Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 16 – Customer Success Jobs
    Talent Team
    Apr 16, 2020 | 5 min read

    Role: Customer Success Representative
    Location: Cork, Ireland
    Organization: Varonis
    In this role, you will be teaming up with Varonis account teams to manage a portfolio of Varonis customers. You will be responsible for coordinating ongoing customer-facing activities with the Sales team and customers, making sure follow-ups are occurring on schedule with the goal of ensuring customers are getting visible value from their investment.
    Apply here: https://info.varonis.com/careers?p=job/oY5PbfwN&jvk
      
        
    Role:  Customer Success Analyst     
    Location: Chicago, Illinois
    Organization: Nice Ltd.,
    The Customer Success Team is responsible for ensuring that the clients derive maximum value from the Behavioral Analytics Service.
    Individuals in the Customer Success Analyst role are responsible for serving as the primary face to one or more of Mattersight’s clients, interacting with them on a regular basis in phone or in-person as their thought partner and lead influencer.
    Apply here: http://jobs.jobvite.com/careers/nicesystems/job/o1cNbfwV
       
        
    Role: Manager, Customer Success
    Location: US-WI-Milwaukee
    Organization: Zywave
    This role manages and supervises a team of approximately 5-9 Customer Success team members with a focus on driving customer loyalty and delivering business value. To act as a customer advocate within Zywave and work cross-functionally with other roles (i.e. sales, product, support, training)
    Apply here: https://external-zywave.icims.com/jobs/2002/manager%2c-customer-success/job
         
         
    Role: Customer Success: Onboarding Specialist
    Location: London, UK
    Organization: Dacast
    This role reports to the Director of Customer Experience and will be responsible for giving customers the best chance of success using Dacast platform.  
    Apply here: https://www.dacast.com/career-customer-success-london/
          
        
    Role: Customer Success Manager
    Location: Bangalore, India
    Organization: Apptio
    Apptio is looking for an organized, passionate individual with previous customer-facing experience. The successful candidate will be able to adapt to a fast-moving organization and collaborate with technical and non-technical stakeholders. The successful candidate should be outcome-focused and demonstrate excellent interpersonal and soft skills. Manage a portfolio of Strategic and Enterprise customers.
    Responsibilities will include developing a full understanding of the Apptio suite of products, including the value proposition and sales messaging. It also requires you to work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs.  
    Apply here: https://www.apptiojobs.in/jobs/customer-success-manager-bengaluru-karnataka-india-addef024-4cfd-4f39-91d1-04d036c87f7a
         
         
    Role: Customer Success Consultant, Benelux
    Location: Amsterdam, Netherlands
    Organization: Zendesk
    This is a growth headcount position to join the Customer Success team based in Amsterdam or Copenhagen office focusing on their customer accounts in the Emerging market territories. Being part of their Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R13094/Customer-Success-Consultant-Benelux
         
          
    Role: Customer Success Consultant
    Location: Madison, Wisconsin, US.
    Organization: Zendesk
    Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving product adoption. You do this through proactively engaging with customers at specific points in their lifecycle; guiding them to innovate and revolutionize their Customer Experience strategy using technology, and help them to continue to see value from Zendesk with your intimate knowledge of the platform. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership. Proactively manage a book of business to minimize churn and contraction, by empowering businesses to have more personal conversations with their customers.
    Apply here: https://jobs.zendesk.com/us/en/job/R12071/Customer-Success-Consultant
       
        
    Role: Customer Success Consultant
    Location: San Francisco, California, US.
    Organization: Zendesk
    Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving product adoption. You do this through proactively engaging with customers at specific points in their lifecycle; guiding them to innovate and revolutionize their Customer Experience strategy using technology, and help them to continue to see value from Zendesk with your intimate knowledge of the platform. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership. Proactively manage a book of business to minimize churn and contraction, by empowering businesses to have more personal conversations with their customers
    Apply here: https://jobs.zendesk.com/us/en/job/R12234/Customer-Success-Consultant
       
