Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Mar 29 – Customer Success Jobs
    Talent Team
    Mar 29, 2022 | 3 min read

    Role: Customer Success Director (West – Remote) 
    Location: Remote, San Francisco, CA, US 
    Organization: Included Health
    As a Customer Success Director, you will serve as the primary relationship owner, achieving trusted advisor status with customer contacts. Establish professional and productive relationships with key stakeholders. Develop a deep understanding of customer needs/goals and work to ensure that Grand Rounds and the customer have a shared definition of success. Collaborate with other vendors in the customers’ benefits ecosystem to ensure we optimize the member experience and the customer investment. Proactively and intentionally drive customer health including utilization and ROI across Grand Rounds services to meet customer expectations and contractual commitments. Partner with the consumer marketing team to deliver and execute a robust engagement strategy. Achieve business results to ensure customer renewals and accelerate expansions. 
    Apply here: https://www.linkedin.com/jobs/view/2988991249/


    Role: Customer Success Director, HLS 
    Location: Remote, United States 
    Organization: Astound Commerce
    As a Customer Success Director, you will create and maintain strong client relationships at the stakeholder level in order to build long-term and growing accounts. Ensure Astound is considered a strategic partner versus executional vendor, through providing differentiated value and demonstrably delivering business outcomes. Lead and mentor a team of Engagement Managers while providing oversight to the team and client portfolio. Support Sales Team in the pursuit of new Accounts, contributing to Win Plans and developing Account Plans in the pre-sales stage, in order to help us both win an immediate opportunity, as well as assess long-term potential. Set up new Account relationships appropriately within the pre-sales lifecycle stage. Demonstrate working knowledge of ecommerce platforms and company products/services. Ensures that schedules and budgets are met according to contractual agreement. 
    Apply here: https://www.linkedin.com/jobs/view/2777358198/


    Role: Head of Customer Success 
    Location: London Area, United Kingdom (Hybrid) 
    Organization: Transport Exchange Group
    As a Head of Customer Success, you will lead the Customer Success function by training, engaging, and developing your team. Design and deploy a retention strategy. Build and implement processes to maintain high customer satisfaction and minimize churn. Design innovative ways to engage with customers on a variety of platforms to drive adoption. Identify bottlenecks and inefficiencies in the customer lifecycle, and ensure they are addressed promptly. Communicate customers’ needs to the Product team and help shape the product roadmap. Work closely with Sales, Customer Support, and Onboarding to ensure we consistently deliver a service above and beyond customer expectations. Build strong internal partnerships with cross-functional teams inside and beyond Commercial Accounts and Customer Success. Manage and lead business planning & review processes in coordination with other functions. 
    Apply here: https://www.linkedin.com/jobs/view/2989164743/


    Role: Customer Success Manager 
    Location: Rickmansworth, England, United Kingdom 
    Organization: F24 AG
    As a Customer Success Manager, you will increase the value of the services by cooperating with the customer, sales, and the product team. Support the customers by successfully setting up their FACT24 Crisis and Incident Management Software. Become a FACT24 product expert and use this knowledge to effectively guide customers towards their desired outcomes. Ensure product adoption by onboarding new customers and new teams give them insights through high- and low-touch engagements. Develop best practices for new customer onboarding, implementation to ensure ongoing customer growth. 
    Apply here: https://www.linkedin.com/jobs/view/2987747766/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Archistar.ai
    As a Customer Success Manager, you will be building and managing client relationships across Enterprise & Mid-tier accounts. Drive success of sales and customer satisfaction by providing sustaining value of Archistar to customers. Management of the change management process. Demonstrated experience in driving continuous improvement for innovation, best practice, and process improvement. Share customer learning and the specifics of Archistar Customers to internal stakeholders. Become the internal expert for the Archistar Customers’ needs. Uncover New Opportunities and be accountable for Customer Churn. Maintain long-term customer relationships to drive Renewals. Creation and maintenance of Success Plans for a portfolio of accounts. 
    Apply here: https://www.linkedin.com/jobs/view/2989634745/

    Customer Success Director

    Customer Success Manager

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 27 – Customer Success Jobs
    Talent Team
    May 27, 2022 | 2 min read

