Global Customer Success Jobs

Role: Customer Success Director 
Location: Seattle, WA, US (Hybrid) 
Organization: DexCare
As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services. Direct the creation and implementation of customer-specific success plans across the entire customer base. Partner with Commercial Sales, Engineering, and Product Management to drive overall customer satisfaction. Act as a customer advocate within the organization, identifying future software requirements, industry trends, and opportunities to make product recommendations and feed Voice of Customer. Select, manage, coach, and motivate customer-facing leaders to build relationships and drive improved operational results for the customers. Develop a team of Customer Success Managers who deeply understand the customers’ objectives and become trusted right-hand advisors. 
Apply here: https://www.linkedin.com/jobs/view/2924916374/


Role: Customer Success Director 
Location: Remote, United States 
Organization: Technisys
As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Build strong executive and vertical relationships with Technisys clients. Build scalability to handle customer growth by leading a profitable and efficient delivery and a world-class client experience. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Build strong, open, and honest relationships with all Technisys team members. Collaborate with peers to implement best and next practices and pioneer leading operational excellence. Contribute to building Technisys brand and reputation across the region’s landscape. Lead, coach and develop teams, bringing energy and passion for the business. Contribute to the recruiting, hiring and development of top industry talent. 
Apply here: https://www.linkedin.com/jobs/view/2929881704/


Role: Director of Customer Success 
Location: Birmingham, England, United Kingdom 
Organization: Advanced
As a Director of Customer Success, you will build and sustain a team of high-performing Customer Success Managers (CSMs) and/ or Customer Success Executives (CSEs) who drive customer value, retention, and adoption. Ensure your team is engaging strategically with their customers and helps prioritize their activities to drive the most value. This includes, but is not limited to, attending team Quarterly Success Reviews, reviewing all Success Commitments, and assisting the team in executing our retention targets. Ensure customer issues are resolved quickly, leveraging resources from across the company as needed. Create evangelists by listening to customers closely and delighting them with our user experience and service. Work closely with Sales to organize when and how to approach customers on upsell and graduations. 
Apply here: https://www.linkedin.com/jobs/view/2901699283/


Role: Customer Success Manager 
Location: Remote, United Kingdom 
Organization: ControlUp
As a Customer Success Manager, you will manage the full lifecycle of a portfolio of enterprise customers, including Onboarding (technical, training, and optimization) adoption, usage, and renewal. Drive and be the leverage of expansion opportunities for the commercial team. Strategize based on customer data your plan for customer relationships and focus. Work closely with sales, marketing, product, and other departments on customer requirements. Be a customer advocate and promote Voice Of Customer within ControlUp. Manage customer events and execute plans for the region you manage: Customer Advisory Board and Customer Summits, virtual and in-person. 
Apply here: https://www.linkedin.com/jobs/view/2931129731/


Role: Customer Success Manager 
Location: Remote, Mumbai, Maharashtra, India 
Organization: TopHire.co
As a Customer Success Manager, you will onboard clients and ensure they understand how best to use the TopHire platform. Understand client hiring requirements and suggest suitable candidates from the talent pool. Source candidates through a combination of channels such as TopHire’s internal candidate database, headhunting, referrals, social media etc. Navigate the complete recruitment cycle for clients and maximize hires. Manage the candidate status and communication in our applicant tracking system. Develop sustainable relationships by being a main point of contact between key clients and internal teams. Negotiate offers between candidates and clients to minimize dropouts. Manage a team of Associate Account Managers to achieve team and company-wide targets. Work with the Co-Founders directly to define an optimal hiring process for each client. 
Apply here: https://www.linkedin.com/jobs/view/2929276510/

Role: Customer Success Director
Location: Remote, Boston, MA, US
Organization: meQuilibrium
As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. Collaborate closely with Sales to support expansion opportunities. Identify opportunities for customers to act as meQuilibrium advocates (e.g. testimonials, case studies). Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within meQuilibrium. Facilitate communication of new features or product improvement requests between customers and the meQuilibrium Product Management team. Represent the voice of the customer to inform the sales process and product roadmap. 
Apply here: https://www.linkedin.com/jobs/view/3149188919/


Role: Director, Customer Success 
Location: Remote, United States 
Organization: ResMed
As a Director of Customer Success, you will lead a team in managing customer relationships, driving customer ROI, and managing churn. Plan and execute strategies to drive new revenue opportunities within the existing customer base. Regularly interacts with executives and/or key business partners. Focus on the development and implementation of strategic and operational objectives that help achieve the organizational mission. Provide leadership to managers, supervisors, and/or professional roles. Own escalation path for high-touch client relations, responding with urgency, clarity, competence, and swift fulfillment of service requests. Identify and implement processes and tools to support customer success at scale. Responsible to lead and mentor a large number of employees including those with highly technical responsibilities. 
Apply here: https://www.linkedin.com/jobs/view/3147945587/


Role: Customer Success Manager 
Location: Bedfordshire, England, United Kingdom 
Organization: Zetter Recruitment
As a Customer Success Manager, you will be onboarding new customers and ensure they are well steered for deployment as quickly as possible. Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts. Representing the “voice of the customer” and collaborating with various stakeholders, internal and external. Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts. Analysing customer software usage and creating effective campaigns to increase customer engagement. Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption. 
Apply here: https://www.linkedin.com/jobs/view/3146800204/


Role: Customer Success Manager 
Location: London, England, United Kingdom (Hybrid) 
Organization: Brightcove As a Customer Success Manager, you will drive retention and growth among a subset of the customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers to ensure they are adopting the product and guide them to best practices and support their product knowledge. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Start to develop expertise on products and the industry. Collaborates internally with different teams, such as finance, legal, marketing, support, etc. 
Apply here: https://www.linkedin.com/jobs/view/3115404528/


Role: Customer Success Manager – SaaS 
Location: Greater Sydney Area, Australia (Hybrid) 
Organization: Carter Murray
As a Customer Success Manager, you will be helping clients get the most out of the platform and products. Responding quickly to customer support requests and incoming bid requests, helping users to “self-serve”, understand the benefits of using the platform, and unlock the benefits of doing so. Being proactive at identifying potential problems early and supporting the customer to overcome issues. Being an expert in the application of the products. Retaining and growing existing accounts. Be a trusted advisor to the customer and build long-lasting relationships. Helping customers to optimize their projects and delivering project success. Perform consistently and successfully across KPIs and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics. 
Apply here: https://www.linkedin.com/jobs/view/3141990651/