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Understand your customers interactions with your product and make informed product success decisions.
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Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published December 2, 2022
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities. Onboard and train new customers on the solution. Support clients and resolve their issues. Internal and external key stakeholder management. Development of territory and account development, training, and educational plans.Apply here: https://www.linkedin.com/jobs/view/3357069297/
Role: Director of Customer SuccessLocation: Remote, United States Organization: Exterro As a Director of Customer Success, you will be the leader and expert in the post-close customer journey. Develop internal processes to support a world-class customer experience. Lead a team of Customer Success Managers who monitor the health of each client – from customer onboarding forward. Responsible for hiring, managing, and developing a Customer Success team. Focus on increasing NRR by ensuring the CSM team is showing customers ROI, increasing product adoption, and resolving issues quickly and effectively. Collaborate with sales, solutions consultants, support, and professional services to prepare account plans and support the customers with the right resources. Lead Customer Success Managers to drive client product adoption by developing in-depth knowledge of the product suite.Apply here: https://www.linkedin.com/jobs/view/3383207214/
Role: Vice President of Customer SuccessLocation: Remote, United States Organization: PeopleFluent As a Vice President of Customer Success, you will lead the Customer Success Management team by sharing the vision for customer functions and empowering managers to set goals for the fulfillment of business needs. Collaborate with sales, professional services, and channel partner functions regarding their influence on the customer journey. Lead the team in defining the Customer Journey and deploying programs that enable customer goal achievement, new feature adoption, and growth opportunities. Drive change that balances reactive customer support functions with proactive customer success activities across the organization to Increase customer renewal rates and reduce client churn. Coach individual managers to improve or develop management and leadership competencies.Apply here: https://www.linkedin.com/jobs/view/3381713190/
Role: Customer Success LeadLocation: Belfast, Northern Ireland, United Kingdom (Hybrid) Organization: Locate a Locum As a Customer Success Lead, you will ensure the customers are getting the most from the solutions. Maintain a high level of knowledge of the software solutions and new functionality as it is released. Effective and clear communication is at the top of your priorities at all times. Able to plan and run efficient meetings. Data-driven, particularly when performing analysis of system use. Listening to understand is a key trait. Proactively provide feedback to product management on opportunities to improve the solution based on your customer insights.Apply here: https://www.linkedin.com/jobs/view/3382799785/
Role: Director of Customer SuccessLocation: Remote, United Kingdom Organization: Glowing As a Director of Customer Success, you will take over the day-to-day management of the 2-person customer success team and learn how to train customers on the platform. Design and deliver a repeatable, scalable, and delightful customer onboarding process. You will write, execute, and train others on a playbook for a mid-market and enterprise customer success motion (post-onboarding adoption, renewal, expansion). You will determine, develop a measurement methodology for, and improve key performance indicators, such as client health, net promoter score (NPS), customer satisfaction (CSAT), and customer advocacy (references). Apply here: https://www.linkedin.com/jobs/view/3380324847/
Published December 1, 2022
Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. This includes separating system defects from user errors. Attend regular internal meetings and provide project status updates and follow up on client requests. Attend client meetings as needed. Review functional scope documents (for enhancements with the system) with internal organization to ensure full details of new functionality have been captured. Ensure the new functionality meets company standards prior to release and test functionality after it has moved to production for any bugs. Manage software defects reported by clients, log them into a defect tracking system and work with client support managers for resolution. Apply here: https://www.linkedin.com/jobs/view/3375819869/
Role: Head of Customer Success Location: Remote, United States Organization: GoodTime.io As a Head of Customer Success, you will set the vision and develop strategic goals for the department, based on a substantial understanding of modern creative workflows, working with leadership to set and track department goals and metrics. Recruit, train, and mentor a high-performing team of customer success professionals. Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Strengthen and expand relationships with executive decision-makers and key stakeholders at many of the largest strategic accounts. Oversee client onboarding and lifecycle experience, stepping in as needed to navigate difficult situations. Set clear metrics and goals for the team and individual efficiency as well as client success. Apply here: https://www.linkedin.com/jobs/view/3374599593/
