Published May 26, 2023

Role: Customer Success Manager 
Location: Nashville, TN, United States (Remote) 
Organization: Luma Health 
As a Customer Success Manager, you’ll function as the client’s first point of contact as they explore Luma Health’s solutions and offerings. providing tactics and best practises to increase their influence within the system. In order to help customers accept, use, and pick future products based on client strategic aims, you will offer them expert advise. To ensure that users at each account are utilising Luma to its fullest potential, you will proactively monitor and interact with them. You will also work with your colleagues to answer client requests. 
Apply here: https://www.linkedin.com/jobs/view/3615964476/ 


Role: Customer Success Manager 
Location: Los Angeles, CA, United States (Remote)   
Organization: Mattermost 
As a Customer Success Manager, you’ll own the primary relationship with the Enterprise segment in the US Public Sector and act as an internal spokesperson for the voice of the customer. Create strategic connections with Mattermost’s clients to give the most possible value to both parties. Recognising areas that present a deep strategic relationship to enable customers to fully utilise the benefits of our software requires an understanding of the organisational structure of our clients as well as a careful balancing of inquiry and empathy. In order to promote adoption, account stickiness, and usage across their organisation, they should own the customer journey and align on value-driven success drivers and metrics. 
Apply here: https://www.linkedin.com/jobs/view/3611756192/ 


Role: Customer Success Manager 
Location: Boston, MA, United States (On-site)   
Organization: Turtl 
As a Customer Success Manager, you’ll oversee assisting in making sure that the client gets the most out of the Turtl licence they have purchased and eventually wants to renew their licence. You report to a Senior client Success Manager. You will be required to take the time to comprehend the rationale behind a customer’s purchase of Turtl and their intended objectives. Together with the client, you will establish success metrics that benefit both parties. 
Apply here: https://www.linkedin.com/jobs/view/3617580359/ 


Role: Customer Success Manager 
Location: Dallas, TX, United States 
Organization: Stealth Monitoring, Inc. 
As a Customer Success Manager, you’ll create and maintain strong, enduring relationships with customers through phone calls, videos, and emails while offering a consistent customer experience at all allocated locations. Find and establish connections with important customers stakeholders who occupy diverse positions at each allocated site. Ability to absorb and analyse information skillfully; recognise problems quickly and solve them. Reduce customer complaints and incidents while maintaining high levels of customer satisfaction, and when necessary, communicate with escalation points. Prioritise and handle numerous open issues concurrently while utilising resources from various departments. 
Apply here: https://www.linkedin.com/jobs/view/3617788685/ 


Role: Customer Success Expert 
Location: Lakewood, NJ, United States (On-site)   
Organization: Avalon 
As a Customer Success Expert, you’ll assist customers who request support ranging from product training and troubleshooting, account-services related requests (billing/orders), and shipment status. Supports ongoing management and retention activities, including research to determine the root cause of the issue or problem. Identifies the best approach for retaining business based on client’s situation. Takes initiative and identifies potential issues. 
Apply here: https://www.linkedin.com/jobs/view/3617953135/ 


Published May 25, 2023

Role: Customer Success Specialist 
Location: Texas, United States 
Organization: SwipeTrack Solutions 
As a Customer Success Specialist, you’ll respond quickly and effectively to support and trouble tickets. Investigate and fix technical problems with the XTruLink ticketing system. Provide customers with succinct and clear answers to their questions. Whenever necessary, escalate complex concerns to the relevant team members. For the XTruLink ticketing platform, conduct client trainings and onboarding sessions. Create and deliver specialised training materials based on client needs. Make sure clients are fully aware of the functions and features of the platform. 
Apply here: https://www.linkedin.com/jobs/view/3616059459/ 


Role: Customer Success Specialist 
Location: Minneapolis, MN 
Organization: SureSwift Capital   
As a Customer Success Specialist, you’ll be the main Customer Success Advisor for Tradervue clients will be you. Proactively offer clients solutions, such as workarounds, advice, and follow-up help, in advance of their demands from the initial request. Maintain a thorough understanding of Tradervue to better support clients and resolve problems. Provide instructions for reproducing escalating technical difficulties and troubleshoot them.Work together with your team to enhance the customer experience. Create and nurture relationships with customers through uplifting and beneficial messages. 
Apply here: https://www.linkedin.com/jobs/view/3616054913/ 


