Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 29 – Customer Success Jobs
Role: Director, Customer Success
Location: Remote, United States
Organization: Unite Us
As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us. Hire and lead a Customer Success team that fosters and promotes collaboration and excellence. Lead regular team meetings to enable team discussion and sharing; keep the team informed of process changes and best practices. Track & report on Key Performance Indicators for customer success based on Unite Us best practices and client priorities. Collaborate cross-functionally with Sales, Marketing, Networks, and Product to streamline workflows and create a seamless customer experience. Define success for each customer in your region, identify risks and solutions to ensure high gross and net retention results.
Apply here: https://www.linkedin.com/jobs/view/2771021593/
Role: Director of Customer Success
Location: Remote, San Francisco Bay Area, US
Organization: Metric Insights, Inc.
As a Director of Customer Success, you will own the overall customer success of Metric Insights. Lead regular recurring Check-in meetings with customers. Work with customer executive leadership to develop and execute on a success plan. Assess user engagement levels with customers and deploy strategies to increase adoption. Guide customers to achieve a rapid and successful initial implementation of Metric Insights. Develop best practices materials to enable repeatability in customer deployments. Promote expansion of new use-cases at existing customers. Develop scope and work estimates for services engagements and draft SOWs. Guide the product team in developing and prioritizing features that promote customer success. Develop and evolve implementation methodology in concert with product evolution.
Apply here: https://www.linkedin.com/jobs/view/2475137841/
Role: Customer Success Manager (UK)
Location: Remote, United Kingdom
As a Customer Success Manager, you will build and maintain strong relationships with customer executives, HR, and operational teams while being their internal advocate. Gain a deep understanding of the customers’ wellness goals, review adoption data with them, and help them implement impactful engagement strategies. Lead and perform Kick-Off calls, Post Launch Reviews, and Business Reviews multiple times each day. Become a Calm expert and share best wellness practices with customers.
Apply here: https://www.linkedin.com/jobs/view/2715179216/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: ABR Associates Ltd.
As a Customer Success Manager, you will be responsible for all day-to-day client interactions. Serve as the primary contact for onboarding of new clients. Provide end-user training and post-go-live support; provide insights and best practices. Proactively manage client relationships to a very high level. Identify potential risks, monitor usage, and serve as the primary point of escalation for client issues. Maintain positive working relationships with internal and external clients by providing superior client service. Be proactive with clients by mapping out potential users within existing clients who might have a need for the service and work closely with Account Managers for up-sell opportunities.
Apply here: https://www.linkedin.com/jobs/view/2777357400/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will own and manage customer relationships to showcase the value of TimeEdit and ensure customer happiness, engagement, and retention. Be responsible for the technical setup and configuration of TimeEdit throughout the customer lifecycle after onboarding. Conduct workflow conversations to advise optimal structure and workflow for each customer. Train and educate customers on how to effectively utilize TimeEdit to receive maximum value from the product. Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands. Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap. Collaborate closely with Sales to support renewals, and expansion opportunities.
Apply here: https://www.linkedin.com/jobs/view/2778041365/
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