Mar 24 – Customer Success Jobs
Role: Customer Success Director
Location: Remote, New York, United States
Organization: impact.com
As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Apply here: https://www.linkedin.com/jobs/view/2982305413/
Role: Strategic Customer Success Director
Location: Indianapolis, IN, US
Organization: Wunderkind
As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2765740328/
Role: Customer Success Manager
Location: London, England, United Kingdom Hybrid
Organization: Mambu
As a Customer Success Manager, you will be accountable for the Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction, making sure the customers get the most out of the product and meet their business needs. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency. Develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers. Work with product management to surface customer requests and help translate customer feedback into product requirements.
Apply here: https://www.linkedin.com/jobs/view/2889217931/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: SOAX.COM
As a Customer Success Manager, you will jointly develop a plan for the strategic growth of your accounts and execute it. Be responsible for customers engagement, adoption, guidance of customers with a proactive customer success approach. Thrive to develop strong partnerships, getting to know customers’ goals, job to be done, and help them succeed. Identify regular customers’ struggles and offer your expertise to overcome them. Advocating customers’ ideas and feedback to the team inside, which are required for customers’ growth and retention. Maintain high customer satisfaction and loyalty.
Apply here: https://www.linkedin.com/jobs/view/2987496672/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Arkose Labs
As a Customer Success Manager, you will being the central contact point for the customer and cross-functional teams to encourage team and account growth. Advocating security best practices for the customers to drive product adoption and business growth. Identifying expansion opportunities, managing renewal risk, and guiding customers through the renewal process in partnership with sales. Being the central point of contact for security products and leading the integrated account team to deliver customer success. Partnering with the business to deliver consistent high-quality service and keep customers engaged. Identifying service enhancements and potential problems to ensure continuous improvements to customer security posture. Communicating with internal, external customers and partners to share information and deliverables.
Apply here: https://www.linkedin.com/jobs/view/2934692912/