Jun 01 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, San Francisco, CA, US
Organization: Betterview
As a Director of Customer Success, you will lead the Customer Success team to collaborate with prospective and current customers to understand strategic goals and objectives, resulting in increased renewal rates, identified expansion opportunities, and decreased churn. Lead, grow, and energize the Customer Success team. Motivate Customer Success Managers to drive engagement and exceed performance goals for each quarter. Define operational metrics for the Customer Success organization. Partner closely with Sales to maximize the flow of qualified expansion opportunities. Partner closely with Implementation and Support to accelerate a customer’s ability to achieve its business outcomes. Mentor CSMs on identifying and qualifying for expansion opportunities.
Apply here: https://www.linkedin.com/jobs/view/3067372602/
Role: Director of Customer Success
Location: New York, NY, US
Organization: CyberRisk Alliance
As a Director of Customer Success, you will mentor, train and inspire a team of high-performing Customer Success Managers. Ensure that all deliverables and program components are completed on time. Primary contributor to the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Serve as a customer advocate internally while effectively collaborating across the organization with sales, production, content, marketing, and audience teams. Scale the CS team to the needs of the business including, but not limited to, building capabilities around program strategy, solution-based selling, upsell, relationship building, identifying necessary roles & responsibilities needed to improve the customer experience (analytics, etc.). Launch and product owner of Customer Resource Center. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.
Apply here: https://www.linkedin.com/jobs/view/3073278005/
Role: Customer Success Manager
Location: Cambridge, England, United Kingdom (Hybrid)
Organization: Cashflows
As a Customer Success Manager, you will be providing the Best-in-class Customer experience in all elements from onboarding onwards. Help shape the Customer Success team with forward-thinking process changes & suggestions. Handhold the clients from the application stage through to post live. Project manage the onboarding ensuring a smooth experience, this will involve dealing with a wide variety of different topics or unique customer needs, such as training, product or Know your customer (KYC). Communicating to all key stakeholders. Represent the customer to ensure we always achieve the best in class. Provide & analyze key data, such as application speed, and accuracy to share with Partners or business sponsors.
Apply here: https://www.linkedin.com/jobs/view/3103815576/
Role: Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: ProQuo AI
As a Customer Success Manager, you will be understanding the customers’ brand and marketing goals, activities, and timelines and what they want to achieve from ProQuo AI. Delivering onboarding and training to new customers and supporting their continuing immersion in ProQuo AI, ensuring that we are firmly embedded in their organisation. Ensuring that the Customers use the platform to its maximum potential to help them achieve their specific goals. Selling new products and features to customers to deliver extra value to their brand. Monitoring signals of churn and taking appropriate preventative actions. Funnelling customer feedback to the resolution team so that we can put processes and tools in place to improve the overall service delivery.
Apply here: https://www.linkedin.com/jobs/view/3058162613/
Role: Customer Success Manager
Location: Greater Sydney Area, Australia
Organization: Tyro Payments
As a Customer Success Manager, you will strategically drive business growth and develop new customer accounts whilst continually improving existing relationships. Develop sales strategies to identify, influence, and up-sell to drive growth and increase brand awareness in order to ensure business retention. Provide training to merchants to ensure complete uptake of Tyro products and educate them on Tyro’s offerings. Manage all fees and rates enquiries. Work with other internal stakeholders to ensure that day-to-day customer needs are met in an efficient and timely manner.
Apply here: https://www.linkedin.com/jobs/view/2953525031/