Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 25 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
As a Director of Customer Success, you will assess Customer Segmentation and make recommendations to ensure our customers’ success as well as the scalability of the customer success program at SheerID. Build the process of working with SheerID’s largest customers and partner with Sales in developing a roadmap for revenue growth and retention. Partner with EMEA Sales Leadership to develop the plan for Customer Success expansion into that region. Identify opportunities for continuous improvement including evolving processes, playbooks, setting OKRs, and guiding the broader customer journey. Lead cross-functional initiatives driving customer success outcomes to improve the customer experience across segments. Define and own your team’s operational effectiveness metrics and drive the plan to report on, attain, and exceed them.
Apply here: https://www.linkedin.com/jobs/view/2766043923/
Role: Strategic Customer Success Manager
Location: Santa Barbara County, CA, US (Hybrid)
Organization: AppFolio, Inc.
As a Strategic Customer Success Manager, you will manage the hand-off from Sales to Services for all new Strategic accounts, to ensure customer expectations are met while strategically identifying & driving shared success metrics. Create and maintain rolling 6-month account plans for all assigned accounts, to purposely drive revenue retention & expansion while clearly demonstrating measurable ROI back to the customer. Build and maintain a trusted advisor relationship with at least 3 leaders per account across 3 levels of the organization; recruit new reference contacts and accounts to actively participate in Marketing & Sales motions. Complete internal business reviews to showcase strategic account plans, customer learnings, key product themes & industry insight.
Apply here: https://www.linkedin.com/jobs/view/2766055873/
Role: Customer Success Manager, DACH
Location: Remote, United Kingdom
As a Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customer executives, managers, and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates. Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Craft customer onboarding assets, adapt existing customer onboarding assets, and work with product marketing to refine existing and create new onboarding assets.
Apply here: https://www.linkedin.com/jobs/view/2772711339/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
As a Customer Success Manager, you will delight customers with a superb customer experience as a new customer of ezyCollect. Own the successful set-up and onboarding of new customers. Project manage the implementation of software, liaising with partners, different levels of the organization to get the product up and running within the right time frames. Manage the lifecycle of customers to ensure they have an exceptional customer experience with ezyCollect. Drive adoption, full utilization, and success of customers to ensure they renew. Work with customers to understand business outcomes they are looking to achieve and conduct quarterly business reviews. Advocate customer needs/issues cross-departmentally.
Apply here: https://www.linkedin.com/jobs/view/2766714644/
Role: Customer Success Manager, Mid-Market
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk. Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients. Build trust and create meaningful relationships among champions and key executives within each account. Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives. Identify and forecast risk as well as growth opportunities within the portfolio. Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
Apply here: https://www.linkedin.com/jobs/view/2772712925/
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