Role: Customer Success Specialist 
Location: Nashville, TN On-site   
Organization: The Concinnity Company 
As a Customer Success Specialist, you’ll gain thorough familiarity with the Cloud Concinnity® platform. Ensure intended account outcomes by guiding accounts through a successful deployment and on-boarding process. Make sure that the implementation and training deadlines are adhered to. Engage customers via frequent, purposeful touchpoints to encourage product uptake and on-going participation. Assist in educating new users on how to use important product features efficiently. Contribute to strengthening and scaling up implementation and training procedures. Support and service all customers with distinction. 
Apply here: https://www.linkedin.com/jobs/view/3616081468/ 


Role: Customer Success Manager 
Location: Houston, TX, United States (Remote) 
Organization: Sibme 
As a Customer Success Manager, you’ll manage designated clients and act as their first point of contact following sales and before implementation. Track user involvement for all given accounts on a monthly basis, and group customers based on usage for monthly reviews. Measure client satisfaction and product implementation levels through recurring touchpoints. Utilise CS analytics to find churn-predictive markers and take preventative measures. For customers, keep an eye on NPS Digest. Contact the account owner and the respondents identified in the NPS digest to confirm contact with any customers who’s average NPS score is below our desired benchmark. 
Apply here: https://www.linkedin.com/jobs/view/3616986900/ 


Role: Customer Success Manager 
Location: Plano, TX, United States (On-site) 
Organization: PathSpot 
As a Customer Success Manager, you’ll create and uphold meaningful communication with consumers over the phone, in writing, and occasionally in person. Manage the customer experience proactively for a variety of accounts at different stages of the account lifetime. By examining user data and generating insights that add value for our clients, create customer reports. Manage and conduct biweekly status calls, going over unfinished business and relevant reports. 
Apply here: https://www.linkedin.com/jobs/view/3616970411/ 


Published May 24, 2023

Role: Customer Success Manager 
Location: Santa Clara, CA, United States (Remote) 
Organization: PayNearMe 
As a Customer Success Manager, you’ll gain a thorough understanding of the customer’s business initiatives, and collaborate with the customer and PNM teams to accomplish those objectives. Work together with internal teams to address customer concerns, relay product requests from customers, and deliver top-notch service on schedule. Analyse the customers’ degree of involvement with the product(s), and give the other PNM teams comments on how to improve the product and service. For important merchants in our core verticals, provide daily account management and customer success including status reporting, implementing various initiatives, and consultative selling. 
Apply here: https://www.linkedin.com/jobs/view/3615734513/ 


Role: Customer Success Manager 
Location: United States (Remote) 
Organization: BuildWitt 
As a Customer Success Manager, you’ll proactive client help by phone, email, and video. Cultivate wonderful connections both internally and internationally. Represent the interests of the client in departmental meetings. Inform the client about new features and the roadmap. Assist the POC with all issues, defects, and updates. Work strategically with the POC to increase value and promote product use Keep the account current with POC and new user training sessions. Make sure you regularly arrange touchpoints with each client. Prepare the client for renewal. 
Apply here: https://www.linkedin.com/jobs/view/3615717029/ 


Role: Sr. Manager, Customer Success 
Location: Phoenix, AZ, United States (Remote) 
Organization: Postscript 
As a Sr. Manager, Customer Success, you’ll create and manage a Scale team that is highly motivated, productive, and regularly shows sound judgement. Encourage a strong sense of responsibility for both consumers and one another. Create plans for team members’ ongoing professional development. Create and implement playbooks and processes for your team that are efficient and repeatable. Together with our marketing colleagues, create and put into action 1: Numerous programmes that support our corporate value of putting the needs of our customers first. Create proactive tactics that enable our customers to get the most return on their investment from our goods and produce high levels of net dollar retention. Give team members the tools they need to handle all important client touch points, such as upgrades, downgrades, escalations, usage, and adoption, with ease. 
Apply here: https://www.linkedin.com/jobs/view/3613591734/ 


