Global Customer Success Jobs

Role: Customer Success Director
Location: Remote, Austin, TX, US
Organization: People.ai
As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai data architecture, and how to integrate People.ai into their sales/marketing stack. Deliver impactful insights that enable operational cadences to improve efficiency, productivity, and/or growth for each customer. Coordinate and deliver Executive Business Reviews to all customers on a semi-annual cadence with highly engaged stakeholders. Support People.ai marketing by delivering customer stories and references for each customer he/she owns. Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell.  
Apply here: https://www.linkedin.com/jobs/view/2874636808


Role: Sr. Customer Success Manager 
Location: Remote, United States 
Organization: Mediafly
As a Sr. Customer Success Manager, you will be maintaining relationships with key customers to establish a thorough understanding of their business needs and how the products and services can serve them. Identifying and quantifying key metrics of value; Increasing ROI for the customers through meaningful adoption of appropriate features and best practices. Responsible for renewing and growing existing accounts, working with account executives on account plans and growth strategies Demonstrating mastery of the ever-evolving features and capabilities by working closely with the engineers, and using the products as part of your daily rituals. Effectively using data, as well as customer knowledge, to create meaningful interactions with the customers. 
Apply here: https://www.linkedin.com/jobs/view/3150317044/


Role: Customer Success Manager 
Location: Manchester, England, United Kingdom (Hybrid) 
Organization: Giraffe360
As a Customer Success Manager, you will manage the onboarding process for new customers/accounts. Respond in a timely manner to customer queries via telephone and email. Give our customers guidance and training on how to best use our product. Communicate with our customers in regard to delivery updates, tech support and renewals. Focus on customer/client retention. Handle any cancellation requests from customers. Keep in regular contact with customers/clients to gain an understanding of their general happiness with our service. When required, take on new projects from our leadership team. To undertake other ad hoc tasks as required. 
Apply here: https://www.linkedin.com/jobs/view/3157940487


Role: Customer Success Manager 
Location: Remote, United Kingdom 
Organization: JRNI
As a Customer Success Manager, you will be the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders & maintaining a focus on driving business value from onboarding through renewal. Owning overall relationships with large-scale Enterprise clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction. The internal advocate for your clients, collaborating closely with Support, Implementation, Sales and Product to achieve required outcomes. Delivering impactful and insightful QBR sessions with your key accounts. Tracking and reporting on customer health and delivering different outreach programs. Regularly monitor & analyze platform usage and proactively engage with customers to measure and correlate the health of the relationship. 
Apply here: https://www.linkedin.com/jobs/view/3156571076


Role: Customer Success Manager 
Location: Sydney, New South Wales, Australia (On-site) 
Organization: Squiz
As a Customer Success Manager, you will develop a deep understanding of the key sectors including Higher Education and Government, each customer’s unique place within them and how Squiz products can help them. Supporting the customers as they transition from sales prospects to active users of the products. Interpret the products and their features for the customer, aligning them to their needs. Easily interact and build relationships at all levels including C-Suite. Become a strategic partner and advisor to the client while discovering new opportunities to work together for mutual benefit. Work closely with the sales and account management teams to drive strong customer relationships. Expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction. 
Apply here: https://www.linkedin.com/jobs/view/3149632428/