May 11 – Customer Success Jobs
Role: Sr. Director of Customer Success
Location: Remote, Richmond, VA, US
Organization: Partnerize
As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction. Be the named contact for specific strategic accounts and own senior customer stakeholder relationships. Act as the first line of escalation for your team’s account portfolio with ultimate responsibility for the customer health and their revenue. Oversee your team’s operations and productivity; track and report critical customer success KPIs. Monitor your team capacity, hire, train, and develop team members. Identify and implement operational improvements across your team, levering customer and team performance data. Act as the voice of the customer and work with internal teams to balance, meet and exceed customer expectations and perceptions.
Apply here: https://www.linkedin.com/jobs/view/3070683154/
Role: Customer Success Manager – Mid Market
Location: San Francisco Bay Area, US
Organization: Front
As a Customer Success Manager, you will develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Drive Front product adoption to achieve the best-in-class retention goals. Evaluate opportunities to increase customer satisfaction, expansion, and retention. Work cross-functionally with Product, Sales, Account Management, Support, and Marketing to ensure customers have the full power of Front behind them. Ensure successful delivery of technical and business value propositions according to customer needs. Provide creative problem solving for complex workflows and use cases. Ensure long term client satisfaction and referenceability. Be the voice of the customer to the product and go-to-market team.
Apply here: https://www.linkedin.com/jobs/view/3070251593/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: S&P Global
As a Customer Success Manager, you will enthusiastically drive adoption, usage, and ROI for the customers through regularly scheduled meetings and communications. Predictively identify and reduce any risks to product adoption, usage, and/or renewal, working with Senior Leadership where needed. Proactively convene commercial renewals and upsell discussions with customers. Voraciously familiarize yourself with the mission, culture, product, and methodology, to the point that you can effectively train customers and accurately answer most questions from customers. Lead efforts to refine internal and client-facing processes and documentation (searchable knowledge base, user guides).
Apply here: https://www.linkedin.com/jobs/view/3027654082/
Role: Customer Success Lead
Location: London, England, United Kingdom
Organization: Echobox
As a Customer Success Lead, you will shape our Customer Success team by managing junior Customer Success Managers. Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption rates. Monitor customers’ KPIs to drive the usage of our products. Help communicate customers’ needs to the Product team and help shape our product roadmap. Contribute to overall success of customers, including onboarding, configuration, product adoption, retention and growth. Drive our Customer Success strategy by improving processes and defining some of your own.
Apply here: https://www.linkedin.com/jobs/view/3070550620/
Role: Customer Success Manager- Australia
Location: Remote, Sydney, New South Wales, Australia
Organization: Transmit Security
As a Customer Success Manager, you will create a Governance and Executive relationship with customers’ key stakeholders. Understand the customers’ business needs, use cases, and priorities. Define and maintain customer success criteria and planning in terms of deployment, adoption, operations, and business outcomes. Build knowledge of the customer’s environment, become the customer’s champion at Transmit Security. Review customer’s evolving needs with the Product Management team. Present product roadmap and confirm alignment with the customer’s agenda. Ensure smooth onboarding and help maximize product value. Act as a “trusted” adviser to the customer to strengthen customer relationships. Be accountable for the solution provided to the customer to ensure great service, customer satisfaction, and success.
Apply here: https://www.linkedin.com/jobs/view/3032921944/