Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Feb 03 – Customer Success Jobs
    Talent Team
    Feb 3, 2022 | 2 min read

    Role: VP Customer Success – BetterUp Care
    Location: Remote, San Francisco, CA, US 
    Organization: BetterUp
    As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator. Own and drive strategic plans for renewals and a supporting operating plan for renewals. 
    Apply here: https://www.linkedin.com/jobs/view/2873480187/


    Role: Customer Success Director 
    Location: Chicago, IL, US 
    Organization: Aprimo
    As a Customer Success Director, you will own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction. Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer’s business goals and strategy. Work closely with the Aprimo executive sponsor for each strategic account to ensure a consistent and close executive relationship. Develop customer advocacy and secure customer success stories and references. Grow and maintain a pipeline of add-on business from assigned accounts; coordinate with business development for cross-sell/upsell opportunities. Monitor system usage and customer health scores to determine overall health, risk, and recommended actions. 
    Apply here: https://www.linkedin.com/jobs/view/2902776272/


    Role: Customer Success Manager (m/f/d) 
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: HRS Group
    As a Customer Success Manager, you will support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings. Take responsibility for key customers and develop relationships with customers and partners in the corporate segment of HRS. Implement cooperation with new clients (client ‘roll-out’ and activation). Act as a consultant by using business data and contacting your customers to enhance existing B2B relations. Take responsibility for managing your clients from an economic point of view to increase revenue for HRS. Perform customer service in direct and indirect format (teleconferences, online trainings, etc.). First touchpoint for corporate clients and acting as an interface to internal stakeholders. 
    Apply here: https://www.linkedin.com/jobs/view/2904954753/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Cover-More Group
    As a Customer Success Manager, you will ensure the successful implementation of the Travel Assist App and Risk Management Portal into clients. Development and maintenance of all onboarding material for new clients to WTP assistance services. Effectively support account managers to retain existing clients. Capture all relevant feedback from BDD’s and account managers on WTP products. Assist in driving product development and product initiatives in line with product strategy. Assist clients with managing the communications of the initial launch of products. Champion product initiatives including the roll-out of corporate and global specific products. 
    Apply here: https://www.linkedin.com/jobs/view/2902719263/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Tahora
    As a Customer Success Manager, you will be leading Tahora’s customer success activities. Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximize onboarding success. Monitor client KPIs and targets to ensure success. Leading on the Tahora onboarding and communications by working with the client’s internal marketing teams to devise a strategy for launch and onboarding and promote Tahora internally to their workforce. Curate and manage the business messaging to appeal to the appropriate stakeholders. Play a key part in product development providing a voice for customers and stakeholders. Be the main point of contact for clients when supporting rollouts, success, and an all round great experience. 
    Apply here: https://www.linkedin.com/jobs/view/2899987555/

    Customer Success Director

    Customer Success Manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 24 – Customer Success Jobs
    Talent Team
    May 24, 2022 | 2 min read

    Role: Director, Client Success
    Location: Oakland, CA, US 
    Organization: 
    Cardlytics
    As a Director of Client Success, you will grow and diversify the solutions delivered to the largest partners ultimately growing Cardlytics revenue as a result. Strive for client retention through identifying their needs and work to establish strong relationships with them. Gain a deep understanding of the client’s business goals and leverage data and prescriptive solutions to define and implement a strategic and tactical plan to achieve the client’s goals. Lead client business reviews and communicate performance optimizations recommended along with the planned road map. Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. 
    Apply here: https://www.linkedin.com/jobs/view/3038146563/


    Role: Customer Success Director 

    Location: Remote, New York, NY, US 
    Organization:
    People.ai 
    As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai data architecture, and how to integrate People.ai into their sales/marketing stack. Deliver impactful insights that enable operational cadences to improve efficiency, productivity, and/or growth for each customer. Coordinate and deliver Executive Business Reviews to all customers on a semi-annual cadence with highly engaged stakeholders. Support People.ai marketing by delivering customer stories and references for each customer he/she owns. Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell. 
    Apply here: https://www.linkedin.com/jobs/view/2874639242/


    Role: Senior Customer Success Manager 

    Location: London, England, United Kingdom (On-site) 
    Organization: 
    RELEX Solutions
    As a Senior Customer Success Manager, you will be owning and maintaining customer relationships on a strategic level with decision makers. Communicating measurable value and proactively identify the development needs at the customers. Through strategical thinking and analysis identify profitable strategical solutions for the customers. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations. Identify opportunities and lead upsell/cross-sell deals from start to finish. Monitoring customers’ key performance metrics and taking necessary actions to improve them. 
    Apply here: https://www.linkedin.com/jobs/view/2767540322/


    Role: Customer Success Manager, Enterprise 
    Location: Remote, United Kingdom 

    Organization: Showpad
    As a Customer Success Manager, you will be managing your own portfolio of our Enterprise customers, ensuring they get so much value out of Showpad that they can’t live without it. Growing and retaining your customers, working towards the team and individual targets. Driving adoption, setting KPIs and success metrics and demonstrating ROI. Educate your customers so they understand and use Showpad’s powerful features to the fullest. Representing your customers’ voices to the business, directly impacting product development decisions within Showpad. Analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or F2F, presenting product roadmap, etc. 
    Apply here: https://www.linkedin.com/jobs/view/3082434112/


