Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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April 19 – Customer Success JobsShare this job list:
Role: Strategic Customer Success Manager (Planning Business Unit)
Location: USA, TX, Austin
USA, CA, San Francisco
USA, MA, Framingham
Organization: Workday
Strategic CSM(Business Unit) Stays on top of any major changes within their customer’s organization to effectively help, manage, change and develop the relationships as necessary. You will be responsible for mapping out the Customer Journey and objectives over the course of relationship and tracking progress. You will be the linkage to the product management team in terms of conveying the key issues on their customer base.
Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-TX-Austin/Strategic-Customer-Success-Manager–Planning-Business-Unit-_JR-40885
Role: Customer Success Manager – Enterprise Central
Location: Chicago, Illinois
Organization: Docusign
DocuSign is looking for someone who can manage the portfolio of selected strategic and enterprise companies, driving return on their customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. In this role, you will be reporting to the Manager of Customer Success Management. As a CSM you will ensure to define, develop and execute effective customer adoption and success strategies.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
Role: Engagement Manager
Location: Chicago, Illinois
Organization: Docusign
This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
Role: Engagement Manager
Location: San Francisco, California, United States
Seattle, Washington, United States
Organization: Docusign
This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
Role: Manager of Customer Success
Location: Austin, Texas
Organization: A Cloud Guru
A Cloud Guru is looking for someone who is passionate about building a team that provides world-class service to customers and maintain a deep understanding of ACG product offerings and speak with customers about the most relevant features for their specific business needs. As a Manager of Customer Success at A Cloud Guru, you’ll manage a team of CSMs who owns the post-sale customer relationship for their B2B side of the business. You will be responsible for crafting new plays, up-levelling and performance of your team. You will have to act as a coach to ensure an excellent customer experience for all of their accounts.
Apply here: https://boards.greenhouse.io/acloudguru/jobs/4714523002
Role: Customer Success Manager
Location: UK-East Sussex-Brighton
Organization: Applied Systems
The Customer Success Manager will be responsible for the overall health and satisfaction of Applied UK’s strategic customers, working in collaboration with Sales, Services, Support, Development and Product Management. You will act as an executive sponsor for key customers and lead the governance process for strategic customers, including the formation of consistent presentation content, success criteria, and shared issue tracking. You will have to represent Applied in the insurance industry, speaking at industry events, providing insight into digital adoption and other trends.
Apply here: https://uk-appliedsystems.icims.com/jobs/3012/customer-success-manager/job?hub=15
Role: Customer Success Manager
Location: Warsaw, Poland
Organization: Equinix
CSM at Equinix is responsible for ownership and resolution of customer issues. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience. You will be involved in regional Account team planning and coordination. As a CSM you will play a role in the delivery of Quarterly Business Review. You are responsible for managing and delivering on a service improvement plan.
Apply here: https://equinix.wd1.myworkdayjobs.com/en-US/External/job/Warsaw/Customer-Success-Manager_JR-114659
Role: Customer Success Manager
Location: Pune, India
Organization: Ivalua
As a Customer Success Manager, you’ll play a critical role in ensuring that their customers are successful and getting value out of the Ivalua platform. Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua. Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations. Create and manage client reference-ability plans for assigned book of clients. Capture, coordinate, and track client feature requests with the Product Team.
Apply here: https://boards.greenhouse.io/ivalua/jobs/21674695 Posted By SmartKarrot’s
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Jan 19 – Customer Success JobsShare this job list:
Role: VP of Customer Success – SaaS
Location: San Diego, CA
Organization: Optello
As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
Apply here: https://www.linkedin.com/jobs/view/2372852401/
Role: Customer Success Specialist
Location: Minnesota, United States
Organization: Field Nation
As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience.
Apply here: https://www.linkedin.com/jobs/view/2372817346/
Role: Customer Success Manager
Location: New South Wales, Australia
Organization: Cascade
As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth.
Apply here: https://www.linkedin.com/jobs/view/2373601292/
Role: Client Success Manager
Location: London, England, United Kingdom
Organization: Unmind
As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team.
Apply here: https://www.linkedin.com/jobs/view/2386146482/
Role: Customer Success Executive – drinks industry
Location: Edinburgh, Scotland, United Kingdom
Organization: Vertical Advantage
As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight.
Apply here: https://www.linkedin.com/jobs/view/2365514683/0 Posted By SmartKarrot’s
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Jan 18 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: New York, NY, US
Organization: BetterCloud
As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health. Standardize activities for CSMs for each point in the journey, including the engagement model for teams. Review and enhance the segmentation of the customer base. Identify opportunities for continuous improvement, learning, and development. Define and document the process, SLOs, best practices. Provide thought leadership, manage risk and escalations with clients, and become a trusted advisor for your CSMs. Achieve results while maintaining and growing a fun and inspiring culture.
