Jun 02 – Customer Success Jobs
Role: Director, Customer Success
Location: San Francisco, CA, US
Organization: Convex
As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Own on-boarding, account management, renewals, and health KPIs for the Commercial (smaller) and Enterprise (mid to large) customer segments. You may not own a book of the business personally, but you will directly engage with customers: relationship development, key presentation meetings, escalations, etc. Build and evolve playbook strategies. You will inherit strong processes and tools, but rapid growth is presenting new challenges requiring new solutions. Mentor and hire new team members.
Apply here: https://www.linkedin.com/jobs/view/3106045161/
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Hearth
As a Vice President of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team.
Apply here: https://www.linkedin.com/jobs/view/3104529576/
Role: Head of Client Success
Location: London, England, United Kingdom
Organization: Xaxis As a Head of Client Success, you will proactively drive a forward-thinking programmatic strategy that advances the client’s programmatic maturity. Highly adaptable individual that thrives in a fast-paced and dynamic team. Always act in the best interests of the client, maintaining client centricity at all times. Propose new and existing capabilities that advance programmatic maturity and grow the account. Proactively develop strategies to improve on our offering, in conjunction with other Xaxis and agency teams. Developing strong relationships with key contacts across client teams, ensuring that they have a positive view of Xaxis. Work with the other Xaxis to refine processes and deliver best practice across all tasks carried out by the team.
Apply here: https://www.linkedin.com/jobs/view/3103400969/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: Dotdigital
As a Customer Success Manager, you will identify upsell opportunities from the customer base of accounts you manage. Own the sales process from discovery to close, including delivering a weekly forecast of projected revenue and churn from your accounts. Spot opportunities to deepen customers feature adoption and increase advocacy and form a plan to make it happen. Negotiate contract renewals and close agreements to maximize renewal values. Work closely with the Customer Success colleagues to mitigate the risk of customer churn and ensure customer health and happiness targets are met. Work closely with other departments i.e. Onboarding, Support, CTS, Professional Services, and Deliverability to ensure a seamless customer experience. Be a platform expert and develop your knowledge of platform features, pricing plans, integrations, and service portfolio.
Apply here: https://www.linkedin.com/jobs/view/3103122270/
Role: Customer Success Lead
Location: Newcastle, New South Wales, Australia (Hybrid)
Organization: University of Newcastle
As a Customer Success Manager, you will provide portfolio level Change and Adoption advice and planning support aligned with Prosci ADKAR best practice change methodology. Proactively work with various stakeholders, to ensure IT initiatives and enterprise IT solutions achieve the intended business benefits aligned with broader strategic goals. Work with IT vendors and internal stakeholders to ensure training, knowledge and other end user content is adapted, curated or created to meet stakeholders’ needs at the university. Develop and maintain effective working relationships and professional networks with key internal and external stakeholders. Provide direction for the resolution of complex issues related to IT Change and Adoption objectives.
Apply here: https://www.linkedin.com/jobs/view/3097367878/