Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Feb 16 – Customer Success Jobs
    Talent Team
    Feb 16, 2022 | 2 min read

    Role: Vice President of Customer Experience 
    Location: Remote, United States 
    Organization: Sales Boomerang
    As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Drive customer experience outcomes. Define and optimize customer lifecycle – further strengthen the customer journey. Build a world-class customer experience team. Inspire customer experience across the company – Create a company-wide culture of customer experience. Manage customer success activities. Measure effectiveness of customer success. 
    Apply here: https://www.linkedin.com/jobs/view/2919165553/


    Role: Director of Customer Success  
    Location: New York City Metropolitan Area Hybrid 
    Organization: The Medici Group
    As a Director of Customer Success, you will oversee all Renaissance engagements, tracking renewals, expansions, and progress along the customer journey. Act as an advisor and instill trust into customers on the approach and platform. Develop a strong relationship with the executive leadership buyer of an account. Provide consistent feedback to stakeholders regarding teams’ progress, as well as receive feedback. Ensuring there is alignment with the desired outcome of the buyer and what is being delivered by CSM and the product. Support growth of customer relationships by consistently demonstrating the impact and value of product. Provide feedback, recommendations, and insights to internal partners to constantly improve the product. Strategize growth opportunities for customers. Troubleshoot or provide feedback for CSMs regarding customer deliverables. 
    Apply here: https://www.linkedin.com/jobs/view/2918621282/


    Role: Head of Customer Success 
    Location: London, England, United Kingdom 
    Organization: Attio
    As a Head of Customer Success, you will build the process and framework for us to have an intimate understanding of the customers. Create the performance metrics and KPI’s for the customer success team – as well as have a positive impact on these. Structure a customer success function that scales whilst providing a world-class customer experience. Build and manage a team of commercial & customer-focused people. 
    Apply here: https://www.linkedin.com/jobs/view/2922652893/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: ABR Associates Ltd.
    As a Customer Success Manager, you will be responsible for all day-to-day client interactions. Serve as the primary contact for onboarding of new clients. Provide end-user training and post-go-live support; provide insights and best practices. Proactively manage client relationships to a very high level. Identify potential risks, monitor usage, and serve as a primary point of escalation for client issues. Maintain positive working relationships with internal and external clients by providing superior client service. Be proactive with clients by mapping out potential users within existing clients who might have a need for the service and work closely with Account Managers for up-sell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2922298925/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: DoorDash
    As a Customer Success Manager, you will work with businesses to establish critical goals and key performance indicators for their business. Communicate with Merchants via phone, email, and Zoom on an ongoing basis to monitor and support progress toward their business objectives. Regular check-ins to highlight key wins and opportunity areas. Mitigate instances of churn, while identifying and supporting new store expansions. Advocate internally for how to best solve your Merchant’s objectives. Protect merchant revenue and collaborate with growth teams to increase Merchant sales. 
    Apply here: https://www.linkedin.com/jobs/view/2837891625/

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    Vice President of Customer Experience

    Posted By SmartKarrot’s
    Talent Team
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  • May 23 – Customer Success Jobs
    Talent Team
    May 23, 2022 | 2 min read

    Role: Director of Customer Success – North America
    Location: New York, NY, US (On-site) 
    Organization: 
    Leapsome
    As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates. Enable and coach an excellent team of customer success rockstars to be successful and effective at scale and help them to grow and develop on an individual, professional level. Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable. 
    Apply here: https://www.linkedin.com/jobs/view/3089741012/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Phenom As a Customer Success Manager, you will be a part of a customer-obsessed team passionate about making every customer as successful as possible. Drive maximum value for all customers in your portfolio, leading to product adoption and retention. Work and adapt within a fast-paced and ever-changing environment where the #1 initiative is to create Raving Fans of the Phenom platform. Deliver business impact, innovation, and relevant value for your customers by understanding their key business objectives, challenges, and opportunities. Work cross-functionally to ensure customer issues are quickly resolved. Work closely with Product, Sales, Implementation, Support, Development, and Account Management to develop deeper connections with the customers and ensure a smooth customer journey. 
    Apply here: https://www.linkedin.com/jobs/view/3087814570/


    Role: Client Success Manager 
    Location: Remote, United Kingdom 
    Organization:
    SQEPtech Ltd
    As a Client Success Manager, you will facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency. Manage a portfolio of clients and make certain a high level of satisfaction with the solution is achieved. Create a tailored plan to ensure client success and achievement of incubation/engagement metrics. Develop a consultative relationship with each client and work in conjunction with Cornerstone’s Sales and Account Management providing solution planning support. Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership. Partner with the Cornerstone colleagues from the sales and account management to ensure alignment at all levels of the relationship throughout the partnership. Maintain expert-level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options. 
    Apply here: https://www.linkedin.com/jobs/view/3087189433/


    Role: Customer Success Manager, Timebase 
    Location: Sydney, New South Wales, Australia 

