Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 02 – Customer Success Jobs
    Talent Team
    Jun 2, 2022 | 2 min read

    Role: Director, Customer Success
    Location: San Francisco, CA, US 
    Organization: 
    Convex
    As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Own on-boarding, account management, renewals, and health KPIs for the Commercial (smaller) and Enterprise (mid to large) customer segments. You may not own a book of the business personally, but you will directly engage with customers: relationship development, key presentation meetings, escalations, etc. Build and evolve playbook strategies. You will inherit strong processes and tools, but rapid growth is presenting new challenges requiring new solutions. Mentor and hire new team members. 
    Apply here: https://www.linkedin.com/jobs/view/3106045161/


    Role: Vice President of Customer Success 
    Location: Remote, United States 
    Organization: 
    Hearth
    As a Vice President of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. 
    Apply here: https://www.linkedin.com/jobs/view/3104529576/


    Role: Head of Client Success 
    Location: London, England, United Kingdom 
    Organization: 
    Xaxis As a Head of Client Success, you will proactively drive a forward-thinking programmatic strategy that advances the client’s programmatic maturity. Highly adaptable individual that thrives in a fast-paced and dynamic team. Always act in the best interests of the client, maintaining client centricity at all times. Propose new and existing capabilities that advance programmatic maturity and grow the account. Proactively develop strategies to improve on our offering, in conjunction with other Xaxis and agency teams. Developing strong relationships with key contacts across client teams, ensuring that they have a positive view of Xaxis. Work with the other Xaxis to refine processes and deliver best practice across all tasks carried out by the team. 
    Apply here: https://www.linkedin.com/jobs/view/3103400969/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Dotdigital
    As a Customer Success Manager, you will identify upsell opportunities from the customer base of accounts you manage. Own the sales process from discovery to close, including delivering a weekly forecast of projected revenue and churn from your accounts. Spot opportunities to deepen customers feature adoption and increase advocacy and form a plan to make it happen. Negotiate contract renewals and close agreements to maximize renewal values. Work closely with the Customer Success colleagues to mitigate the risk of customer churn and ensure customer health and happiness targets are met. Work closely with other departments i.e. Onboarding, Support, CTS, Professional Services, and Deliverability to ensure a seamless customer experience. Be a platform expert and develop your knowledge of platform features, pricing plans, integrations, and service portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/3103122270/


    Role: Customer Success Lead 
    Location: Newcastle, New South Wales, Australia (Hybrid) 
    Organization: 
    University of Newcastle
    As a Customer Success Manager, you will provide portfolio level Change and Adoption advice and planning support aligned with Prosci ADKAR best practice change methodology. Proactively work with various stakeholders, to ensure IT initiatives and enterprise IT solutions achieve the intended business benefits aligned with broader strategic goals. Work with IT vendors and internal stakeholders to ensure training, knowledge and other end user content is adapted, curated or created to meet stakeholders’ needs at the university. Develop and maintain effective working relationships and professional networks with key internal and external stakeholders. Provide direction for the resolution of complex issues related to IT Change and Adoption objectives. 
    Apply here: https://www.linkedin.com/jobs/view/3097367878/

    Customer Success Lead

    Customer Success Manager

    Director of Customer Success

    Head of Client Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Jul 1, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: Apollo GraphQL
    As a Director of Customer Success, you will lead and scale a world-class Customer Success organization. Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores. Define and drive the ideal customer experience in close partnership with senior leadership across Product, Engineering, Marketing, and Sales. Partner with Product on aiding the development and growth of existing and new products for the customers. Measure operational metrics and tracking/reporting for the exec team, company, and board. 
    Apply here: https://www.linkedin.com/jobs/view/3150722681/


