Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 17 – Customer Success Jobs
    Talent Team
    Jun 17, 2022 | 2 min read

    Role: Director, Customer Success
    Location: Remote, United States 
    Organization: 
    Castlight Health
    As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers. Leverage Gainsight to drive account management. Manage and resolve account escalations with high customer satisfaction. Work cross-functionally internally to advocate for the customer success team and your customer’s needs. Own renewals planning from scoping to contracting. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. 
    Apply here: https://www.linkedin.com/jobs/view/2976714026/


    Role: Customer Success Director 
    Location: Remote, New York, NY, US 
    Organization: 
    Urbint
    As a Customer Success Director, you will own the ultimate success for a portfolio of Urbint’s enterprise customer base; this includes seamless customer onboarding, project success, retention, and renewal. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Find ways to deeply understand the customers’ objectives and become a trusted right-hand advisor. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Drive and continuous improvement of customer referenceability, experience, and health. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks). Track customer metrics and maintain customer health scorecards with clear action plans. 
    Apply here: https://www.linkedin.com/jobs/view/3061680327/


    Role: Head of Customer Success 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Joy
    As a Head of Customer Success, you will be developing a best-in-class approach to serving clients and partners across the health and social care sector. Growing and developing a high-performing team of Customer Success Managers and Executives. Connecting with new customers and project managing the implementation and setup of the software whilst creating a buzz around Joy. Developing a comprehensive understanding of the Joy software and becoming a product champion, who can collaborate with users to deliver impact through Joy. Using your product knowledge and understanding of customer requirements to inform the product development and roadmap. Working with the CEO, Head of Growth and Head of Product Design to create and build an amazing business with a superb team culture. 
    Apply here: https://www.linkedin.com/jobs/view/3130317896/


    Role: Customer Success Manager, EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Cato Networks
    As a Customer Success Manager, you will be responsible for the health of the assigned accounts and ensure the customers continue to stay and grow with us and realize the full value of their investment in the technology. Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering). Own and orchestrate Cato’s post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells. 
    Apply here: https://www.linkedin.com/jobs/view/3129069912/


    Role: Customer Success Specialist 

    Location: Melbourne, Victoria, Australia 
    Organization: 
    Asahi Beverages
    As a Customer Success Specialist, you will manage customer relationships through monthly contact. Effectively manage own call plan by understanding the customer needs, journey, size & potential. Achieve individual and team revenue and distribution targets against call attempts/connections, sales conversion rates, and customer loyalty. Support the business through change initiatives and contribute to continuous improvement initiatives. Utilize Sales tools and techniques to increase sales capability. 
    Apply here: https://www.linkedin.com/jobs/view/3095631981/

    Customer Success Director

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 29 – Customer Success Jobs
    Talent Team
    Jun 29, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Boulder, CO, US 
    Organization: Floify
    As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts. Establish and carry out departmental and organizational goals, policies, and procedures. Define and oversee the execution of best practices, including QBRs, retention and expansion motions, strategic partnership identification. Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers. Develop a deep understanding of the Floify software, the mortgage market, and the customer s needs. 
    Apply here: https://www.linkedin.com/jobs/view/3145800908/


    Role: Customer Success Manager II 
    Location: Remote, United States 
    Organization: Recurly As a Customer Success Manager, you will ensure merchants/customers positive outcomes and realized value. Deliver impactful business reviews and provide thought leadership throughout all aspects of engagement. Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention. Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability. Maintain strong internal working relationships with Sales, Marketing, Support and Product Management teams. Serve as a point of escalation for high-value customers. Help identify, document, share Recurly best practices, and opportunities for case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3147715098/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Mimecast As a Senior Customer Success Manager, you will establish a trusted/strategic advisor relationship with each customer and drive the continued value of Mimecast. Empathize with every aspect of the customer experience, putting customers’ needs first. Maintain high levels of customer engagement (including remote and on-site meetings) with a focus on customer satisfaction and loyalty. Work with clients to establish a success plan, defining critical goals and other key performance indicators. Partner with the Sales organization to identify revenue opportunities in existing accounts. Escalate critical customer issues and ensure escalation ownership with internal resources. Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams. 
    Apply here: https://www.linkedin.com/jobs/view/3147629553/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Coople UK
    As a Customer Success Manager, you will manage customer relationships: from new customers requiring onboarding and education to customers who have worked with us for several years. Work as part of a team to provide the best possible support for the customers. Be an expert on Coople’s platform and its functionalities, passing this knowledge onto the customers, to drive higher customer engagement through increased successful use of the platform. Maintain a healthy level of engagement by monitoring client analytics, identifying customers who require more support, reminders or coaching to get the most out of the platform. Coach customers to make sure they can successfully use the customer resources such as intercom chat and helpcentre. 
    Apply here: https://www.linkedin.com/jobs/view/3139577790/


