Feb 23 – Customer Success Jobs
Role: Customer Success Director
Location: Seattle, WA, US (Hybrid)
Organization: DexCare
As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services. Direct the creation and implementation of customer-specific success plans across the entire customer base. Partner with Commercial Sales, Engineering, and Product Management to drive overall customer satisfaction. Act as a customer advocate within the organization, identifying future software requirements, industry trends, and opportunities to make product recommendations and feed Voice of Customer. Select, manage, coach, and motivate customer-facing leaders to build relationships and drive improved operational results for the customers. Develop a team of Customer Success Managers who deeply understand the customers’ objectives and become trusted right-hand advisors.
Apply here: https://www.linkedin.com/jobs/view/2924916374/
Role: Customer Success Director
Location: Remote, United States
Organization: Technisys
As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Build strong executive and vertical relationships with Technisys clients. Build scalability to handle customer growth by leading a profitable and efficient delivery and a world-class client experience. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Build strong, open, and honest relationships with all Technisys team members. Collaborate with peers to implement best and next practices and pioneer leading operational excellence. Contribute to building Technisys brand and reputation across the region’s landscape. Lead, coach and develop teams, bringing energy and passion for the business. Contribute to the recruiting, hiring and development of top industry talent.
Apply here: https://www.linkedin.com/jobs/view/2929881704/
Role: Director of Customer Success
Location: Birmingham, England, United Kingdom
Organization: Advanced
As a Director of Customer Success, you will build and sustain a team of high-performing Customer Success Managers (CSMs) and/ or Customer Success Executives (CSEs) who drive customer value, retention, and adoption. Ensure your team is engaging strategically with their customers and helps prioritize their activities to drive the most value. This includes, but is not limited to, attending team Quarterly Success Reviews, reviewing all Success Commitments, and assisting the team in executing our retention targets. Ensure customer issues are resolved quickly, leveraging resources from across the company as needed. Create evangelists by listening to customers closely and delighting them with our user experience and service. Work closely with Sales to organize when and how to approach customers on upsell and graduations.
Apply here: https://www.linkedin.com/jobs/view/2901699283/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: ControlUp
As a Customer Success Manager, you will manage the full lifecycle of a portfolio of enterprise customers, including Onboarding (technical, training, and optimization) adoption, usage, and renewal. Drive and be the leverage of expansion opportunities for the commercial team. Strategize based on customer data your plan for customer relationships and focus. Work closely with sales, marketing, product, and other departments on customer requirements. Be a customer advocate and promote Voice Of Customer within ControlUp. Manage customer events and execute plans for the region you manage: Customer Advisory Board and Customer Summits, virtual and in-person.
Apply here: https://www.linkedin.com/jobs/view/2931129731/
Role: Customer Success Manager
Location: Remote, Mumbai, Maharashtra, India
Organization: TopHire.co
As a Customer Success Manager, you will onboard clients and ensure they understand how best to use the TopHire platform. Understand client hiring requirements and suggest suitable candidates from the talent pool. Source candidates through a combination of channels such as TopHire’s internal candidate database, headhunting, referrals, social media etc. Navigate the complete recruitment cycle for clients and maximize hires. Manage the candidate status and communication in our applicant tracking system. Develop sustainable relationships by being a main point of contact between key clients and internal teams. Negotiate offers between candidates and clients to minimize dropouts. Manage a team of Associate Account Managers to achieve team and company-wide targets. Work with the Co-Founders directly to define an optimal hiring process for each client.
Apply here: https://www.linkedin.com/jobs/view/2929276510/