Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 18 – Customer Success Jobs
Role: VP, Customer Success
Location: Remote, Sunnyvale, CA, US
As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari. Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Drive strong internal collaboration with the Account Management, Product, Services, and Support teams, as the quarterback of the customer experience and solution adoption. Contribute to the overall success of Clari’s CS & CFL team by going above and beyond roles and responsibilities while embodying the culture and values. Create and reinforce a company-wide culture of Customer Success.
Apply here: https://www.linkedin.com/jobs/view/2768496071/
Role: Director of Customer Success
Location: Remote, Milwaukee, WI, US
As a Director of Customer Success, you will lead the customer success team in ensuring world-class experiences for the customers throughout their lifecycle. Hire, grow and develop the team. Create a high-performance culture built around achievement, productivity, retention, and employee growth. Collaborate with Product and Design to produce educational content for the customers. Oversee first-tier and escalated support processes. Define and track critical customer success metrics and KPI’s. Iterate on and improve customer success processes using data gathered. Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Be a point of excellence and escalation within the broader customer success and support team; when a challenging new question arises, be someone your colleagues can turn to for help.
Apply here: https://www.linkedin.com/jobs/view/2732856139/
Role: Customer Success Executive
Location: London, England, United Kingdom (Hybrid)
Organization: The Room
As a Customer Success Executive, you will be the voice of the client and provide internal feedback on how The Room’s solution can be improved. Communicate with team members internally and clients directly, turning their needs into outcomes. Manage the end-to-end campaign process with the support of your Customer Success Manager. Establish and oversee the customer’s use of our platform, providing training and advice on best practices to continually drive incremental value and return on the customer’s investment. Create client reports, analysing basic data, and reporting back any findings.
Apply here: https://www.linkedin.com/jobs/view/2796280952/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
As a Customer Success Executive, you will consult with client stakeholders to understand their business strategies and goals and their objectives for using Sensat and ensure that we deliver value against agreed success criteria. Achieve agreed customer usage metrics for the Sensat platform as per the OKRs. Perform strategic account planning to identify and forecast opportunities and risks. Partner with the commercial team to achieve retention targets across your customers. Provide client feedback to Product and become an expert on platform usage and vision and rollout of scalable CS processes. You will help shape the customer success strategy, closing the feedback loop between the customer and Sensat.
Apply here: https://www.linkedin.com/jobs/view/2768406090/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia (Hybrid)
Organization: JayB Enterprises
As a Customer Success Executive, you will grow and nurture strong relationships with customers measured by renewal rates, customer satisfaction scores, and other key metrics. Work with customers to determine metrics for success and conduct Quarterly Business Reviews (QBRs) to measure performance against these. Drive additional sales leads through best-practice recommendations and solution enhancements. Travel to customer sites for training or success meetings. Capture, triage, and escalate customer questions and issues to the technical support team.
Apply here: https://www.linkedin.com/jobs/view/2797221393/
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