    Role: VP, Customer Success – Remote
    Location: Remote, United States 
    Organization: League
    As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners. Work with the partner organization and cross-functionally in League to lead the development and delivery of the solution, ‘Powered by League’, to the market. Manage a team who partner with day-to-day program management stakeholders at the partner organization to assess progress, drive key deliverables, and ensure on-track launches. Support cross-functional collaboration across League business, product & operations teams. 
    Apply here: https://www.linkedin.com/jobs/view/3096486352/


    Role: Customer Success Director 
    Location: New York, United States 
    Organization: impact.com
    As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. 
    Apply here: https://www.linkedin.com/jobs/view/3061891151/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: New Relic, Inc.
    As a Customer Success Manager, you will work with customers to ensure onboarding, user adoption, retention, and overall success. Impart technical leadership & direction on all aspects of New Relic’s products & services. Assist in training customers on using New Relic to troubleshoot real-time performance issues. Track accounts to identify churn risk and work proactively to eliminate that risk. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc. Function as the voice of the customer and provide internal feedback on how New Relic can better serve our customers. Maintain & gain knowledge of the languages & technologies supported by New Relic. 
    Apply here: https://www.linkedin.com/jobs/view/3094162389/


    Role: Customer Success Manager APAC 
    Location: Melbourne, Victoria, Australia 
    Organization: Brandwatch As a Customer Success Director, you will own the overall relationship with assigned customers, which includes: increasing adoption, ensuring retention, growth of your customer base, and delivering satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Development of champions within the allocated portfolio. Developing, preparing, and nurturing customers for advocacy. Work closely with customers to ensure they achieve their key goals whilst maximizing the value from Brandwatch’s products and services. Advocating for customer needs/issues cross-departmentally. Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure a successful renewal and growth. 
    Apply here: https://www.linkedin.com/jobs/view/3059903973/


    Role: Customer Success Specialist 
    Location: Macquarie Park, New South Wales, Australia 
    Organization: Nielsen
    As a Customer Success Specialist, you will be the expert on the usage and application of Digital Audience Measurement and Nielsen Media Impact products and data. Support in the creation of materials to enable the sales process. Support the generation of insights to aid press coverage. Maintaining a healthy customer relationship, in training and support to drive an increased use & adoption of DAM/NMI. Maximize product understanding and usage within customer organizations. Identify opportunities to integrate (DAM/NMI) with customers’ internal systems and workflows Through organic interactions, identify up-sell and cross-sell opportunities for other Nielsen products and collaborate with Account Management and Conversion teams to support revenue growth. 
    Apply here: https://www.linkedin.com/jobs/view/3023909462/

    Customer Success Director

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 26 – Customer Success Jobs
    Talent Team
    May 26, 2022 | 3 min read

    Role: Director, Customer Experience
    Location: Boston, MA, US (On-site) 
    Organization: Nexamp
    As a Director of Customer Experience, you will be leading multiple teams responsible for ongoing interactions with the residential and commercial customers. Driving process optimization in a contact center environment and ensuring that there are robust quality monitoring programs in place to deliver an industry-leading customer experience. Acting as a customer advocate across each step of the value chain, ensuring that the appropriate KPIs, policies, and recognition programs are in place. Establishing and maintaining relationships with Nexamp’s strategic business partners. Integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadership. Addressing ad hoc issues impacting the customer experience with speed and urgency, working with internal teams to drive positive outcomes. 
    Apply here: https://www.linkedin.com/jobs/view/3060453726/


    Role: Customer Success Manager 
    Location: San Francisco, CA, US 
    Organization: Tubular Labs
    As a Customer Success Manager, you will run the end-to-end customer lifecycle from initial kickoff through renewal for Tubular’s enterprise and growth customers, ensuring Tubular is a must-have solution in their video analytics stack. Establish yourself as a trusted advisor and partner for your customers. Understand customer goals, and position different Tubular products as solutions. Drive account health by ensuring you have a strong, multithreaded relationship with clients while driving high product adoption & frequent use of purchased products. Work cohesively with the account team on your book of business to retain & grow revenue, including Insights & Strategy and Account Management. Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services. 
    Apply here: https://www.linkedin.com/jobs/view/3087501366/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Sentieo
    As a Customer Success Manager, you will be developing a strong understanding of the Customer Journey within Sentieo to drive more value for the clients. Managing a book of business, overseeing renewals and closing upsells. Building clear learning plans for a wide array of clients and use cases. Performing the onboarding process while working with the team to continually improve and refine the customer onboarding experience. Identifying common customer challenges to help us build better solutions and processes. Partnering closely with the Product and Sales teams to explain the customers’ needs and shaping the product to meet them. Generating customer references and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3087504044/


