. Conduct prescriptive and valuable onboarding sessions for all new partners. Develop strategies to grow existing accounts and retain revenue across a book of business. Serve as the primary interface with customers to manage and resolve any critical situations. Drive cross-functional and cross-departmental initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. 
    Apply here: https://www.linkedin.com/jobs/view/3053881389


    Role: Customer Success Manager 
    Location: Brentford, England, United Kingdom (On-site) 
    Organization: 
    Wheely
    As a Customer Success Manager, you will support and deliver against retention, growth and advocacy target KPIs – e.g. reduce the number of Chauffeurs leaving the platform, increase the number of hours Chauffeurs drive with Wheely. Develop a strong relationship with our Chauffeurs through empathy and influence. Analyse key performance metrics to maintain the availability of Chauffeurs on the platform. Provide ideas to create new processes and continually improve existing ones. Problem solving Chauffeur issues and concerns on a daily basis. Work on cross-functional projects to develop the levers to deliver growth for our Chauffeurs. 
    Apply here: https://www.linkedin.com/jobs/view/3066300061


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Bringme
    As a Customer Success Manager, you will be developing relationships with existing clients in both the residential and corporate verticals. Managing the full 360 delivery of contracts and ongoing client support and development. Focusing proactively on building relationships with clients through both initial introductory calls and personal meetings face to face. This role will require you to anticipate client needs, support them with staff training and communication on Bringme products, and develop relationships with couriers and delivery agencies. 
    Apply here: https://www.linkedin.com/jobs/view/3148179368


    Role: Customer Success Manager 
    Location: Canberra, Australian Capital Territory, Australia (On-site) 
    Organization: 
    Miller Leith
    As a Customer Success Manager, you will be responsible for the implementation of best practice customer support and success processes. Contact and interact with customers, retail partners, and franchisees. Gather data and information around their customers and their satisfaction with the Elite brand and products. Work with the broader Elite teams, particularly marketing, to share customer knowledge and the perception of the Elite brands from customers. Guide and nurture a small team of customer support representatives. Compile monthly reports around customer success metrics and include any relevant learnings, insight, and recommendations based on customer feedback. 
    Apply here: https://www.linkedin.com/jobs/view/3148157830/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 04 – Customer Success Jobs
    Talent Team
    Jul 4, 2022 | 2 min read

    Role: Director, Customer Success
    Location: Remote, New York, NY, US
    Organization: 
    Urbint
    As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Find ways to deeply understand the customers’ objectives and become a trusted right-hand advisor. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Drive and continuous improvement of customer referenceability, experience and health. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks). Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership. 
    Apply here: https://www.linkedin.com/jobs/view/3014255442/


    Role: Head of Customer Success 
    Location: Remote, United States 
    Organization: 
    Vanta
    As a Head of Customer Success, you will drive top-notch customer health metrics, resulting in best-in-class rates of retention and expansion via improvements to existing and brand new, systems. Build CS process to support a high-growth, multi-product business, buying new tools, workflows, and frameworks for successful outcomes. Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Up-level and design a best-in-class Customer Success team – establishing a culture of execution, accountability, high performance, and winning along the way. Thrive in a fast-paced startup environment and contribute to transformational change. 
    Apply here: https://www.linkedin.com/jobs/view/3117377657/


    Role: Customer Success Manager  
    Location: London Area, United Kingdom (Hybrid)  
    Organization: 
    Enfuce
    As a Customer Success Manager, you will be ensuring that the customer gets the most out of the provided service and grow awareness of additional products and features and support the customer continuously with the offering. Trying on several different thinking hats as you will be acting as a link between several stakeholders such as sales, product management, project management, marketing, partner management, and such. Maintaining a great company image to all external stakeholders as well as act as the voice of the customers internally. Taking ownership of your scope of work and take part in sharing knowledge inside the organization.  
    Apply here: https://www.linkedin.com/jobs/view/3154697582/


    Role: Customer Success Specialist 
    Location: Remote, United Kingdom 
    Organization: 
    GE Digital
    As a Customer Success Specialist, you will have people management responsibility including staffing and performance development. Utilize your in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy and strategy. Expertise in best practices and how own area integrates with others, you’ll be aware of the competition and the factors that differentiate them in the market. Ability to propose different solutions outside of set parameters to address more complicated manufacturing processes, with technical variety and interdependent production cycles. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Lead small projects with low risks and resource requirements. Develops skills to bring team members to consensus around topics within field. 
    Apply here: https://www.linkedin.com/jobs/view/3153733235/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    Zipline.io
    As a Customer Success Manager, you will develop a trusted advisor relationship with key customer stakeholders and executives in addition to product end-users. Own metrics across NRR, churn, adoption and customer satisfaction. Focus purely on customer success! – With the support and onboarding teams enabling you to spend your time on what you know best. Identify customer challenges and opportunities. Help solve adoption challenges. Assist with training and customer enablement. Review data and usage patterns to ensure customer ROI. Maintain regular cadence of meaningful touchpoints. Work cross-functionally to bring customer insights to the product and sales teams helping define the product & offering. 
    Apply here: https://www.linkedin.com/jobs/view/3155520144/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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