Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
- April 19 – Customer Success JobsShare this job list:
Role: Strategic Customer Success Manager (Planning Business Unit)
Location: USA, TX, Austin
USA, CA, San Francisco
USA, MA, Framingham
Organization: Workday
Strategic CSM(Business Unit) Stays on top of any major changes within their customer’s organization to effectively help, manage, change and develop the relationships as necessary. You will be responsible for mapping out the Customer Journey and objectives over the course of relationship and tracking progress. You will be the linkage to the product management team in terms of conveying the key issues on their customer base.
Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-TX-Austin/Strategic-Customer-Success-Manager–Planning-Business-Unit-_JR-40885
Role: Customer Success Manager – Enterprise Central
Location: Chicago, Illinois
Organization: Docusign
DocuSign is looking for someone who can manage the portfolio of selected strategic and enterprise companies, driving return on their customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. In this role, you will be reporting to the Manager of Customer Success Management. As a CSM you will ensure to define, develop and execute effective customer adoption and success strategies.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
Role: Engagement Manager
Location: Chicago, Illinois
Organization: Docusign
This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
Role: Engagement Manager
Location: San Francisco, California, United States
Seattle, Washington, United States
Organization: Docusign
This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
Role: Manager of Customer Success
Location: Austin, Texas
Organization: A Cloud Guru
A Cloud Guru is looking for someone who is passionate about building a team that provides world-class service to customers and maintain a deep understanding of ACG product offerings and speak with customers about the most relevant features for their specific business needs. As a Manager of Customer Success at A Cloud Guru, you’ll manage a team of CSMs who owns the post-sale customer relationship for their B2B side of the business. You will be responsible for crafting new plays, up-levelling and performance of your team. You will have to act as a coach to ensure an excellent customer experience for all of their accounts.
Apply here: https://boards.greenhouse.io/acloudguru/jobs/4714523002
Role: Customer Success Manager
Location: UK-East Sussex-Brighton
Organization: Applied Systems
The Customer Success Manager will be responsible for the overall health and satisfaction of Applied UK’s strategic customers, working in collaboration with Sales, Services, Support, Development and Product Management. You will act as an executive sponsor for key customers and lead the governance process for strategic customers, including the formation of consistent presentation content, success criteria, and shared issue tracking. You will have to represent Applied in the insurance industry, speaking at industry events, providing insight into digital adoption and other trends.
Apply here: https://uk-appliedsystems.icims.com/jobs/3012/customer-success-manager/job?hub=15
Role: Customer Success Manager
Location: Warsaw, Poland
Organization: Equinix
CSM at Equinix is responsible for ownership and resolution of customer issues. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience. You will be involved in regional Account team planning and coordination. As a CSM you will play a role in the delivery of Quarterly Business Review. You are responsible for managing and delivering on a service improvement plan.
Apply here: https://equinix.wd1.myworkdayjobs.com/en-US/External/job/Warsaw/Customer-Success-Manager_JR-114659
Role: Customer Success Manager
Location: Pune, India
Organization: Ivalua
As a Customer Success Manager, you’ll play a critical role in ensuring that their customers are successful and getting value out of the Ivalua platform. Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua. Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations. Create and manage client reference-ability plans for assigned book of clients. Capture, coordinate, and track client feature requests with the Product Team.
Apply here: https://boards.greenhouse.io/ivalua/jobs/21674695Posted By SmartKarrot’s
0 Jul 03 – Customer Success JobsShare this job list: Role: Customer Success Manager
Location: Columbus, OH, US
Organization: FloQast
As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
Apply here: https://floqast.com/jobs/account-manager-2/
Role: Customer Success Consultant
Location: Washington, D.C., US.
Organization: Granicus
Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.
Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
Role: Customer Success Manager
Location: Newyork, US
Organization: MongoDB
As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.
Apply here: https://www.mongodb.com/careers/jobs/2203393
Role: Customer Success Executive
Location: Sydney, Australia
Organization: Cint
In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.
Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
Role: Customer Success Executive
Location: Sydney, New South Wales, Australia
Organization: Futrli
Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.
Apply here: https://apply.workable.com/futrli/j/0D015AA671/
Role: Customer Success Manager – Asia Pacific
Location: Tokyo, Japan
Organization: Suse
In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.
Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific2Posted By SmartKarrot’s 0 Leave a Comment
Jul 02 – Customer Success JobsShare this job list: Role: Customer Success Manager
Location: Sofia, Mexico, US
Organization: FocusVision
The CSM is responsible for ensuring the client’s success across FocusVision software products. CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption. The CSM should provide customers continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates. The mission is to ensure customer success and thus renewals through building strong relationships and providing ongoing solutions besides driving product adoption and usage. Partner with the Sales team to meet or exceed client revenue goals.
Apply here: https://focusvision.bamboohr.com/jobs/view.php?id=9
Role: Customer Success Manager
Location: Remote- Denver, CO, US
Organization: Red Canary
As a CSM, You will have to act as a trusted partner for your customers on product functionality, build strong customer relationships and delivers customer-centric solutions. Anticipate as well as adopt new technologies and leverage new features to educate customers. Effectively prioritize and escalate customer issues to the appropriate internal teams and ensure that issues are resolved. Drive product adoption, customer success and renewals.
Apply here: https://jobs.lever.co/redcanary/7f2ca809-123a-4c6d-9ebe-65bf257cee00
Role: Senior Customer Success Manager
Location: Austin, Texas, US
Organization: SolarWinds
SolarWinds is seeking someone who can manage their customers and create a powerful customer experience ensuring strong retention rates, product adoption, and customer advocacy. You will be the primary point of contact to the customers. Identify the risks that customer is facing and help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc. Ensure Product adoption, retention and customer success. You will also be responsible for managing larger customer accounts to position the value of SolarWinds.
Apply here: https://solarwinds.jobs/austin-tx/senior-customer-success-manager/ED827FEFDBA44E6D8A92B942E1011F83/job/
Role: Enterprise Account Executive
Location: Frankfurt, Germany
Organization: Trustwave
This position reports to the Vice-President of Sales and is supported by the team of Sales Engineers, Product Managers and product specialists. You will be responsible for the growth and success of Trustwave and managing enterprise customer accounts. Work with Channel partners and Managers to promote Trustwave solution sales. Focus on building a relationship with prospective customers in order to generate revenue. Ensure that the customers get the most value out of Trustwave.
Apply here: https://jobs.jobvite.com/trustwave/job/oDrJcfwJ
Role: Customer Success Manager
Location: London, UK
Organization: Tibco
As a CSM, You will have to advise and guide a variety of customers ensuring they maximize the value they derive from the TIBCO Connected Intelligent Cloud (CIC) solution and understand their emerging needs. Establish and oversee customer adoption, training, and development of best practices to drive incremental value and return on customer investment. Work closely with the TIBCO Account Executives, pre-sales team as well as the professional service organization to provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of TIBCO. Ensure renewals, identify and prioritize growth opportunities, also drive revenue through expansion/upsell.
Apply here: https://www.tibco.com/careers/opportunities/customer-success-manager-525985-0
Role: Customer Success Manager
Location: Singapore
Organization: Datadog
In this role, You will have to proactively build relationships with customers to achieve adoption, loyalty and revenue growth. Partner with the Commercial Sales team to ensure a smooth transition and onboarding experience for new customers. Collaborate with the internal teams in order to identify growth opportunities and drive customer success.
Apply here: https://www.datadoghq.com/careers/detail/?gh_jid=22239532Posted By SmartKarrot’s 0 Leave a Comment
Jul 01 – Customer Success JobsShare this job list: Role: Platform Partnership Manager
Location: Newyork, US
Organization: Stripe
Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.
Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
Role: Customer Success Architect II
Location: Remote- Sanfrancisco, US
Organization: DocuSign
This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
Role: Professional Services Engineer – Customer Success
Location: Eden Prairie, Minnesota, US
Organization: Arctic Wolf
As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.
Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
Role: Enterprise Customer Success Manager
Location: London, England, UK
Organization: Nitro, Inc.
The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.
Apply here: https://www.gonitro.com/about/careers/2235553
Role: Customer Success Manager
Location: Paris, France
Organization: Medallia
As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams.
Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
Role: Customer Success Manager
Location: Kuala Lumpur, Malaysia
Organization: HP
In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management.
Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager
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