Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 10 – Customer Success Jobs
    Talent Team
    Jun 10, 2022 | 2 min read

    Role: VP, Customer Success (Remote)
    Location: Remote, United States 
    Organization: Sales Talent Agency, Inc.
    As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals. Sets the strategy and prioritizes Objectives and Key Results, while leading the Customer Success teams. Build professional services segment to assist customers with onboarding and leverage platform and user data to lead data-driven success initiatives. Deploy effective programs to promote company value with customers and design the customer journey to drive customer lifetime value. Own the execution of securing renewals across the existing customer base and measured on customer satisfaction, implementation success, and some elements of upsell. 
    Apply here: https://www.linkedin.com/jobs/view/3102412177/


    Role: Customer Success Director 
    Location: Remote, Boston, MA, US 
    Organization: Fairmarkit
    As a Customer Success Director, you will develop and maintain strong relationships at all levels within the customer organization. Develop, deliver, and execute customer success plans which define key outcomes and measures for success. Execute against the defined Customer Journey playbook to support retaining and growing your portfolio. Be the customer’s key point of contact throughout the entire customer life cycle. Drive customer adoption through training and change management best practices. Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives. Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals. 
    Apply here: https://www.linkedin.com/jobs/view/3119923248/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Volta Trucks
    As a Customer Success Manager, you will lead the Truck-as-a-Service onboarding process for several customers, project managing the setup of everything from charging infrastructure installation, training, and any required customization to our maintenance and servicing offering. Work effectively with the electrical engineers to develop best practices for charger infrastructure project management. Seeking retention rate and growth across different service offering. Help to create the Volta Customer Success process and handbook. Manage key accounts and initiate conversations with customers about scaling up their electric fleet operations. 
    Apply here: https://www.linkedin.com/jobs/view/3119062905/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Optimove
    As a Customer Success Manager, you will own the overall client relationship, enabling them to unlock value from their partnership with Optimove. Establish a trusted and strategic relationship with each assigned client. Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients. Be the customer’s advocate internally by communicating requests and issues across departments. Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform. Communicate major product updates and releases ensuring clients enact changes. 
    Apply here: https://www.linkedin.com/jobs/view/3112645625/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: Audience Republic
    As a Customer Success Manager, you will be responsible for Customer Success in APAC, and work with the Sales, Marketing & Product Team. Ensure the customers are properly onboarded and are getting value from the platform. Regularly interact with the customers to ensure they are continually using & gaining value from the platform. Responsible for measuring the NPS score, and driving it up over time. Identify and track metrics around user engagement, to ensure we’re driving user engagement up over time. Pre-emptively identifying customers that are at risk of churn and doing something about it. Identifying up-sell and cross-sell opportunities. Assist customers launching marketing campaigns and ensuring they are using best practices. 
    Apply here: https://www.linkedin.com/jobs/view/3115025936/

    Customer Success Director

    Customer Success Manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 28 – Customer Success Jobs
    Talent Team
    Jun 28, 2022 | 2 min read

    Role: Customer Success Director
    Location: Remote, Boston, MA, US 
    Organization: 
    Contemporary Staffing Solutions
    As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. Collaborate closely with Sales to support expansion opportunities. Identify opportunities for customers to act as advocates (e.g. testimonials, case studies). Serve as the customer’s advocate; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within the business. Facilitate communication of new features or product improvement requests between customers and the Product Management team. Represent the voice of the customer to inform the sales process and product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3139009445/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Databook
    As a Customer Success Manager, you will directly collaborate with customers to ensure they are receiving the benefits from Databook’s software through supporting strategic sales transformation at enterprise SaaS companies. Analyze platform analytics to help clients understand how Databook is impacting their sales pipeline while strategizing on how to increase usage maturity on the platform. Meet regularly with clients’ sales, sales operations and sales enablement leaders to gain insight into business objectives and align on Databook’s positioning to support those goals. Collaborate with internal Databook stakeholders to achieve agreed upon sales targets and outcomes consistently and on time. Contribute to Customer Strategy team growth and scalability through ongoing internal Databook projects and initiatives. 
    Apply here: https://www.linkedin.com/jobs/view/3143930532/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 