    Role: Customer Success Manager ATL 
    Location: Atlanta, GA, US 
    Organization: Lead Forensics
    As a Customer Success Manager, you will be building and maintaining client relationships. Providing support and assistance throughout the contract lifetime. Identifying further use cases to increase value and liaise regularly to develop strategies. Contributing to revenue growth by upselling/uplifting client contracts. Hosting online meetings with various stakeholders to review the progress of their desired outcomes. Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required. Negotiating contract renewals and expansion proposals. Working towards weekly KPI’s and monthly targets; both individually and as a team. 
    Apply here: https://www.linkedin.com/jobs/view/3149751916/


    Role: Director of Customer Success 
    Location: Remote, London, England, United Kingdom 
    Organization: Nansen
    As a Director of Customer Success, you will coach and lead a team of Customer Success Managers. Develop the long-term vision and strategy for the team to exceed net revenue retention, logo retention, and activation goals for the team. Build internal systems and processes needed for the CSM team to succeed and work well with other teams. Ensure effective pre-sales to post-sales transition and onboarding of new customers. Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed. You’ll shape Nansen’s trajectory – as an early member of the team, you will also have the opportunity to help build the sales engine and define the sales strategy that fuels the growth of the company! 
    Apply here: https://www.linkedin.com/jobs/view/3150716147/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: ChannelAdvisor
    As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Developing a trusted advisor relationship with clients and internal stakeholders. Delivering product training sessions, providing insightful technical answers, and recommending creative ways to get the most out of Brand Analytics. Creating custom reporting from client data to help them analyze business trends and make strategic e-commerce decisions. Defining and monitoring product usage to optimize time to value. Working cross-functionally to develop to resolve customer business issues and work towards mutual goals. Being the voice of the customer to the product and marketing team. 
    Apply here: https://www.linkedin.com/jobs/view/3151349094/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: OpenSolar
    As a Customer Success Manager, you will directly sell, train and support medium to large-scale solar companies on OpenSolar. Manage a sales funnel of prospects to ensure high conversion rates and growth in user activity. Oversee and manage a team of existing Pro Experience staff to ensure high levels of sales & support are maintained. Report on key metrics to make sure growth targets are being met on a monthly basis. Work with a global experience team to collaborate on best practices and create a virtual team community. Develop strategies to scale growth and support the monetization of the company. Work closely with the product team to communicate the most pressing software needs of the solar community. 
    Apply here: https://www.linkedin.com/jobs/view/3142813509/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 30 – Customer Success Jobs
    Talent Team
    Jun 30, 2022 | 2 min read

    Role: Customer Success Director
    Location: Remote, Boston, MA, US
    Organization: 
    meQuilibrium
    As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. Collaborate closely with Sales to support expansion opportunities. Identify opportunities for customers to act as meQuilibrium advocates (e.g. testimonials, case studies). Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within meQuilibrium. Facilitate communication of new features or product improvement requests between customers and the meQuilibrium Product Management team. Represent the voice of the customer to inform the sales process and product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3149188919/


    Role: Director, Customer Success 
    Location: Remote, United States 
    Organization: 
    ResMed
    As a Director of Customer Success, you will lead a team in managing customer relationships, driving customer ROI, and managing churn. Plan and execute strategies to drive new revenue opportunities within the existing customer base. Regularly interacts with executives and/or key business partners. Focus on the development and implementation of strategic and operational objectives that help achieve the organizational mission. Provide leadership to managers, supervisors, and/or professional roles. Own escalation path for high-touch client relations, responding with urgency, clarity, competence, and swift fulfillment of service requests. Identify and implement processes and tools to support customer success at scale. Responsible to lead and mentor a large number of employees including those with highly technical responsibilities. 
    Apply here: https://www.linkedin.com/jobs/view/3147945587/


    Role: Customer Success Manager 
    Location: Bedfordshire, England, United Kingdom 
    Organization: 
    Zetter Recruitment
    As a Customer Success Manager, you will be onboarding new customers and ensure they are well steered for deployment as quickly as possible. Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts. Representing the “voice of the customer” and collaborating with various stakeholders, internal and external. Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts. Analysing customer software usage and creating effective campaigns to increase customer engagement. Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption. 
    Apply here: https://www.linkedin.com/jobs/view/3146800204/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Brightcove As a Customer Success Manager, you will drive retention and growth among a subset of the customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers to ensure they are adopting the product and guide them to best practices and support their product knowledge. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Start to develop expertise on products and the industry. Collaborates internally with different teams, such as finance, legal, marketing, support, etc. 
    Apply here: https://www.linkedin.com/jobs/view/3115404528/


