Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Dec 20 – Customer Success JobsShare this job list:
Role: Director, Client Success – Remote
Location: Remote, United States
Organization: Press Ganey
As a Director, Client Success, you will implement and execute on Client Success strategy, ensuring efficient and effective processes, programs, and work efforts. Works cross-functionally across the company, ensuring positive, effective working relationships with leaders and team members. Informs on Client Success strategic priorities, including assistance with prioritization and adjustment of efforts, resources, and focus as needed. Interacts directly with clients, as part of a team or leading a company team, as appropriate; interaction will include all levels of the client organization (i.e. front line contributors through executives). Represents Client Success within the organization as warranted via meetings, committees, councils, and workstreams.
Apply here: https://www.linkedin.com/jobs/view/2787352241/
Role: Customer Success Manager – Remote
Location: Remote, United States
Organization: TitanHouse
As a Customer Success Manager, you will own the relationship and ultimate success of a portfolio of top state and local government customers, including initial onboarding, strategy development, product optimization, and retention. Develop a trusted advisor relationship with clients, understand their business strategy and KPIs, Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption. Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals.
Apply here: https://www.linkedin.com/jobs/view/2848343566/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Onfido
As a Customer Success Manager, you will manage your existing Book of Business (ongoing usage revenue, renewals, up/cross-sales). Work side-by-side with the Account Executive and Product teams to retain a strong service offering and deliver the best Onfido experience possible to the customers. Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives. Solve client challenges by working in partnership with clients and presenting solutions. Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements). Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing).
Apply here: https://www.linkedin.com/jobs/view/2522545613/
Role: Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: Conga
As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s). Ensure a seamless transition from pre- to post-sales, setting customers up for success. Remove adoption roadblocks by understanding challenges and recommending solutions. Ensure a high level of impact and client satisfaction with the services rendered.
Apply here: https://www.linkedin.com/jobs/view/2750172614/
Role: Customer Success Manager
Location: Brampton, ON, Canada
Organization: eShipper
As a Customer Success Manager, you will own an overall relationship with assigned clients, which includes managing on-boarding, implementation, training, ensuring retention, and high levels of customer satisfaction. Maintain existing customer success metrics and data as directed. Establish a trusted and strategic advisor relationship to help drive the continued value of our services. Liaise with various teams within eShipper+ to help manage client deliverables, expectations, risks, and timelines. Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Apply here: https://www.linkedin.com/jobs/view/2848170691/0 Posted By SmartKarrot’s
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Jan 21 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, United States
Organization: Twingate
As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Build sustainable and scalable customer success systems to support both our high growth and enterprise customer base. Help set and track towards company-wide expansion, retention, and churn metrics. Work cross-functionally with sales to ensure successful deployments across Twingate’s largest deployments. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base. Enable the customer success team to have the proper marketing and design resources necessary to build client-facing collateral and end-user training materials.
Apply here: https://www.linkedin.com/jobs/view/2885159526/
Role: Director of Customer Success
Location: Chicago, IL, US (On-site)
Organization: William Blair
As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Develop a differentiated and multi-channel customer journey across the client lifecycle. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy. Represent Customer Success at leadership and executive meetings to deliver an organization value proposition to drive new business and positive outcomes. Monitor and report monthly on the overall customer health, productivity, adoption, expansion opportunities, and execution of Customer Success Plans.
Apply here: https://www.linkedin.com/jobs/view/2883576549/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom Hybrid
Organization: Zeelo
As a Senior Customer Success Manager, you will build account strategy, working closely with other cross-functional teams in development and execution. Identify and nurture opportunities to expand the commercial activities within an account. Have a complete understanding of Zeelo’s service offering and continuously find smarter solutions to client needs. Coordinate the launch of new services, ensuring alignment between operations, product and marketing teams. Ensure client expectations are met, activities are prioritized efficiently to deliver top-tier service and support. Relentlessly looking for new ways to deliver value to the clients, using data to make optimizations, and providing world-class support. Be the voice of the customer within the Product team to ensure current and future client requirements are met.
Apply here: https://www.linkedin.com/jobs/view/2885103057/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: OpenPayd
As a Customer Success Manager, you will be maintaining a portfolio of existing or starting customers. Updating or amending the Openpayd platform/back office when required. Managing the delivery of issues solved by the operations team. Building relationships with the existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction. Establishing and maintaining long-term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for Openpayd. Initiating and participating in account planning sessions with both internal teams and client’s key stakeholders. Capturing new customer requirements in order to improve revenue and satisfaction. Monitoring client communication channels and proactively assisting customers.
Apply here: https://www.linkedin.com/jobs/view/2783558171/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: STREAM Recruitment
As a Customer Success Manager, you will manage a book of customers with the primary goal of retaining customers by discovering best-fit features and use cases to drive high-impact results. Conduct client demonstration sessions designed to address the individual needs of the account with a consultative approach. Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products. Drive optimal engagement and ensure the best customer experience through the client life cycle.
Apply here: https://www.linkedin.com/jobs/view/2886068318/0 Posted By SmartKarrot’s
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Jan 20 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Pennsylvania, United States
Organization: Globality, Inc.
As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships with assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Understand client requirements in the context of product functionality and appropriately liaise with product and engineering teams to implement those. Prepare regular reports on account status. Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients.
