Nov 24 – Customer Success Jobs
Role: Vice President, Customer Success
Location: Alpharetta, GA, US (On-site)
Organization: Global Payments Inc.
As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Maintain a high level of knowledge and understanding of our industry, business, market. Coach team members to be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Ensure team is densifying white space opportunities to optimize client’s business performance while growing our revenue. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure.
Apply here: https://www.linkedin.com/jobs/view/2805495030/
Role: Director, Customer Success (Remote)
Location: Remote, United States
Organization: Caroo
As a Director, Customer Success, you will develop account management playbook for an evolving tech-enabled product and growing membership base. Collaborate with sales leadership to design account handoff processes. Design and implement account tiers, ensuring each account is served efficiently and effectively based on size. Hire, train, and retain a team of account managers. Implement and maintain account management compensation structures designed to drive behavior in line with business goals.
Apply here: https://www.linkedin.com/jobs/view/2810817219/
Role: Customer Success Director
Location: London, England, United Kingdom (Hybrid)
Organization: Talentful
As a Customer Success Director, you will responsible for all commercial conversations within your high-tiered and strategic partnership portfolio. Nurture the customers by demonstrating the value Talentful can provide. Understand and develop the customer journey, making sure they have a white-glove experience. Understand and capture your customers’ challenges and objectives, and position Talentful’s potential solutions. Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships.
Apply here: https://www.linkedin.com/jobs/view/2804881602/
Role: Customer Success Manager (Remote)
Location: Remote, London, England, United Kingdom
Organization: Relativity
As a Customer Success Manager, you will define the business value goals for a customer; craft a strategic plan to pursue those goals. Plan and lead customer meetings, including Quarterly Business Reviews. Understand customer usage and account health to proactively mitigate any renewal risk or product churn. Identify end-user challenges or requests and proactively connect the customer with Relativity SMEs. Work with Account Managers to build and execute annual Success Plans for their accounts. Analyze data to identify trends and trigger opportunities to drive adoption with the customer. Provide oversight to complex initiatives, such as new product configuration/onboarding, upgrades, etc. Act as an internal customer advocate working closely with leadership to foster a company-wide culture of customer success.
Apply here: https://www.linkedin.com/jobs/view/2810427309/
Role: Customer Success Consultant
Location: Melbourne, Victoria, Australia (Hybrid)
Organization: Compass Education
As a Customer Success Consultant, you will manage the overall workflow for implementation, training, and account management of assigned signature schools. Implementation of new modules with customers. Complete onsite/remote training sessions & account management visits. Ensure the highest level of service for your portfolio of clients. Ensure all schools in your portfolio are active promoters of the platform. Build relationships with school leadership to ensure product rollout success. Provide clear notes and feedback and escalate customer concerns appropriately. Provide phone, email, and in-person support to Customers when needed. Escalate concerns appropriately to ensure maximum customer satisfaction.
Apply here: https://www.linkedin.com/jobs/view/2805476446/