Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 13 – Customer Success Jobs
    Talent Team
    Jan 13, 2022 | 2 min read

    Role: VP, Customer Success | B2B SaaS 
    Location: Remote, United States 
    Organization: Displayr
    As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be outcome-oriented and metric-driven in your approach to making customers successful. 
    Apply here: https://www.linkedin.com/jobs/view/2866236849/


    Role: Customer Success Manager, Mid Market 
    Location: Evansville, IN, US (Hybrid) 
    Organization: Culture Amp
    As a Customer Success Manager, you will effectively manage, prioritize, and support a book of mid-market customers. Guide customers as a product expert and HR best practice advisor. Proactively drive customer adoption, retention, and overall success. Identify and develop opportunities for expansion where the platform can assist customers beyond their initial use. Ensure customer support requests are resolved efficiently and effectively in collaboration with other teams such as Support, Account Management, People Science, Marketing & Product. Be a customer advocate by providing feedback to the product team on improving the platform to better solve the customers’ challenges. Identify opportunities and offer creative solutions to improve mid-market team processes, resources, and customer outcomes. 
    Apply here: https://www.linkedin.com/jobs/view/2872743713/


    Role: Customer Success Manager – Scaled, Parsec
    Location: Remote, London, England, United Kingdom 
    Organization: Unity
    As a Customer Success Manager, you will own and engage with a portfolio of 200+ customers using scalable channels (email, survey, webinar, in-app messaging, in-app onboarding, etc.); own, supervise, and report on customer health and other critical metrics. Develop and implement end-to-end scaled programs for onboarding, engagement, renewal, and expansion outcomes. Proactively onboard the Customers, driving successful deployment and adoption of Parsec products and offerings. Identify risks and opportunities in your portfolio; establish shared success plans with specific Customers as needed. Advocate for the needs of the customers to other teams within Parsec. 
    Apply here: https://www.linkedin.com/jobs/view/2874919859/


    Role: Customer Success Manager 
    Location: Remote, Worcester, England, United Kingdom 
    Organization: Circle
    As a Customer Success Manager, you will build relationships with key customers, providing proactive support and strategy to the day-to-day power users, champions, and influencers within the account. Enable onboarding for customers by focusing on TTV (time to value), project managing their launch plans and forecasting go-live dates against business goals and objectives. Become an expert in the value proposition of Circle and USDC, educating customers on the platform. Work closely with Sales, Support, Product, Compliance, Risk, and Billing to ensure an exceptional customer experience. Be a customer advocate building 360-degree feedback loops into Product, ENG, and other key departments. Drive LTV (lifetime value) of your customers through increased product adoption and usage. 
    Apply here: https://www.linkedin.com/jobs/view/2876812435/


    Role: Customer Success Team Lead 
    Location: Remote, Australia 
    Organization: Hometime
    As a Customer Success Manager, you will manage a team of Customer Success specialists helping them to resolve all property owner enquiries and issues that come from our local host network. Track and monitor key customer experience and retention metrics, identify and action opportunities to constantly improve our customer experience. Further develop and improve our Customer Success process and toolkit to maximize efficiency and effectiveness of the Customer Success function. Report and present Customer Success results, customer feedback, and insights to the broader organization. Collaborate with other teams on service improvement, product development, and commercial offering projects. Act as the final point of escalation and resolution process decision-maker. 
    Apply here: https://www.linkedin.com/jobs/view/2875339907/

    Customer Success Manager

    Customer Success Team Lead

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 19 – Customer Success Jobs
    Talent Team
    Jan 19, 2022 | 2 min read

    Role: Director of Customer Success 
    Location: Nashville Metropolitan Area, US (Hybrid) 
    Organization: LNCsearch
    As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Implement call center and interdepartmental initiatives to enhance operational efficiency and delivery of quality call center performance. Review, investigate and resolve complex inquiries regarding member and provider services issues for internal and external customers. Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations, and quality standards. Identify process and infrastructure needs to support existing and new business initiatives. Evaluate various statistical and financial reports to identify utilization trends and recommend operational improvements to management. 
    Apply here: https://www.linkedin.com/jobs/view/2879459635/