    Role: Customer Success Manager – SaaS 

    Location: Greater Sydney Area, Australia (Hybrid) 
    Organization: Carter Murray
    As a Customer Success Manager, you will be helping clients get the most out of the platform and products. Responding quickly to customer support requests and incoming bid requests, helping users to “self-serve”, understand the benefits of using the platform, and unlock the benefits of doing so. Being proactive at identifying potential problems early and supporting the customer to overcome issues. Being an expert in the application of the products. Retaining and growing existing accounts. Be a trusted advisor to the customer and build long-lasting relationships. Helping customers to optimize their projects and delivering project success. Perform consistently and successfully across KPIs and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics. 
    Apply here: https://www.linkedin.com/jobs/view/3141990651/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 29 – Customer Success Jobs
    Talent Team
    Jun 29, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Boulder, CO, US 
    Organization: Floify
    As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts. Establish and carry out departmental and organizational goals, policies, and procedures. Define and oversee the execution of best practices, including QBRs, retention and expansion motions, strategic partnership identification. Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers. Develop a deep understanding of the Floify software, the mortgage market, and the customer s needs. 
    Apply here: https://www.linkedin.com/jobs/view/3145800908/


    Role: Customer Success Manager II 
    Location: Remote, United States 
    Organization: Recurly As a Customer Success Manager, you will ensure merchants/customers positive outcomes and realized value. Deliver impactful business reviews and provide thought leadership throughout all aspects of engagement. Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention. Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability. Maintain strong internal working relationships with Sales, Marketing, Support and Product Management teams. Serve as a point of escalation for high-value customers. Help identify, document, share Recurly best practices, and opportunities for case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3147715098/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Mimecast As a Senior Customer Success Manager, you will establish a trusted/strategic advisor relationship with each customer and drive the continued value of Mimecast. Empathize with every aspect of the customer experience, putting customers’ needs first. Maintain high levels of customer engagement (including remote and on-site meetings) with a focus on customer satisfaction and loyalty. Work with clients to establish a success plan, defining critical goals and other key performance indicators. Partner with the Sales organization to identify revenue opportunities in existing accounts. Escalate critical customer issues and ensure escalation ownership with internal resources. Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams. 
    Apply here: https://www.linkedin.com/jobs/view/3147629553/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Coople UK
    As a Customer Success Manager, you will manage customer relationships: from new customers requiring onboarding and education to customers who have worked with us for several years. Work as part of a team to provide the best possible support for the customers. Be an expert on Coople’s platform and its functionalities, passing this knowledge onto the customers, to drive higher customer engagement through increased successful use of the platform. Maintain a healthy level of engagement by monitoring client analytics, identifying customers who require more support, reminders or coaching to get the most out of the platform. Coach customers to make sure they can successfully use the customer resources such as intercom chat and helpcentre. 
    Apply here: https://www.linkedin.com/jobs/view/3139577790/


    Role: Client Success Manager NSW 
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: WeAre8 As a Client Success Manager, you will be a positive contributor and culture creator – you will need to be inclusive, humble, committed, and collaborative. An experienced and agile commercial executive with strong digital knowledge, strong technical background and acumen and proven performance. A Team player who is driven by 1. Client success 2. Team spirit 3. Building the world’s most sustainable and effective social platform 4. Growth. Deliver against revenue targets, client performance metrics and also internal KPI’s. The ability to analyze, forecast and report across multiple campaigns. Strong understanding of performance marketing for digital/tech sector. Highly regarded by your peers in the media industry and also by clients. 
    Apply here: https://www.linkedin.com/jobs/view/3144525085/

    client success manager

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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