Role: Customer Success Associate
Location: Arlington, VA, United States (On-site)
Organization: ClearPoint Strategy
As a Customer Success Associate, you’ll build trusting relationships with customers by keeping your word and going above and beyond to satisfy your demands. Throughout the customer lifecycle, keep up a high level of engagement and communication with your clients. Tracking, addressing, and managing user support requests. Work to identify, evaluate, and fix client problems. Publish end-user support materials. Customers should be informed of the main problem in simple words. Proactively discover customers that have persistent problems or requests that are not fulfilled to the pleasure of the customer. Escalate problems as necessary.
Apply here: https://www.linkedin.com/jobs/view/3641424011/
Role: Customer Success Manager
Location: New York, NY, United States (On-site)
Organization: Olo
As a Customer Success Manager, you’ll be keeping track of customer health, taking proactive action to resolve problems, and serving as an escalation point of contact, you may maintain and improve general customer welfare. Work closely with a variety of contacts within the client’s organisation, such as IT, Marketing, Operations, and customer partners, to identify and advance key objectives for client success (such as increasing sales volumes for digital ordering, promoting the adoption of new Olo products, aligning KPI goals, etc.). Use Jira to internally share client roadmap requests for product enhancements and to manage customer expectations for the requests’ deliverables. Assist customers with effective and successful post-deployment implementation projects by working with our specialist team.
Apply here: https://www.linkedin.com/jobs/view/3641304329/
Role: Customer Success Manager
Location: San Diego, CA, United States (On-site)
Organization: Rev
As a Customer Success Manager, you’ll be recognising the needs and goals of the customer’s business, then creating the necessary efforts to assist the client in achieving their goals. Organise up to 22 campaigns at once (get client specifications for new campaigns, QA lead deliveries to ensure leads meet needs, and deliver leads). Identifying pain areas and establishing expectations will help you create a client success strategy. Instructing clients on good practises. Determine which customers are at risk and let the product and data science teams know about their problems. Various jobs and activities as required.
Apply here: https://www.linkedin.com/jobs/view/3641351903/
Role: Customer Success Operations
Location: Lehi, UT, United States (On-site)
Organization: Canopy
As a Customer Success Operations, you’ll track, and handle contact files left by both new and existing clients. Transform contact files’ data to match specified formats (e.g., through formatting or data transformation). Interact often with the onboarding team on the status and requirements of the customer. Set up tools and procedures to increase team productivity and effectiveness Look for possibilities to innovate on existing procedures that could use improvement. Keep a happy and engaging demeanour with coworkers and clients.
Apply here: https://www.linkedin.com/jobs/view/3641352539/
Role: Customer Success Manager
Location: San Francisco, CA, United States (On-site)
Organization: Extole
As a Customer Success Manager, you’ll manage a portfolio of accounts. Drive client results by utilising your analytical, consultative, and technical skills. Engage clients proactively to make sure they are taught and using the Extole platform properly. The ability to manoeuvre client organisations, cultivate connections with numerous stakeholders, and guarantee executive buy-in. Oversee the development and improvement of new and ongoing marketing strategies and initiatives. Put strategic advice into practise and assist campaigns using referral marketing best practises.
Apply here: https://www.linkedin.com/jobs/view/3641316994/