Apply here: https://boards.greenhouse.io/embed/job_app?token=2547642
Role: Customer Success Manager
Location: Austin, TX, US
Organization: Informatica
As a Customer Success Manager, you will manage the onboarding process for new Informatica customers. Develop and execute customer success plans and tracking and reporting on key metrics for customer adoption and success. Manage customer through the initial launch of use cases on Informatica’s platform. Develop a trusted advisor relationship with the customer and develop them into reference customers. Ensure high customer satisfaction by surveying customers and adjusting to increase customer satisfaction based on their feedback. Take a proactive approach by reviewing the current engagement analytics and forward planning with the customers to mitigate potential risks. Identify up-sell and growth opportunities and collaborate with sales teams to ensure growth attainment.
Apply here: https://www.linkedin.com/jobs/view/2371699122/
Role: Customer Success Manager
Location: North Sydney, New South Wales, Australia
Organization: FiveStones
As a Customer Success Manager, you will manage multiple clients and partner stakeholders to ensure the delivery of best-in-class solutions, including channel planning, forecasting, advanced creative or analytics projects. Identify opportunities for upsell, and support the Business Strategy team in pre-sales engagements. Manage Search and/or Programmatic campaigns from planning to implementation, reporting and optimization, making use of advanced features and integrations. Make use of integrations and advanced solutions for GMP. Expand your skills in areas such as Data-driven Creative, analytics, data visualization and cloud for marketing. Be a thought leader for your specialty and data-driven digital media & marketing.
Apply here: https://www.linkedin.com/jobs/view/2372802495/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
Organization: ProductReview.com.au
As a Customer Success Specialist, you will be responsible for developing relationships with new customers and onboarding them onto ProductReview’s SaaS product (the Brand Management Platform). Communicating via email or phone to businesses who would be suitable for ProductReview’s Brand Management Platform and advertising packages. Managing existing customers via email or phone to ensure their needs and questions are addressed. Communicating and strategizing with customers to ensure they gain value from the SaaS product. Generating invoices for existing customers on ProductReview’s Brand Management Platform and advertising packages. Working with the team to take on ad hoc business development duties.
Apply here: https://www.linkedin.com/jobs/view/2371694752/
Role: Enterprise Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Gloat
As a Customer Success Specialist, you will work closely with your enterprise customers to understand their business needs, helping them define their long-term rollout strategy, success metrics and business impact. Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving the optimal utilization of the product. Work directly with customer’s HR, IT, Business, and senior executive teams. Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers, Product. Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization. Predict and forecast risk, problem solve and work independently.
Apply here: https://www.linkedin.com/jobs/view/2332680628/0 Posted By SmartKarrot’s
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Jan 15 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Community Brands
As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Serve as an advocate to the executive team for all things customers (e.g. customer issues, product suggestions and needs, market positioning).
Apply here: https://www.communitybrands.com/company/open-positions/?gnk=job&gni=8a7885a87625eeac01762964f56d4abb&gns=Company+Website
Role: Customer Success Manager
Location: Costa Mesa, CA, US
Organization: Veritone, Inc.
As a Customer Success Manager, you will drive the adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance. Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption. Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above. Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours. Solicit references, referrals and testimonials from customers. Collaborate internally with the product, marketing and sales teams to communicate customer needs to design ideal offering/features. Manage the customer renewal process and identify upsell opportunities.
Apply here: https://boards.greenhouse.io/veritone/jobs/4326155003
Role: Customer Success Manager
Location: Remote, Australia
Organization: Cerebiz
As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Serve as the main point of contact, and liaison between clients and the rest of the Cerebiz team. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organisations to uncover additional product applications & opportunities for partnership. Represent the voice of the customer and influence the product development roadmap. Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities.
Apply here: https://www.linkedin.com/jobs/view/2360982549/
Role: Customer Success Manager – Onboarding
Location: Sydney, New South Wales, Australia
Organization: SalesTribe
As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
Apply here: https://www.linkedin.com/jobs/view/2381150468/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: FreeWheel
As a Customer Success Manager, you will build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how the solutions and services bring value and help drive customer success. Deeply understand each customers’ business and build strategic account plans accordingly. Maintain a comprehensive understanding of Freewheel’s products, services, and solutions, as well as market, needs as they evolve; participate in the development and vetting of new product and services development opportunities. Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience.
Apply here: https://www.linkedin.com/jobs/view/2360960922/
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