Apply here: https://www.linkedin.com/jobs/view/2883869902/
Role: Director, Customer Success
Location: Austin, Texas Metropolitan Area, US (Hybrid)
Organization: Buildxact
As a Director of Customer Success, you will define, measure and analyze the key metrics within the Customer Success and Support team that directly contribute to delightful customer experiences. Increase customer retention and satisfaction scores in North America. Collaborate with and support the Customer Success and Support team to understand and document Buildxact’s customer’s business objectives and processes and continually optimize for the customer experience metrics. Work to build out a platform of self-help content to allow Buildxact to support and nurture customers at scale. Explore and extract key platform usage data to support data driven customer insights and develop, implement, and measure the effectiveness of changes to key processes.
Apply here: https://www.linkedin.com/jobs/view/2883362036/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Blueshift
As a Customer Success Manager, you will build strong customer relationships and successfully onboard customers, assisting them with project planning, technical setup, training, and more. Structure and manage project plans for successful onboarding and product adoption. Conduct engaging product demos to new customers and existing accounts. Increase customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews. Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs. Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs. Develop and constantly improve processes to engage customers and provide recurring value.
Apply here: https://www.linkedin.com/jobs/view/2883837312/
Role: Senior Customer Success Manager
Location: Manchester, England, United Kingdom
Organization: Matillion
As a Customer Success Manager, you will manage a book of Enterprise customers, driving account health, consumption and revenue growth. Guide customers proactively along their data Integration journey using Matillion products. Drive plans, strategies, positive outcomes with Customer Success tools including success plans, customer journeys, playbooks, etc. Use your strong Executive presence to build relationships with Customers’ C-suite and hold highly impactful EBRs. Create, own and follow through success plans that drive strategic results. Persuade customer participation in Advisory Boards, case studies, testimonials. Identify and own resolution of internal and external challenges, opportunities as they arise. Use your creative mindset to find new ways to improve customers’ use, satisfaction, consumption of Matillion products.
Apply here: https://www.linkedin.com/jobs/view/2827837896/
Role: Customer Success Consultant
Location: Melbourne, Victoria, Australia (On-site)
Organization: Domain
As a Customer Success Consultant, you will engage in document processing procedures required to prepare contracts for use on the platform. Maintain a high level of quality control. Support users and internal team members by responding to a wide range of enquiries. Problem solve or assess a variety of challenges that arise day-to-day to achieve an outcome for the customers. Identify potential process and system changes to improve future user experience. Document potential bug fixes/features. Communicate issues to development and sales teams.
Apply here: https://www.linkedin.com/jobs/view/2884159739/0 Posted By SmartKarrot’s
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Jan 19 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Nashville Metropolitan Area, US (Hybrid)
Organization: LNCsearch
As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Implement call center and interdepartmental initiatives to enhance operational efficiency and delivery of quality call center performance. Review, investigate and resolve complex inquiries regarding member and provider services issues for internal and external customers. Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations, and quality standards. Identify process and infrastructure needs to support existing and new business initiatives. Evaluate various statistical and financial reports to identify utilization trends and recommend operational improvements to management.
Apply here: https://www.linkedin.com/jobs/view/2879459635/
Role: Director Of Client Success
Location: Remote, United States
Organization: WizeHire
As a Director of Client Success, you will advocate for the customer journey and implement positive change to the customer lifecycle. Drive customer adoption of the platform. Work closely with the VP of Client Success and various leaders to align on strategy and develop scalable growth. Proactively find ways to improve the performance of the Customer Success team. Optimize and drive value to the customers by aligning with internal teams. Function as the voice of the customer. Implement procedures that help us scale quickly and proficiently.
Apply here: https://www.linkedin.com/jobs/view/2882704716/
Role: Customer Success Manager – French speaker – Remote
Location: Remote, United Kingdom
Organization: Redis
As a Customer Success Manager, you will be the primary lead for our high-value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor. Lead the onboarding to help clients’ start using Redis technological platform and drive adoption. Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives. Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy. Identify and mitigate churn risk proactively.
Apply here: https://www.linkedin.com/jobs/view/2882178090/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: Lightspeed Commerce
As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology. Successfully onboard new customers delivering ‘go-live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and driving best practice. Proactively identify opportunities with your portfolio of merchants for up-sell or churn mitigation. Stay engaged with your portfolio of customers – driving product usage and maintaining customer advocacy. Develop a comprehensive understanding of the customers in your portfolio, using that knowledge to help drive positive change to the products and processes.
Apply here: https://www.linkedin.com/jobs/view/2879853224/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia Remote
Organization: Turnitin
As a Customer Success Manager, you will manage contract renewals and new business growth within existing HE accounts. Build, and execute, proactive account plans in order to identify opportunities for your customers to expand and increase the value they obtain from the services and define actions to utilize these opportunities. Be creative and proactive in ways to communicate to your customers to make sure your portfolio is constantly positively informed of the capabilities Turnitin can offer. Communicate and collaborate effectively across all internal teams. Ensure that accurate monthly, quarterly, and annual forecasts are provided to your manager. Understand and follow key educational trends and legislation in the territory and use this knowledge to identify opportunities for yourself and the wider team.
Apply here: https://www.linkedin.com/jobs/view/2882182522/
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