Global Customer Success Jobs

Role: Director of Customer Success
Location: Remote, San Francisco, CA, US 
Organization: Betterview
As a Director of Customer Success, you will lead the Customer Success team to collaborate with prospective and current customers to understand strategic goals and objectives, resulting in increased renewal rates, identified expansion opportunities, and decreased churn. Lead, grow, and energize the Customer Success team. Motivate Customer Success Managers to drive engagement and exceed performance goals for each quarter. Define operational metrics for the Customer Success organization. Partner closely with Sales to maximize the flow of qualified expansion opportunities. Partner closely with Implementation and Support to accelerate a customer’s ability to achieve its business outcomes. Mentor CSMs on identifying and qualifying for expansion opportunities. 
Apply here: https://www.linkedin.com/jobs/view/3067372602/


Role: Director of Customer Success 
Location: New York, NY, US 
Organization: CyberRisk Alliance
As a Director of Customer Success, you will mentor, train and inspire a team of high-performing Customer Success Managers. Ensure that all deliverables and program components are completed on time. Primary contributor to the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Serve as a customer advocate internally while effectively collaborating across the organization with sales, production, content, marketing, and audience teams. Scale the CS team to the needs of the business including, but not limited to, building capabilities around program strategy, solution-based selling, upsell, relationship building, identifying necessary roles & responsibilities needed to improve the customer experience (analytics, etc.). Launch and product owner of Customer Resource Center. Solve customer issues, handle customer escalations, find solutions, remove roadblocks. 
Apply here: https://www.linkedin.com/jobs/view/3073278005/


Role: Customer Success Manager 
Location: Cambridge, England, United Kingdom (Hybrid) 
Organization: Cashflows
As a Customer Success Manager, you will be providing the Best-in-class Customer experience in all elements from onboarding onwards. Help shape the Customer Success team with forward-thinking process changes & suggestions. Handhold the clients from the application stage through to post live. Project manage the onboarding ensuring a smooth experience, this will involve dealing with a wide variety of different topics or unique customer needs, such as training, product or Know your customer (KYC). Communicating to all key stakeholders. Represent the customer to ensure we always achieve the best in class. Provide & analyze key data, such as application speed, and accuracy to share with Partners or business sponsors. 
Apply here: https://www.linkedin.com/jobs/view/3103815576/


Role: Customer Success Manager 
Location: London, England, United Kingdom (On-site) 
Organization: ProQuo AI
As a Customer Success Manager, you will be understanding the customers’ brand and marketing goals, activities, and timelines and what they want to achieve from ProQuo AI. Delivering onboarding and training to new customers and supporting their continuing immersion in ProQuo AI, ensuring that we are firmly embedded in their organisation. Ensuring that the Customers use the platform to its maximum potential to help them achieve their specific goals. Selling new products and features to customers to deliver extra value to their brand. Monitoring signals of churn and taking appropriate preventative actions. Funnelling customer feedback to the resolution team so that we can put processes and tools in place to improve the overall service delivery.  
Apply here: https://www.linkedin.com/jobs/view/3058162613/


Role: Customer Success Manager 
Location: Greater Sydney Area, Australia 
Organization: Tyro Payments
As a Customer Success Manager, you will strategically drive business growth and develop new customer accounts whilst continually improving existing relationships. Develop sales strategies to identify, influence, and up-sell to drive growth and increase brand awareness in order to ensure business retention. Provide training to merchants to ensure complete uptake of Tyro products and educate them on Tyro’s offerings. Manage all fees and rates enquiries. Work with other internal stakeholders to ensure that day-to-day customer needs are met in an efficient and timely manner. 
Apply here: https://www.linkedin.com/jobs/view/2953525031/

Role: Director of Customer Success
Location: Remote, United States 
Organization: Apollo GraphQL
As a Director of Customer Success, you will lead and scale a world-class Customer Success organization. Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores. Define and drive the ideal customer experience in close partnership with senior leadership across Product, Engineering, Marketing, and Sales. Partner with Product on aiding the development and growth of existing and new products for the customers. Measure operational metrics and tracking/reporting for the exec team, company, and board. 
Apply here: https://www.linkedin.com/jobs/view/3150722681/


Role: Customer Success Manager ATL 
Location: Atlanta, GA, US 
Organization: Lead Forensics
As a Customer Success Manager, you will be building and maintaining client relationships. Providing support and assistance throughout the contract lifetime. Identifying further use cases to increase value and liaise regularly to develop strategies. Contributing to revenue growth by upselling/uplifting client contracts. Hosting online meetings with various stakeholders to review the progress of their desired outcomes. Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required. Negotiating contract renewals and expansion proposals. Working towards weekly KPI’s and monthly targets; both individually and as a team. 
Apply here: https://www.linkedin.com/jobs/view/3149751916/


Role: Director of Customer Success 
Location: Remote, London, England, United Kingdom 
Organization: Nansen
As a Director of Customer Success, you will coach and lead a team of Customer Success Managers. Develop the long-term vision and strategy for the team to exceed net revenue retention, logo retention, and activation goals for the team. Build internal systems and processes needed for the CSM team to succeed and work well with other teams. Ensure effective pre-sales to post-sales transition and onboarding of new customers. Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed. You’ll shape Nansen’s trajectory – as an early member of the team, you will also have the opportunity to help build the sales engine and define the sales strategy that fuels the growth of the company! 
Apply here: https://www.linkedin.com/jobs/view/3150716147/


Role: Customer Success Manager 
Location: London, England, United Kingdom 
Organization: ChannelAdvisor
As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Developing a trusted advisor relationship with clients and internal stakeholders. Delivering product training sessions, providing insightful technical answers, and recommending creative ways to get the most out of Brand Analytics. Creating custom reporting from client data to help them analyze business trends and make strategic e-commerce decisions. Defining and monitoring product usage to optimize time to value. Working cross-functionally to develop to resolve customer business issues and work towards mutual goals. Being the voice of the customer to the product and marketing team. 
Apply here: https://www.linkedin.com/jobs/view/3151349094/


Role: Customer Success Manager 
Location: Sydney, New South Wales, Australia (Hybrid) 
Organization: OpenSolar
As a Customer Success Manager, you will directly sell, train and support medium to large-scale solar companies on OpenSolar. Manage a sales funnel of prospects to ensure high conversion rates and growth in user activity. Oversee and manage a team of existing Pro Experience staff to ensure high levels of sales & support are maintained. Report on key metrics to make sure growth targets are being met on a monthly basis. Work with a global experience team to collaborate on best practices and create a virtual team community. Develop strategies to scale growth and support the monetization of the company. Work closely with the product team to communicate the most pressing software needs of the solar community. 
Apply here: https://www.linkedin.com/jobs/view/3142813509/