Role: Customer Success Specialist 
Location: Quakertown, PA, United States (Hybrid) 
Organization: Envista Holdings Corporation 
As a Customer Success Specialist, you’ll become the clients’ go-to partner for DEXIS dental imaging needs and for digital products and services. ensuring onboarding pleasure by developing a strong relationship through a frequent communication schedule. Working with DEXIS sales teams, Dealers, and other third parties to manage the client environment prior to installation in order to ensure the successful onboarding of DTX Studio. Offer internal and external customers high-level customer-centric interactions by proactively engaging with all stakeholders and resolving issues as soon as they arise. By showing empathy, comprehending and soothing the customer, taking control, and coming up with original solutions to the client’s demands, you can deftly dissolve challenging customer situations. 
Apply here: https://www.linkedin.com/jobs/view/3615281865/ 


Role: Customer Success Lead 
Location: Oakland, CA, United States (On-site)   
Organization: FreeWire Technologies 
As a Customer Success Lead, you’ll serve as the primary point of contact for clients when they need to discuss field problems, remote troubleshooting, or other support needs. Collaborate with clients to comprehend their distinct use cases and offer ideas to optimise their utilisation of our product based on reliable data. Join forces with the field service team to comprehend technical problems and represent the customer’s interests in securing prompt resolution. Develop a thorough grasp of the components that make up the value chain for retail EV chargers (such as the charger, network, credit card reader, etc.), how they interact with one another, and how to best manage, root out, and handle problems. 
Apply here: https://www.linkedin.com/jobs/view/3615775550/ 


Published May 23, 2023

Role: Customer Success Manager 
Location: Melville, NY, United States (Remote) 
Organization: Get It Recruit – Marketing 
As a Customer Success Manager, you’ll learn everything there is to know about the MyAdvice suite of digital marketing products and services. Be in charge of and cultivate the relationship you have with your allocated clients, ensuring their pleasure, growth, and retention. To promote the use of software and maximise its advantages, we educate customers on our products and services. Finding, pursuing, and closing upsell possibilities while working to meet monthly sales targets. Work together with clients to fully grasp their aims and assist them in achieving their marketing objectives. 
Apply here: https://www.linkedin.com/jobs/view/3608181646/ 


Role: Customer Success Manager 
Location: Urbandale, IA, United States (On-site) 
Organization: BioSpace 
As a Customer Success Manager, you’ll Drive client usage and product uptake by working with sales, marketing, and other internal teams to maximise client ROI. Cultivate enduring connections with BioSpace customers. Give BioSpace clients complete service support, including job posts, ad products, and other goods and services based on their requirements. Boost usage, participation, and understanding while promoting best practises. Investigate complaints and address issues in a creative and effective manner, escalating as necessary. 
Apply here: https://www.linkedin.com/jobs/view/3614556355/ 


Role: Director of Customer Success 
Location: Phoenix, AZ, United States (Remote) 
Organization: Postscript 
As a Director of Customer Success, you’ll create and manage a highly motivated, productive team that routinely uses sound judgement and decision-making. Encourage a strong sense of responsibility for both consumers and one another. Create strategies for team members’ ongoing professional development and hold regular coaching and feedback sessions. Create and implement playbooks and processes for your team that are efficient and repeatable. Give team members the tools they need to handle all important client touch points, such as upgrades, downgrades, escalations, usage, and adoption, with ease. Create and implement a regular reporting schedule for team performance and CS metrics. 
Apply here: https://www.linkedin.com/jobs/view/3612584884/ 


Role: Customer Success Manager 
Location: United States (Remote)  
Organization: Pinpoint Applicant Tracking System 
As a Customer Success Manager, you’ll be responsible for putting Pinpoint into use for their client list. This process can take anywhere from 2 weeks and 6 months, depending on the size of the client. We provide a customised implementation procedure to every customer since we believe that implementation is the key to the successful adoption and retention of our platform. We invest a lot of time and money to ensure that this procedure is top-notch for our clients, so we will be counting on you to adhere to and consistently enhance the implementation project roadmap. 
Apply here: https://www.linkedin.com/jobs/view/3608663659/ 


Role: Customer Success Agent 
Location: Austin, TX, United States (On-site) 
Organization: LifeSeasons 
As a Customer Success Agent, you’ll respond to 80–100 incoming calls, emails, and chats from customers and determine the kind of assistance they require. While recording necessary information in computer systems, ask the right questions and listen intently to identify any specific questions or issues. Guiding consumers through LifeSeasons and NeuroQ websites while reassuring and encouraging them to become independent users of our tools. Work with support resources to resolve customer issues and/or collaborate with others to resolve escalated issues by researching difficult issues across multiple databases. 
Apply here: https://www.linkedin.com/jobs/view/3612562293/ 


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