         
    Role: Customer Success Consultant, Sunshine Conversations
    Location: Singapore.
    Organization: Zendesk
    Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving product adoption. You do this through proactively engaging with customers at specific points in their lifecycle; guiding them to innovate and revolutionize their Customer Experience strategy using technology, and help them to continue to see value from Zendesk with your intimate knowledge of the platform. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership. Proactively manage a book of business to minimize churn and contraction, by empowering businesses to have more personal conversations with their customers.
    Apply here: https://jobs.zendesk.com/us/en/job/R12873/Customer-Success-Consultant-Sunshine-Conversations
       
         
    Role: Customer Success Consultant – Emerging Markets
    Location: Dublin, Ireland
    Organization: Zendesk
    This is a growth headcount position to join the Customer Success team based in their Dublin office, focusing on customer accounts in the Emerging market territories. Being part of their Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk.  
    Apply here: https://jobs.zendesk.com/us/en/job/R13044/Customer-Success-Consultant-Emerging-Markets
       
        
    Role: Customer Success Consultant – Zendesk Sunshine
    Location: Dublin, Ireland
    Organization: Zendesk
    This is a growth headcount position to join the Customer Success team based in Dublin or London office focusing on their English speaking customer accounts. Being part of their Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12923/Customer-Success-Consultant-Zendesk-Sunshine


    Role: Customer Success Consultant, French Speaking (12 Month Contract)
    Location: 1. Paris, France 
                      2. Milan, Milano, Italy 
                      3. Madrid, Spain
    Organization: Zendesk
    This is a growth headcount position to join in their Paris, Madrid or Milan office focusing on French-speaking customer accounts in the Southern Europe territory. Being part of the Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R13043/Customer-Success-Consultant-French-Speaking-12-Month-Contract
       
        
    Role: Customer Success Executive – Q3
    Location: London, UK
    Organization: Zendesk
    In this role, you will own a portfolio of their most strategic/ global accounts. You will advise and guide their customers on best in class practices as they map any number of their business needs to Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12419/Customer-Success-Executive-Q3
        
         
    Role: Sr. Program Manager, Customer Experience
    Location: Madison, Wisconsin, US.
    Organization: Zendesk
    This role requires you to be a part of a multi-functional team of program managers and business improvement managers who support the innovation and scale of their Customer Experience function at Zendesk. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12217/Sr-Program-Manager-Customer-Experience


    Role: Digital Success Associate
    Location: Taguig, National Capital Region (Manila), Philippines
    Organization: Zendesk
    The Digital Success Associate (DSA) role is a brand-new function at Zendesk with the team launching early in 2020. 
    The goal of this team is to scale their Customer Success offerings by engaging with customers through digital channels like in-product chat and online communities. Members of this team will proactively guide individual customers through key steps in their lifecycle while also managing larger group discussions. In this role, you will work with customers in North America, which means the DSA team will work overnight shifts in our Manila office.  
    Apply here: https://jobs.zendesk.com/us/en/job/R11595/Digital-Success-Associate
       
        
    Role: Business Operations Manager, Customer Experience
    Location: Madison, Wisconsin, US.
    Organization: Zendesk
    As Business Operations Improvement Manager, you will be a part of a multi-functional team of program managers and improvement managers who support the innovation and scale of the Customer Experience function at Zendesk. 
    You will partner with the Chief Customer Officer and VPs to achieve their transformational vision through both incremental and breakthrough improvements.
    Apply here: https://jobs.zendesk.com/us/en/job/R12216/Business-Operations-Manager-Customer-Experience
             
              
    Role: Customer Success Associate
    Location: Mexico City, Distrito Federal, Mexico
    Organization: Zendesk
    The Customer Success team guides a wide array of clients as they map any number of business needs to their Zendesk account, ensuring customers are optimized and scaling effortlessly by offering impactful engagements that focus on driving business and technical value. In addition to working with customers individually, this role will also develop processes and content to engage customers in a scaled environment to ensure continued adoption.
    Apply here: https://jobs.zendesk.com/us/en/job/R12915/Customer-Success-Associate
        
