Dec 21 – Customer Success Jobs
Role: Vice President, Customer Success
Location: Columbus, GA, US (On-site)
Organization: Global Payments Inc.
As a Vice President of Customer Success, you will lead the team responsible for building and sustaining the strategic relationship with the customers and the revenue. Maintain a high level of knowledge and understanding of the industry, business, market. Coach team members to be the expert on the client’s business, strategy, goals, objectives, and organization/contacts. Ensure team is densifying white space opportunities to optimize client’s business performance while growing the revenue. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure.
Apply here: https://www.linkedin.com/jobs/view/2805493306/
Role: Director, Customer Success
Location: New York, NY, US (Hybrid)
Organization: Crealytics
As a Director of Customer Success, you will develop strong connections with key client stakeholders to ensure the delivery of world-class client service. Manage strategy development and execution across multiple digital acquisition disciplines, including search, retail media, display, and other programmatic channels. Provide guidance to a team of account managers and ensure we meet deadlines and deliver to expectations. You identify and communicate senior management key client opportunities, potential risks, and other key nuances which affect the health of the business. Serve as an escalation point for addressing technical, creative, and data-related retailer and advertiser requests.
Apply here: https://www.linkedin.com/jobs/view/2848465212/
Role: Senior Customer Success Manager
Location: Stratford-upon-Avon, England, United Kingdom (Hybrid)
Organization: Alcumus
As a Senior Customer Success Manager, you will be maximizing revenue and profit growth in a sustainable and predictable manner. Lead contract and commercial discussions, proactively managing the end-to-end process. Customer Success mapping (understand the business and strategy). Stakeholder identification and management requirements. Provide regular KPI and financial performance reports to the Senior Management Team. Deliver the optimum Customer Success management service– develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues. Consult with and manage stakeholders, to maximize service delivery performance in a consistent and sustainable way.
Apply here: https://www.linkedin.com/jobs/view/2846116232/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: Barnebys
As a Customer Success Manager, you will drive revenue, retention, and growth among the most valuable customers by understanding their business needs and helping them succeed. Support existing & pilot customers so that the clients gain value from the platform as soon as possible, also collaborate with sales for renewals and expansion opportunities. Manage day-to-day communication, answer questions, and solve issues. Communicate with customers to deliver a world-class service, ensure maximized use of the service, long-term retention, and mine opportunities for deeper engagement. Set expectations with the clients as to what is operationally possible and actively work to retain them. Identify opportunities for customers to act as Barnebys advocates (e.g. testimonials, case studies).
Apply here: https://www.linkedin.com/jobs/view/2848736607/
Role: Customer Success Manager
Location: Remote, Melbourne, Victoria, Australia
Organization: Salt
As a Customer Success Manager, you will manage your allocated territory of 70-75 accounts to help clients achieve strategic objectives whilst providing your strong consultative knowledge surrounding the product. Focus on renewal and retention. Create, identify, and qualify new opportunities with your clients. Increase growth within the client portfolio by cross-and-up-selling. Identify possible churn accounts & execute strategic plans to retain business. Be the point of call for your existing accounts, managing queries & escalations to achieve resolutions. Provide the highest levels of customer service.
Apply here: https://www.linkedin.com/jobs/view/2825728570/