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Published June 23, 2023
Role: Customer Success Manager Location: San Antonio, TX, United States (Remote) Organization: Searchspring As a Customer Success Manager, you’ll maintain vital connections with current Searchspring clients to promote product adoption, optimisation, and the discovery of chances to enhance the user experience. By comprehending and assisting current Searchspring consumers, you may increase retention and revenue. To encourage customers to promote Searchspring, identify chances for testimonials, case studies, and G2 crowd evaluations. Manage user training, end-user onboarding, and post-live support to make sure everyone is utilising Searchspring to its greatest potential. Work together with the technical support and implementations team to configure our implementation in accordance with customer needs and resolve any problems that customers may be experiencing. Apply here: https://www.linkedin.com/jobs/view/3643361888/ Role: Customer Success Manager Location: Alpharetta, GA, United States (Remote) Organization: Profisee As a Customer Success Manager, you’ll attend six client demos and sit through ten existing customer case studies in depth. Complete technical training is offered online through Profisee AcademyTM courses. Read and carefully consider the market analyst studies from Gartner, then confirm your understanding with the VP of Customer Success. Utilise internal specialists to gain a thorough understanding of the market and an overview of the competitive landscape. To partition your region into Strategic, Develop, and Sustain parts, collaborate with the VP of Customer Success. Apply here: https://www.linkedin.com/jobs/view/3643093455/ Role: Customer Success Consultant Location: United States (Remote) Organization: Lumen Technologies As a Customer Success Consultant, you’ll create and implement programmes for customer success that will help customers realise their worth. Maintain customer metrics in accordance with goals, including usage information, health indicators, and renewal dates. Assess the level of product and portal adoption maturity and deal with obstacles utilising adoption articles, digital marketing gimmicks, and other templates. Establish value-based connections with clients to enhance CS plays and take advantage of self-service. Share cutting-edge ideas with customers based on their needs to increase their trust. Apply here: https://www.linkedin.com/jobs/view/3641739605/ Role: Customer Success Expert Location: Lakewood, NJ, United States (On-site) Organization: Avalon As a Customer Success Expert, you’ll Respond to first-level incoming customer service inquiries via phone, email, or chat in a busy setting. Help clients who ask for support with everything from product instruction and troubleshooting to account-related inquiries (billing/orders) and shipment status. Support continuing management and retention efforts, such as investigations into the causes of issues or problems. based on the circumstances of the client, determines the optimal strategy for retaining business. Demonstrate initiative and recognises potential problems. Apply here: https://www.linkedin.com/jobs/view/3643097791/ Role: Customer Success Manager Location: San Diego, CA, United States (Hybrid) Organization: Rev As a Customer Success Manager, you’ll be recognising the needs and goals of the customer’s business, then creating the necessary efforts to assist the client in achieving their goals. Organise up to 22 campaigns at once (get client specifications for new campaigns, QA lead deliveries to ensure leads meet needs, and deliver leads). Identifying pain areas and establishing expectations will help you create a client success strategy. Instructing clients on good practises. Determine which customers are at risk and let the product and data science teams know about their problems. Apply here: https://www.linkedin.com/jobs/view/3642336828/
Published June 22, 2023
Role: Customer Success Associate Location: Arlington, VA, United States (On-site) Organization: ClearPoint Strategy As a Customer Success Associate, you’ll build trusting relationships with customers by keeping your word and going above and beyond to satisfy your demands. Throughout the customer lifecycle, keep up a high level of engagement and communication with your clients. Tracking, addressing, and managing user support requests. Work to identify, evaluate, and fix client problems. Publish end-user support materials. Customers should be informed of the main problem in simple words. Proactively discover customers that have persistent problems or requests that are not fulfilled to the pleasure of the customer. Escalate problems as necessary. Apply here: https://www.linkedin.com/jobs/view/3641424011/ Role: Customer Success Manager Location: New York, NY, United States (On-site) Organization: Olo As a Customer Success Manager, you’ll be keeping track of customer health, taking proactive action to resolve problems, and serving as an escalation point of contact, you may maintain and improve general customer welfare. Work closely