Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jul 21 – Customer Success Jobs
    Talent Team
    Jul 21, 2022 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States
    Organization: 
    Up Top Search
    As a Vice President of Customer Success, you will assist the SVP, Partner Success to develop the global Customer Success strategy and execution framework in conjunction with key stakeholders in business development, marketing, product and technology. Build an organization to successfully onboard, manage and retain new creators and developers onto the Polygon platform and ecosystem. Establish strategy and corresponding KPIs, prioritize work and monitor team performance. Measure effectiveness of Customer Success by defining and measuring operational metrics for the team. Build strong operational rigor around goal setting, measurement, and accountability. Serve as the executive sponsor for major customers, and a point of escalation. Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows. 
    Apply here: https://www.linkedin.com/jobs/view/3172898947/


    Role: Director of Customer Success  
    Location: Remote, Chicago, IL, US  
    Organization: 
    OneSpan
    As a Director of Customer Success, you will take care of the daily management of the Customer Success organization, including coaching & developing the team. Oversee an efficient and customer-friendly Customer Success process. Establish, evolve, and grow the role of Customer Success within OneSpan, including the constant development of the team. Identify, implement, and manage tools to help drive superior customer success. Regularly meet with direct reports to review the customer health of their accounts, assist with complex sales cycles, discuss pipelines, mitigate risk, and provide guidance as necessary. Drive continuous change and improvement initiatives throughout the team, raising improvement suggestions and/or pain points to the Senior Leadership as necessary. Manage the activities and performance of the team to ensure the correct execution of policies, practices and procedures.  
    Apply here: https://www.linkedin.com/jobs/view/3180319830/


    Role: Customer Success Manager  
    Location: London, England, United Kingdom (Hybrid)  
    Organization: 
    Brightcove
    As a Customer Success Manager, you will drive retention and growth among a subset of the customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers to ensure they are adopting the product and guide them to best practices and support their product knowledge. Collaborate closely with Account Executive team to partner on expansion opportunities. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Collaborates internally with different teams, such as finance, legal, marketing, support, etc.  
    Apply here: https://www.linkedin.com/jobs/view/3115404528/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (On-site) 
    Organization: 
    Aquent UK
    As a Customer Success Manager, you will identify, create, and implement marketing solutions grounded on achieving measurable business results for the partners. Analyse data and insights to identify areas of opportunity and guide the strategy and implementation of the client solutions to drive growth. Serve as external product consultant educating clients and agencies on product solutions and driving product adoption. Develop media strategy. Work and collaborate with diverse groups of internal cross-functional teams. 
    Apply here: https://www.linkedin.com/jobs/view/3178068304/


    Role: Customer Success Manager 
    Location: Bengaluru, Karnataka, India 
    Organization: 
    Aisera
    As a Customer Success Manager, you will serve as the primary point of contact for customers throughout their entire journey: from onboarding, through implementation, support, expansion, and renewal. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve the highest value. Identify and communicate customers’ pain points and enhancement requests to the product team. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of the processes. Measure and report internally and externally on customers’ project progress, usage, and health KPIs. Deliver & coordinate RCA communications after service outages. 
    Apply here: https://www.linkedin.com/jobs/view/3179448529/

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 16 – Customer Success Jobs
    Talent Team
    Aug 16, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Cambridge, MA, US
    Organization: 
    Volta Labs, Inc.
    As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Develop a framework for the Technology Access Program (TAP) to span from “demo lab” to field placements. Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Contribute to application development including design of experiments and collateral development. Deliver customer training programs to improve the customer onboarding experience.
    Apply here: 
    https://www.linkedin.com/jobs/view/3160069798/


    Role: Customer Success Manager
    Location: Atlanta, GA, US
    Organization: 
    Bonterra
    As a Customer Success Manager, you will manage ongoing client relationships effectively to drive high client retention, loyalty and satisfaction. Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward. Engage with client stakeholders to identify, define, track and measure the overall impact of Bonterra software to the organization. Identify opportunities to better retain clients based on client size, length of service, and other factors. Collaborate with the sales organization to ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell. Drive client participation in Social Solutions communities and use of available knowledge base and online support tools.
    Apply here: https://www.linkedin.com/jobs/view/3221173389/


