Aug 10 – Customer Success Jobs
Role: Director of Client Success
Location: Remote, Greater Chicago Area, US
Organization: seoClarity
As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Recruit for and build the Client Success Team to a global scale. Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life-cycle. Manage, acquire and build process, tools, and other resources to create a Client Success Center of Excellence. Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing.
Apply here: https://www.linkedin.com/jobs/view/3213637917/
Role: Director of Customer Success
Location: Remote, United States
Organization: SEARCH Group Partners, Inc.
As a Director of Customer Success, you will hire, coach, and grow a team of Customer Success Managers who will support the clients’ customers. Work effectively with Customer Success Managers and Account Executives to implement processes and handoffs throughout the onboarding process to set their customers up for success. Build and develop the relationship with new and existing customers including onboarding, integration, account growth, new product adoption, renewals, etc. Maintain an expert level understanding of the product, along with retention and lifecycle marketing knowledge.
Apply here: https://www.linkedin.com/jobs/view/3211178858/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Syndio
As a Customer Success Manager, you will drive retention, loyalty and growth among a dedicated portfolio of customers by understanding their business needs and helping them succeed. Enable successful implementation of the software products through guided instruction and virtual working sessions. Meaningfully contribute to the success of Syndio by driving renewal, upsell and referral opportunities. Work closely with the Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey. Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product. Conduct quarterly business/value review meetings with senior stakeholders at the C-suite.
Apply here: https://www.linkedin.com/jobs/view/3205256139/
Role: Customer Success Manager
Location: Cambridge, England, United Kingdom (Hybrid)
Organization: Speechmatics®
As a Customer Success Manager, you will manage, grow, and retain a portfolio of customers by helping them achieve maximum value on their investment. Onboard the customers as efficiently and as quickly as possible, making sure they have everything they need to get their Speechmatics journey up and running. Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops. Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned. As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing. Create long-standing partnerships that result in customer advocacy.
Apply here: https://www.linkedin.com/jobs/view/3175818899/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Yotpo
As a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions. Build relationships with clients based on your ability to earn their trust and deliver value. Demonstrate the continuous value of the solutions by successfully renewing annual customers. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of our clients.
Apply here: https://www.linkedin.com/jobs/view/2860376372/