    Role: Customer Success Manager (APAC) 
    Location: Remote, Melbourne, Victoria, Australia 
    Organization: 
    commercetools
    As a Customer Success Manager, you will support, advise, and guide your customers in developing their future technology and e-commerce stack on top of the microservices-based, API-first technology, cloud-native, and headless Composable Commerce platform and Frontend. Represent your customers and their needs within commercetools; communicate customer feature requirements and use cases to internal Product teams. Plan, coordinate, and carry out strategic business reviews with your customers. Educate and help customers to understand the business value of new commercetools features in line with their business objectives. Work closely together with different departments across commercetools to deliver expertise and to help your customers to reach their goals. 
    Apply here: https://www.linkedin.com/jobs/view/3090884799/

    Customer Success Director

    Customer Success Manager

    Director of Client Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 23 – Customer Success Jobs
    Talent Team
    May 23, 2022 | 2 min read

    Role: Director of Customer Success – North America
    Location: New York, NY, US (On-site) 
    Organization: 
    Leapsome
    As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates. Enable and coach an excellent team of customer success rockstars to be successful and effective at scale and help them to grow and develop on an individual, professional level. Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable. 
    Apply here: https://www.linkedin.com/jobs/view/3089741012/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Phenom As a Customer Success Manager, you will be a part of a customer-obsessed team passionate about making every customer as successful as possible. Drive maximum value for all customers in your portfolio, leading to product adoption and retention. Work and adapt within a fast-paced and ever-changing environment where the #1 initiative is to create Raving Fans of the Phenom platform. Deliver business impact, innovation, and relevant value for your customers by understanding their key business objectives, challenges, and opportunities. Work cross-functionally to ensure customer issues are quickly resolved. Work closely with Product, Sales, Implementation, Support, Development, and Account Management to develop deeper connections with the customers and ensure a smooth customer journey. 
    Apply here: https://www.linkedin.com/jobs/view/3087814570/


    Role: Client Success Manager 
    Location: Remote, United Kingdom 
    Organization:
    SQEPtech Ltd
    As a Client Success Manager, you will facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency. Manage a portfolio of clients and make certain a high level of satisfaction with the solution is achieved. Create a tailored plan to ensure client success and achievement of incubation/engagement metrics. Develop a consultative relationship with each client and work in conjunction with Cornerstone’s Sales and Account Management providing solution planning support. Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership. Partner with the Cornerstone colleagues from the sales and account management to ensure alignment at all levels of the relationship throughout the partnership. Maintain expert-level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options. 
    Apply here: https://www.linkedin.com/jobs/view/3087189433/


    Role: Customer Success Manager, Timebase 
    Location: Sydney, New South Wales, Australia 

    Organization: FiscalNote
    As a Customer Success Manager, you will proactively focus on customers to drive product adoption, usage, satisfaction, and renewal. Effectively onboard new customers and run quarterly customer “health checks.” Represent the “customer voice” to inform new product and feature development. Identify and qualify sales leads and opportunities. Identify and understand the training needs of customers and create and deliver interactive and effective training programs. Analyze customer usage of products and suggest “best practices” that increase customer efficiency and effectiveness. Provide first-line support to address technical and other issues. Work with Marketing to create and execute customer communication initiatives including new feature releases. 
    Apply here: https://www.linkedin.com/jobs/view/3087451427/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    MOQdigital
    As a Customer Success Manager, you will collaborate with customers and the internal teams in developing a strategic view of the evolving services across the contractual lifecycle with the ultimate goal of assisting the customers’ businesses in unlocking their potential through technology. Build quality and valuable relationships both internally and with customers refining the solutions and advocating for their best interests. Monitor contracts and manage the renewal steps in partnership with Account Managers. Effectively manage the communication, on behalf of MOQdigital, with customers, external third parties and other MOQdigital practices providing services to the customer. Monitor customer billing and consult with MOQdigital finance admin on addition/ removal of fees. 
    Apply here: https://www.linkedin.com/jobs/view/3089929806/

    client success manager

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 20 – Customer Success Jobs
    Talent Team
    May 20, 2022 | 3 min read

    Role: VP of Customer Experience
    Location: Remote, New York, NY, US 
    Organization: 
    Healthie
    As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors. Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Build processes and playbooks that enable team members to collaborate and execute effectively. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3084452191/


    Role: VP of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    Hearth
    As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. Be an effective mentor and people manager who enjoys coaching and developing your team. 
    Apply here: https://www.linkedin.com/jobs/view/3084438863/


    Role: Customer Success Director – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Checkmarx
    As a Customer Success Director, you will leverage your ability to inspire a team to increase the adoption of Checkmarx products by helping our customers to deliver successful outcomes, therefore building customer dedication to Cx. Guide the use and improvement of key systems and deliverables, including Success Plans, Health Scorecards, and Business Review Presentations. Work with your teams to improve and develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Drive the growth of products and services revenue across the region by leading, enabling, and inspiring a high performing CS team. Hire and retain a diverse team of top talent while managing performance to ensure coverage, career advancement, and effective succession planning. 
    Apply here: https://www.linkedin.com/jobs/view/3077067420/


    Role: Customer Success Manager 
    Location: Belfast, Northern Ireland, United Kingdom (Hybrid) 
    Organization: 
    Imperva
    As a Customer Success Director, you will quarterback onboarding projects for Imperva products and services. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Guide the customer on product capabilities, usage, and best practices. Work with internal stakeholders including Support, Engineering, Product Management, and Sales to advocate customer needs, drive product usage and identify growth opportunities. Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain an in-depth understanding of company technology, products, and services. 
    Apply here: https://www.linkedin.com/jobs/view/3083707687/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Organization: 
    Nuix As a Customer Success Director, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/

    Customer Success Director

    Customer Success Manager

    VP of Customer Experience

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

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