    Role: Customer Success Manager
    Location: Sheffield, England, United Kingdom (Hybrid)
    Organization: 
    Tes
    As a Customer Success Manager, you will proactively contact customers to assist with onboarding and demonstrating our product platforms to encourage full utilization. Promote the added-value of the product and packages; particularly in relation to how schools’ staff can benefit from increased utilization. Proactively identify cross-sell and upsell opportunities of products through customer engagement ensuring these are captured accurately on our CRM system to enable our sales team to offer appropriate solutions. Deliver consistently against a clear set of objectives and KPI’s relating to customer interactions, increase in product onboarding and adoption. Demonstrate high levels of engagement and passion about all Tes products and an ability to translate this to all our customers.
    Apply here: https://www.linkedin.com/jobs/view/3223352263/


    Role: Customer Success Manager
    Location: London, England, United Kingdom (Hybrid)
    Organization: 
    Attraqt
    As a Customer Success Manager, you will build strong, authentic relationships with key stakeholders to fully understand the customer’s needs and how we can help them succeed. Work with new and existing Attraqt customers to provide onboarding, integration and education to drive long-term customer success. Remain updated on new product features and developed use cases to assist customers in aiming for best practice standards. Proactively escalate and build success plans for at-risk customers, and work with internal and external stakeholders to guide customers to successful resolutions. Collaborate closely with relevant colleagues, namely Professional Services, Product, and Support, to support the success of your customers.
    Apply here: https://www.linkedin.com/jobs/view/3220102912/


    Role: Customer Success Specialist
    Location: Brisbane, Queensland, Australia (Hybrid)
    Organization: 
    Smartgroup Corporation
    As a Customer Success Manager, you will be building strong relationships with clients contact to enable maximum exposure to employees. Delivering organic growth by increasing participation in the clients’ salary packaging program and the number of products and services per client. Presenting product education sessions to small-medium-sized groups. Conducting 1:1 consultation with customers in person. Supporting the implementation and onboarding of new clients and their employees. Managing and resolving key customer issues as well as championing continuous improvements in the client and customer journeys, services products and controls.
    Apply here: https://www.linkedin.com/jobs/view/3215177579/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 11 – Customer Success Jobs
    Talent Team
    Aug 11, 2022 | 3 min read

    Role: Client Success Director
    Location: Remote, United States
    Organization: 
    Lingaro
    As a Client Success Director, you will lead account management for a large global beverages company. Creatively translate Customer goals, priorities, company experience, and capabilities into deals. Create and execute Account Management Plan that encompasses the position, direction, and strategic way forward with the Customer. Proactively seeks for new stakeholders and departments to start cooperation within the Account. Leverage Delivery teams’ presence on Account to harvest up-sell opportunities, change requests, and work extensions. Builds tactical partnerships with vendors and other eco-system players to strengthen Lingaro position on the Account. Reach beyond the Account Team at Lingaro to bring new ideas and capabilities on board.
    Apply here: https://www.linkedin.com/jobs/view/3215083547/


    Role: Customer Success Manager
    Location: Remote, United States
    Organization: 
    Hone
    As a Customer Success Manager, you will build strong relationships with our clients to understand their needs and ensure their success with the Hone platform. Work with multiple client team members and internal team members to successfully onboard program participants. Partner with our Product team to increase product adoption and actively manage customer feedback. Work with Sales to ensure clients renew and/or expand their partnership with us. Through regular check-ins, QBRs, and email engagement, stay in touch with our clients and ensure they’re having a stellar experience with Hone. As the voice of our customers, the CSM must effectively communicate and partner with other departments on various internal projects. Assumes ownership of the customer lifecycle and works cross-functional and within the team to ensure a successful experience.
    Apply here: https://www.linkedin.com/jobs/view/3208201337/