Role: Customer Success Manager Location: Remote, United Kingdom Organization: GivenGain Foundation As a Customer Success Manager, you will assist your manager in successfully identifying and onboarding new partners. Work with the sales team to onboard non-profits and assist them with their fundraising strategies. Ensure effective engagement with established partners. Manage and pilot fundraising campaigns for the partners’ events. Proactively advise the partners on multiple channels and strategies to maximize their fundraising activities. Share learnings acquired through client liaison with the product and marketing teams. Be accountable for customer success management and key account management (events, charities, corporates, and fundraisers). Develop and nurture a regional network of charities, event organizers, and corporates. Apply here: https://www.linkedin.com/jobs/view/3382707017/
Role: Senior Customer Success Manager Location: Remote, Australia Organization: Wiz As a senior Customer Success Manager, you will act as a Trusted Advisor for 10-15 customers to drive adoption and quantify the value of the product. Educate and train customers on the product, business roadmap, and services to help better their ability to succeed. Partner with internal partners to align account activities with the customer’s business case and strategy. A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how the range of product offerings can grow the customers’ business. Exceptional levels of organization in your workflows – you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently. Apply here: https://www.linkedin.com/jobs/view/3369968587/
Role: Customer Success Team LeadLocation: Eight Mile Plains, Queensland, Australia (On-site)Organization: simPRO SoftwareAs a Customer Success Team Lead, you will ensure a strong focus is maintained on the successful retention of the customer base. Coordinate the delivery of services following implementation, to ensure the full utilization of the product and provide a path for the adoption of the full suite of products. Establish and maintain excellent rapport and relationships with customers and other stakeholders. Provide direction, clear instructions, guidance, and support to the Customer Success Team. People management of the team, including carrying out both individual and team meetings, along with monitoring and supporting daily performance and managing more formal reviews. Track the progress of team workloads & deadlines, adjusting and re-assigning when required. Apply here: https://www.linkedin.com/jobs/view/3382095911/
Published November 30, 2022
Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid)Organization: DrivewyzeAs a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Own the fleet customer segment customer journey from post-sale to implementation, identifying and recommending opportunities to improve processes, customer satisfaction rates, and other key performance indicators. Establish and nurture relationships with key contacts in critical fleet accounts and coordinate the involvement of internal groups, including sales, marketing, and channel management, to address concerns and meet fleet expectations. Monitor the movement of deployments and work with the team to ensure progression. Act as the escalation point for customer issues and concerns and ensure they are resolved in a timely manner.Apply here: https://www.linkedin.com/jobs/view/3373021745/
Role: Customer Success ManagerLocation: Remote, Canada Organization: Deeded As a Customer Success Manager, you will onboard new partners to the platform. Build relationships with key individuals and proactively follow up on their feedback and experience. Be the first line to resolve any issues, working with the internal teams and resolving any issues in a lightning-quick fashion. Conduct check-in calls, meetings, and various touchpoints with partners. Host and present in webinars, in-person events, and company events.Apply here: https://www.linkedin.com/jobs/view/3373038978/
Role: Director of Customer SuccessLocation: Troy, MI, United States (Hybrid) Organization: ViziRecruiter As a Director of Customer Success, you will analyze and review account metrics to determine performance status and opportunities. Proactively assess, clarify, and validate customer needs on an ongoing basis. Prepare regular account plans with key objectives using key account metrics. Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel. Serve as the primary liaison between key customers and daily operational internal teams. Organize and manage daily workflow, employee schedules, coaching, and performance. Assist in onboarding new customers. Deliver data performance reports to team members. Document customer information, activities, and interactions within the assigned CRM.Apply here: https://www.linkedin.com/jobs/view/3373029789/
