Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jan 11 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Parley Pro
As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value. Build and lead the world-class Customer Success team by developing and refining processes and procedures to meet/exceed defined KPIs and metrics of success. Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability. Focus on building and improving process efficiencies within the Customer Success team to drive exceptional Customer Experience. Provide reporting and metrics to Executive leadership on the progress against set strategy and objectives. Partner with the Sales team to engage with prospective customers and existing customers to expand accounts and look for expansion opportunities, ensuring optimal transfer of knowledge and relationships.
Apply here: https://www.linkedin.com/jobs/view/2865039213/
Role: Customer Success Manager
Location: Remote, Denver Metropolitan Area, US
Organization: PartsTrader LLC
As a Customer Success Manager, you will collaborate with many people on an account, both internal and external. Follow the PartsTrader technology sales and implementation process to increase revenue, drive retention, increase PartsTrader users, and grow market share. Manage the PartsTrader implementation process while working closely with Account Executives and Sales Support. Identify customer needs and provide solutions to enable optimum system usage. Seek opportunities to up-sell and cross-sell. Build effective relationships with clients and colleagues. Achieve monthly/quarterly/annual sales goals. Maintain all sales databases necessary to report sales activity and customer information.
Apply here: https://www.linkedin.com/jobs/view/2869654935/
Role: Customer Success Manager – UK
Location: London, England, United Kingdom
Organization: Moss | All-in-one spend management
As a Customer Success Manager, you will develop an in-depth understanding of the customers’ objectives and pain points. Partner with key customer stakeholders to educate them on the optimal ways to implement and use Moss’ products and services. Provide support during customer onboarding. Act as a trusted advisor to key customer stakeholders to drive product adoption, ensuring that they leverage the solution to achieve full business value. Mitigate churn by tracking customer activity and creating custom plans for accounts at risk. Be a key liaison between the customers and the product teams – deeply understand the customers’ needs and relay them to the local Product Manager.
Apply here: https://www.linkedin.com/jobs/view/2866715450/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: Esri UK
As a Customer Success Manager, you will drive customer success, become their trusted GIS advisor, identify decision-makers, and demonstrate the product capabilities, functionalities, and benefits. Proactively identify, qualify, negotiate, and close opportunities within the customer base, maximizing the sale of Esri products. Maintain accurate and timely sales, forecast, customer, and market intelligence reporting. Close sales of professional services, training, and data where these will help contribute to the customers’ success or support their use of Esri software. Identify and take ownership of any customer problems or issues, working with your colleagues in the wider organization to resolve them. Work with the Project Managers to help ensure projects are delivered on time, within budget, and meet the customers and the expectations.
Apply here: https://www.linkedin.com/jobs/view/2869261903/
Role: Senior Client Success Manager
Location: Remote, Greater Melbourne Area, US
Organization: Pegasystems
As a Senior Client Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits.
Apply here: https://www.linkedin.com/jobs/view/2873353309/0 Posted By SmartKarrot’s
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Jan 21 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, United States
Organization: Twingate
As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Build sustainable and scalable customer success systems to support both our high growth and enterprise customer base. Help set and track towards company-wide expansion, retention, and churn metrics. Work cross-functionally with sales to ensure successful deployments across Twingate’s largest deployments. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base. Enable the customer success team to have the proper marketing and design resources necessary to build client-facing collateral and end-user training materials.
Apply here: https://www.linkedin.com/jobs/view/2885159526/
Role: Director of Customer Success
Location: Chicago, IL, US (On-site)
Organization: William Blair
As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Develop a differentiated and multi-channel customer journey across the client lifecycle. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy. Represent Customer Success at leadership and executive meetings to deliver an organization value proposition to drive new business and positive outcomes. Monitor and report monthly on the overall customer health, productivity, adoption, expansion opportunities, and execution of Customer Success Plans.
Apply here: https://www.linkedin.com/jobs/view/2883576549/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom Hybrid
Organization: Zeelo
As a Senior Customer Success Manager, you will build account strategy, working closely with other cross-functional teams in development and execution. Identify and nurture opportunities to expand the commercial activities within an account. Have a complete understanding of Zeelo’s service offering and continuously find smarter solutions to client needs. Coordinate the launch of new services, ensuring alignment between operations, product and marketing teams. Ensure client expectations are met, activities are prioritized efficiently to deliver top-tier service and support. Relentlessly looking for new ways to deliver value to the clients, using data to make optimizations, and providing world-class support. Be the voice of the customer within the Product team to ensure current and future client requirements are met.
Apply here: https://www.linkedin.com/jobs/view/2885103057/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: OpenPayd
As a Customer Success Manager, you will be maintaining a portfolio of existing or starting customers. Updating or amending the Openpayd platform/back office when required. Managing the delivery of issues solved by the operations team. Building relationships with the existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction. Establishing and maintaining long-term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for Openpayd. Initiating and participating in account planning sessions with both internal teams and client’s key stakeholders. Capturing new customer requirements in order to improve revenue and satisfaction. Monitoring client communication channels and proactively assisting customers.
Apply here: https://www.linkedin.com/jobs/view/2783558171/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: STREAM Recruitment
As a Customer Success Manager, you will manage a book of customers with the primary goal of retaining customers by discovering best-fit features and use cases to drive high-impact results. Conduct client demonstration sessions designed to address the individual needs of the account with a consultative approach. Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products. Drive optimal engagement and ensure the best customer experience through the client life cycle.