    Role: Customer Success Manager
    Location: London, England, United Kingdom (On-site)
    Organization: 
    Hinterview
    As a Customer Success Manager, you will be ensuring a seamless internal and external handover of clients from the sales team. Successfully onboarding new customers and managing them through the full training suite. Exceptional knowledge of all features on the platform to enable trouble shooting and problem solving for clients. Utilization of the client success software to ensure a high health score and active usage across your client book. Maintain a net positive churn rate across the team. Ensure a growing customer book month on month through upsell + feature add on’s. Collate customer success stories and work with management to ensure they are fed back into the BD team in a structured manner.
    Apply here: 
    https://www.linkedin.com/jobs/view/3212702328/


    Role: Senior Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Affinity.co
    As a Customer Success Manager, you will own a book of Affinity’s largest and most strategic customers, and drive renewals and upsells for these accounts. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product. Become a product expert: Develop best practices to share across clients, helping them best leverage Affinity’s full functionality. Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.
    Apply here: 
    https://www.linkedin.com/jobs/view/3215459376/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia (Hybrid)
    Organization: 
    Cint
    As a Customer Success Manager, you will support partners or customers in achieving their goals through the use of the Cint Marketplace. Manage campaigns for Cint Marketplace customers to support optimal usage of Cint products, and advocate for customer needs across internal stakeholder groups. Execute customer success plans to optimize customers’ use of the Cint Marketplace. Identify customers’ needs and transfer into upselling and cross-selling opportunities. Support digital onboarding for new customers. Provide technical consultation as a customer advocate. Analyze trends in customer performance on a regular basis. Develop a full understanding of the company, the market research industry, and how the Marketplace technology can solve challenges.
    Apply here: 
    https://www.linkedin.com/jobs/view/3206802498/

    Client Success Director

    Customer Success Manager

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 10 – Customer Success Jobs
    Talent Team
    Aug 10, 2022 | 2 min read

    Role: Director of Client Success
    Location: Remote, Greater Chicago Area, US

    Organization: seoClarity
    As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Recruit for and build the Client Success Team to a global scale. Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life-cycle. Manage, acquire and build process, tools, and other resources to create a Client Success Center of Excellence. Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. 
    Apply here: https://www.linkedin.com/jobs/view/3213637917/


    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: SEARCH Group Partners, Inc.
    As a Director of Customer Success, you will hire, coach, and grow a team of Customer Success Managers who will support the clients’ customers. Work effectively with Customer Success Managers and Account Executives to implement processes and handoffs throughout the onboarding process to set their customers up for success. Build and develop the relationship with new and existing customers including onboarding, integration, account growth, new product adoption, renewals, etc. Maintain an expert level understanding of the product, along with retention and lifecycle marketing knowledge. 
    Apply here: https://www.linkedin.com/jobs/view/3211178858/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom 
    Organization: Syndio
    As a Customer Success Manager, you will drive retention, loyalty and growth among a dedicated portfolio of customers by understanding their business needs and helping them succeed. Enable successful implementation of the software products through guided instruction and virtual working sessions. Meaningfully contribute to the success of Syndio by driving renewal, upsell and referral opportunities. Work closely with the Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey. Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product. Conduct quarterly business/value review meetings with senior stakeholders at the C-suite.
    Apply here: https://www.linkedin.com/jobs/view/3205256139/


    Role: Customer Success Manager 
    Location: Cambridge, England, United Kingdom (Hybrid) 
    Organization: Speechmatics®
    As a Customer Success Manager, you will manage, grow, and retain a portfolio of customers by helping them achieve maximum value on their investment.  Onboard the customers as efficiently and as quickly as possible, making sure they have everything they need to get their Speechmatics journey up and running.  Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops. Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.  As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.  Create long-standing partnerships that result in customer advocacy. 
    Apply here: https://www.linkedin.com/jobs/view/3175818899/ 


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: Yotpo
    As a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions. Build relationships with clients based on your ability to earn their trust and deliver value. Demonstrate the continuous value of the solutions by successfully renewing annual customers. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of our clients.
    Apply here: https://www.linkedin.com/jobs/view/2860376372/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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