Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 17 – Customer Success Jobs
    Talent Team
    Jun 17, 2022 | 2 min read

    Role: Director, Customer Success
    Location: Remote, United States 
    Organization: 
    Castlight Health
    As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers. Leverage Gainsight to drive account management. Manage and resolve account escalations with high customer satisfaction. Work cross-functionally internally to advocate for the customer success team and your customer’s needs. Own renewals planning from scoping to contracting. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. 
    Apply here: https://www.linkedin.com/jobs/view/2976714026/


    Role: Customer Success Director 
    Location: Remote, New York, NY, US 
    Organization: 
    Urbint
    As a Customer Success Director, you will own the ultimate success for a portfolio of Urbint’s enterprise customer base; this includes seamless customer onboarding, project success, retention, and renewal. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Find ways to deeply understand the customers’ objectives and become a trusted right-hand advisor. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Drive and continuous improvement of customer referenceability, experience, and health. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks). Track customer metrics and maintain customer health scorecards with clear action plans. 
    Apply here: https://www.linkedin.com/jobs/view/3061680327/


    Role: Head of Customer Success 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Joy
    As a Head of Customer Success, you will be developing a best-in-class approach to serving clients and partners across the health and social care sector. Growing and developing a high-performing team of Customer Success Managers and Executives. Connecting with new customers and project managing the implementation and setup of the software whilst creating a buzz around Joy. Developing a comprehensive understanding of the Joy software and becoming a product champion, who can collaborate with users to deliver impact through Joy. Using your product knowledge and understanding of customer requirements to inform the product development and roadmap. Working with the CEO, Head of Growth and Head of Product Design to create and build an amazing business with a superb team culture. 
    Apply here: https://www.linkedin.com/jobs/view/3130317896/


    Role: Customer Success Manager, EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Cato Networks
    As a Customer Success Manager, you will be responsible for the health of the assigned accounts and ensure the customers continue to stay and grow with us and realize the full value of their investment in the technology. Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering). Own and orchestrate Cato’s post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells. 
    Apply here: https://www.linkedin.com/jobs/view/3129069912/


    Role: Customer Success Specialist 

    Location: Melbourne, Victoria, Australia 
    Organization: 
    Asahi Beverages
    As a Customer Success Specialist, you will manage customer relationships through monthly contact. Effectively manage own call plan by understanding the customer needs, journey, size & potential. Achieve individual and team revenue and distribution targets against call attempts/connections, sales conversion rates, and customer loyalty. Support the business through change initiatives and contribute to continuous improvement initiatives. Utilize Sales tools and techniques to increase sales capability. 
    Apply here: https://www.linkedin.com/jobs/view/3095631981/

    Customer Success Director

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 11 – Customer Success Jobs
    Talent Team
    Aug 11, 2022 | 3 min read

    Role: Client Success Director
    Location: Remote, United States
    Organization: 
    Lingaro
    As a Client Success Director, you will lead account management for a large global beverages company. Creatively translate Customer goals, priorities, company experience, and capabilities into deals. Create and execute Account Management Plan that encompasses the position, direction, and strategic way forward with the Customer. Proactively seeks for new stakeholders and departments to start cooperation within the Account. Leverage Delivery teams’ presence on Account to harvest up-sell opportunities, change requests, and work extensions. Builds tactical partnerships with vendors and other eco-system players to strengthen Lingaro position on the Account. Reach beyond the Account Team at Lingaro to bring new ideas and capabilities on board.
    Apply here: https://www.linkedin.com/jobs/view/3215083547/


    Role: Customer Success Manager
    Location: Remote, United States
    Organization: 
    Hone
    As a Customer Success Manager, you will build strong relationships with our clients to understand their needs and ensure their success with the Hone platform. Work with multiple client team members and internal team members to successfully onboard program participants. Partner with our Product team to increase product adoption and actively manage customer feedback. Work with Sales to ensure clients renew and/or expand their partnership with us. Through regular check-ins, QBRs, and email engagement, stay in touch with our clients and ensure they’re having a stellar experience with Hone. As the voice of our customers, the CSM must effectively communicate and partner with other departments on various internal projects. Assumes ownership of the customer lifecycle and works cross-functional and within the team to ensure a successful experience.
    Apply here: https://www.linkedin.com/jobs/view/3208201337/


    Role: Customer Success Manager
    Location: London, England, United Kingdom (On-site)
    Organization: 
    Hinterview
    As a Customer Success Manager, you will be ensuring a seamless internal and external handover of clients from the sales team. Successfully onboarding new customers and managing them through the full training suite. Exceptional knowledge of all features on the platform to enable trouble shooting and problem solving for clients. Utilization of the client success software to ensure a high health score and active usage across your client book. Maintain a net positive churn rate across the team. Ensure a growing customer book month on month through upsell + feature add on’s. Collate customer success stories and work with management to ensure they are fed back into the BD team in a structured manner.
    Apply here: 
    https://www.linkedin.com/jobs/view/3212702328/


    Role: Senior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Affinity.co
    As a Customer Success Manager, you will own a book of Affinity’s largest and most strategic customers, and drive renewals and upsells for these accounts. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product. Become a product expert: Develop best practices to share across clients, helping them best leverage Affinity’s full functionality. Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.
    Apply here: 
    https://www.linkedin.com/jobs/view/3215459376/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia (Hybrid)
    Organization: 
    Cint
    As a Customer Success Manager, you will support partners or customers in achieving their goals through the use of the Cint Marketplace. Manage campaigns for Cint Marketplace customers to support optimal usage of Cint products, and advocate for customer needs across internal stakeholder groups. Execute customer success plans to optimize customers’ use of the Cint Marketplace. Identify customers’ needs and transfer into upselling and cross-selling opportunities. Support digital onboarding for new customers. Provide technical consultation as a customer advocate. Analyze trends in customer performance on a regular basis. Develop a full understanding of the company, the market research industry, and how the Marketplace technology can solve challenges.
    Apply here: 
    https://www.linkedin.com/jobs/view/3206802498/

