Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published December 8, 2022
Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Execute a comprehensive engagement and communications strategy that proactively maintains high partner satisfaction. Provide guidance and address curriculum partner challenges as a subject matter expert. Perform periodic partner success reviews that confirm customer satisfaction, resolve issues with the help of the team, and expand the curriculum used within the account. Develop tools, processes, and best practices to ensure curriculum partners are realizing the greatest possible value from software. Analyze usage patterns in order to gain insights, provide guidance and increase partner curriculum satisfaction.Apply here: https://www.linkedin.com/jobs/view/3382524173/
Role: Head of Customer SuccessLocation: Remote, United States Organization: Ostro As a Head of Customer Success, you will manage and nurture executive relationships with customers, including management of executive-level escalations. Ability to understand and support team members that support companies with at least 1M ARR accounts, understanding the nuance and support required for white-glove service. Manage the team’s development and execution of action plans to achieve identified customer outcomes for named accounts by establishing critical goals or other key performance indicators. Direct growth plan development at named accounts to increase adoption/utilization of existing offerings and demand/consumption of new offerings. Drive operational rigor across customer success both internally and across clients, e.g., for items like client launches, QBRs, etc.Apply here: https://www.linkedin.com/jobs/view/3381859308/
Role: Customer Success DirectorLocation: Remote, United Kingdom Organization: Travel RadarAs a Customer Success Director, you will grow the B2B sales pipeline including lead generation, and establish the CRM process. Lead by example, when necessary, by taking a hands-on approach with initial clients, and demonstrating to your team operational effectiveness and client communication. Optimize, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimizing for customer happiness and satisfaction. Own customer success platform and CRM, ensuring it’s kept up to date and resources, templates, and policies are continuously improved. Work closely with the Chief Commercial Officer to define B2B Growth Opportunities, product refinement, and commercial strategy alongside the B2C Sales Director and Ad Sales team.Apply here: https://www.linkedin.com/jobs/view/3391799704/
Role: Senior Customer Success Manager – UKLocation: London, England, United Kingdom Organization: Cisco As a Senior Customer Success Manager, you will collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint. Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program. Develop and maintain long-term relationships with customers and the different groups within the organization. Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.Apply here: https://www.linkedin.com/jobs/view/3393083524/
Role: Customer Success SpecialistLocation: Melbourne, Victoria, Australia (Hybrid) Organization: Open As a Customer Success Specialist, you will Ensure that customers receive an amazing experience when finalizing their insurance requirements. Clearly explain the features and benefits gained when customers set up their policies, not only from a product perspective but the benefits for the community and the environment. Have a say in the direction of the company – we pride ourselves on transparency, we value your advice and effective communication across the business sets us apart from the competitors. Maintain a high standard of compliance and ethical decision-making. Work closely with experts who are there to support you.Apply here: https://www.linkedin.com/jobs/view/3392095106/
Published December 7, 2022
Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle. Motivate and inspire customer teams, ensuring they are fully supported and empowered to deliver on their goals. Instill and drive culture and metrics focused on customer experience and service responsiveness. Manage, evaluate and improve products, processes, communications, and tools supporting customer teams. Build strong relationships of trust & collaboration across internal key functions, including Sales, Product, Engineering, Finance, Legal, HR, and Marketing. Your objective is to create a world-class customer experience that minimizes customer churn, maximizes customer retention, and expands existing account revenue.Apply here: https://www.linkedin.com/jobs/view/3390480047/
Role: Customer Success Team LeadLocation: Imperial, PA, United States (Hybrid) Organization: Curology As a Customer Success Team Lead, you will lead a team of specialists by providing guidance, mentorship, and consistent feedback. Drive consistent improvement by setting targets, noting trends, and coaching based on individual needs. Partner with the CS leadership team to maintain department goals for productivity, quality, and customer satisfaction. Inspire a patient-first culture and be a point of escalation for customer issues while ensuring all company policies are being adhered to. Proactively identify areas of opportunity in CS standards of practice and use analytical, problem-solving, and communication skills to propose alternate solutions. Maintain a pulse on the needs of both the customer and the team to inform ongoing learning opportunities and knowledge gaps.Apply here: https://www.linkedin.com/jobs/view/3379864435/
