Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 19 – Customer Success Jobs
    Talent Team
    Apr 19, 2020 | 3 min read

           
    Role: Strategic Customer Success Manager (Planning Business Unit)
    Location: USA, TX, Austin 
                     USA, CA, San Francisco 
                     USA, MA, Framingham

    Organization:  Workday
    Strategic CSM(Business Unit) Stays on top of any major changes within their customer’s organization to effectively help, manage, change and develop the relationships as necessary. You will be responsible for mapping out the Customer Journey and objectives over the course of relationship and tracking progress. You will be the linkage to the product management team in terms of conveying the key issues on their customer base.  
    Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-TX-Austin/Strategic-Customer-Success-Manager–Planning-Business-Unit-_JR-40885
      
        
    Role: Customer Success Manager – Enterprise Central
    Location: Chicago, Illinois
    Organization: Docusign
    DocuSign is looking for someone who can manage the portfolio of selected strategic and enterprise companies, driving return on their customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. In this role, you will be reporting to the Manager of Customer Success Management. As a CSM you will ensure to define, develop and execute effective customer adoption and success strategies.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
       
        
    Role: Engagement Manager
    Location: Chicago, Illinois
    Organization: Docusign
    This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
      
        
    Role: Engagement Manager
    Location: San Francisco, California, United States 
                     Seattle, Washington, United States
    Organization: Docusign
    This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
        
        
    Role: Manager of Customer Success
    Location: Austin, Texas
    Organization: A Cloud Guru
    A Cloud Guru is looking for someone who is passionate about building a team that provides world-class service to customers and maintain a deep understanding of ACG product offerings and speak with customers about the most relevant features for their specific business needs. As a Manager of Customer Success at A Cloud Guru, you’ll manage a team of CSMs who owns the post-sale customer relationship for their B2B side of the business. You will be responsible for crafting new plays, up-levelling and performance of your team. You will have to act as a coach to ensure an excellent customer experience for all of their accounts.  
    Apply here: https://boards.greenhouse.io/acloudguru/jobs/4714523002
        
        
    Role: Customer Success Manager
    Location: UK-East Sussex-Brighton
    Organization: Applied Systems
    The Customer Success Manager will be responsible for the overall health and satisfaction of Applied UK’s strategic customers, working in collaboration with Sales, Services, Support, Development and Product Management. You will act as an executive sponsor for key customers and lead the governance process for strategic customers, including the formation of consistent presentation content, success criteria, and shared issue tracking. You will have to represent Applied in the insurance industry, speaking at industry events, providing insight into digital adoption and other trends. 
    Apply here: https://uk-appliedsystems.icims.com/jobs/3012/customer-success-manager/job?hub=15
        
        
    Role: Customer Success Manager
    Location: Warsaw, Poland
    Organization: Equinix
    CSM at Equinix is responsible for ownership and resolution of customer issues. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience. You will be involved in regional Account team planning and coordination. As a CSM you will play a role in the delivery of Quarterly Business Review. You are responsible for managing and delivering on a service improvement plan.  
    Apply here: https://equinix.wd1.myworkdayjobs.com/en-US/External/job/Warsaw/Customer-Success-Manager_JR-114659
         
       
    Role: Customer Success Manager
    Location: Pune, India
    Organization: Ivalua
    As a Customer Success Manager, you’ll play a critical role in ensuring that their customers are successful and getting value out of the Ivalua platform. Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua. Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations. Create and manage client reference-ability plans for assigned book of clients. Capture, coordinate, and track client feature requests with the Product Team.
    Apply here: https://boards.greenhouse.io/ivalua/jobs/2167469

    Engagement Manager

    Manager of Customer Success

    Strategic Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 20 – Customer Success Jobs
    Talent Team
    May 20, 2022 | 3 min read

    Role: VP of Customer Experience
    Location: Remote, New York, NY, US 
    Organization: 
    Healthie
    As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors. Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Build processes and playbooks that enable team members to collaborate and execute effectively. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3084452191/


    Role: VP of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    Hearth
    As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. Be an effective mentor and people manager who enjoys coaching and developing your team. 
    Apply here: https://www.linkedin.com/jobs/view/3084438863/


    Role: Customer Success Director – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Checkmarx
    As a Customer Success Director, you will leverage your ability to inspire a team to increase the adoption of Checkmarx products by helping our customers to deliver successful outcomes, therefore building customer dedication to Cx. Guide the use and improvement of key systems and deliverables, including Success Plans, Health Scorecards, and Business Review Presentations. Work with your teams to improve and develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Drive the growth of products and services revenue across the region by leading, enabling, and inspiring a high performing CS team. Hire and retain a diverse team of top talent while managing performance to ensure coverage, career advancement, and effective succession planning. 
    Apply here: https://www.linkedin.com/jobs/view/3077067420/


    Role: Customer Success Manager 
    Location: Belfast, Northern Ireland, United Kingdom (Hybrid) 
    Organization: 
    Imperva
    As a Customer Success Director, you will quarterback onboarding projects for Imperva products and services. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Guide the customer on product capabilities, usage, and best practices. Work with internal stakeholders including Support, Engineering, Product Management, and Sales to advocate customer needs, drive product usage and identify growth opportunities. Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain an in-depth understanding of company technology, products, and services. 
    Apply here: https://www.linkedin.com/jobs/view/3083707687/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Organization: 
    Nuix As a Customer Success Director, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/

