Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 11 – Customer Success Jobs
    Talent Team
    May 11, 2022 | 2 min read

    Role: Sr. Director of Customer Success
    Location: Remote, Richmond, VA, US 
    Organization: 
    Partnerize
    As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction. Be the named contact for specific strategic accounts and own senior customer stakeholder relationships. Act as the first line of escalation for your team’s account portfolio with ultimate responsibility for the customer health and their revenue. Oversee your team’s operations and productivity; track and report critical customer success KPIs. Monitor your team capacity, hire, train, and develop team members. Identify and implement operational improvements across your team, levering customer and team performance data. Act as the voice of the customer and work with internal teams to balance, meet and exceed customer expectations and perceptions. 
    Apply here: https://www.linkedin.com/jobs/view/3070683154/


    Role: Customer Success Manager – Mid Market 
    Location: San Francisco Bay Area, US 
    Organization: 
    Front
    As a Customer Success Manager, you will develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Drive Front product adoption to achieve the best-in-class retention goals. Evaluate opportunities to increase customer satisfaction, expansion, and retention. Work cross-functionally with Product, Sales, Account Management, Support, and Marketing to ensure customers have the full power of Front behind them. Ensure successful delivery of technical and business value propositions according to customer needs. Provide creative problem solving for complex workflows and use cases. Ensure long term client satisfaction and referenceability. Be the voice of the customer to the product and go-to-market team. 
    Apply here: https://www.linkedin.com/jobs/view/3070251593/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    S&P Global
    As a Customer Success Manager, you will enthusiastically drive adoption, usage, and ROI for the customers through regularly scheduled meetings and communications. Predictively identify and reduce any risks to product adoption, usage, and/or renewal, working with Senior Leadership where needed. Proactively convene commercial renewals and upsell discussions with customers. Voraciously familiarize yourself with the mission, culture, product, and methodology, to the point that you can effectively train customers and accurately answer most questions from customers. Lead efforts to refine internal and client-facing processes and documentation (searchable knowledge base, user guides). 
    Apply here: https://www.linkedin.com/jobs/view/3027654082/


    Role: Customer Success Lead 
    Location: London, England, United Kingdom 
    Organization: 
    Echobox
    As a Customer Success Lead, you will shape our Customer Success team by managing junior Customer Success Managers. Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption rates. Monitor customers’ KPIs to drive the usage of our products. Help communicate customers’ needs to the Product team and help shape our product roadmap. Contribute to overall success of customers, including onboarding, configuration, product adoption, retention and growth. Drive our Customer Success strategy by improving processes and defining some of your own. 
    Apply here: https://www.linkedin.com/jobs/view/3070550620/


    Role: Customer Success Manager- Australia 
    Location: Remote, Sydney, New South Wales, Australia 
    Organization: 
    Transmit Security
    As a Customer Success Manager, you will create a Governance and Executive relationship with customers’ key stakeholders. Understand the customers’ business needs, use cases, and priorities. Define and maintain customer success criteria and planning in terms of deployment, adoption, operations, and business outcomes. Build knowledge of the customer’s environment, become the customer’s champion at Transmit Security. Review customer’s evolving needs with the Product Management team. Present product roadmap and confirm alignment with the customer’s agenda. Ensure smooth onboarding and help maximize product value. Act as a “trusted” adviser to the customer to strengthen customer relationships. Be accountable for the solution provided to the customer to ensure great service, customer satisfaction, and success. 
    Apply here: https://www.linkedin.com/jobs/view/3032921944/

    Customer Success Lead

    Customer Success Manager

    Sr. Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • May 20 – Customer Success Jobs
    Talent Team
    May 20, 2022 | 3 min read

    Role: VP of Customer Experience
    Location: Remote, New York, NY, US 
    Organization: 
    Healthie
    As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors. Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Build processes and playbooks that enable team members to collaborate and execute effectively. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3084452191/


    Role: VP of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    Hearth
    As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. Be an effective mentor and people manager who enjoys coaching and developing your team. 
    Apply here: https://www.linkedin.com/jobs/view/3084438863/


    Role: Customer Success Director – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Checkmarx
    As a Customer Success Director, you will leverage your ability to inspire a team to increase the adoption of Checkmarx products by helping our customers to deliver successful outcomes, therefore building customer dedication to Cx. Guide the use and improvement of key systems and deliverables, including Success Plans, Health Scorecards, and Business Review Presentations. Work with your teams to improve and develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Drive the growth of products and services revenue across the region by leading, enabling, and inspiring a high performing CS team. Hire and retain a diverse team of top talent while managing performance to ensure coverage, career advancement, and effective succession planning. 
    Apply here: https://www.linkedin.com/jobs/view/3077067420/


    Role: Customer Success Manager 
    Location: Belfast, Northern Ireland, United Kingdom (Hybrid) 
    Organization: 
    Imperva
    As a Customer Success Director, you will quarterback onboarding projects for Imperva products and services. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Guide the customer on product capabilities, usage, and best practices. Work with internal stakeholders including Support, Engineering, Product Management, and Sales to advocate customer needs, drive product usage and identify growth opportunities. Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain an in-depth understanding of company technology, products, and services. 
    Apply here: https://www.linkedin.com/jobs/view/3083707687/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Organization: 
    Nuix As a Customer Success Director, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/

    Customer Success Director

    Customer Success Manager

    VP of Customer Experience

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • May 19 – Customer Success Jobs
    Talent Team
    May 19, 2022 | 3 min read

