Jun 03 – Customer Success Jobs
Role: Customer Success Associate Director
Location: New York, NY, US
Organization: Wunderkind
As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.
Apply here: https://www.linkedin.com/jobs/view/3101271384/
Role: Customer Success Manager
Location: Wilmington, MA, US
Organization: Sovos
As a Customer Success Manager, you will understand business priorities, technology landscape and internal stakeholders. Conduct recurring business reviews. Monitor Customer Health, including risk indicators and opportunities for growth. Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption. Promote available content – including webinars, best practice guides, user guides, and the Sovos online portal. Drive renewal readiness through internal coordination and customer communication. Facilitate escalation management and issue resolution. Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to cultivate cooperation in customer priorities. Provide feedback to continuously improve processes and programs.
Apply here: https://www.linkedin.com/jobs/view/3106770543/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: Carter Murray
As a Customer Success Manager, you will be able to understand customers’ needs, goals, activities, and timelines and be able to clearly demonstrate what they could achieve from using your software. Delivering onboarding and training to new customers and support their continuing immersion in the software, ensuring you as a brand are fully embedded into their organization. Ensuring your customers are knowledgeable enough to use the platform to its maximum potential, allowing them to achieve their specific goals. Selling new products and features to customers to deliver extra value. Closely monitoring signals of churn and taking appropriate preventative actions. Funneling customer feedback to the resolutions team so that as a brand, you can put processes and tools in place to improve overall service delivery.
Apply here: https://www.linkedin.com/jobs/view/3056722523/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India (On-site)
Organization: AppsFlyer
As a Customer Success Manager, you will ensure that the client gets value from AppsFlyer platform. Provide client with best practices on mobile and marketing analytics Drive AppsFlyer feature adoption with clients. Train clients on AppsFlyer features and keep them updated. Be the clients’ voice inside AppsFlyer. Manage internal stakeholders along with external ones. Create upsell and cross-sell opportunities with clients. Deliver presentations and frequent interaction with CXO audience. Leading client retention and renewals.
Apply here: https://www.linkedin.com/jobs/view/2945746751/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India (Hybrid)
Organization: Branch
As a Customer Success Manager, you will demonstrate how marketing teams and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits. Work with global accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features. Provide business, technical, and product knowledge in support of post-sales activities in order to ensure customer satisfaction. Work with the growth team to design and execute customer success campaigns. Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering. Make every Branch user happy with every interaction, regardless of deal size.
Apply here: https://www.linkedin.com/jobs/view/3075773918/