    Organization: FiscalNote
    As a Customer Success Manager, you will proactively focus on customers to drive product adoption, usage, satisfaction, and renewal. Effectively onboard new customers and run quarterly customer “health checks.” Represent the “customer voice” to inform new product and feature development. Identify and qualify sales leads and opportunities. Identify and understand the training needs of customers and create and deliver interactive and effective training programs. Analyze customer usage of products and suggest “best practices” that increase customer efficiency and effectiveness. Provide first-line support to address technical and other issues. Work with Marketing to create and execute customer communication initiatives including new feature releases. 
    Apply here: https://www.linkedin.com/jobs/view/3087451427/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    MOQdigital
    As a Customer Success Manager, you will collaborate with customers and the internal teams in developing a strategic view of the evolving services across the contractual lifecycle with the ultimate goal of assisting the customers’ businesses in unlocking their potential through technology. Build quality and valuable relationships both internally and with customers refining the solutions and advocating for their best interests. Monitor contracts and manage the renewal steps in partnership with Account Managers. Effectively manage the communication, on behalf of MOQdigital, with customers, external third parties and other MOQdigital practices providing services to the customer. Monitor customer billing and consult with MOQdigital finance admin on addition/ removal of fees. 
    Apply here: https://www.linkedin.com/jobs/view/3089929806/

    client success manager

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 20 – Customer Success Jobs
    Talent Team
    May 20, 2022 | 3 min read

    Role: VP of Customer Experience
    Location: Remote, New York, NY, US 
    Organization: 
    Healthie
    As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors. Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Build processes and playbooks that enable team members to collaborate and execute effectively. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3084452191/


    Role: VP of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    Hearth
    As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. Be an effective mentor and people manager who enjoys coaching and developing your team. 
    Apply here: https://www.linkedin.com/jobs/view/3084438863/


    Role: Customer Success Director – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Checkmarx
    As a Customer Success Director, you will leverage your ability to inspire a team to increase the adoption of Checkmarx products by helping our customers to deliver successful outcomes, therefore building customer dedication to Cx. Guide the use and improvement of key systems and deliverables, including Success Plans, Health Scorecards, and Business Review Presentations. Work with your teams to improve and develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Drive the growth of products and services revenue across the region by leading, enabling, and inspiring a high performing CS team. Hire and retain a diverse team of top talent while managing performance to ensure coverage, career advancement, and effective succession planning. 
    Apply here: https://www.linkedin.com/jobs/view/3077067420/


    Role: Customer Success Manager 
    Location: Belfast, Northern Ireland, United Kingdom (Hybrid) 
    Organization: 
    Imperva
    As a Customer Success Director, you will quarterback onboarding projects for Imperva products and services. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Guide the customer on product capabilities, usage, and best practices. Work with internal stakeholders including Support, Engineering, Product Management, and Sales to advocate customer needs, drive product usage and identify growth opportunities. Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain an in-depth understanding of company technology, products, and services. 
    Apply here: https://www.linkedin.com/jobs/view/3083707687/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Organization: 
    Nuix As a Customer Success Director, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/

    Customer Success Director

    Customer Success Manager

    VP of Customer Experience

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 19 – Customer Success Jobs
    Talent Team
    May 19, 2022 | 3 min read

    Role: Director, Client Success
    Location: Remote, United States 
    Organization: 
    MediaMath
    As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. 
    Apply here: https://www.linkedin.com/jobs/view/3036834443/


    Role: Director of Customer Success 
    Location: San Francisco, CA, US (Hybrid) 
    Organization: 
    Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Data Focus – analyzing and continuously improving how we work. Understanding the data is key to growing the business and implementing scalable solutions. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/3084507603/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will build a deep relationship with all the assigned customers. Assist clients to expand their usage and adoption of Sitecore Digital Experience Platform. Coordinate with customer support to ensure timely closure of quality issues. Understand & address customer requests, escalating important issues when needed. Keep regular meetings with key stakeholders & running Business Reviews. Provide status updates for all outstanding issues, manage customer expectations, keeping clients satisfied and expectations realistic. Working closely with the Customer’s partner & with other team members (Technical and marketing consulting/ Sales Executives /Product engineering /Customer support) to be sure mutual objectives are met in support of client satisfaction. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling). 
    Apply here: https://www.linkedin.com/jobs/view/3083360191/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    HelloFresh
    As a Customer Success Manager, you will build and lead a customer success program focused on customer experience and retention across multiple brands within the HelloFresh Group. Proactively identify new growth opportunities based on multiple data inputs to increase customer value, and work with cross-functional teams to drive and implement high-impact projects. Be a thought leader, represent the voice of the customer within the business and the go-to consultant for all topics relating to customer success. Develop and build strong relationships with key stakeholders to ensure the customer is considered in all business decisions. Conduct deep dives, fuelling the business with data to enable growth through better understanding of the customer journey across the multi brand portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/3082801266/


    Role: Senior Client Success Manager 
    Location: Remote, Canberra, Australian Capital Territory, Australia 
    Organization: 
    Pegasystems
    As a Customer Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits. 
    Apply here: https://www.linkedin.com/jobs/view/3040892868/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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