    Customer Success Director

    Customer Success Manager

    VP of Customer Experience

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 19 – Customer Success Jobs
    Talent Team
    May 19, 2022 | 3 min read

    Role: Director, Client Success
    Location: Remote, United States 
    Organization: 
    MediaMath
    As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. 
    Apply here: https://www.linkedin.com/jobs/view/3036834443/


    Role: Director of Customer Success 
    Location: San Francisco, CA, US (Hybrid) 
    Organization: 
    Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Data Focus – analyzing and continuously improving how we work. Understanding the data is key to growing the business and implementing scalable solutions. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/3084507603/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will build a deep relationship with all the assigned customers. Assist clients to expand their usage and adoption of Sitecore Digital Experience Platform. Coordinate with customer support to ensure timely closure of quality issues. Understand & address customer requests, escalating important issues when needed. Keep regular meetings with key stakeholders & running Business Reviews. Provide status updates for all outstanding issues, manage customer expectations, keeping clients satisfied and expectations realistic. Working closely with the Customer’s partner & with other team members (Technical and marketing consulting/ Sales Executives /Product engineering /Customer support) to be sure mutual objectives are met in support of client satisfaction. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling). 
    Apply here: https://www.linkedin.com/jobs/view/3083360191/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    HelloFresh
    As a Customer Success Manager, you will build and lead a customer success program focused on customer experience and retention across multiple brands within the HelloFresh Group. Proactively identify new growth opportunities based on multiple data inputs to increase customer value, and work with cross-functional teams to drive and implement high-impact projects. Be a thought leader, represent the voice of the customer within the business and the go-to consultant for all topics relating to customer success. Develop and build strong relationships with key stakeholders to ensure the customer is considered in all business decisions. Conduct deep dives, fuelling the business with data to enable growth through better understanding of the customer journey across the multi brand portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/3082801266/


    Role: Senior Client Success Manager 
    Location: Remote, Canberra, Australian Capital Territory, Australia 
    Organization: 
    Pegasystems
    As a Customer Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits. 
    Apply here: https://www.linkedin.com/jobs/view/3040892868/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 18 – Customer Success Jobs
    Talent Team
    May 18, 2022 | 2 min read

    Role: Senior Director, Customer Success
    Location: Remote, United States 
    Organization: 
    Coursera
    As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive the customer success strategy and methodology for the region including renewal forecasting, success planning, business reviews, adoption playbooks and more. Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Collect product feedback and influence the product roadmap and go-to-market strategy. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. 
    Apply here: https://www.linkedin.com/jobs/view/3079942815/


    Role: Director, Client Success 
    Location: New York, NY, US 
    Organization: 
    PX
    As a Director of Client Success, you will work with team of Client Success Managers to focus on the business development aspect on strategic accounts, including increasing budgets and cross-selling new product offerings. Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients. Drive quarterly review meetings with key accounts together with various different team members. Build and maintain client relationships at all levels through frequent meetings, trade shows, and continuous communication. Participate in weekly meetings to review targets and progress against set goals. Effectively manage and optimize closed deals to ensure delivery of campaign goals, lead quality and create continuity. 
    Apply here: https://www.linkedin.com/jobs/view/3080181517/


    Role: Director Customer Success CEMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Seismic
    As a Director of Customer Success, you will be leading, coaching, and growing/scaling a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs. Managing a small number of key accounts, guiding them to success, renewal, and growth. Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Contributing to the EMEA CS Leadership team, helping us maintain a cohesive team who delivers the best-in-class results. 
    Apply here: https://www.linkedin.com/jobs/view/3080182594/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    GfK
    As a Customer Success Manager, you will drive client engagement across the broad range of GfK solutions increasing customer satisfaction & retention. Develop and maintain senior level relationships within your client base. Identify and engage with additional client contacts to support business growth. Work cross functionally within GfK to ensure client needs are met and any issues are overcome. Develop & maintain Key Account Plans supported by regular onsite customer reviews. Lead the process of successful contract renewals, enlisting the sales and insight teams when required. Identify opportunities for additional revenue growth via the wider GFK suite of products. Support and deliver Company strategy. Ensure the CRM and all GfK systems are constantly updated and maintained. 
    Apply here: https://www.linkedin.com/jobs/view/3074651908/


    Role: Customer Success Manager 
    Location: Delhi, Delhi, India 
    Organization: 
    Druva 
    As a Customer Success Manager, you will advocate for and represent the voice of the customer internally. Work with your account teams to plan and execute long-term account plans to facilitate retention and growth via product and new business unit expansion. Manage the proactive customer life cycle leading to a high rate of renewal and growth. Develop and maintain long-term relationships with stakeholders in your account portfolio. Identify and mitigate risk in customer accounts. Work cross-functionally with Professional Services, Product, Support, Marketing, and other teams to resolve customer business issues and work towards their stated goals. Manage customer feedback and product needs by providing feature requests to internal partner teams. 
    Apply here: https://www.linkedin.com/jobs/view/2922939194/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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