Global Customer Success Jobs

Role: Customer Success Director
Location: Remote, United States 
Organization: OfferFit 
As a Customer Success Director, you will own customer satisfaction – oversee the design, execution, and reporting across use cases to ensure the customer success & enthusiasm with OfferFit product. Quarterback internal resources to ensure customers’ continued success with deployments and implementations. Quantify business impact of using OfferFit and communicate out to customers regularly. Become a trusted customer advisor. Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities. Work closely with the OfferFit sales team to close upcoming renewals & upsell opportunities. Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap. Participate in determining OfferFit’s product strategy.
Apply here: https://www.linkedin.com/jobs/view/3226227119/ 


Role: Director of Customer Success 
Location: Remote, United States 
Organization: Prescryptive Health, Inc.
As a Director of Customer Success, you will lead Prescryptive’s relationships with customer to ensure high satisfaction and retention rates. Provide consultative services and present growth opportunities to clients. Work with internal product teams to onboard new customers and new customer services, and drive utilization of Prescryptive services. Identify, develop, and lead implementation of key process improvements to support a positive customer experience as Prescryptive scales. Work with internal teams to build out services that further support customer self-service. Create dashboards to monitor critical client success metrics. Respond to client and member inquiries and ensure rapid resolution through the appropriate Prescryptive processes. Lead the development and implementation of client nurturing programs that educate and support customer objectives. 
Apply here: https://www.linkedin.com/jobs/view/3219905435/


Role: Customer Success Manager
Location: Melbourne, Victoria, Australia (Hybrid)
Organization: Yellow Canary
As a Customer Success Manager, you will drive increased value, retention, customer satisfaction, and expansion of the footprint, focussing on the newest products. Develop collaborative relationships internally across product, sales, engineering, data, and marketing to facilitate an exceptional customer experience. Create initiatives to drive customer satisfaction, adoption and expansion. Design and improve processes that ensure a seamless and delightful journey for customers. Be a key customer contact; guiding them over their hurdles and delivering value through proactive engagement. Play an important role in developing the executive strategy.
Apply here: https://www.linkedin.com/jobs/view/3219947225/


Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: Perpetua
As a Customer Success Manager, you will build, manage, and grow relationships with the customers by optimizing their data using the Perpetua platform to help ensure their ad performance exceeds their expectations. Partner with the customers to develop meaningful success plans that feed their long term goals. Offer strategic advertising solutions and in customers, earning their trust by educating them on how to achieve optimal success with Perpetua. Manage key metrics that feed into team based goals around retention, growth, and advocacy. Serve as the customer advocate to ensure product feedback is passed to the Product and Engineering teams. Identify and close upsell opportunities with existing customers.
Apply here: https://www.linkedin.com/jobs/view/3177027084/


Role: Customer Success Manager R5593
Location: Brighton, England, United Kingdom
Organization: Avalara
As a Customer Success Manager, you will walk customers through the features of the product or service, connecting those features directly with customers’ desired outcomes. Serve as a point of escalation for customer issues, responding promptly and appropriately, and engaging cross-functional leaders when appropriate. Lead periodic check-ins and Business Reviews with key customers to ensure they are receiving the most value from Avalara’s products and services. Work closely with Account Managers to drive customer renewals. Look for opportunities to bridge customer desired outcomes and pain points to additional products/services offered by the organisation. Customer liaison to communicate and coordinate with Customer Education, Product, and Marketing Teams. Build effective working relationships within the internal stakeholders, fostering high-quality professional partnerships.
Apply here: https://www.linkedin.com/jobs/view/3177381352/