May 06 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
Organization: Chevin Fleet Solutions
As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support. Help foster a company-wide, customer-centric CSM-focused culture. Define engagement plans for CSMs to deeply understand the customers’ objectives and become a trusted strategic advisor. Determine how to define, drive, and demonstrate the value of FleetWave and new opportunities during strategic business reviews (SBRs). Maintain the CSM Playbook which covers all necessary tactical and strategic team initiatives, e.g., account hand-off and kick-off, success plans, engagement levels, strategic business reviews, etc. Drive and manage the weekly red account escalation process for clients through to resolution. Partner with marketing to distribute and act on NPS (Net Promoter Score) survey data and responses.
Apply here: https://www.linkedin.com/jobs/view/3061414953/
Role: Customer Success Manager
Location: Remote, United States
Organization: Evisort
As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support. Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Communicate with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Identify customer use-cases and product value through functionality. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Collaborate with the development team to set up or configure the software platform per customers’ requirements.
Apply here: https://www.linkedin.com/jobs/view/3057252718/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: Deep Instinct
As a Customer Success Manager, you will act as a post-sales point of contact to key customer stakeholders to build relationships and customer success. Guide and coach customers with proactive customer success processes. Develop a clear and concise understanding of the customer needs, strategies, operational maturity, and business goals as well as those of the industry in which they function. Meet pre-defined metrics around churn reduction and revenue growth through engagement and driving deep product adoption. Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards and program status. Establish and maintain engagement cadence with customer key stakeholders to track adoption progress towards desired business outcomes.
Apply here: https://www.linkedin.com/jobs/view/3063524537/
Role: Customer Success Lead
Location: London, England, United Kingdom
Organization: Stripe
As a Customer Success Lead, you will recruit, train and lead a team of customer success managers. Develop both the long-term vision and strategy for the team, and drive progress toward key metrics. Be accountable for increasing revenue, managing day-to-day operations, and scaling the team. Coach, mentor, and guide the team in developing consultative and solution-based account management and sales skills. Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs. Inspire, motivate and enable individual development to promote career growth of direct reports.
Apply here: https://www.linkedin.com/jobs/view/2975679924/
Role: Customer Success Manager, ANZ
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Mambu
As a Customer Success Manager, you will be accountable for the Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction, making sure the customers get the most out of the product and meet their business needs. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency. Develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers. Work with product management to surface customer requests and help translate customer feedback into product requirements.
Apply here: https://www.linkedin.com/jobs/view/3050778417/