Dec 20 – Customer Success Jobs
Role: Director, Client Success – Remote
Location: Remote, United States
Organization: Press Ganey
As a Director, Client Success, you will implement and execute on Client Success strategy, ensuring efficient and effective processes, programs, and work efforts. Works cross-functionally across the company, ensuring positive, effective working relationships with leaders and team members. Informs on Client Success strategic priorities, including assistance with prioritization and adjustment of efforts, resources, and focus as needed. Interacts directly with clients, as part of a team or leading a company team, as appropriate; interaction will include all levels of the client organization (i.e. front line contributors through executives). Represents Client Success within the organization as warranted via meetings, committees, councils, and workstreams.
Apply here: https://www.linkedin.com/jobs/view/2787352241/
Role: Customer Success Manager – Remote
Location: Remote, United States
Organization: TitanHouse
As a Customer Success Manager, you will own the relationship and ultimate success of a portfolio of top state and local government customers, including initial onboarding, strategy development, product optimization, and retention. Develop a trusted advisor relationship with clients, understand their business strategy and KPIs, Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption. Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals.
Apply here: https://www.linkedin.com/jobs/view/2848343566/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Onfido
As a Customer Success Manager, you will manage your existing Book of Business (ongoing usage revenue, renewals, up/cross-sales). Work side-by-side with the Account Executive and Product teams to retain a strong service offering and deliver the best Onfido experience possible to the customers. Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives. Solve client challenges by working in partnership with clients and presenting solutions. Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements). Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing).
Apply here: https://www.linkedin.com/jobs/view/2522545613/
Role: Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: Conga
As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s). Ensure a seamless transition from pre- to post-sales, setting customers up for success. Remove adoption roadblocks by understanding challenges and recommending solutions. Ensure a high level of impact and client satisfaction with the services rendered.
Apply here: https://www.linkedin.com/jobs/view/2750172614/
Role: Customer Success Manager
Location: Brampton, ON, Canada
Organization: eShipper
As a Customer Success Manager, you will own an overall relationship with assigned clients, which includes managing on-boarding, implementation, training, ensuring retention, and high levels of customer satisfaction. Maintain existing customer success metrics and data as directed. Establish a trusted and strategic advisor relationship to help drive the continued value of our services. Liaise with various teams within eShipper+ to help manage client deliverables, expectations, risks, and timelines. Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Apply here: https://www.linkedin.com/jobs/view/2848170691/