Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published November 25, 2022
Role: Customer Success ConsultantLocation: Remote, United States Organization: Phocas Software As a Customer Success Consultant, you will manage assigned accounts by developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs. Be a Point of Contact for clients to document their business needs, and technical requirements and provide solutions. Troubleshoot and solve customer problems where appropriate, alternatively being able to escalate issues to applicable internal resources. Proactively drive customer education through training sessions and attendance. Maintain and update customer information and engagement activities in the CRM system (HubSpot). Research and maintain knowledge of competitors to strategically position their products, services, and solutions better. Apply here: https://www.linkedin.com/jobs/view/3370617438/
Role: Customer Success Specialist Location: Remote, United States Organization: affable.ai As a Customer Success specialist, you will establish training and onboarding programs for new clients to ensure that they adopt their solution successfully. Track customer analytics to understand user behavior and identify potential product features proactively. Liaise with the tech team to resolve client requirements and feedback. Liaise with the marketing team to create case studies. Identify upsell opportunities and manage renewal conversations.Apply here: https://www.linkedin.com/jobs/view/3375057251/
Role: Customer Success Manager Location: Bath, England, United Kingdom (Hybrid) Organization: Cognisess As a Customer Success Manager, you will work with a dedicated Commercial Account Manager to build and sustain direct relationships with key individuals across your client portfolio. Understand better than anyone else in the business or client’s business, how your portfolio of clients uses the platform. When things aren’t working as expected you will be the go-to person for working with the techies to understand what is going on. When we are changing the platform, you will need to be the clients’ champion in the business to make sure we don’t break their processes. Work with the clients to understand how we could improve the platform for them and champion these changes in the business. Apply here: https://www.linkedin.com/jobs/view/3369395883/
Role: Customer Success ManagerLocation: Remote, India Organization: Cornerstone OnDemand As a Customer Success Manager, you will enable the customers to realize business value from their investment and make the customers passionate advocates. Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them. Be accountable to drive high usage of the platform within customers by driving the creation and execution of a thorough and action-oriented adoption plan. Leverage deep functional expertise to increase the customer’s usage of the platform(s).Apply here: https://www.linkedin.com/jobs/view/3330134587/
Role: Head of Customer SuccessLocation: Remote, EMEA Organization: Storm6As a Head of Success Manager, you will work in a fast-paced and high-growth environment to build new relationships with major employers across EMEA. Manage and grow existing clients and partnerships. Handle Revenue Cycle Management. Apply here: https://www.linkedin.com/jobs/view/3358657108/
Published November 24, 2022
Role: Director of Customer SuccessLocation: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Implement and uphold the CS quota for upsells and collaborate with BDEs to ensure that the opportunities identified by CS are actionable and have a high probability of closing. Foster collaboration and trust both within and across teams, especially at your peer level and senior leadership. Ensure alignment between CS/BDE teams to support books of business and client partnership growth. Provide monthly agency insights on the development of best practices and processes to promote alignment, collaboration, and accountability for successful client relationships. Create internal documents and playbooks providing team members the resources needed to succeed, especially client-facing.Apply here: https://www.linkedin.com/jobs/view/3366313823/
Role: Director, Customer SuccessLocation: Remote, United Kingdom Organization: Harris Computer As a Director, Customer Success, you will design and implement a new strategic outreach program for S&S’ customers, which ensures that customers derive maximum value and the net benefit from their investment in S&S’ product suite. Cultivate a wildly successful Customer Success Manager team who serve as highly valued, trusted advisors to utility executives, end users, and other S&S champions. Identify opportunities to expand customer relationships and generate new opportunities for growth and innovation. Maintain strong customer retention rates and net promoter scores aligned with corporate goals. Identify product improvement opportunities and work with the S&S Product Management team to develop new features and functionality within the solution to support customer objectives.Apply here: https://www.linkedin.com/jobs/view/3365872563/
