Jul 04 – Customer Success Jobs
Role: Director, Customer Success
Location: Remote, New York, NY, US
Organization: Urbint
As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Find ways to deeply understand the customers’ objectives and become a trusted right-hand advisor. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Drive and continuous improvement of customer referenceability, experience and health. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks). Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership.
Apply here: https://www.linkedin.com/jobs/view/3014255442/
Role: Head of Customer Success
Location: Remote, United States
Organization: Vanta
As a Head of Customer Success, you will drive top-notch customer health metrics, resulting in best-in-class rates of retention and expansion via improvements to existing and brand new, systems. Build CS process to support a high-growth, multi-product business, buying new tools, workflows, and frameworks for successful outcomes. Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Up-level and design a best-in-class Customer Success team – establishing a culture of execution, accountability, high performance, and winning along the way. Thrive in a fast-paced startup environment and contribute to transformational change.
Apply here: https://www.linkedin.com/jobs/view/3117377657/
Role: Customer Success Manager
Location: London Area, United Kingdom (Hybrid)
Organization: Enfuce
As a Customer Success Manager, you will be ensuring that the customer gets the most out of the provided service and grow awareness of additional products and features and support the customer continuously with the offering. Trying on several different thinking hats as you will be acting as a link between several stakeholders such as sales, product management, project management, marketing, partner management, and such. Maintaining a great company image to all external stakeholders as well as act as the voice of the customers internally. Taking ownership of your scope of work and take part in sharing knowledge inside the organization.
Apply here: https://www.linkedin.com/jobs/view/3154697582/
Role: Customer Success Specialist
Location: Remote, United Kingdom
Organization: GE Digital
As a Customer Success Specialist, you will have people management responsibility including staffing and performance development. Utilize your in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy and strategy. Expertise in best practices and how own area integrates with others, you’ll be aware of the competition and the factors that differentiate them in the market. Ability to propose different solutions outside of set parameters to address more complicated manufacturing processes, with technical variety and interdependent production cycles. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Lead small projects with low risks and resource requirements. Develops skills to bring team members to consensus around topics within field.
Apply here: https://www.linkedin.com/jobs/view/3153733235/
Role: Customer Success Manager
Location: Remote, Australia
Organization: Zipline.io
As a Customer Success Manager, you will develop a trusted advisor relationship with key customer stakeholders and executives in addition to product end-users. Own metrics across NRR, churn, adoption and customer satisfaction. Focus purely on customer success! – With the support and onboarding teams enabling you to spend your time on what you know best. Identify customer challenges and opportunities. Help solve adoption challenges. Assist with training and customer enablement. Review data and usage patterns to ensure customer ROI. Maintain regular cadence of meaningful touchpoints. Work cross-functionally to bring customer insights to the product and sales teams helping define the product & offering.
Apply here: https://www.linkedin.com/jobs/view/3155520144/