Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 17 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 17, 2020 | 5 min read

    Role: Customer Success Manager
    Location: Austin, Texas, US
    Organization: MongoDB
    MongoDB is looking for a self-driven, enthusiastic and hands-on Customer Success Manager to help their customers realize and maximize the value of their MongoDB subscription and services. As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor and go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding and product adoption to growth. This role will report to the Regional Manager, Customer Success. Individuals in this role should have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built.
    Apply here: https://www.mongodb.com/careers/jobs/1803421
      
       
    Role: Strategic Customer Success Manager
    Location: Newyork City, Newyork, US
    Organization: Wix
    In this role, you will communicate effectively within your team and across other Wix departments such as Support, Marketing and Product Management, for Wix’s different products. Suggest and communicate new products or services that would solve strategic customers’ needs. Speak intelligently about products’ functionality as well as deliver key value propositions in a clear, concise manner. Introduce new solutions to customers, per their business needs, and increase their usage of Wix products.
    Apply here: https://www.wix.com/jobs/locations/new-york/positions/3405
       
      
    Role: EMEA Customer Success Manager
    Location: Dublin
    Organization: Fenergo
    As a Customer Success Manager, You will have to ensure overall client satisfaction through successful delivery of projects to new and existing customers. Gathers input from all necessary solution stakeholders to help understand customer requirements and meet these requirements. Proactively scopes the technical solution required to address customer requirements, evaluates customers’ requirements and recommends solutions that optimise value for the company as well as customer and decode needs of a customer on an ongoing basis.  
    Apply here: https://www.fenergo.com/company/careers/current-job-opportunities/career.html?job=144E2BDD36
      
       
    Role: North America Customer Success Manager
    Location: Newyork City, Newyork, US
    Organization: Fenergo 
    As a Customer Success Manager, You will have to ensure overall client satisfaction through successful delivery of projects to new and existing customers. Gathers input from all necessary solution stakeholders to help understand customer requirements and meet these requirements. Proactively scopes the technical solution required to address customer requirements, evaluates customers’ requirements and recommends solutions that optimise value for the company as well as customer and decode needs of a customer on an ongoing basis.   
    Apply here: https://www.fenergo.com/company/careers/current-job-opportunities/career.html?job=2D9C8B093B
      
         
    Role: EMEA Customer Success Manager
    Location: Dublin, Ireland
    Organization: Fenergo
    As a Customer Success Manager, You will have to ensure overall client satisfaction through successful delivery of projects to new and existing customers. Gathers input from all necessary solution stakeholders to help understand customer requirements and meet these requirements. Proactively scopes the technical solution required to address customer requirements, evaluates customers’ requirements and recommends solutions that optimise value for the company as well as customer and decode needs of a customer on an ongoing basis.   
    Apply here: https://www.fenergo.com/company/careers/current-job-opportunities/career.html?job=4E268604D0
       
         
    Role: Experience Consultant, Customer Success
    Location: Chicago, IL, USA
    Organization: Slack
    Slack is looking for someone who can create adoption and change management strategies so that their customer’s employees embrace the new ways of working and drive value for their company through those new processes. Being a part of the Professional Services team, the Slack Experience consultant works with Account Executives, Customer Success Managers, Engagement Managers, Technical Architects, Enterprise Learning leads and other cross-functional teams to deploy Slack at large enterprises. You will be responsible for track change readiness, program participation, product adoption and usage maturity to establish a baseline. As part of their Sales and Customer Success team, Slack Experience Consultants work with their largest and most strategic customers to design new ways of collaborating and working in Slack.  
    Apply here: https://slack.com/intl/en-in/careers/2139487/experience-consultant-customer-success
      
        
    Role: Customer Success Manager
    Location: Dublin, Ireland
    Organization: Slack
    Customer Success Manager advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and are continually driving business value from Slack. Part coach, project manager, consultant and product expert, their Slack Customer Success Managers are continually focused on helping the customers improve their team communication and be successful with Slack. Empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers and Account Executives with a dedicated customer success process.
    Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Identify common customer challenges and actively suggest better solutions. Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets. Help drive customer references and case studies.  
    Apply here: https://slack.com/intl/en-in/careers/2076036/customer-success-manager
       
      
    Role: Customer Success Manager
    Location: Munich, Germany
    Organization: Slack 
    Customer Success Manager advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and are continually driving business value from Slack. Part coach, project manager, consultant and product expert, their Slack Customer Success Managers are continually focused on helping the customers improve their team communication and be successful with Slack. Empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers and Account Executives with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Identify common customer challenges and actively suggest better solutions. Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets. Help drive customer references and case studies.  
    Apply here: https://slack.com/intl/en-in/careers/2160474/customer-success-manager
            