with a variety of contacts within the client’s organisation, such as IT, Marketing, Operations, and customer partners, to identify and advance key objectives for client success (such as increasing sales volumes for digital ordering, promoting the adoption of new Olo products, aligning KPI goals, etc.). Use Jira to internally share client roadmap requests for product enhancements and to manage customer expectations for the requests’ deliverables. Assist customers with effective and successful post-deployment implementation projects by working with our specialist team. Apply here: https://www.linkedin.com/jobs/view/3641304329/ Role: Customer Success Manager Location: San Diego, CA, United States (On-site) Organization: Rev As a Customer Success Manager, you’ll be recognising the needs and goals of the customer’s business, then creating the necessary efforts to assist the client in achieving their goals. Organise up to 22 campaigns at once (get client specifications for new campaigns, QA lead deliveries to ensure leads meet needs, and deliver leads). Identifying pain areas and establishing expectations will help you create a client success strategy. Instructing clients on good practises. Determine which customers are at risk and let the product and data science teams know about their problems. Various jobs and activities as required. Apply here: https://www.linkedin.com/jobs/view/3641351903/ Role: Customer Success Operations Location: Lehi, UT, United States (On-site) Organization: Canopy As a Customer Success Operations, you’ll track, and handle contact files left by both new and existing clients. Transform contact files’ data to match specified formats (e.g., through formatting or data transformation). Interact often with the onboarding team on the status and requirements of the customer. Set up tools and procedures to increase team productivity and effectiveness Look for possibilities to innovate on existing procedures that could use improvement. Keep a happy and engaging demeanour with coworkers and clients. Apply here: https://www.linkedin.com/jobs/view/3641352539/ Role: Customer Success Manager Location: San Francisco, CA, United States (On-site) Organization: Extole As a Customer Success Manager, you’ll manage a portfolio of accounts. Drive client results by utilising your analytical, consultative, and technical skills. Engage clients proactively to make sure they are taught and using the Extole platform properly. The ability to manoeuvre client organisations, cultivate connections with numerous stakeholders, and guarantee executive buy-in. Oversee the development and improvement of new and ongoing marketing strategies and initiatives. Put strategic advice into practise and assist campaigns using referral marketing best practises. Apply here: https://www.linkedin.com/jobs/view/3641316994/
Published June 21, 2023
Role: Customer Success Hero Location: New York, United States (Remote) Organization: Simplero As a Customer Success Hero, you’ll develop and maintain a relationship of trust with our clients. Every stage of the client experience should be faultless (onboarding, training, follow-up, etc.). Conduct and oversee technical training sessions for all Simplero clients. Work collaboratively across departments with our engineering and product team to troubleshoot and fix challenging technological problems. Establish and uphold high standards for response times and customer satisfaction. In order to promote product enhancements and customer success, act as a customer advocate by identifying and clearly communicating consumer feedback, requirements, and obstacles. Apply here: https://www.linkedin.com/jobs/view/3636566126/ Role: Enterprise Customer Success Manager Location: New York, United States (On-site) Organization: Radar As a Enterprise Customer Success Manager, you’ll utilise your in-depth understanding of Radar’s solutions to successfully onboard and guide new enterprise clients. By developing solid relationships and providing the most value possible with our product offering, we can encourage the adoption, growth, and retention of our clients. Inventively identify, share, and assist in the implementation of new opportunities for customers to gain value from Radar. At various points in the client lifecycle, actively and simultaneously reduce risks, spot opportunities, and offer consumers solutions. By participating in Customer Stand-ups and weekly CS meetings, you may act as an internal customer champion by turning customer feedback into useful ideas. Apply here: https://www.linkedin.com/jobs/view/3641090124/ Role: Customer Success and Onboarding Lead Location: Boston, MA, United States (Remote) Organization: Remofirst As a Customer Success and Onboarding Lead you’ll manage people’s day-to-day workload, overseeing the team’s work, and providing direct assistance as needed for a group of Customer Success Managers (CSMs) and Associates (CSAs) who each have a portfolio of customers (and their workers) throughout their employment with Remofirst. Help your team build enduring ties with clients by becoming their go-to resource for information