Mar 28 – Customer Success Jobs
Role: Customer Success Director
Location: Remote, New York, NY, US
Organization: Impact
As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Apply here: https://www.linkedin.com/jobs/view/2993923775/
Role: Customer Success Manager – Remote
Location: Remote, United States
Organization: TitanHouse
As a Customer Success Manager, you will serve as the dedicated Customer Success Manager for your assigned group of accounts. Engage at the leadership level with your accounts to understand their strategic goals, provide consulting for best practices, ensure continued account health, and expand the account relationship. Act as a trusted advisor to customer stakeholders and drive product adoption. Ensure that the customer uses the solution to achieve strategic business goals and operational priorities, leading to full business value. Provide product education and best practices for customers to influence product usage. Maintain an understanding of products, industry knowledge, and franchising trends to achieve greater customer engagement on the most relevant features/functionality for their specific business needs.
Apply here: https://www.linkedin.com/jobs/view/2987931731/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: OwnBackup
As a Customer Success Manager, you will lead every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support and renewal. Understand the client success metrics and consistently deliver on those metrics. Build trusting relationships with clients and their associates at all levels. Review product adoption/utilization and provide guidance to customers on how they can realize more value from their OwnBackup subscription. Identify opportunities to up-sell additional OwnBackup products. Collaborate with other OwnBackup teams (Support, Product, Sales) to serve customers best.
Apply here: https://www.linkedin.com/jobs/view/2889170220/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia (Hybrid)
Organization: etrainu
As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with etrainu. Serve as the main point of contact and liaison between clients and the rest of the etrainu team. Take ownership of new accounts and manage their onboarding. Stay in touch with clients to ensure that they’re realising the full potential of etrainu.
Apply here: https://www.linkedin.com/jobs/view/2986869451/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Morningstar
As a Customer Success Manager, you will educate clients about the research and related capabilities & methodologies, adviser software, functionality, and features, as well as industry trends. Design and deliver engagement and training activities, including webinars and presentations, collaborating with research teams as required. Act as a subject matter expert on new data & research innovations, supporting advisers’ comfort with Morningstar’s offerings so they can deliver strong investment propositions to clients. Demonstrate superior product knowledge and consultative client skills. Collaborate with Morningstar’s customer support consultants, product managers, technology and data teams to resolve complex issues in a timely manner. Support product team with development and delivery of product communications, as well as develop and produce reports and analysis.
Apply here: https://www.linkedin.com/jobs/view/2987940758/