    Organization: Joveo 
    As a Customer Success Manager, you will manage and grow a roster of key agency accounts across the UK and EU. Work closely with the Trading team to get better. Understand the campaign performance and how to improve upon it. Identify ways to grow current accounts and introduce new Joveo products. Become an expert on the use and best practices on Joveo platform, and offer insights to clients on how to improve campaign performance. Provide continual training to clients as new features are added to the platform. Help build the Client Services practice, by creating training materials, best practices, and customer-facing guides. Proactively monitor financial agreements with the customer and initiate renewals when appropriate. 
    Apply here: https://www.linkedin.com/jobs/view/3142530069/


    Role: Customer Success Manager, Middle Market 

    Location: London, England, United Kingdom 
    Organization: 
    PitchBook Data
    As a Customer Success Manager, you will act as the go-to product expert for a dedicated portfolio of clients via in-person meetings, phone, and/or email to ensure they derive value from the PitchBook platform. Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption. Onboard new users and conducts training sessions designed to meet the individual needs of the account and end user with a consultative approach. Work collaboratively with a designated Account Manager to strategize on account retention and growth opportunities. Have an appreciation for the private equity/venture capital marketplace and the ability to learn, comprehend, and demonstrate, why and how each of the client types engages with the product and the data. 
    Apply here: https://www.linkedin.com/jobs/view/3139051606/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    DoorDash 
    As a Customer Success Manager, you will work with businesses to establish critical goals and key performance indicators for their business. Communicate with Merchants via phone, email and Zoom on an ongoing basis to monitor and support progress toward their business objectives. Regular check-ins to highlight key wins and opportunity areas. Mitigate instances of churn, while identifying and supporting new store expansions. Advocate internally for how to best solve your Merchant’s objectives. Protect merchant revenue and collaborate with growth teams to increase Merchant sales. 
    Apply here: https://www.linkedin.com/jobs/view/2837891625/

    Customer Success Director

    Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 27 – Customer Success Jobs
    Talent Team
    Jun 27, 2022 | 2 min read

    Role: Director, Customer Success
    Location: Remote, Maryland, United States 
    Organization: Riverbed Technology
    As a Director of Customer Success, you will manage customer success metrics including ARR retention and growth and customer satisfaction (NPS). Collaborate with functional business leaders to drive product improvements, customer marketing and surveying efforts, and delivery and support CSAT. Work with product and CRM analytics resources to identify metrics and data patterns that can influence success approach. Make and solicit recommendations to help improve the end-to-end Riverbed | Aternity customer journey. Develop relationships and coordinate business reviews with senior leaders at our largest and most critical accounts. Develop a high level of proficiency in understanding our customer’s business needs and the product use cases and approaches that derive maximum value. 
    Apply here: https://www.linkedin.com/jobs/view/3074848711/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: Buildkite
    As a Customer Success Manager, you will build and foster relationships with customers while driving engagement, retention and growth. Surface feature requests and insights to the Product teams. Follow the Customer Success Framework to ensure you are moving through the customer journey stages to build a strong and healthy repeatable business. Work with the TAM and Product teams to develop and share best practices with customers with specific use cases. You are responsible for enterprise renewals and collaborate closely with sales on top-ups and expansion leads. Help drive customer references and customer success stories. Drive customer value and expansion while maintaining a trusted relationship. 
    Apply here: https://www.linkedin.com/jobs/view/3142284514/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: Zellis
    As a Customer Success Manager, you will have proactive outreach and regular meetings with your customers. Ensuring fantastic relationships across your nominated customer accounts. Developing a wider range of stakeholder relationships within the customer accounts you are responsible for. Leading monthly and quarterly service and business reviews focused on business outcomes and value. Being the voice of the customer to represent customer sentiment and ensuring internal alignment in delivery of business value and objectives. Proactively managing your customer list and reporting on customer health to senior stakeholders within Zellis. Identifying and nurturing areas for cross-sell and up-sell to provide additional value within the customer account. 
    Apply here: https://www.linkedin.com/jobs/view/3137719009/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: Yotpo
    As a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions. Build relationships with clients based on your ability to earn their trust and deliver value. Demonstrate the continuous value of the solutions by successfully renewing annual customers. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. 
    Apply here: https://www.linkedin.com/jobs/view/2860376372/