           
    Role: Customer Success Associate
    Location: Taguig, National Capital Region (Manila), Philippines
    Organization: Zendesk
    The Customer Success team guides a wide array of clients as they map any number of business needs to their Zendesk account, ensuring customers are optimized and scaling effortlessly by offering impactful engagements that focus on driving business and technical value.
    In addition to working with customers individually, this role will also develop processes and content to engage customers in a scaled environment to ensure continued adoption. 
    Apply here: https://jobs.zendesk.com/us/en/job/R12337/Customer-Success-Associate
        
        
    Role: Customer Success Consultant, Northern Europe (12-month Contract)
    Location:  1. Copenhagen, Denmark 
                       2. Amsterdam, Netherlands
    Organization: Zendesk
    The role requires you to be a part of their Customer Success team and lead conversations, advising and guiding a wide array of enterprise customers on best in class practices, helping them map any number of their business needs to Zendesk. You will be responsible to ensure your portfolio of customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
    Apply here: https://jobs.zendesk.com/us/en/job/R13045/Customer-Success-Consultant-Northern-Europe-12-month-Contract
     

    Customer Success Analyst

    Customer Success Associate

    Customer Success Onboarding Specialist

    Digital Success Associate

    Posted By SmartKarrot’s
    Talent Team
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  • May 20 – Customer Success Jobs
    Talent Team
    May 20, 2022 | 3 min read

    Role: VP of Customer Experience
    Location: Remote, New York, NY, US 
    Organization: 
    Healthie
    As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors. Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Build processes and playbooks that enable team members to collaborate and execute effectively. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3084452191/


    Role: VP of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    Hearth
    As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. Be an effective mentor and people manager who enjoys coaching and developing your team. 
    Apply here: https://www.linkedin.com/jobs/view/3084438863/


    Role: Customer Success Director – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Checkmarx
    As a Customer Success Director, you will leverage your ability to inspire a team to increase the adoption of Checkmarx products by helping our customers to deliver successful outcomes, therefore building customer dedication to Cx. Guide the use and improvement of key systems and deliverables, including Success Plans, Health Scorecards, and Business Review Presentations. Work with your teams to improve and develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Drive the growth of products and services revenue across the region by leading, enabling, and inspiring a high performing CS team. Hire and retain a diverse team of top talent while managing performance to ensure coverage, career advancement, and effective succession planning. 
    Apply here: https://www.linkedin.com/jobs/view/3077067420/


    Role: Customer Success Manager 
    Location: Belfast, Northern Ireland, United Kingdom (Hybrid) 
    Organization: 
    Imperva
    As a Customer Success Director, you will quarterback onboarding projects for Imperva products and services. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Guide the customer on product capabilities, usage, and best practices. Work with internal stakeholders including Support, Engineering, Product Management, and Sales to advocate customer needs, drive product usage and identify growth opportunities. Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain an in-depth understanding of company technology, products, and services. 
    Apply here: https://www.linkedin.com/jobs/view/3083707687/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Organization: 
    Nuix As a Customer Success Director, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/

    Customer Success Director

    Customer Success Manager

    VP of Customer Experience

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 19 – Customer Success Jobs
    Talent Team
    May 19, 2022 | 3 min read

    Role: Director, Client Success
    Location: Remote, United States 
    Organization: 
    MediaMath
    As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. 
    Apply here: https://www.linkedin.com/jobs/view/3036834443/


