Apr 26 – Customer Success Jobs
Role: Director Customer Success – Lending
Location: Charlotte, NC, US (On-site)
Organization: Ally
As a Director of Customer Success, you will establish robust feedback loops and communication channels (e.g., Slack, email, newsletters) with product and customers/customer-facing teams. Develop and own ongoing refinements to playbooks, knowledge base, and operational best practices. Build centralized sources of truths for key cross-functional metrics (e.g., feature requests, support tickets). Lead end-to-end design and execution of cross-functional initiatives (e.g., streamline communications, define product enablement framework). Drive step-change improvements in the product development process (e.g., beta programs) to increase product launch quality and timeliness of delivery. Champion, role model, and embed Ally’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we continue to grow.
Apply here: https://www.linkedin.com/jobs/view/3044554428/
Role: Director of Customer Success
Location: Remote, United States
Organization: Apollo GraphQL
As a Director of Customer Success, you will lead and scale a world-class Customer Success organization. Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores. Define and drive the ideal customer experience in close partnership with senior leadership across Product, Engineering, Marketing, and Sales. Partner with Product on aiding the development and growth of existing and new products for the customers. Measure operational metrics and tracking/reporting for the exec team, company, and board.
Apply here: https://www.linkedin.com/jobs/view/2996028895/
Role: Head of Customer Success
Location: London, England, United Kingdom (Hybrid)
Organization: Digital Theatre
As a Head of Customer Success, you will manage and develop an existing team of Customer Success, Retention, and Customer Service representatives to become one cohesive unit. Support the team to execute to an industry-leading standard. Create and implement effective strategies to ensure we onboard and retain as many clients as possible; iterating and pivoting as necessary. Implement, review and take decisions based on meaningful customer metrics. Work closely with the sales team, always ensuring data is up to date on the CRM. Help teachers get the very best out of Digital Theatre+ and become product expert.
Apply here: https://www.linkedin.com/jobs/view/3043251963/
Role: Customer Success Manager (Remote)
Location: Remote, Bristol, England, United Kingdom
Organization: Locale
As a Customer Success Manager, you will conduct onboarding, training, and review calls with customers through multiple stages of the customer journey. Record both in writing and in video format, tutorials, and documentation of Locale’s platform to help clients and prospects educate themselves autonomously, and contribute to the base of educational material. Be the customer’s strategic partner throughout the whole customer journey, driving product adoption and identifying risks or opportunities. Work with existing customers to increase the value they receive from the service and identify and create an action plan for those customers who are rapidly growing and who may need extra love. Interface closely with the sales, product, and marketing teams to share customer feedback, resolve escalations, and align on messaging to deliver outstanding customer experiences.
Apply here: https://www.linkedin.com/jobs/view/3046985303/
Role: Customer Success Manager 61028
Location: Osterley, New South Wales, Australia (On-site)
Organization: Sky As a Customer Success Manager, you will capture Business Goals, strategies, operating models, issues, and concerns relating to GWS services, socializing them to the leadership and engineering teams to influence development roadmaps. Gather, analyze, and summarise feedback from business areas about GWS services using the findings to identify process and solution improvements. Represent GWS and socialize the services, capabilities, and emerging technologies to the Business. Ensure services are introduced into production per the agreed Project/Product Management Framework. Drive Business Transformation, User Adoption, and Communications relating to Technology service introductions and enhancements.
Apply here: https://www.linkedin.com/jobs/view/3039315950/