Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 13 – Customer Success Jobs
Role: VP, Customer Success | B2B SaaS
Location: Remote, United States
As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be outcome-oriented and metric-driven in your approach to making customers successful.
Apply here: https://www.linkedin.com/jobs/view/2866236849/
Role: Customer Success Manager, Mid Market
Location: Evansville, IN, US (Hybrid)
Organization: Culture Amp
As a Customer Success Manager, you will effectively manage, prioritize, and support a book of mid-market customers. Guide customers as a product expert and HR best practice advisor. Proactively drive customer adoption, retention, and overall success. Identify and develop opportunities for expansion where the platform can assist customers beyond their initial use. Ensure customer support requests are resolved efficiently and effectively in collaboration with other teams such as Support, Account Management, People Science, Marketing & Product. Be a customer advocate by providing feedback to the product team on improving the platform to better solve the customers’ challenges. Identify opportunities and offer creative solutions to improve mid-market team processes, resources, and customer outcomes.
Apply here: https://www.linkedin.com/jobs/view/2872743713/
Role: Customer Success Manager – Scaled, Parsec
Location: Remote, London, England, United Kingdom
As a Customer Success Manager, you will own and engage with a portfolio of 200+ customers using scalable channels (email, survey, webinar, in-app messaging, in-app onboarding, etc.); own, supervise, and report on customer health and other critical metrics. Develop and implement end-to-end scaled programs for onboarding, engagement, renewal, and expansion outcomes. Proactively onboard the Customers, driving successful deployment and adoption of Parsec products and offerings. Identify risks and opportunities in your portfolio; establish shared success plans with specific Customers as needed. Advocate for the needs of the customers to other teams within Parsec.
Apply here: https://www.linkedin.com/jobs/view/2874919859/
Role: Customer Success Manager
Location: Remote, Worcester, England, United Kingdom
As a Customer Success Manager, you will build relationships with key customers, providing proactive support and strategy to the day-to-day power users, champions, and influencers within the account. Enable onboarding for customers by focusing on TTV (time to value), project managing their launch plans and forecasting go-live dates against business goals and objectives. Become an expert in the value proposition of Circle and USDC, educating customers on the platform. Work closely with Sales, Support, Product, Compliance, Risk, and Billing to ensure an exceptional customer experience. Be a customer advocate building 360-degree feedback loops into Product, ENG, and other key departments. Drive LTV (lifetime value) of your customers through increased product adoption and usage.
Apply here: https://www.linkedin.com/jobs/view/2876812435/
Role: Customer Success Team Lead
Location: Remote, Australia
As a Customer Success Manager, you will manage a team of Customer Success specialists helping them to resolve all property owner enquiries and issues that come from our local host network. Track and monitor key customer experience and retention metrics, identify and action opportunities to constantly improve our customer experience. Further develop and improve our Customer Success process and toolkit to maximize efficiency and effectiveness of the Customer Success function. Report and present Customer Success results, customer feedback, and insights to the broader organization. Collaborate with other teams on service improvement, product development, and commercial offering projects. Act as the final point of escalation and resolution process decision-maker.
Apply here: https://www.linkedin.com/jobs/view/2875339907/
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