            
    Role: Manager, Customer Success (UK)
    Location: London, United Kingdom
    Organization: Slack
    As a Manager, Customer success crucial part of this role is meeting and engaging with their customers and establishing relationships with key executives within their customer base. You have to build a broader sales organisation. At a team level, you will gather customer feedback and requests while working with internal teams to help align customer adoption with their product roadmap and drive the team towards key performance metrics. You will have to Partner with the Sales organisation to engage in pre-sales activities for high-value opportunities and contribute to the overall vision and strategy of the EMEA Customer Success organisation.  
    Apply here: https://slack.com/intl/en-in/careers/2070743/manager-customer-success-uk
       
         
    Role: Associate Customer Success Manager – Latin America
    Location: Austin
    Organization: Cloudflare, Inc.
    Being a part of sales teams at Cloudflare you will be helping customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. You will be responsible for ensuring the success of Cloudflare’s Enterprise customers in the LatAmand region and managing all of their post-sale experiences. You will maintain a deep understanding of their solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business which is driven through demonstrating the value the products and services provided to the customer’s business via quarterly reviews.  
    Apply here: https://boards.greenhouse.io/cloudflare/jobs/2073493?gh_jid=2073493
          
           
    Role: Customer Success Manager
    Location: New York
    Organization: Cloudflare, Inc.
    Being a part of sales teams at Cloudflare you will be helping customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. You will be responsible for ensuring the success of Cloudflare’s Enterprise customers in the LatAmand region and managing all of their post-sale experiences. You will maintain a deep understanding of their solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business which is driven through demonstrating the value the products and services provided to the customer’s business via quarterly reviews.  
    Apply here: https://boards.greenhouse.io/cloudflare/jobs/2112408?gh_jid=2112408
      
       
    Role: Customer Success Manager
    Location: San Francisco, CA
    Organization: Cloudflare, Inc. 
    Being a part of sales teams at Cloudflare you will be helping customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. You will be responsible for ensuring the success of Cloudflare’s Enterprise customers in the LatAmand region and managing all of their post-sale experiences. You will maintain a deep understanding of their solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business which is driven through demonstrating the value the products and services provided to the customer’s business via quarterly reviews.  
    Apply here: https://boards.greenhouse.io/cloudflare/jobs/609642?gh_jid=609642
        
      
    Role: Customer Success Manager
    Location: Remote-Delhi, India
    Organization: Tableau Software
    As a Customer Success Manager, you will be responsible for proactive relationship management with accounts to maintain overall customer health, meet and exceed quarterly retention goals. You will drive customer adoption, retention and satisfaction for a specific book of accounts. Through partnership and collaboration, you will coach customers to achieve their business goals and maximize value from their investment with Tableau. You will interact with their customers daily to build relationships, drive change, improve adoption, provide awareness to all available tableau resources.  
    Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/Tableau/job/India—New-Delhi—Remote/Regional- Customer-Success-Manager_JTS59001

    EMEA Customer Success Manager

    Experience Consultant Customer Success

    Strategic Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 19, 2021 | 2 min read

    Role: VP of Customer Success – SaaS
    Location: San Diego, CA
    Organization:
    Optello
    As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
    Apply here:
    https://www.linkedin.com/jobs/view/2372852401/  


    Role: Customer Success Specialist
    Location: Minnesota, United States
    Organization:
    Field Nation
    As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2372817346/ 


    Role: Customer Success Manager
    Location: New South Wales, Australia
    Organization:
    Cascade
    As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth. 
    Apply here: https://www.linkedin.com/jobs/view/2373601292/ 


    Role: Client Success Manager
    Location: London, England, United Kingdom
    Organization:
    Unmind
    As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team. 
    Apply here: https://www.linkedin.com/jobs/view/2386146482/ 


    Role: Customer Success Executive – drinks industry
    Location: Edinburgh, Scotland, United Kingdom
    Organization:
    Vertical Advantage
    As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight. 
    Apply here: https://www.linkedin.com/jobs/view/2365514683/ 

    client success manager

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 18 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 18, 2021 | 2 min read

    Role: Director of Customer Success
    Location: New York, NY, US
    Organization:
    BetterCloud
    As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health. Standardize activities for CSMs for each point in the journey, including the engagement model for teams. Review and enhance the segmentation of the customer base. Identify opportunities for continuous improvement, learning, and development. Define and document the process, SLOs, best practices. Provide thought leadership, manage risk and escalations with clients, and become a trusted advisor for your CSMs. Achieve results while maintaining and growing a fun and inspiring culture.
    Apply here:
    https://boards.greenhouse.io/embed/job_app?token=2547642 


