Dec 01 – Customer Success Jobs
Role: Head of Customer Success
Location: Remote, United States
Organization: Narrativ
As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations. Design and implement the customer success standard processes, tools, and playbooks to enable scalable growth of brands and creators. Lead and assist customer success team on how to communicate any challenges during the client relationship. Build category expertise in order to understand the category trends, insights, and goals across retailers, brands, publishers, and creators. Partner cross-functionally with Narrativ’s product/engineering team to ensure customers’ needs are known and prioritized to drive the development of best-in-class solutions.
Apply here: https://www.linkedin.com/jobs/view/2814272394/
Role: Customer Success Manager
Location: Remote, United States
Organization: Socialive
As a Customer Success Manager, you will be providing necessary training for the customers to drive usage, adoption, and business value. Onboarding customers on the Socialive software and connecting their usage of the software with their specific business use cases. Prepare and lead strategic QBRs with enterprise-level customers. Ongoing customer management, supporting clients in their efforts to optimize their live video content and execution. Driving business transformation through adoption, training, and development of best practices to continually grow incremental value for the customers. Maintaining customer relationships to obtain product/service feedback and working with internal teams to ensure customer needs are met. Determining how to define, drive, and demonstrate ROI to every customer through scalable means.
Apply here: https://www.linkedin.com/jobs/view/2820860235/
Role: Head of Customer Success
Location: Parsons Green, England, United Kingdom (Hybrid)
Organization: Clarion Events
As a Head of Customer Success, you will be responsible for building and leading teams that drive customer adoption, retention, growth, and overall success. Overall responsibility for the Customer Success team in the Digital Marketing division. Guide team in effective customer issues resolution and handle any escalations. Lead by example when necessary, by taking a hands-on approach with customers, demonstrating to your team what best-in-class looks like both in terms of operational effectiveness and customer communication. Create individual and team KPIs and put in place an incentive program to drive customer interaction and success. Hold programming, sales, operations, and marketing leadership and teams accountable to commitments made to customers.
Apply here: https://www.linkedin.com/jobs/view/2816320887/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: Papaya Global
As a Customer Success Manager, you will be the main focal point of contact for everything client-related. Maintain a high level of product proficiency to guide clients on the best business solution through papaya product. Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions even when clients haven’t asked for them. Take the customer through the client lifecycle to ensure ongoing success. Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner. Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations.
Apply here: https://www.linkedin.com/jobs/view/2816389782/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Botify
As a Customer Success Manager, you will build strong relationships with the Enterprise and Strategic customers to become their most trusted partner. Work closely with the Sales, Customer Experience, and Support teams to ensure customers are seeing maximum value from the partnership. Lead the commercial conversations related to renewals and most upsell opportunities, including running discovery to understand the critical KPIs, evaluation criteria, and decision process. Map your customer organizations and develop strategic account plans for renewal and expansion opportunities. Build business cases and present compelling narratives about the ROI of increased Botify investment.
Apply here: https://www.linkedin.com/jobs/view/2807725960/