Role: Customer Success DirectorLocation: Boston, MA, United States Organization: Checkr, Inc. As a Customer Success Director, you will establish a deep level of trust with the customer to solidify the existing strategic partnership. Bring thought leadership and strategic planning to go deeper and wider on the account. Own navigating through key challenges, investigations, and escalating issues as appropriate. Work closely with the Account Management team to manage the overall health of the account, ensure attainment/no churn, and surface any upsells/growth opportunities. Build strong relationships with the customer at the operational and management level. Develop a deep understanding of the products and processes and how they map to the customer’s program to drive positive business outcomes. Apply here: https://www.linkedin.com/jobs/view/3380739690/
Role: Customer Success LeadLocation: Sydney, New South Wales, Australia (Hybrid)Organization: InstantAs a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning, and execution of their bespoke customer success plan. Ensure customer satisfaction that leads to holding the product stickiness, customer satisfaction, and 0% churn rate. Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift. Answer questions and facilitate data requests, user feedback, and bug reports to the product team. Act as the Voice of the Customer internally to represent customer needs and wants.Apply here: https://www.linkedin.com/jobs/view/3373632988/
Published November 29, 2022
Role: Senior Director, Customer SuccessLocation: Remote, United StatesOrganization: OneSpanAs a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Hire, enable, coach, and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management, including coaching & developing the team. Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, and product implementation and reduce churn. Regularly meet with direct reports to review the customer health of their accounts, assist with complex sales cycles, discuss pipelines, mitigate risk, and provide guidance as necessary. Apply here: https://www.linkedin.com/jobs/view/3379265348/
Role: Customer Success AssociateLocation: Scottsdale, AZ (Hybrid) Organization: Axon As a Customer Success Associate, you will be the subject matter expert for all contract knowledge across the organization. Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team. Play an instrumental role in quarterbacking complex issues by acting as an internal customer advocate and primary driver in ensuring all customer needs are met in a timely manner. Develop in-depth knowledge of their product offerings, contracts, internal sales, and accounting procedures. Consistently provide recommendations for process improvement and efficiency. Apply here: https://www.linkedin.com/jobs/view/3379244942/
Role: Associate Customer Success ManagerLocation: Brisbane, Queensland, Australia Organization: Skedulo As an Associate Customer Success Manager, you will lead a book of customer accounts with the goal of renewing customers year over year and identifying revenue expansion opportunities. Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customers’ overall objectives are being met and drive outcomes through the adoption of products and services. Establish and grow key relationships with executive sponsors and decision-makers across the full book of business. Identify and manage customer escalations to drive resolution internally with stakeholders and externally with customers. Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success in retaining Customers for Life. Apply here: https://www.linkedin.com/jobs/view/3373550451/
Role: Customer Success ManagerLocation: Remote, Canada Organization: Power Factors As a Customer Success Manager, you will manage the client experience throughout the life of the engagement to ensure client satisfaction. Coordinate internal resources (Product, Development, Engineering, Sales) on behalf of customers’ interests to achieve their desired business outcomes. Maintain a complete understanding of products and services and serve as the face with the Customers. Demonstrate a project management approach in planning, execution, monitoring, control, and closure of assignments. Create and improve policies and procedures that optimize the customer experience. Act as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc. Apply here: https://www.linkedin.com/jobs/view/3374680560/
Role: Director – Customer SuccessLocation: Delhi, India (Hybrid) Organization: Harappa As a Director – Customer Success, you will own strategic customer relationships including end-to-end stakeholder management by ensuring customer success as you drive activation, adoption and completion of courses of varied cohorts. Active communication management (with learners and other client stakeholders) to drive engagement and solve potential friction points. Responsible for setting up, scaling, and executing online value-added services (complementing the core online courses) across accounts. Develop programs to increase engagement by partnering with cross-functional teams like business development, design and special ops to facilitate learner success. Data analysis to ascertain cohort learning trends and patterns to initiate and lead systemic learner engagement campaigns. Curation of nudge strategy to drive day-to-day learner communication. Apply here: https://www.linkedin.com/jobs/view/3375196635/
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