    Role: Client Success Manager NSW 
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: WeAre8 As a Client Success Manager, you will be a positive contributor and culture creator – you will need to be inclusive, humble, committed, and collaborative. An experienced and agile commercial executive with strong digital knowledge, strong technical background and acumen and proven performance. A Team player who is driven by 1. Client success 2. Team spirit 3. Building the world’s most sustainable and effective social platform 4. Growth. Deliver against revenue targets, client performance metrics and also internal KPI’s. The ability to analyze, forecast and report across multiple campaigns. Strong understanding of performance marketing for digital/tech sector. Highly regarded by your peers in the media industry and also by clients. 
    Apply here: https://www.linkedin.com/jobs/view/3144525085/

    client success manager

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 28 – Customer Success Jobs
    Talent Team
    Jun 28, 2022 | 2 min read

    Role: Customer Success Director
    Location: Remote, Boston, MA, US 
    Organization: 
    Contemporary Staffing Solutions
    As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. Collaborate closely with Sales to support expansion opportunities. Identify opportunities for customers to act as advocates (e.g. testimonials, case studies). Serve as the customer’s advocate; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within the business. Facilitate communication of new features or product improvement requests between customers and the Product Management team. Represent the voice of the customer to inform the sales process and product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3139009445/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Databook
    As a Customer Success Manager, you will directly collaborate with customers to ensure they are receiving the benefits from Databook’s software through supporting strategic sales transformation at enterprise SaaS companies. Analyze platform analytics to help clients understand how Databook is impacting their sales pipeline while strategizing on how to increase usage maturity on the platform. Meet regularly with clients’ sales, sales operations and sales enablement leaders to gain insight into business objectives and align on Databook’s positioning to support those goals. Collaborate with internal Databook stakeholders to achieve agreed upon sales targets and outcomes consistently and on time. Contribute to Customer Strategy team growth and scalability through ongoing internal Databook projects and initiatives. 
    Apply here: https://www.linkedin.com/jobs/view/3143930532/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 

    Organization: Joveo 
    As a Customer Success Manager, you will manage and grow a roster of key agency accounts across the UK and EU. Work closely with the Trading team to get better. Understand the campaign performance and how to improve upon it. Identify ways to grow current accounts and introduce new Joveo products. Become an expert on the use and best practices on Joveo platform, and offer insights to clients on how to improve campaign performance. Provide continual training to clients as new features are added to the platform. Help build the Client Services practice, by creating training materials, best practices, and customer-facing guides. Proactively monitor financial agreements with the customer and initiate renewals when appropriate. 
    Apply here: https://www.linkedin.com/jobs/view/3142530069/


    Role: Customer Success Manager, Middle Market 

    Location: London, England, United Kingdom 
    Organization: 
    PitchBook Data
    As a Customer Success Manager, you will act as the go-to product expert for a dedicated portfolio of clients via in-person meetings, phone, and/or email to ensure they derive value from the PitchBook platform. Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption. Onboard new users and conducts training sessions designed to meet the individual needs of the account and end user with a consultative approach. Work collaboratively with a designated Account Manager to strategize on account retention and growth opportunities. Have an appreciation for the private equity/venture capital marketplace and the ability to learn, comprehend, and demonstrate, why and how each of the client types engages with the product and the data. 
    Apply here: https://www.linkedin.com/jobs/view/3139051606/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    DoorDash 
    As a Customer Success Manager, you will work with businesses to establish critical goals and key performance indicators for their business. Communicate with Merchants via phone, email and Zoom on an ongoing basis to monitor and support progress toward their business objectives. Regular check-ins to highlight key wins and opportunity areas. Mitigate instances of churn, while identifying and supporting new store expansions. Advocate internally for how to best solve your Merchant’s objectives. Protect merchant revenue and collaborate with growth teams to increase Merchant sales. 
    Apply here: https://www.linkedin.com/jobs/view/2837891625/

