Mar 22 – Customer Success Jobs
Role: Strategic Customer Success Manager
Location: Remote, United States
Organization: Untapped
As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Prioritize your book of business and build a new and high-performing 1:many process to drive scaled success among your partners. Work cross-functionally with marketing, product, and sales teams to educate customers on new features and product releases. Own a book of business and drive towards expansions and renewals. Drive usage, adoption, and return on investment for Untapped partners at scale. Deliver a best-in-class partner experience alongside our Support team.
Apply here: https://www.linkedin.com/jobs/view/2975137029/
Role: Customer Success Manager
Location: Remote, United States
Organization: Feedly
As a Customer Success Manager, you will develop and maintain long-term and personal relationships with customers through regular and proactive meetings and interactions. Ensure customer awareness, engagement, adoption and deep understanding of Feedly features in order for customers to achieve success. Gain a complete understanding of Feedly’s role in customers’ operations. Work closely with customers and the product team to translate customer needs into product features and enhancements. Work closely with the sales team to transition customers from sales to the Customer Success stage. Collaborate with the marketing, development, and customer support teams. Turn the customers into advocates. Produce and maintain the toolkit (tutorials, guides) we use to educate the customers.
Apply here: https://www.linkedin.com/jobs/view/2983569005/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: Reachdesk
As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of customers, including initial onboarding, strategy development, campaign execution, customer expansion, and retention. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Manage and track Customer Success activities for your portfolio of clients. Drive new business growth through greater advocacy. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and project management.
Apply here: https://www.linkedin.com/jobs/view/2977989258/
Role: Customer Success Manager
Location: Greater Bristol Area, United Kingdom (Hybrid)
Organization: VAPAR
As a Customer Success Manager, you will build and maintain strong, long-lasting customer relationships. Forecast, track, and report on key account metrics, including revenue and relationship targets. Collaborate with sales executives to identify and grow opportunities for your growth region. Drive Customer engagement, customer renewals, and increase NPS. Inform and train Customers on new features for greater adoption. Use the company’s CRM to track Customer life cycle events & communications.
Apply here: https://www.linkedin.com/jobs/view/2974383878/
Role: Customer Success Manager, LastPass
Location: Remote, Australia
Organization: GoTo
As a Customer Success Manager, you will proactively connect with customers throughout their lifecycle to gain an understanding of their needs and ensure they understand and find the full value of the products and services. Onboard customers and conduct product demonstrations and related software features and functionality training. Develop customer relationships and manage assigned accounts to result in continued revenue generation and high levels of customer satisfaction. Perform ongoing analysis of customer engagement and take the necessary measures to increase product usage and adoption. Drive outbound care campaigns and more complex customer engagements. Conduct phone calls, write emails, follow up on survey responses, and analyze survey data to ensure customer success.
Apply here: https://www.linkedin.com/jobs/view/2944497158/