Apr 04 – Customer Success Jobs
Role: Customer Success Manager
Location: Remote, United States
Organization: Evisort
As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support. Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Communicate with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Identify customer use-cases and product value through functionality. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Collaborate with the development team to set up or configure the software platform per customers’ requirements.
Apply here: https://www.linkedin.com/jobs/view/2964631343/
Role: Customer Success Manager
Location: Hillsborough, Northern Ireland, United Kingdom
Organization: MCS Group | Your Specialist Recruitment Consultancy
As a Customer Success Manager, you will be managing multiple customer accounts, developing strong working relationships, and enabling business to become a trusted advisor. Providing business acumen and problem-solving for customers to exceed expectations. Improving overall customer service by being an internal customer advocate and improve the coordination of departments to ensure renewals. Partnering with customers to develop and execute the platform growth plan, aligned to customers’ key business initiatives, and identify new sales opportunities. Recruiting, mentoring, and motivating junior team members. Working with key members of the sales team, presenting key products and services to potential clients, identifying specific requirements, answering related questions, and making recommendations to promote products aligned with customers’ needs.
Apply here: https://www.linkedin.com/jobs/view/3006530052/
Role: Customer Success Manager
Location: London, England, United Kingdom Hybrid
Organization: Storm5
As a Customer Success Manager, you will be working with execs from global brands such as Nike, Unilever, Marriott, etc., across several geographies to help them apply personalization strategies so that the global brands are able to engage with their audience in an ever-changing digital ecosystem better and are able to meet their marketing KPIs. Understand the account structure and its partner eco-system to formulate a way of working & onboarding plan and execute the same. Conducting regular strategy reviews and cross-selling/up-selling relevant company features that will contribute to the brand’s growth. Flagging key highlights & challenges such as client escalations, DCO WOW adoption, product adoption, feature requests, etc., to the management team so that timely action can be taken.
Apply here: https://www.linkedin.com/jobs/view/2937000835/
Role: Sr. Customer Success Manager – Prisma Cloud
Location: Melbourne, Victoria, Australia (On-site)
Organization: Palo Alto Networks
As a Sr. Customer Success Manager, you will lead clients’ onboarding experience, adoption, and expansion across a range of relationships. Develop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption. Be a customer advocate in influencing product roadmap and improvements. Identify and escalate risks to the customer and support team to achieve client success. Gain a deep understanding of typical business challenges faced by the customers to appropriately map features in their security environments. Identify risks to renewals with the clients on an ongoing basis and collaborate with internal teams to remediate client concerns. Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.
Apply here: https://www.linkedin.com/jobs/view/3003420811/
Role: Customer Success Manager
Location: Remote, Bengaluru, Karnataka, India
Organization: TopHire.co
As a Customer Success Manager, you will onboard clients and ensure they understand how best to use the TopHire platform. Understand client hiring requirements and suggest suitable candidates from the talent pool. Source candidates through a combination of channels such as TopHire’s internal candidate database, headhunting, referrals, social media, etc. Manage the candidate status and communication in the applicant tracking system. Develop sustainable relationships by being the main point of contact between key clients and internal teams. Negotiate offers between candidates and clients to minimize dropouts. Manage a team of Associate Account Managers to achieve team and company-wide targets. Work with the Co-Founders directly to define an optimal hiring process for each client.
Apply here: https://www.linkedin.com/jobs/view/3004309032/