Apply here: https://www.linkedin.com/jobs/view/2886068318/0 Posted By SmartKarrot’s
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Jan 20 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Pennsylvania, United States
Organization: Globality, Inc.
As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships with assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Understand client requirements in the context of product functionality and appropriately liaise with product and engineering teams to implement those. Prepare regular reports on account status. Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients.
Apply here: https://www.linkedin.com/jobs/view/2883869902/
Role: Director, Customer Success
Location: Austin, Texas Metropolitan Area, US (Hybrid)
Organization: Buildxact
As a Director of Customer Success, you will define, measure and analyze the key metrics within the Customer Success and Support team that directly contribute to delightful customer experiences. Increase customer retention and satisfaction scores in North America. Collaborate with and support the Customer Success and Support team to understand and document Buildxact’s customer’s business objectives and processes and continually optimize for the customer experience metrics. Work to build out a platform of self-help content to allow Buildxact to support and nurture customers at scale. Explore and extract key platform usage data to support data driven customer insights and develop, implement, and measure the effectiveness of changes to key processes.
Apply here: https://www.linkedin.com/jobs/view/2883362036/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Blueshift
As a Customer Success Manager, you will build strong customer relationships and successfully onboard customers, assisting them with project planning, technical setup, training, and more. Structure and manage project plans for successful onboarding and product adoption. Conduct engaging product demos to new customers and existing accounts. Increase customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews. Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs. Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs. Develop and constantly improve processes to engage customers and provide recurring value.
Apply here: https://www.linkedin.com/jobs/view/2883837312/
Role: Senior Customer Success Manager
Location: Manchester, England, United Kingdom
Organization: Matillion
As a Customer Success Manager, you will manage a book of Enterprise customers, driving account health, consumption and revenue growth. Guide customers proactively along their data Integration journey using Matillion products. Drive plans, strategies, positive outcomes with Customer Success tools including success plans, customer journeys, playbooks, etc. Use your strong Executive presence to build relationships with Customers’ C-suite and hold highly impactful EBRs. Create, own and follow through success plans that drive strategic results. Persuade customer participation in Advisory Boards, case studies, testimonials. Identify and own resolution of internal and external challenges, opportunities as they arise. Use your creative mindset to find new ways to improve customers’ use, satisfaction, consumption of Matillion products.
Apply here: https://www.linkedin.com/jobs/view/2827837896/
Role: Customer Success Consultant
Location: Melbourne, Victoria, Australia (On-site)
Organization: Domain
As a Customer Success Consultant, you will engage in document processing procedures required to prepare contracts for use on the platform. Maintain a high level of quality control. Support users and internal team members by responding to a wide range of enquiries. Problem solve or assess a variety of challenges that arise day-to-day to achieve an outcome for the customers. Identify potential process and system changes to improve future user experience. Document potential bug fixes/features. Communicate issues to development and sales teams.
Apply here: https://www.linkedin.com/jobs/view/2884159739/0 Posted By SmartKarrot’s
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Jan 19 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Nashville Metropolitan Area, US (Hybrid)
Organization: LNCsearch
As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Implement call center and interdepartmental initiatives to enhance operational efficiency and delivery of quality call center performance. Review, investigate and resolve complex inquiries regarding member and provider services issues for internal and external customers. Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations, and quality standards. Identify process and infrastructure needs to support existing and new business initiatives. Evaluate various statistical and financial reports to identify utilization trends and recommend operational improvements to management.
Apply here: https://www.linkedin.com/jobs/view/2879459635/
Role: Director Of Client Success
Location: Remote, United States
Organization: WizeHire
As a Director of Client Success, you will advocate for the customer journey and implement positive change to the customer lifecycle. Drive customer adoption of the platform. Work closely with the VP of Client Success and various leaders to align on strategy and develop scalable growth. Proactively find ways to improve the performance of the Customer Success team. Optimize and drive value to the customers by aligning with internal teams. Function as the voice of the customer. Implement procedures that help us scale quickly and proficiently.
Apply here: https://www.linkedin.com/jobs/view/2882704716/
Role: Customer Success Manager – French speaker – Remote
Location: Remote, United Kingdom
Organization: Redis
As a Customer Success Manager, you will be the primary lead for our high-value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor. Lead the onboarding to help clients’ start using Redis technological platform and drive adoption. Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives. Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy. Identify and mitigate churn risk proactively.
Apply here: https://www.linkedin.com/jobs/view/2882178090/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: Lightspeed Commerce
As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology. Successfully onboard new customers delivering ‘go-live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and driving best practice. Proactively identify opportunities with your portfolio of merchants for up-sell or churn mitigation. Stay engaged with your portfolio of customers – driving product usage and maintaining customer advocacy. Develop a comprehensive understanding of the customers in your portfolio, using that knowledge to help drive positive change to the products and processes.
Apply here: https://www.linkedin.com/jobs/view/2879853224/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia Remote
Organization: Turnitin
As a Customer Success Manager, you will manage contract renewals and new business growth within existing HE accounts. Build, and execute, proactive account plans in order to identify opportunities for your customers to expand and increase the value they obtain from the services and define actions to utilize these opportunities. Be creative and proactive in ways to communicate to your customers to make sure your portfolio is constantly positively informed of the capabilities Turnitin can offer. Communicate and collaborate effectively across all internal teams. Ensure that accurate monthly, quarterly, and annual forecasts are provided to your manager. Understand and follow key educational trends and legislation in the territory and use this knowledge to identify opportunities for yourself and the wider team.
Apply here: https://www.linkedin.com/jobs/view/2882182522/
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