Jun 29 – Customer Success Jobs
Role: Director of Customer Success
Location: Boulder, CO, US
Organization: Floify
As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts. Establish and carry out departmental and organizational goals, policies, and procedures. Define and oversee the execution of best practices, including QBRs, retention and expansion motions, strategic partnership identification. Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers. Develop a deep understanding of the Floify software, the mortgage market, and the customer s needs.
Apply here: https://www.linkedin.com/jobs/view/3145800908/
Role: Customer Success Manager II
Location: Remote, United States
Organization: Recurly As a Customer Success Manager, you will ensure merchants/customers positive outcomes and realized value. Deliver impactful business reviews and provide thought leadership throughout all aspects of engagement. Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention. Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability. Maintain strong internal working relationships with Sales, Marketing, Support and Product Management teams. Serve as a point of escalation for high-value customers. Help identify, document, share Recurly best practices, and opportunities for case studies.
Apply here: https://www.linkedin.com/jobs/view/3147715098/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: Mimecast As a Senior Customer Success Manager, you will establish a trusted/strategic advisor relationship with each customer and drive the continued value of Mimecast. Empathize with every aspect of the customer experience, putting customers’ needs first. Maintain high levels of customer engagement (including remote and on-site meetings) with a focus on customer satisfaction and loyalty. Work with clients to establish a success plan, defining critical goals and other key performance indicators. Partner with the Sales organization to identify revenue opportunities in existing accounts. Escalate critical customer issues and ensure escalation ownership with internal resources. Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams.
Apply here: https://www.linkedin.com/jobs/view/3147629553/
Role: Customer Success Manager
Location: London, England, United Kingdom (Hybrid)
Organization: Coople UK
As a Customer Success Manager, you will manage customer relationships: from new customers requiring onboarding and education to customers who have worked with us for several years. Work as part of a team to provide the best possible support for the customers. Be an expert on Coople’s platform and its functionalities, passing this knowledge onto the customers, to drive higher customer engagement through increased successful use of the platform. Maintain a healthy level of engagement by monitoring client analytics, identifying customers who require more support, reminders or coaching to get the most out of the platform. Coach customers to make sure they can successfully use the customer resources such as intercom chat and helpcentre.
Apply here: https://www.linkedin.com/jobs/view/3139577790/
Role: Client Success Manager NSW
Location: Sydney, New South Wales, Australia (On-site)
Organization: WeAre8 As a Client Success Manager, you will be a positive contributor and culture creator – you will need to be inclusive, humble, committed, and collaborative. An experienced and agile commercial executive with strong digital knowledge, strong technical background and acumen and proven performance. A Team player who is driven by 1. Client success 2. Team spirit 3. Building the world’s most sustainable and effective social platform 4. Growth. Deliver against revenue targets, client performance metrics and also internal KPI’s. The ability to analyze, forecast and report across multiple campaigns. Strong understanding of performance marketing for digital/tech sector. Highly regarded by your peers in the media industry and also by clients.
Apply here: https://www.linkedin.com/jobs/view/3144525085/