on international employment so they can foresee and respond to future need for international hiring. Work with our new business sales team to locate expansion prospects for your client base. Be the point of contact for managing any account or service issues involving Remofirst services, offering action plans to promptly and effectively fix issues Apply here: https://www.linkedin.com/jobs/view/3636597779/ Role: Customer Success Manager Location: Dallas, TX, United States (Hybrid) Organization: Burroughs, Inc. As a Customer Success Manager, you’ll work proactively with assigned clients and/or partners to make sure support contracts and/or subscriptions are renewed successfully. Create renewal bids for maintenance and support contracts and/or subscriptions in accordance with anticipated timescales and regulations after validating customer asset lists. To ensure that support contracts and/or subscriptions are renewed on schedule, get in touch with customers and partners and follow up. Throughout the renewal process, convey value. Manage discussions about pricing and price increases with customers. Learn how to use the systems needed to increase adoption, finish the renewal, monitor progress, forecast outcomes, and report findings. Apply here: https://www.linkedin.com/jobs/view/3641601263/
Published June 20, 2023
Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Promote customer retention and revenue growth within the current/assigned account base. Help the sales teams perform insightful infrastructure and technology reviews according to a timeframe set by the client. Document and disseminate assigned accounts’ risk assessment data in a precise and timely manner. Document and communicate revenue flow with the designated area of accounts in a precise and timely manner. Manage product-driven projects that have an influence on infrastructure or performance while working with the designated clientele. Apply here: https://www.linkedin.com/jobs/view/3640439885/ Role: Customer Success Manager Location: New York, United States (On-site) Organization: Underdog.io As a Customer Success Manager, you’ll be customer-facing professional with great relationship-management abilitily and a drive to support clients in their success. Many of our businesses are seeking mid-to senior level talent, including managers and contributors on their own. Apply here: https://www.linkedin.com/jobs/view/3639730229/ Role: Customer Success Manager Location: Miami, FL, United States (Remote) Organization: Feel As a Customer Success Manager, you’ll ensure a successful transition by welcoming new clients and guiding them through the implementation process. utilising all available internal resources, including the engineering and sales teams, to lead the implementation. Maintain relationships with clients by serving as their primary point of contact for needs, questions, and issues. Hold regular, biweekly meetings with clients to assess performance, discuss difficulties, and pinpoint development prospects. Work together with clients to comprehend their business objectives and create plans to get the most out of our solutions. During the implementation and integration of our platform with client systems, offer technical guidance and assistance. Apply here: https://www.linkedin.com/jobs/view/3639882912/ Role: Customer Success Specialist Location: New York, NY, United States (Remote) Organization: HomeX As a Customer Success Specialist, you’ll cultivate enduring connections with business clients. Data collection, analysis, and reporting with an emphasis on spotting important trends and proving ROI. Oversee routine interactions with business clients, such as organised Quarterly Business Reviews. Oversee and control the integration of new business clients. Encourage future development and expansion from current business clients. In partnership with stakeholders from the leadership, product, and technology sectors, create the best outcomes for customers. Create case studies, gather client feedback, and directly influence NPS. Keep an organised view of your company’s client interactions. Apply here: https://www.linkedin.com/jobs/view/3640196630/ Role: Customer Success Manager Location: Austin, TX, United States Organization: Idera, Inc. As a Customer Success Manager, you’ll engage in pre-sales initiatives to position, define, and price customer success offerings. Facilitate a seamless sales transition after the sale of onboarding offers. Give product, engineering, and enablement teams comments and support to enhance product design, capabilities, and resources. Guiding clients through the launch of a new product feature. Manage and enable client expectations by escalating product requests through the engineering department. Develop and maintain a broad knowledge of both current and upcoming applications and features, especially in relation to complicated product use cases. Deliver in accordance with a customer engagement portfolio. Apply here: https://www.linkedin.com/jobs/view/3639698742/
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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