    Role: Director Of Client Success 
    Location: Remote, United States 
    Organization: WizeHire
    As a Director of Client Success, you will advocate for the customer journey and implement positive change to the customer lifecycle. Drive customer adoption of the platform. Work closely with the VP of Client Success and various leaders to align on strategy and develop scalable growth. Proactively find ways to improve the performance of the Customer Success team. Optimize and drive value to the customers by aligning with internal teams. Function as the voice of the customer. Implement procedures that help us scale quickly and proficiently. 
    Apply here: https://www.linkedin.com/jobs/view/2882704716/


    Role: Customer Success Manager – French speaker – Remote 
    Location: Remote, United Kingdom 
    Organization: Redis
    As a Customer Success Manager, you will be the primary lead for our high-value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor. Lead the onboarding to help clients’ start using Redis technological platform and drive adoption. Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives. Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy. Identify and mitigate churn risk proactively. 
    Apply here: https://www.linkedin.com/jobs/view/2882178090/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: Lightspeed Commerce
    As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology. Successfully onboard new customers delivering ‘go-live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and driving best practice. Proactively identify opportunities with your portfolio of merchants for up-sell or churn mitigation. Stay engaged with your portfolio of customers – driving product usage and maintaining customer advocacy. Develop a comprehensive understanding of the customers in your portfolio, using that knowledge to help drive positive change to the products and processes. 
    Apply here: https://www.linkedin.com/jobs/view/2879853224/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia Remote 
    Organization: Turnitin
    As a Customer Success Manager, you will manage contract renewals and new business growth within existing HE accounts. Build, and execute, proactive account plans in order to identify opportunities for your customers to expand and increase the value they obtain from the services and define actions to utilize these opportunities. Be creative and proactive in ways to communicate to your customers to make sure your portfolio is constantly positively informed of the capabilities Turnitin can offer. Communicate and collaborate effectively across all internal teams. Ensure that accurate monthly, quarterly, and annual forecasts are provided to your manager. Understand and follow key educational trends and legislation in the territory and use this knowledge to identify opportunities for yourself and the wider team. 
    Apply here: https://www.linkedin.com/jobs/view/2882182522/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 18 – Customer Success Jobs
    Talent Team
    Jan 18, 2022 | 2 min read

    Role: Director of Client Success 
    Location: San Diego, CA, US (On-site) 
    Organization: 
    Dassault Systèmes
    As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Establish and maintain proactive communication with key customers and stakeholders. Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Recruit, develop and manage a team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels. Day-to-day management and development of the team and facilitate sharing or information and knowledge transfer. Manage resource levels and work assignments to ensure cost-effective use of resources. 
    Apply here: https://www.linkedin.com/jobs/view/2883609166/


    Role: Director, Client Success 
    Location: Chicago, IL, US (On-site) 
    Organization: 
    Ipsos North America
    As a Director of Client Success, you will grow the top and bottom line of Ipsos Mystery Shopping in the USA significantly. Work closely with Loyalty industry sector leads to ensure Ipsos is strongly represented at every large Mystery Shopping proposal in the USA. Be the Mystery Shopping subject matter expert within Ipsos Loyalty USA and give advice on the ‘better design, better execution and better impact’ strategy. Broad and deep experience within the Mystery Shopping industry encompassing a range of industries, clients and programs. Exceptional client service focus with the ability to confidently deal with executives and clients contacts at a senior management level. Strong communication skills and relationship-building abilities. 
    Apply here: https://www.linkedin.com/jobs/view/2878751427/


