Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 12 – Customer Success Jobs
Role: VP Customer Success – BetterUp Care
Location: Remote, San Francisco, CA, US
As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Partner with sales leadership to bring additive value to the sales process and help position our customer success motion as a differentiator. Own and drive strategic plans for renewals and a supporting operating plan for renewals.
Apply here: https://www.linkedin.com/jobs/view/2873480187/
Role: Director of Customer Success
Location: Remote, United States
As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers. Develop strategies to create a better customer experience. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Create and document processes for the team. Work with the product team to make Dover an even better solution for the customers.
Apply here: https://www.linkedin.com/jobs/view/2870785634/
Role: Director, Customer Success– FS
Location: London, England, United Kingdom
As a Director of Customer Success, you will be leading, coaching, and growing a team of Customer Success Managers. Building a Trusted Advisor relationship at senior levels in your team’s accounts, helping to ensure retention and uncover opportunities for cross-sell/upsell. Acting as a point of escalation internally and externally should any challenges arise and seeing those through to successful resolution. Providing account transparency by tracking client data in Gainsight, the Customer Success application, and using this data to identify, forecast, and mitigate risks proactively. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Partnering with Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Northern European region.
Apply here: https://www.linkedin.com/jobs/view/2870775737/
Role: Customer Success Manager
Location: Cambridge, England, United Kingdom
Organization: Orca Scan
As a Customer Success Manager, you will set up regular calls with customers to understand the problems they’re trying to solve. Gain a deep understanding of the product and provide customer demos. Help troubleshoot customers issues via online support tools. Analyse data to help improve the customer experience. Create all relevant customer success materials and assets. Own the voice of the customer (ensure feedback ends up on the roadmap).
Apply here: https://www.linkedin.com/jobs/view/2874849498/
Role: Customer Success Manager APAC
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will own and execute the Customer Success Plan for each account you are assigned to ensure Nexthink becomes part of daily operations as a strategic initiative and is delivering maximum value to the customer. Engage and build relationships with customer executives and other influential stakeholders as a trusted advisor and identify, define, track and measure the overall impact and value of Nexthink. Identify new opportunities for Nexthink, either through Professional Services engagements, or upsell/cross-sell of additional Nexthink services and solutions. Act as a voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams.
Apply here: https://www.linkedin.com/jobs/view/2846171721/
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