Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 17 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 17, 2020 | 5 min read

    Role: Customer Success Manager
    Location: Austin, Texas, US
    Organization: MongoDB
    MongoDB is looking for a self-driven, enthusiastic and hands-on Customer Success Manager to help their customers realize and maximize the value of their MongoDB subscription and services. As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor and go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding and product adoption to growth. This role will report to the Regional Manager, Customer Success. Individuals in this role should have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built.
    Apply here: https://www.mongodb.com/careers/jobs/1803421
      
       
    Role: Strategic Customer Success Manager
    Location: Newyork City, Newyork, US
    Organization: Wix
    In this role, you will communicate effectively within your team and across other Wix departments such as Support, Marketing and Product Management, for Wix’s different products. Suggest and communicate new products or services that would solve strategic customers’ needs. Speak intelligently about products’ functionality as well as deliver key value propositions in a clear, concise manner. Introduce new solutions to customers, per their business needs, and increase their usage of Wix products.
    Apply here: https://www.wix.com/jobs/locations/new-york/positions/3405
       
      
    Role: EMEA Customer Success Manager
    Location: Dublin
    Organization: Fenergo
    As a Customer Success Manager, You will have to ensure overall client satisfaction through successful delivery of projects to new and existing customers. Gathers input from all necessary solution stakeholders to help understand customer requirements and meet these requirements. Proactively scopes the technical solution required to address customer requirements, evaluates customers’ requirements and recommends solutions that optimise value for the company as well as customer and decode needs of a customer on an ongoing basis.  
    Apply here: https://www.fenergo.com/company/careers/current-job-opportunities/career.html?job=144E2BDD36
      
       
    Role: North America Customer Success Manager
    Location: Newyork City, Newyork, US
    Organization: Fenergo 
    As a Customer Success Manager, You will have to ensure overall client satisfaction through successful delivery of projects to new and existing customers. Gathers input from all necessary solution stakeholders to help understand customer requirements and meet these requirements. Proactively scopes the technical solution required to address customer requirements, evaluates customers’ requirements and recommends solutions that optimise value for the company as well as customer and decode needs of a customer on an ongoing basis.   
    Apply here: https://www.fenergo.com/company/careers/current-job-opportunities/career.html?job=2D9C8B093B
      
         
    Role: EMEA Customer Success Manager
    Location: Dublin, Ireland
    Organization: Fenergo
    As a Customer Success Manager, You will have to ensure overall client satisfaction through successful delivery of projects to new and existing customers. Gathers input from all necessary solution stakeholders to help understand customer requirements and meet these requirements. Proactively scopes the technical solution required to address customer requirements, evaluates customers’ requirements and recommends solutions that optimise value for the company as well as customer and decode needs of a customer on an ongoing basis.   
    Apply here: https://www.fenergo.com/company/careers/current-job-opportunities/career.html?job=4E268604D0
       
         
    Role: Experience Consultant, Customer Success
    Location: Chicago, IL, USA
    Organization: Slack
    Slack is looking for someone who can create adoption and change management strategies so that their customer’s employees embrace the new ways of working and drive value for their company through those new processes. Being a part of the Professional Services team, the Slack Experience consultant works with Account Executives, Customer Success Managers, Engagement Managers, Technical Architects, Enterprise Learning leads and other cross-functional teams to deploy Slack at large enterprises. You will be responsible for track change readiness, program participation, product adoption and usage maturity to establish a baseline. As part of their Sales and Customer Success team, Slack Experience Consultants work with their largest and most strategic customers to design new ways of collaborating and working in Slack.  
    Apply here: https://slack.com/intl/en-in/careers/2139487/experience-consultant-customer-success
      
        
    Role: Customer Success Manager
    Location: Dublin, Ireland
    Organization: Slack
    Customer Success Manager advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and are continually driving business value from Slack. Part coach, project manager, consultant and product expert, their Slack Customer Success Managers are continually focused on helping the customers improve their team communication and be successful with Slack. Empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers and Account Executives with a dedicated customer success process.
    Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Identify common customer challenges and actively suggest better solutions. Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets. Help drive customer references and case studies.  
    Apply here: https://slack.com/intl/en-in/careers/2076036/customer-success-manager
       
      
    Role: Customer Success Manager
    Location: Munich, Germany
    Organization: Slack 
    Customer Success Manager advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and are continually driving business value from Slack. Part coach, project manager, consultant and product expert, their Slack Customer Success Managers are continually focused on helping the customers improve their team communication and be successful with Slack. Empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers and Account Executives with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Identify common customer challenges and actively suggest better solutions. Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets. Help drive customer references and case studies.  
    Apply here: https://slack.com/intl/en-in/careers/2160474/customer-success-manager
            
            
    Role: Manager, Customer Success (UK)
    Location: London, United Kingdom
    Organization: Slack
    As a Manager, Customer success crucial part of this role is meeting and engaging with their customers and establishing relationships with key executives within their customer base. You have to build a broader sales organisation. At a team level, you will gather customer feedback and requests while working with internal teams to help align customer adoption with their product roadmap and drive the team towards key performance metrics. You will have to Partner with the Sales organisation to engage in pre-sales activities for high-value opportunities and contribute to the overall vision and strategy of the EMEA Customer Success organisation.  
    Apply here: https://slack.com/intl/en-in/careers/2070743/manager-customer-success-uk
       
         
    Role: Associate Customer Success Manager – Latin America
    Location: Austin
    Organization: Cloudflare, Inc.
    Being a part of sales teams at Cloudflare you will be helping customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. You will be responsible for ensuring the success of Cloudflare’s Enterprise customers in the LatAmand region and managing all of their post-sale experiences. You will maintain a deep understanding of their solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business which is driven through demonstrating the value the products and services provided to the customer’s business via quarterly reviews.  
    Apply here: https://boards.greenhouse.io/cloudflare/jobs/2073493?gh_jid=2073493
          
           
    Role: Customer Success Manager
    Location: New York
    Organization: Cloudflare, Inc.
    Being a part of sales teams at Cloudflare you will be helping customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. You will be responsible for ensuring the success of Cloudflare’s Enterprise customers in the LatAmand region and managing all of their post-sale experiences. You will maintain a deep understanding of their solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business which is driven through demonstrating the value the products and services provided to the customer’s business via quarterly reviews.  
    Apply here: https://boards.greenhouse.io/cloudflare/jobs/2112408?gh_jid=2112408
      
       
    Role: Customer Success Manager
    Location: San Francisco, CA
    Organization: Cloudflare, Inc. 
    Being a part of sales teams at Cloudflare you will be helping customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. You will be responsible for ensuring the success of Cloudflare’s Enterprise customers in the LatAmand region and managing all of their post-sale experiences. You will maintain a deep understanding of their solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business which is driven through demonstrating the value the products and services provided to the customer’s business via quarterly reviews.  
    Apply here: https://boards.greenhouse.io/cloudflare/jobs/609642?gh_jid=609642
        
      
    Role: Customer Success Manager
    Location: Remote-Delhi, India
    Organization: Tableau Software
    As a Customer Success Manager, you will be responsible for proactive relationship management with accounts to maintain overall customer health, meet and exceed quarterly retention goals. You will drive customer adoption, retention and satisfaction for a specific book of accounts. Through partnership and collaboration, you will coach customers to achieve their business goals and maximize value from their investment with Tableau. You will interact with their customers daily to build relationships, drive change, improve adoption, provide awareness to all available tableau resources.  
    Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/Tableau/job/India—New-Delhi—Remote/Regional- Customer-Success-Manager_JTS59001

    EMEA Customer Success Manager

    Experience Consultant Customer Success

    Strategic Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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