Role: Customer Success ManagerLocation: Stevenage, England, United Kingdom (On-site) Organization: VagaroAs a Customer Success Manager, you will excite the customers by providing an overview of the use, functionality, and benefits. Schedule Onboarding and training sessions with the customers to demonstrate the value of their business by showing them how to use the software. Troubleshoot, resolve, and document customer questions and issues with their software. Increase customer retention by decreasing new customer cancellations due to being unfamiliar with the platform. Be the initial Voice of the customer by cataloging their responses and providing suggestions for the platform based on new-customer feedback. Outreach to existing customers, promoting new features, highlighting key capabilities & functionality of software to help customers grow and run their businesses more effectively.Apply here: https://www.linkedin.com/jobs/view/3379845771/
Role: Customer Success DirectorLocation: Loughborough, England, United Kingdom (On-site) Organization: The Access GroupAs a Customer Success Director, you will build and lead a Customer Success Management team of experienced and highly capable individuals that manage customer relationships and understand their desired outcomes, technical landscapes, and business goals. Deliver measurable outcomes; in particular, driving adoption of Access products and services in a scalable and replicable fashion. Standardize and scale intervention for each point in the journey, define segmentation of the customer base and apply various other strategies. Provide input to global customer success executives on worldwide customer success at scale strategy. Partner with other customer-facing organizations to develop strategies and execute plans that maximize business growth, consumption, customer retention, and account expansion.Apply here: https://www.linkedin.com/jobs/view/3390003335/
Role: Customer Success ManagerLocation: Remote, Australia Organization: VAPAR As a Customer Success Manager, you will build and maintain strong, long-lasting customer relationships. Forecast, track and report on key account metrics, including revenue and relationship targets. Collaborate with sales executives to identify and grow opportunities for your growing region. Drive customer engagement, and customer renewals, and increase NPS. Inform and train users on new features for greater adoption. Use the company’s CRM/Helpdesk to track customer life cycle events & communications.Apply here: https://www.linkedin.com/jobs/view/3378150456/
Published December 6, 2022
Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Identify and implement strategies that support adoption and expansion while reducing churn. Represent the voice of the customer by collecting and sharing data, metrics, insights, feedback, and stories. Drive, track, and report on customer scorecards based on CS activities and defined outcomes. Lead an internal cross-functional process group that provides a customer journey governance framework that is used to monitor and continuously improve processes that directly or indirectly touch the customer. Acts as the first level of escalation for client churn risks and oversees associated activities to ensure retention.Apply here: https://www.linkedin.com/jobs/view/3386838964/
Role: Customer Success Director – SaaSLocation: Edmonton, AB, Canada (On-site) Organization: CyberCoders As a Customer Success Director, you will lead, coach, and mentor a team of high-performing individuals who are in charge of deploying the software. Own the fleet customer journey (post-sale, implementation, opportunities, etc.). Nurture relationships with key contracts in critical accounts. Monitor deployments and work with a team. Participate in establishing sales strategy, objectives, campaigns, contests, etc. Monitor KPIs, and share industry trends, opportunities, channels, products, etc.Apply here: https://www.linkedin.com/jobs/view/3386886132/
Role: Customer Success SpecialistLocation: Remote, United States Organization: Recyclist As a Customer Success Specialist, you will build and nurture relationships with a growing group of customers through each stage of the customer lifecycle, from onboarding through renewals. Drive key documentation efforts across the team by managing customer data including goals, product usage, user experience, and customer feedback. Engage proactively with new and established customers by utilizing customer feedback mechanisms, developing customer communication campaigns, and hosting virtual and/or in-person meetings. Participate in figuring out how we track and resolve pain points early in the customer experience. Contribute to the knowledge base, training videos, and other educational collateral. Support contract renewals upsell and cross-sell the products and services.Apply here: https://www.linkedin.com/jobs/view/3388925559/
Role: Head of Customer SuccessLocation: Philadelphia, PA, United States (On-site) Organization: Impilo As a Head of Customer Success, you will oversee a portfolio of clients, manage high-level client relationships, and develop strategies to support client goals. Manage project plans and schedules, working with tech and product teams. Execute all aspects of programs, working with the community team to find appropriate but effective ways to educate and engage. Actively identify opportunities to grow the revenue with current client accounts and lead new program proposals. Support client services account leads to ensure a broad understanding of the client’s business, goals, and point of view. Act with a dogged nature and over-deliver for the customers. Identify and translate opportunities for new and existing clients into actionable strategies and profitable efforts for the company. Apply here: https://www.linkedin.com/jobs/view/3386887768/