    Role: Customer Success Manager 
    Location: South Australia, Australia (Hybrid) 
    Organization: Enable Professional Services
    As a Customer Success Manager, you will be developing a sales strategy in the allocated territory (Victoria) with a targeted prospect list and a regional sales plan. Being the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the ServiceNow solution within the marketplace. Prospect qualification and the development of new sales opportunities and ongoing revenue streams. Arranging and conducting initial Executive and CxO discussions and positioning meetings. Sales process management and opportunity closure. Ongoing account management to ensure customer satisfaction and drive additional revenue streams. Prepare and deliver Enable’s bids, tenders, and capability presentations. Work with ServiceNow sales on new opportunities to partner on implementations and projects. 
    Apply here: https://www.linkedin.com/jobs/view/3142243009/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 24 – Customer Success Jobs
    Talent Team
    Jun 24, 2022 | 2 min read

    Role: Director of Customer Success (Remote)
    Location: Remote, Irving, TX, US 
    Organization: 
    Epsilon
    As a Director of Customer Success, you will formulate joint success plans with customer stakeholders and Epsilon teams to define business outcomes with mutually agreed upon ROI benefits. Develop objectives and key results, activities, and milestones to deliver the Success Plan. Identify key risks and barriers and own risk management and mitigation. Develop and publish content on best practices, case studies, and benchmarks. Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Assess client landscape for additional value and groom organic expansion opportunities. Cultivate and promote customer advocacy through Net Promoter Score (NPS), Voice of the Customer (VOC), and product councils. 
    Apply here: https://www.linkedin.com/jobs/view/3099808126/


    Role: Director, Customer Success 
    Location: Remote, United States 
    Organization: 
    Real Chemistry
    As a Director of Customer Success, you will build and lead assigned client teams with a focus on delivering exceptional value. Grow conversation HEALTH solution(s) with existing Pharma clients. Maximize customer satisfaction and advocacy. Drive strong renewal rates for Managed Services and Licensing. Identify expansion opportunities in partnership with the Business Development team. 
    Apply here: https://www.linkedin.com/jobs/view/3133607032/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    ProActive Outsourcing
    As a Customer Success Manager, you will own the overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Minimum 2 years of a business-related field in a eCommerce company. Proven track record of successfully building rapport and relationships with all levels. Excellent writer and communicator with strong presentation skills via phone, online and in-person. Account management, project management, and problem-solving skills. 
    Apply here: https://www.linkedin.com/jobs/view/3138436317/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    Patchworks
    As a Customer Success Manager, you will drive and improve customer outcomes with a focus on delivering an excellent customer experience in all interactions. Implement key measurable for reporting on customer satisfaction and identifying any areas of improvement to the customer experience. Drive higher product usage and engagement, supporting more successful outcomes. Advocate and help individual customers and partners to optimize the usage of the products, driving expansion MRR and renewals. Collaborate with the wider team on additional opportunities to improve the experience and delivery for the customer. Develop, measure, and improve appropriate metrics and KPIs (both historical and forward-looking measures). Improve churn rates and net MRR $ Retention across all the customers. 
    Apply here: https://www.linkedin.com/jobs/view/3138419105/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia (On-site) 
    Organization: 
    Centorrino Technologies
    As a Customer Success Manager, you will build amazing customer relationships with the end goal of customer contract renewals year on year. Work within the Service Management processes, and follow IT Operations protocols. Contact customers via email, telephone, and other outreach methods; assisting and encouraging customers to grow their relationship with CT, providing solutions to customers’ challenges. Identify opportunities to increase customer spend within the existing accounts, and work with appropriate team members to provide options and solutions. Collect customer feedback throughout your interactions with customers to improve the service delivery. Meet sales targets within your customer accounts, managing the end-to-end sales cycle. 
    Apply here: https://www.linkedin.com/jobs/view/3138094085/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

Load More
  • Get new job postings
    delivered to your inbox

    CS Jobs Posting

    • Recent Posts

    • Learn more about SmartKarrot

      We are happy to connect for a discussion
      or demo at your convenience

      • Tags

      • Resources & Insights

        NEW MICRO-PODCAST!

        Customer Success Intelligence Podcast

        In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

        Articles & Blog

        Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

        Customer Success Surveys

        We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

        Get new job postings
        delivered to your inbox

        Sign-up to get the latest customer success
        opportunities delivered daily!

          Take SmartKarrot for a spin

          See how SmartKarrot can help you deliver
          winning customer outcomes at scale.

            GROW WITH THE MOST INTELLIGENT CUSTOMER SUCCESS PLATFORM

            Predictive. Prescriptive. Automated.