    Role: Director, Client Success
    Location: Remote, United States 
    Organization: 
    MediaMath
    As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. 
    Apply here: https://www.linkedin.com/jobs/view/3036834443/


    Role: Director of Customer Success 
    Location: San Francisco, CA, US (Hybrid) 
    Organization: 
    Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Data Focus – analyzing and continuously improving how we work. Understanding the data is key to growing the business and implementing scalable solutions. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/3084507603/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will build a deep relationship with all the assigned customers. Assist clients to expand their usage and adoption of Sitecore Digital Experience Platform. Coordinate with customer support to ensure timely closure of quality issues. Understand & address customer requests, escalating important issues when needed. Keep regular meetings with key stakeholders & running Business Reviews. Provide status updates for all outstanding issues, manage customer expectations, keeping clients satisfied and expectations realistic. Working closely with the Customer’s partner & with other team members (Technical and marketing consulting/ Sales Executives /Product engineering /Customer support) to be sure mutual objectives are met in support of client satisfaction. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling). 
    Apply here: https://www.linkedin.com/jobs/view/3083360191/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    HelloFresh
    As a Customer Success Manager, you will build and lead a customer success program focused on customer experience and retention across multiple brands within the HelloFresh Group. Proactively identify new growth opportunities based on multiple data inputs to increase customer value, and work with cross-functional teams to drive and implement high-impact projects. Be a thought leader, represent the voice of the customer within the business and the go-to consultant for all topics relating to customer success. Develop and build strong relationships with key stakeholders to ensure the customer is considered in all business decisions. Conduct deep dives, fuelling the business with data to enable growth through better understanding of the customer journey across the multi brand portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/3082801266/


    Role: Senior Client Success Manager 
    Location: Remote, Canberra, Australian Capital Territory, Australia 
    Organization: 
    Pegasystems
    As a Customer Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits. 
    Apply here: https://www.linkedin.com/jobs/view/3040892868/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • May 18 – Customer Success Jobs
    Talent Team
    May 18, 2022 | 2 min read

    Role: Senior Director, Customer Success
    Location: Remote, United States 
    Organization: 
    Coursera
    As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive the customer success strategy and methodology for the region including renewal forecasting, success planning, business reviews, adoption playbooks and more. Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Collect product feedback and influence the product roadmap and go-to-market strategy. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. 
    Apply here: https://www.linkedin.com/jobs/view/3079942815/


    Role: Director, Client Success 
    Location: New York, NY, US 
    Organization: 
    PX
    As a Director of Client Success, you will work with team of Client Success Managers to focus on the business development aspect on strategic accounts, including increasing budgets and cross-selling new product offerings. Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients. Drive quarterly review meetings with key accounts together with various different team members. Build and maintain client relationships at all levels through frequent meetings, trade shows, and continuous communication. Participate in weekly meetings to review targets and progress against set goals. Effectively manage and optimize closed deals to ensure delivery of campaign goals, lead quality and create continuity. 
    Apply here: https://www.linkedin.com/jobs/view/3080181517/


    Role: Director Customer Success CEMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Seismic
    As a Director of Customer Success, you will be leading, coaching, and growing/scaling a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs. Managing a small number of key accounts, guiding them to success, renewal, and growth. Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Contributing to the EMEA CS Leadership team, helping us maintain a cohesive team who delivers the best-in-class results. 
    Apply here: https://www.linkedin.com/jobs/view/3080182594/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    GfK
    As a Customer Success Manager, you will drive client engagement across the broad range of GfK solutions increasing customer satisfaction & retention. Develop and maintain senior level relationships within your client base. Identify and engage with additional client contacts to support business growth. Work cross functionally within GfK to ensure client needs are met and any issues are overcome. Develop & maintain Key Account Plans supported by regular onsite customer reviews. Lead the process of successful contract renewals, enlisting the sales and insight teams when required. Identify opportunities for additional revenue growth via the wider GFK suite of products. Support and deliver Company strategy. Ensure the CRM and all GfK systems are constantly updated and maintained. 
    Apply here: https://www.linkedin.com/jobs/view/3074651908/


    Role: Customer Success Manager 
    Location: Delhi, Delhi, India 
    Organization: 
    Druva 
    As a Customer Success Manager, you will advocate for and represent the voice of the customer internally. Work with your account teams to plan and execute long-term account plans to facilitate retention and growth via product and new business unit expansion. Manage the proactive customer life cycle leading to a high rate of renewal and growth. Develop and maintain long-term relationships with stakeholders in your account portfolio. Identify and mitigate risk in customer accounts. Work cross-functionally with Professional Services, Product, Support, Marketing, and other teams to resolve customer business issues and work towards their stated goals. Manage customer feedback and product needs by providing feature requests to internal partner teams. 
    Apply here: https://www.linkedin.com/jobs/view/2922939194/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

Load More
  • Get new job postings
    delivered to your inbox

    CS Jobs Posting

    • Recent Posts

    • Learn more about SmartKarrot

      We are happy to connect for a discussion
      or demo at your convenience

      • Tags

      • Resources & Insights

        NEW MICRO-PODCAST!

        Customer Success Intelligence Podcast

        In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

        Articles & Blog

        Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

        Customer Success Surveys

        We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

        Get new job postings
        delivered to your inbox

        Sign-up to get the latest customer success
        opportunities delivered daily!

          Take SmartKarrot for a spin

          See how SmartKarrot can help you deliver
          winning customer outcomes at scale.

            GROW WITH THE MOST INTELLIGENT CUSTOMER SUCCESS PLATFORM

            Predictive. Prescriptive. Automated.