    Role: Customer Success Manager
    Location: Austin, TX, US

    Organization: Informatica
    As a Customer Success Manager, you will manage the onboarding process for new Informatica customers. Develop and execute customer success plans and tracking and reporting on key metrics for customer adoption and success. Manage customer through the initial launch of use cases on Informatica’s platform. Develop a trusted advisor relationship with the customer and develop them into reference customers. Ensure high customer satisfaction by surveying customers and adjusting to increase customer satisfaction based on their feedback. Take a proactive approach by reviewing the current engagement analytics and forward planning with the customers to mitigate potential risks. Identify up-sell and growth opportunities and collaborate with sales teams to ensure growth attainment. 
    Apply here: https://www.linkedin.com/jobs/view/2371699122/ 


    Role: Customer Success Manager
    Location: North Sydney, New South Wales, Australia
    Organization:
    FiveStones
    As a Customer Success Manager, you will manage multiple clients and partner stakeholders to ensure the delivery of best-in-class solutions, including channel planning, forecasting, advanced creative or analytics projects. Identify opportunities for upsell, and support the Business Strategy team in pre-sales engagements. Manage Search and/or Programmatic campaigns from planning to implementation, reporting and optimization, making use of advanced features and integrations. Make use of integrations and advanced solutions for GMP. Expand your skills in areas such as Data-driven Creative, analytics, data visualization and cloud for marketing. Be a thought leader for your specialty and data-driven digital media & marketing. 
    Apply here: https://www.linkedin.com/jobs/view/2372802495/ 


    Role: Customer Success Specialist
    Location: Sydney, New South Wales, Australia
    Organization:
    ProductReview.com.au
    As a Customer Success Specialist, you will be responsible for developing relationships with new customers and onboarding them onto ProductReview’s SaaS product (the Brand Management Platform). Communicating via email or phone to businesses who would be suitable for ProductReview’s Brand Management Platform and advertising packages. Managing existing customers via email or phone to ensure their needs and questions are addressed. Communicating and strategizing with customers to ensure they gain value from the SaaS product. Generating invoices for existing customers on ProductReview’s Brand Management Platform and advertising packages. Working with the team to take on ad hoc business development duties. 
    Apply here: https://www.linkedin.com/jobs/view/2371694752/ 


    Role: Enterprise Customer Success Manager
    Location: Remote, London, England, United Kingdom  
    Organization:
    Gloat
    As a Customer Success Specialist, you will work closely with your enterprise customers to understand their business needs, helping them define their long-term rollout strategy, success metrics and business impact. Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving the optimal utilization of the product. Work directly with customer’s HR, IT, Business, and senior executive teams. Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers, Product. Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization. Predict and forecast risk, problem solve and work independently.
    Apply here: https://www.linkedin.com/jobs/view/2332680628/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 15, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Community Brands
    As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Serve as an advocate to the executive team for all things customers (e.g. customer issues, product suggestions and needs, market positioning).
    Apply here: 
    https://www.communitybrands.com/company/open-positions/?gnk=job&gni=8a7885a87625eeac01762964f56d4abb&gns=Company+Website 


    Role: Customer Success Manager
    Location: Costa Mesa, CA, US
    Organization: 
    Veritone, Inc.
    As a Customer Success Manager, you will drive the adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance. Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption. Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above. Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours. Solicit references, referrals and testimonials from customers. Collaborate internally with the product, marketing and sales teams to communicate customer needs to design ideal offering/features. Manage the customer renewal process and identify upsell opportunities. 
    Apply here: https://boards.greenhouse.io/veritone/jobs/4326155003 


    Role: Customer Success Manager
    Location: Remote, Australia  
    Organization: 
    Cerebiz
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Serve as the main point of contact, and liaison between clients and the rest of the Cerebiz team. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organisations to uncover additional product applications & opportunities for partnership. Represent the voice of the customer and influence the product development roadmap. Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2360982549/ 


    Role: Customer Success Manager – Onboarding
    Location: Sydney, New South Wales, Australia
    Organization: 
    SalesTribe
    As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2381150468/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    FreeWheel
    As a Customer Success Manager, you will build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how the solutions and services bring value and help drive customer success. Deeply understand each customers’ business and build strategic account plans accordingly. Maintain a comprehensive understanding of Freewheel’s products, services, and solutions, as well as market, needs as they evolve; participate in the development and vetting of new product and services development opportunities. Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2360960922/

    Customer Success Manager

    Vice President of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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