    Role: Director of Customer Success – B2B SaaS (Work from Home) 
    Location: Edinburgh, Scotland, United Kingdom (On-site) 
    Organization: 
    OnceHub
    As a Director of Customer Success, you will be in charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey. Drive global initiatives to improve customer activation, onboarding, expansion and retention. Ensure that the customer experience team works in collaboration with all other business functions. Lead, manage and direct the daily operations, 24/7 staffing, and resource planning for the department. Own policies, processes, tools and procedures that ensure effortless customer support and consistent, high-quality interactions. Implement measures to capture and track customer satisfaction and establish a customer-centric culture in the organization. Establish performance metrics, service levels, and requirements for objectively measuring service levels and team performance. 
    Apply here: https://www.linkedin.com/jobs/view/2882372146/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (On-site) 
    Organization: 
    SourceBreaker
    As a Director of Customer Success, you will be managing the entire onboarding process for new customers, from sales handover and configuration to training and upskilling. Coordinating with the CS, sales, operations, marketing and product teams to ensure customer objectives are being met. Identifying areas for potential process improvement and contributing ideas to help grow the user base and enhance customer experience. Delivering webinar content directly to key stakeholders to facilitate adoption and share best practices with users. Managing customer expectations to align with business processes and protocols. Creating quality educational content to improve customer self-service resources. Working proactively to maintain an excellent level of product knowledge and delivery. 
    Apply here: https://www.linkedin.com/jobs/view/2877790984/


    Role: Customer Success Specialist 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    Five9
    As a Director of Customer Success, you will manage the day-to-day operational and tactical aspects of multiple customer services issues and escalations. Effectively communicate plans, progress, and status both internally and to the Customer organization. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Develop materials in line with the specific services opportunity and customer onboarding requirements. Implement, troubleshoot, and support the Inference software solutions in a wide array of configurations remotely. Train new customers on maximizing the value of the Inference Platform. 
    Apply here: https://www.linkedin.com/jobs/view/2881628126/

    Customer Success Manager

    Customer Success Specialist

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 17 – Customer Success Jobs
    Talent Team
    Jan 17, 2022 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: 
    Givelify
    As a Director of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and the effectiveness of low-touch customer success programs. 
    Apply here: https://www.linkedin.com/jobs/view/2824729766/


    Role: Strategic Customer Success Director 
    Location: Indianapolis, IN, US 
    Organization: 
    Wunderkind
    As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. 
    Apply here: https://www.linkedin.com/jobs/view/2765740328/


    Role: Customer Success Manager, Growth Adv – Israel (London based) 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    Taboola
    As a Customer Success Manager, you will deliver outstanding account management at scale. Be a product expert. Grow your book through ongoing and effective communication with your clients, monitoring account performance, and spotting opportunities for upsell and optimization. Educate advertisers on the advantages of the product as a component in their marketing mix. Own challenging quarterly revenue goals. Work closely with the Product, Marketing and Support organizations to drive revenue and increase customer satisfaction. Troubleshoot and resolve issues in a timely manner. 
    Apply here: https://www.linkedin.com/jobs/view/2877381505/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: 
    Clarrow
    As a Customer Success Manager, you will work closely with the Partnerships managers to share portfolio insights of their partners. Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers’ satisfaction. Provide onboarding and training for new Partnership’s customers and ensure teams find value in the platform for their business needs. Forecast and track key account metrics. Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics. 
    Apply here: https://www.linkedin.com/jobs/view/2880227633/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    Flare
    As a Customer Success Manager, you will understand the customer base by proactively communicating, analyzing metrics and gathering additional feedback. Partner with Sales, Product, CX and it’s sub-teams to support new and existing customers. Collaborate closely with Sales and Customer Experience to support early adopters and expansion opportunities. Identify, anticipate, and communicate any insights or issues preventing customer success. Execution of long-term customer engagement strategy and check-ins, using these to identify how we can unlock upsell and new feature adoption. Using data, build reports on the customer, sharing insights and action items with the wider business. Develop customer insights and contribute to initiatives that drive renewed engagement. 
    Apply here: https://www.linkedin.com/jobs/view/2880279716/

    Customer Success Manager

    Director of Customer Success

    Strategic Customer Success Director

    Posted By SmartKarrot’s
    Talent Team
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