    Role: Director of Customer Success 
    Location: San Francisco, CA, US (Hybrid) 
    Organization: 
    Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Data Focus – analyzing and continuously improving how we work. Understanding the data is key to growing the business and implementing scalable solutions. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/3084507603/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will build a deep relationship with all the assigned customers. Assist clients to expand their usage and adoption of Sitecore Digital Experience Platform. Coordinate with customer support to ensure timely closure of quality issues. Understand & address customer requests, escalating important issues when needed. Keep regular meetings with key stakeholders & running Business Reviews. Provide status updates for all outstanding issues, manage customer expectations, keeping clients satisfied and expectations realistic. Working closely with the Customer’s partner & with other team members (Technical and marketing consulting/ Sales Executives /Product engineering /Customer support) to be sure mutual objectives are met in support of client satisfaction. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling). 
    Apply here: https://www.linkedin.com/jobs/view/3083360191/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    HelloFresh
    As a Customer Success Manager, you will build and lead a customer success program focused on customer experience and retention across multiple brands within the HelloFresh Group. Proactively identify new growth opportunities based on multiple data inputs to increase customer value, and work with cross-functional teams to drive and implement high-impact projects. Be a thought leader, represent the voice of the customer within the business and the go-to consultant for all topics relating to customer success. Develop and build strong relationships with key stakeholders to ensure the customer is considered in all business decisions. Conduct deep dives, fuelling the business with data to enable growth through better understanding of the customer journey across the multi brand portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/3082801266/


    Role: Senior Client Success Manager 
    Location: Remote, Canberra, Australian Capital Territory, Australia 
    Organization: 
    Pegasystems
    As a Customer Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits. 
    Apply here: https://www.linkedin.com/jobs/view/3040892868/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 18 – Customer Success Jobs
    Talent Team
    May 18, 2022 | 2 min read

    Role: Senior Director, Customer Success
    Location: Remote, United States 
    Organization: 
    Coursera
    As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive the customer success strategy and methodology for the region including renewal forecasting, success planning, business reviews, adoption playbooks and more. Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Collect product feedback and influence the product roadmap and go-to-market strategy. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. 
    Apply here: https://www.linkedin.com/jobs/view/3079942815/


    Role: Director, Client Success 
    Location: New York, NY, US 
    Organization: 
    PX
    As a Director of Client Success, you will work with team of Client Success Managers to focus on the business development aspect on strategic accounts, including increasing budgets and cross-selling new product offerings. Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients. Drive quarterly review meetings with key accounts together with various different team members. Build and maintain client relationships at all levels through frequent meetings, trade shows, and continuous communication. Participate in weekly meetings to review targets and progress against set goals. Effectively manage and optimize closed deals to ensure delivery of campaign goals, lead quality and create continuity. 
    Apply here: https://www.linkedin.com/jobs/view/3080181517/


    Role: Director Customer Success CEMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Seismic
    As a Director of Customer Success, you will be leading, coaching, and growing/scaling a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs. Managing a small number of key accounts, guiding them to success, renewal, and growth. Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Contributing to the EMEA CS Leadership team, helping us maintain a cohesive team who delivers the best-in-class results. 
    Apply here: https://www.linkedin.com/jobs/view/3080182594/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    GfK
    As a Customer Success Manager, you will drive client engagement across the broad range of GfK solutions increasing customer satisfaction & retention. Develop and maintain senior level relationships within your client base. Identify and engage with additional client contacts to support business growth. Work cross functionally within GfK to ensure client needs are met and any issues are overcome. Develop & maintain Key Account Plans supported by regular onsite customer reviews. Lead the process of successful contract renewals, enlisting the sales and insight teams when required. Identify opportunities for additional revenue growth via the wider GFK suite of products. Support and deliver Company strategy. Ensure the CRM and all GfK systems are constantly updated and maintained. 
    Apply here: https://www.linkedin.com/jobs/view/3074651908/


    Role: Customer Success Manager 
    Location: Delhi, Delhi, India 
    Organization: 
    Druva 
    As a Customer Success Manager, you will advocate for and represent the voice of the customer internally. Work with your account teams to plan and execute long-term account plans to facilitate retention and growth via product and new business unit expansion. Manage the proactive customer life cycle leading to a high rate of renewal and growth. Develop and maintain long-term relationships with stakeholders in your account portfolio. Identify and mitigate risk in customer accounts. Work cross-functionally with Professional Services, Product, Support, Marketing, and other teams to resolve customer business issues and work towards their stated goals. Manage customer feedback and product needs by providing feature requests to internal partner teams. 
    Apply here: https://www.linkedin.com/jobs/view/2922939194/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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