    Client Success Director

    Customer Success Manager

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 10 – Customer Success Jobs
    Talent Team
    Aug 10, 2022 | 2 min read

    Role: Director of Client Success
    Location: Remote, Greater Chicago Area, US

    Organization: seoClarity
    As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Recruit for and build the Client Success Team to a global scale. Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life-cycle. Manage, acquire and build process, tools, and other resources to create a Client Success Center of Excellence. Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. 
    Apply here: https://www.linkedin.com/jobs/view/3213637917/


    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: SEARCH Group Partners, Inc.
    As a Director of Customer Success, you will hire, coach, and grow a team of Customer Success Managers who will support the clients’ customers. Work effectively with Customer Success Managers and Account Executives to implement processes and handoffs throughout the onboarding process to set their customers up for success. Build and develop the relationship with new and existing customers including onboarding, integration, account growth, new product adoption, renewals, etc. Maintain an expert level understanding of the product, along with retention and lifecycle marketing knowledge. 
    Apply here: https://www.linkedin.com/jobs/view/3211178858/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom 
    Organization: Syndio
    As a Customer Success Manager, you will drive retention, loyalty and growth among a dedicated portfolio of customers by understanding their business needs and helping them succeed. Enable successful implementation of the software products through guided instruction and virtual working sessions. Meaningfully contribute to the success of Syndio by driving renewal, upsell and referral opportunities. Work closely with the Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey. Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product. Conduct quarterly business/value review meetings with senior stakeholders at the C-suite.
    Apply here: https://www.linkedin.com/jobs/view/3205256139/


    Role: Customer Success Manager 
    Location: Cambridge, England, United Kingdom (Hybrid) 
    Organization: Speechmatics®
    As a Customer Success Manager, you will manage, grow, and retain a portfolio of customers by helping them achieve maximum value on their investment.  Onboard the customers as efficiently and as quickly as possible, making sure they have everything they need to get their Speechmatics journey up and running.  Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops. Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.  As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.  Create long-standing partnerships that result in customer advocacy. 
    Apply here: https://www.linkedin.com/jobs/view/3175818899/ 


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: Yotpo
    As a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions. Build relationships with clients based on your ability to earn their trust and deliver value. Demonstrate the continuous value of the solutions by successfully renewing annual customers. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of our clients.
    Apply here: https://www.linkedin.com/jobs/view/2860376372/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 09 – Customer Success Jobs
    Talent Team
    Aug 9, 2022 | 2 min read

    Role: Vice President of Customer Success
    Location: Austin, Texas Metropolitan Area, US (Hybrid)

    Organization: Kanerika Inc. 
    As a Vice President of Customer Success, you will generate new business leads and opportunities through your own network, cold reach outs and partnerships. Work closely with global teams of SMEs, inside sales, and leadership to maximize the sales conversions. End-to-end ownership through the sales cycle including stakeholder management, timelines and overall quality of proposals/ presentations. Convert the critical-to-quality (CTQs) of clients into a winning theme. Create technical, business, and commercial solutions that address client CTQs and optimize the competitive strengths of the organization. Prepare proposal defense presentations.
    Apply here: https://www.linkedin.com/jobs/view/3203783086/ 


    Role: Director of Customer Success 
    Location: Tysons Corner, VA, US 
    Organization: RegScale
    As a Director of Customer Success, you will drive customer outcomes, product adoption, and customer experience. Review customer support trends and patterns to identify broader problems while offering creative solutions. Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. Work closely with Sales leadership to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks). Demonstrate thought leadership in cyber security compliance by publishing blog posts, speaking at conferences, answering difficult customer questions, and development of product use cases and documentation. 
    Apply here: https://www.linkedin.com/jobs/view/3199626010/


    Role: Senior Customer Success Manager (3261) 
    Location: Remote, United Kingdom 
    Organization: GBG Plc
    As a Senior Customer Success Manager, you will deliver an exceptional experience for GBG clients by helping them with business challenges and new requirements. Articulate the value and business benefits of the complete range of GBG products and services. Personally concentrate on larger opportunities and provide direction and sales engagement support whilst leading accounts. Engage with clients at both strategic and operational levels and be the demonstrable lead person for all client engagements. Working closely with all GBG internal stakeholders to ensure client and sector challenges are built into the Product Roadmap. Grow GB’s overall revenue and margin. 
    Apply here: https://www.linkedin.com/jobs/view/3209302447/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: Objective Corporation
    As a Customer Success Manager, you will be establishing a trusted adviser relationship that works to ensure customers’ overall satisfaction with Objective’s ECM product. Accelerate customer adoption of ECM IQ through the customer lifecycle journey stages. Becoming customer’s trusted advisor by providing technical guidance and supporting customers’ transformation strategies. Developing success plans for customers that outline their critical success factors, metrics for success, and potential issues, and provide recommendations for best practice. Prioritizing and driving resolution on escalated customer issues. Acting as the Voice of the Customer for our ECM customers, reporting and acting on observed areas for improvement. Supporting development and implementation of ECM customer success programs. 
    Apply here: https://www.linkedin.com/jobs/view/3202492761/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia (On-site)
    Organization: Robert Walters
    As a Customer Success Manager, you will manage a portfolio of customers as well as developing and executing plans. Educate customers on products and services to ensure correct utilization. Driving customer success via initial onboarding, product adoption, and retention initiatives to maximize customer investment and optimize customer lifetime value. Ensure high levels of customer satisfaction.
    Apply here: https://www.linkedin.com/jobs/view/3212527515/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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