Role: Customer Success ManagerLocation: London, England, United Kingdom (Hybrid) Organization: Sixley As a Customer Success Manager, you will onboard and support the key clients as they roll up across the organization. Including setting up jobs and managing applicant flow. Deliver onboarding and account management duties for other clients as required. Be a product expert and speak passionately about getting the most from the product. Produce collateral and create playbooks to support engagement and customer success. Work with the product and Dev team to brainstorm new product ideas based on customer feedback, job performance metrics, and the vision of the company. Apply here: https://www.linkedin.com/jobs/view/3386267687/
Published December 5, 2022
Role: Senior Director, Customer SuccessLocation: Remote, United StatesOrganization: OneSpanAs a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Hire, enable, coach and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management of the Customer Success organization, including coaching & developing the team. Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, and product implementation and reduce churn. Regularly meet with direct reports to review the customer health of their accounts, assist with complex sales cycles, discuss pipelines, mitigate risk and provide guidance as necessary. Apply here: https://www.linkedin.com/jobs/view/3379265348/
Role: Team Manager of Customer SuccessLocation: London, England, United Kingdom Organization: Workiva As a Team Manager of Customer Success, you will lead a team of 8-10 Customer Success Managers to deliver customer retention and growth. Coach and develop CSMs toward delivering key metrics in onboarding, product adoption, retention, growth, customer satisfaction, and outcome management. Mentor, coach, provide feedback, conduct performance evaluations and compensation evaluations for the team, and serve as the escalation point for employee issues that need to be raised to management. Play a major role in scaling Workiva’s Customer Success organization including hiring, onboarding, training, and developing Customer Success Managers. Motivate and inspire the team to perform at the highest level. Update team with critical, cross-departmental updates from engineering, sales, marketing, professional services, and other groups. Apply here: https://www.linkedin.com/jobs/view/3325506597/
Role: Customer Success Team LeaderLocation: Hatfield, England, United Kingdom (Hybrid) Organization: Computacenter As a Customer Success Team Leader, you will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts across and outside Group Technology Sourcing. Resolve customer and internal escalations in a timely manner to avoid disruption and minimize business impact. Ensures the use of Group and custom tools and processes based on management objectives and customer requirements. Ensures the implementation of process changes requested by management and customer. Organize work and measure team performance. Ensure that staff has had all the information/training related to the processes/actions to be deployed and implemented.
Role: Customer Success ManagerLocation: Sydney, New South Wales, Australia (Hybrid) Organization: The Access Group As a Customer Success Manager, you will onboard new customers. Manage project backlog to successful conclusions. Manage and maintain the relationship with customers. Take responsibility for my own product knowledge development to become a product expert. Occasionally attend Sales meetings with the Sales team to provide technical insight. Produce high-quality collateral including webinars and newsletters. Continual improvement of processes to ensure the service develops on an ongoing basis. Apply here: https://www.linkedin.com/jobs/view/3387800986/
Role: Customer Success ManagerLocation: Remote, Canada Organization: Alex SolutionsAs a Customer Success Manager, you will create value for customers by partnering to define success; build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals. Take full ownership of the customer relationship with a strong focus on fostering ongoing partnerships, and closely nurturing accounts to identify and eliminate the risk of attrition. Understand customer goals and outcomes by communicating with customers, analyzing customer health metrics, running NPS, and gathering feedback. Represent the voice of the customer internally to provide input into every core product, marketing, and sales process. Be a focal point for managing customer issues and escalations including critical incidents. Apply here: https://www.linkedin.com/jobs/view/3377691842/
8 min read
Learn all about Client Partner, their responsibilities, job description, pay scale, examples, and more.
08 Dec, 2022
Augmented intelligence has become a crucial factor for success in customer success and account management.…
06 Dec, 2022
In this blog, we will comprehensively discuss IDEM, a framework that assists in upselling and…
02 Dec, 2022
Get Customer Success jobs sent straight to your inbox.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.