Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 11 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Parley Pro
As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value. Build and lead the world-class Customer Success team by developing and refining processes and procedures to meet/exceed defined KPIs and metrics of success. Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability. Focus on building and improving process efficiencies within the Customer Success team to drive exceptional Customer Experience. Provide reporting and metrics to Executive leadership on the progress against set strategy and objectives. Partner with the Sales team to engage with prospective customers and existing customers to expand accounts and look for expansion opportunities, ensuring optimal transfer of knowledge and relationships.
Apply here: https://www.linkedin.com/jobs/view/2865039213/
Role: Customer Success Manager
Location: Remote, Denver Metropolitan Area, US
Organization: PartsTrader LLC
As a Customer Success Manager, you will collaborate with many people on an account, both internal and external. Follow the PartsTrader technology sales and implementation process to increase revenue, drive retention, increase PartsTrader users, and grow market share. Manage the PartsTrader implementation process while working closely with Account Executives and Sales Support. Identify customer needs and provide solutions to enable optimum system usage. Seek opportunities to up-sell and cross-sell. Build effective relationships with clients and colleagues. Achieve monthly/quarterly/annual sales goals. Maintain all sales databases necessary to report sales activity and customer information.
Apply here: https://www.linkedin.com/jobs/view/2869654935/
Role: Customer Success Manager – UK
Location: London, England, United Kingdom
Organization: Moss | All-in-one spend management
As a Customer Success Manager, you will develop an in-depth understanding of the customers’ objectives and pain points. Partner with key customer stakeholders to educate them on the optimal ways to implement and use Moss’ products and services. Provide support during customer onboarding. Act as a trusted advisor to key customer stakeholders to drive product adoption, ensuring that they leverage the solution to achieve full business value. Mitigate churn by tracking customer activity and creating custom plans for accounts at risk. Be a key liaison between the customers and the product teams – deeply understand the customers’ needs and relay them to the local Product Manager.
Apply here: https://www.linkedin.com/jobs/view/2866715450/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: Esri UK
As a Customer Success Manager, you will drive customer success, become their trusted GIS advisor, identify decision-makers, and demonstrate the product capabilities, functionalities, and benefits. Proactively identify, qualify, negotiate, and close opportunities within the customer base, maximizing the sale of Esri products. Maintain accurate and timely sales, forecast, customer, and market intelligence reporting. Close sales of professional services, training, and data where these will help contribute to the customers’ success or support their use of Esri software. Identify and take ownership of any customer problems or issues, working with your colleagues in the wider organization to resolve them. Work with the Project Managers to help ensure projects are delivered on time, within budget, and meet the customers and the expectations.
Apply here: https://www.linkedin.com/jobs/view/2869261903/
Role: Senior Client Success Manager
Location: Remote, Greater Melbourne Area, US
As a Senior Client Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits.
Apply here: https://www.linkedin.com/jobs/view/2873353309/
Get new job postings
delivered to your inbox
opportunities delivered daily!