Role: Customer Success Manager Location: Kiln Farm, England, United Kingdom (On-site) Organization: Rockwell Automation As a Customer Success Manager, you will manage the Adoption of Service Agreements to ensure efficient implementation and drive necessary support to support customer success and ultimately the renewal. Use data and workflow information from the Customer Success Platform to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in the portfolio. Translate available customer data contained within the Customer Success Platform and other sources into value delivered to customers by engaging Services contracts and software subscriptions. Communicate value delivered to customers on a periodic cadence using QBR methodology and other means of communication/cadences.Apply here: https://www.linkedin.com/jobs/view/3373810614/
Role: Customer Success SpecialistLocation: Sofia, Sofia City, Bulgaria (On-site) Organization: Sensata Technologies As a Customer Success Specialist, you will develop strong and effective internal and external relationships. Participate in the development and submission of customer quotations for assigned tiers following the defined process. Communicate directly with customers on assigned responsibilities and tasks. Assist with the following activities within the regional sales team related to all accounts: account setup, lead times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier-related items. Support the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty, and other customer-related issues, escalations, and discrepancies.Apply here: https://www.linkedin.com/jobs/view/3373478238/
Role: Customer Success ManagerLocation: Remote, Australia Organization: InstaclustrAs a Customer Success Manager, you will be responsible for the successful retention of customer workloads on the product by NetApp’s portfolio. Grow footprint by expanding current workloads and developing customer advocacy. Improve customer satisfaction and maintain a high level of customer experience, as measured by NPS. Act as a customer advocate to internal teams and be an “expert” in the account. Review support tickets for satisfaction, arrange value add services and coordinate efforts between multi-discipline teams. Provides mentorship and training of other associates at the same level or below on processes and tools; and how to handle more complex issues/requests. Apply here: https://www.linkedin.com/jobs/view/3366359311/
Published November 23, 2022
Role: Director, Customer Success Location: Chicago, IL, USA (On-site) Organization: Flock Freight As a Director, Customer Success, you will spearhead the establishment of a group of Account Managers, Customer Success Team Leads, and Customer Success Managers that are well-versed in delivering stellar customer service within the logistics industry. You are the industry guru, and you coach new and veteran employees on the company’s service offerings, market trends, and industry standards. You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. You will ensure new customers are effectively onboarded into the Customer Success Department by understanding their needs and requirements and ensuring the teams execute their expectations to ensure retention and growth.Apply here: https://www.linkedin.com/jobs/view/3309953229/
Role: Director, Customer SuccessLocation: Palo Alto, CA, USA (Hybrid)Organization: AiseraAs a Director, Customer Success, you will lead support team members to deliver a best-in-class experience. Provide coaching and training to empower the continued career development of your team. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term. Design and maintain consistent processes that allow for consistent, easy tracking of KPIs. Manage and assign resources based on capacity and experience and customer value. Maintain a high level of customer satisfaction with the services. Accurately forecast efforts for capacity planning and develop an accurate capacity model to ensure proper headcount throughout the year. Apply here: https://www.linkedin.com/jobs/view/3335289651/
Role: Customer Success ManagerLocation: London Area, United Kingdom (Hybrid) Organization: Nordcloud, an IBM Company As a Customer Success Manager, you will be a single point of contact for Managed Cloud customers. Focusing on customer satisfaction and loyalty as well as building close long-term relationships with them. Controlling Service financials & profitability ( inc cost optimization for capacity customers). Helping to understand existing processes and create new ones, both internally and with a customer. Providing insight and relaying the voice of customers with internal teams. Supporting the Managed Cloud teams in understanding the customer’s needs. Keeping both the customer and the team informed about the needs and changes. Proactively recognizing customers’ needs and using the resources to drive continuous improvements i.e., quality, automation, and profitability.Apply here: https://www.linkedin.com/jobs/view/3371205577/
