Jan 27 – Customer Success Jobs
Role: Head of Customer Success
Location: San Francisco, CA, US
Organization: Fathom
As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Define implementation best practices, creating an efficient and repeatable model, contributing to and iterating upon Fathom’s Customer Success playbook. Collaborate with a broad range of technical, operational, and clinical experts to deploy and expand Fathom’s services within accounts. Provide reporting on account progress and forecasts. Build and nurture relationships with key stakeholders to ensure alignment. Provide mentorship and coaching to junior members of the customer success team. Provide feedback to the product, sales, marketing, and executive team to ensure the client voice is present.
Apply here: https://www.linkedin.com/jobs/view/2895534431/
Role: Customer Success Manager
Location: Remote, United States
Organization: Hummingbird
As a Customer Success Manager, you will facilitate the adoption, optimization, and integration of Hummingbird with the customers’ related systems and data sources. Work cross-functionally to drive integration, deployment, training, and adoption of the Hummingbird platform. Evangelize new product features & provide customer feedback to Hummingbird’s Product team. Adapt quickly to product changes and limitations, helping customers find solutions and adaptations that work for them. Engage regularly with customers via operational and strategic reviews to evaluate their needs and see how we can be most helpful. Contribute to Customer Success playbooks and resources. Help develop tech-enabled processes for common customer needs. Partner with Hummingbird’s Sales team to identify revenue opportunities through upsells and contract renewals.
Apply here: https://www.linkedin.com/jobs/view/2895536155/
Role: Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: Oktopost
As a Customer Success Manager, you will be responsible for all post-sale activities, including initial onboarding, social strategy, expansion, and retention. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value from Oktopost, utilize all of their licenses, identify new opportunities, and collaborate with other Oktopost stakeholder teams to ensure adoption and a successful renewal. Develop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needs. Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success.
Apply here: https://www.linkedin.com/jobs/view/2894809830/
Role: Customer Success Manager
Location: London, England, United Kingdom (Remote)
Organization: Apptio
As a Customer Success Manager, you will increase adoption in your accounts through the execution of the Standard Success Program. Interact with all levels of leadership within your customer portfolio ranging from analysts to C-Level executives. Working in conjunction with team members, develop and mentor customers through their roadmap and account plan. Preserve high renewal rates and partner with Account Management to upsell new services. Develop a proficiency in the product capabilities, the discipline of TBM, and the service offerings available to the customer. Contribute towards defining and refining the initiatives, methodologies, playbooks, and programs within Customer Success. Mentor the customer and Apptio employees on various subject matters related to the role.
Apply here: https://www.linkedin.com/jobs/view/2893401550/
Role: Customer Success Manager – Enterprise
Location: Brisbane, Queensland, Australia
Organization: MYOB
As a Customer Success Manager, you will develop and lead the Enterprise retention strategy to retain and grow the existing subscriber base within agreed retention rate targets. Lead the analysis and development of differentiated success strategies (ie. High, Med, Low touch) for customers based on customer value and opportunity. Understand indicators of growth and identify growth opportunities for conversion by the sales teams. Work closely with the Enterprise customer marketing team and other key stakeholders, to improve product engagement & satisfaction through assessment of ‘customer health’ scoring – manage end-to-end lifecycle journeys to improve it. Use customer feedback to improve existing experiences and deliver closed-loop feedback to customers.
Apply here: https://www.linkedin.com/jobs/view/2894174449/