    Role: Senior Customer Success Manager 
    Location: Remote, London, England, United Kingdom 
    Organization: Signifyd
    As a Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users. Identify and successfully close renewals and expansion opportunities within your book of business. Develop collateral and conduct periodic business reviews with client executive teams. Ensure swift resolution of account issues by using resources from cross-functional teams. Provide executive oversight and client communication. Work with Marketing to identify and convert successful customers into advocates. Embody Signifyd values and serve as a role model for other team members. 
    Apply here: https://www.linkedin.com/jobs/view/3094815102/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: Infomedia
    As a Customer Success Manager, you will work with the Infomedia account teams to manage SimpleParts portfolio of business with manufacturer partners and their franchise dealerships in the APAC region. Provide evidence-based strategies and general thought leadership to our customers new and existing ecommerce programs. Work closely with other stakeholders at SimplePart to ensure any high-risk concerns are managed through to a successful outcome. Maintain the supply of updated data from the customer to SimplePart, ensuring accuracy of their ecommerce platform. Be the primary conduit between the local Infomedia teams and the SimplePart team in the US for all product related requests. Support the APAC customer service team with SimplePart support issues. Support the APAC sales team with new opportunities where required. 
    Apply here: https://www.linkedin.com/jobs/view/3087541880/

    Customer Success Manager

    Director of Customer Experience

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 25 – Customer Success Jobs
    Talent Team
    May 25, 2022 | 2 min read

    Role: Director of Client Success
    Location: Lakeland, FL, US (On-site) 
    Organization: 
    Saddle Creek Logistics Services
    As a Director of Client Success, you will be gaining an understanding of the value drivers for key clients. Measuring and communicating the value provided to clients via business reviews. Managing action plans designed to enhance client relationship. Leading the internal strategic client management review process. Identifying and pursuing new business opportunities with key clients. Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. 
    Apply here: https://www.linkedin.com/jobs/view/3093295272/


    Role: Director, Customer Success 
    Location: Remote, Los Angeles, CA, US 
    Organization: 
    Pacvue
    As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ability to provide consulting services and Quarterly/Annual performance audits. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Identify areas where process improvements can be made and execute an action plan to improve current processes. Create product reports and recreate errors for documentation and communication with developers. 
    Apply here: https://www.linkedin.com/jobs/view/3091863153/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    GTT 
    As a Customer Success Manager, you will be responsible for retaining a list of named accounts and developing a proactive retention plan for circuits coming out of term, managing re-term activity with the account team or with the client. Customer satisfaction and is the voice of the customer within GTT. Act as a liaison for escalation facilitating communication between the customer and the NOC or Service Delivery for unresolved issues. Perform EtherVision portal demos, onboarding & training. Become extremely proficient regarding all GTT systems and processes that impact servicing the customer. Ownership of the client inventory and ongoing maintenance. Responds to account queries related to service upgrades, changes, and ceases. 
    Apply here: https://www.linkedin.com/jobs/view/3093208143/


    Role: Customer Success Manager, Europe 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    OpenSpace
    As a Customer Success Manager, you will create engaged, happy customers who renew, grow their investment and advocate on their behalf. Take ownership of customer issues and follow problems through to resolution. Know the product inside and out so you can onboard new customers and provide training with an eye on time-to-value. Understand customer use cases so you can help educate them on the capabilities of the product and how they can best utilize it for their business needs. Document customer success actions and discussions. Meet and develop relationships with the customers both in-person and online. 
    Apply here: https://www.linkedin.com/jobs/view/3093403390/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    upstream
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organizations to uncover additional product applications & opportunities for partnership. Spearhead internal cross-functional improvement projects. Represent the voice of the customer and influence product development roadmap. Partner with Sales and Professional Services teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/3084388076/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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