May 27 – Customer Success Jobs
Role: VP, Customer Success – Remote
Location: Remote, United States
Organization: League
As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners. Work with the partner organization and cross-functionally in League to lead the development and delivery of the solution, ‘Powered by League’, to the market. Manage a team who partner with day-to-day program management stakeholders at the partner organization to assess progress, drive key deliverables, and ensure on-track launches. Support cross-functional collaboration across League business, product & operations teams.
Apply here: https://www.linkedin.com/jobs/view/3096486352/
Role: Customer Success Director
Location: New York, United States
Organization: impact.com
As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Apply here: https://www.linkedin.com/jobs/view/3061891151/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: New Relic, Inc.
As a Customer Success Manager, you will work with customers to ensure onboarding, user adoption, retention, and overall success. Impart technical leadership & direction on all aspects of New Relic’s products & services. Assist in training customers on using New Relic to troubleshoot real-time performance issues. Track accounts to identify churn risk and work proactively to eliminate that risk. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc. Function as the voice of the customer and provide internal feedback on how New Relic can better serve our customers. Maintain & gain knowledge of the languages & technologies supported by New Relic.
Apply here: https://www.linkedin.com/jobs/view/3094162389/
Role: Customer Success Manager APAC
Location: Melbourne, Victoria, Australia
Organization: Brandwatch As a Customer Success Director, you will own the overall relationship with assigned customers, which includes: increasing adoption, ensuring retention, growth of your customer base, and delivering satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Development of champions within the allocated portfolio. Developing, preparing, and nurturing customers for advocacy. Work closely with customers to ensure they achieve their key goals whilst maximizing the value from Brandwatch’s products and services. Advocating for customer needs/issues cross-departmentally. Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure a successful renewal and growth.
Apply here: https://www.linkedin.com/jobs/view/3059903973/
Role: Customer Success Specialist
Location: Macquarie Park, New South Wales, Australia
Organization: Nielsen
As a Customer Success Specialist, you will be the expert on the usage and application of Digital Audience Measurement and Nielsen Media Impact products and data. Support in the creation of materials to enable the sales process. Support the generation of insights to aid press coverage. Maintaining a healthy customer relationship, in training and support to drive an increased use & adoption of DAM/NMI. Maximize product understanding and usage within customer organizations. Identify opportunities to integrate (DAM/NMI) with customers’ internal systems and workflows Through organic interactions, identify up-sell and cross-sell opportunities for other Nielsen products and collaborate with Account Management and Conversion teams to support revenue growth.
Apply here: https://www.linkedin.com/jobs/view/3023909462/