Role: Customer Success Team Leader Location: West End, Queensland, Australia (Hybrid) Organization: SilverChef As a Customer Success Team Leader, you will lead with purpose, coach for performance, and support your team to meet KPIs. Your stakeholder management in a B2B organization is second to none: working with internal and external customers you drive a collaborative approach to achieve business objectives. You’ll be a critical team member in a fast-growing, highly successful global finance business that does things differently. They are genuinely committed to helping customers achieve their dreams and have already invested more than $1.5bn in the hospitality industry globally.Apply here: https://www.linkedin.com/jobs/view/3365439389/
Role: Customer Success ManagerLocation: Stockholm, Stockholm County, Sweden (On-site)Organization: ZaverAs a Customer Success Manager, you will manage customer onboarding. Identify and support expansion and additional sales opportunities. Manage incoming cases to customer support. Track customer health metrics and KPIs. Distill best practices and disseminate them across the customer base. Be the voice of the customer; bring real customer insights to the product development team. Strategically expand engagement and build relationships with customer decision-makers. Make the customers the super-ambassadors. Make a real impact by challenging the status quo. Apply here: https://www.linkedin.com/jobs/view/3368378555/
Published November 22, 2022
Role: Director of Customer Success Location: Houston, TX (Hybrid) Organization: Homebase As a Director of Customer Success, you will scale a global team and organization that is relentless in driving amazing customer experiences and aligned to the company’s culture of respect for customers, employees, and mission to serve small businesses. Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. Create a productive, high-energy, and achievement-oriented team environment. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment.Apply here: https://www.linkedin.com/jobs/view/3365672396/
Role: Director, Customer SuccessLocation: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. You are expected to identify, assess and improve the workflow of, where possible, teams through operational efficiencies by way of systems/tools, automation or adjustments to the existing processes. You’re accountable for the leads of each functional area on adherence & compliance to the standard best practices to deliver high-quality services.Apply here: https://www.linkedin.com/jobs/view/2805706970/
Role: Customer Success DirectorLocation: England, United Kingdom Organization: Splunk As a Customer Success Director, you will drive customer success strategies and work collaboratively to help selected strategic customers roadmap a solution to achieve their business objectives. Set and monitor performance targets and metrics for the UK team CSM organization. Provide communication to customers regarding the new product capabilities and use cases, as well as help them meet desired outcomes. Meet with Senior Leaders of the company’s most strategic accounts and help guide their commercial vision utilizing the platform and technology. Function as a liaison between customers and various teams at the firm (Account team, Education & Training, Professional Services, Products, etc.).Apply here: https://www.linkedin.com/jobs/view/3294700942/
Role: Head of Customer SuccessLocation: London, England, United Kingdom (Hybrid) Organization: Fitch Learning As a Head of Customer Success, you will actively lead and own the delivery of the learning programs we provide from the company side, being both key client contact and local escalation point. Supporting such local delivery of global programs managed from other regional centers. Design and execute the operational implementation project plan for the programs we deliver and manage it according to best practices (working closely with the existing Project Management Office). Own and have accountability for achieving the client’s learning outcomes and delivering world-class customer success from Onboarding to Delivery, to post-delivery satisfaction, and continued learning through to billing.Apply here: https://www.linkedin.com/jobs/view/3335295047/
Role: Head of Customer SuccessLocation: Remote, New Zealand Organization: Orah (Previously Boardingware) As a Head of Customer Success, you will standardize and refine the template for a Success Plan for customers across all segments. Define and oversee lifecycle processes/touch points, including executive sponsor programs, EVR process, “listening points” eg. NPS, usage metrics, etc. Identify areas for continuous improvement. Define and monitor the up-sell/cross-sell pipeline. Continuously research and learn from best practices in the industry. Manage and execute customer success activities like onboarding, training, customer support, customer success management, renewals, Cross-sell/up-sell. and Customer Advocacy. Apply here: https://www.linkedin.com/jobs/view/3365994876/
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