    Customer Success Director

    Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Jun 27 – Customer Success Jobs
    Talent Team
    Jun 27, 2022 | 2 min read

    Role: Director, Customer Success
    Location: Remote, Maryland, United States 
    Organization: Riverbed Technology
    As a Director of Customer Success, you will manage customer success metrics including ARR retention and growth and customer satisfaction (NPS). Collaborate with functional business leaders to drive product improvements, customer marketing and surveying efforts, and delivery and support CSAT. Work with product and CRM analytics resources to identify metrics and data patterns that can influence success approach. Make and solicit recommendations to help improve the end-to-end Riverbed | Aternity customer journey. Develop relationships and coordinate business reviews with senior leaders at our largest and most critical accounts. Develop a high level of proficiency in understanding our customer’s business needs and the product use cases and approaches that derive maximum value. 
    Apply here: https://www.linkedin.com/jobs/view/3074848711/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: Buildkite
    As a Customer Success Manager, you will build and foster relationships with customers while driving engagement, retention and growth. Surface feature requests and insights to the Product teams. Follow the Customer Success Framework to ensure you are moving through the customer journey stages to build a strong and healthy repeatable business. Work with the TAM and Product teams to develop and share best practices with customers with specific use cases. You are responsible for enterprise renewals and collaborate closely with sales on top-ups and expansion leads. Help drive customer references and customer success stories. Drive customer value and expansion while maintaining a trusted relationship. 
    Apply here: https://www.linkedin.com/jobs/view/3142284514/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: Zellis
    As a Customer Success Manager, you will have proactive outreach and regular meetings with your customers. Ensuring fantastic relationships across your nominated customer accounts. Developing a wider range of stakeholder relationships within the customer accounts you are responsible for. Leading monthly and quarterly service and business reviews focused on business outcomes and value. Being the voice of the customer to represent customer sentiment and ensuring internal alignment in delivery of business value and objectives. Proactively managing your customer list and reporting on customer health to senior stakeholders within Zellis. Identifying and nurturing areas for cross-sell and up-sell to provide additional value within the customer account. 
    Apply here: https://www.linkedin.com/jobs/view/3137719009/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: Yotpo
    As a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions. Build relationships with clients based on your ability to earn their trust and deliver value. Demonstrate the continuous value of the solutions by successfully renewing annual customers. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. 
    Apply here: https://www.linkedin.com/jobs/view/2860376372/


    Role: Customer Success Manager 
    Location: South Australia, Australia (Hybrid) 
    Organization: Enable Professional Services
    As a Customer Success Manager, you will be developing a sales strategy in the allocated territory (Victoria) with a targeted prospect list and a regional sales plan. Being the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the ServiceNow solution within the marketplace. Prospect qualification and the development of new sales opportunities and ongoing revenue streams. Arranging and conducting initial Executive and CxO discussions and positioning meetings. Sales process management and opportunity closure. Ongoing account management to ensure customer satisfaction and drive additional revenue streams. Prepare and deliver Enable’s bids, tenders, and capability presentations. Work with ServiceNow sales on new opportunities to partner on implementations and projects. 
    Apply here: https://www.linkedin.com/jobs/view/3142243009/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

Load More
  • Get new job postings
    delivered to your inbox

    CS Jobs Posting

    • Recent Posts

    • Learn more about SmartKarrot

      We are happy to connect for a discussion
      or demo at your convenience

      • Tags

      • Resources & Insights

        NEW MICRO-PODCAST!

        Customer Success Intelligence Podcast

        In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

        Articles & Blog

        Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

        Customer Success Surveys

        We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

        Get new job postings
        delivered to your inbox

        Sign-up to get the latest customer success
        opportunities delivered daily!

          Take SmartKarrot for a spin

          See how SmartKarrot can help you deliver
          winning customer outcomes at scale.

            GROW WITH THE MOST INTELLIGENT CUSTOMER SUCCESS PLATFORM

            Predictive. Prescriptive. Automated.