Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 19, 2020 | 3 min read

           
    Role: Strategic Customer Success Manager (Planning Business Unit)
    Location: USA, TX, Austin 
                     USA, CA, San Francisco 
                     USA, MA, Framingham

    Organization:  Workday
    Strategic CSM(Business Unit) Stays on top of any major changes within their customer’s organization to effectively help, manage, change and develop the relationships as necessary. You will be responsible for mapping out the Customer Journey and objectives over the course of relationship and tracking progress. You will be the linkage to the product management team in terms of conveying the key issues on their customer base.  
    Apply here: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-TX-Austin/Strategic-Customer-Success-Manager–Planning-Business-Unit-_JR-40885
      
        
    Role: Customer Success Manager – Enterprise Central
    Location: Chicago, Illinois
    Organization: Docusign
    DocuSign is looking for someone who can manage the portfolio of selected strategic and enterprise companies, driving return on their customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. In this role, you will be reporting to the Manager of Customer Success Management. As a CSM you will ensure to define, develop and execute effective customer adoption and success strategies.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
       
        
    Role: Engagement Manager
    Location: Chicago, Illinois
    Organization: Docusign
    This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
      
        
    Role: Engagement Manager
    Location: San Francisco, California, United States 
                     Seattle, Washington, United States
    Organization: Docusign
    This position is an Individual Contributor and reports to the Director of Global Engagement Management. As an Engagement Manager, you will have to act as a trusted advisor to sales and customers with a strong understanding of end-to-end professional services. You should be able to understand the customer’s needs and make them successful by recommending best practices in deploying software and aligning the right services to promote successful customer outcomes. You will play a key role in solving problems by providing innovative solutions in order to achieve customer satisfaction through the sale of consulting projects. Engagement Manager is the conduit between Sales and Customer to ensure the downstream teams are prepared to support the services that are sold during the sales cycle.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2140101
        
        
    Role: Manager of Customer Success
    Location: Austin, Texas
    Organization: A Cloud Guru
    A Cloud Guru is looking for someone who is passionate about building a team that provides world-class service to customers and maintain a deep understanding of ACG product offerings and speak with customers about the most relevant features for their specific business needs. As a Manager of Customer Success at A Cloud Guru, you’ll manage a team of CSMs who owns the post-sale customer relationship for their B2B side of the business. You will be responsible for crafting new plays, up-levelling and performance of your team. You will have to act as a coach to ensure an excellent customer experience for all of their accounts.  
    Apply here: https://boards.greenhouse.io/acloudguru/jobs/4714523002
        
        
    Role: Customer Success Manager
    Location: UK-East Sussex-Brighton
    Organization: Applied Systems
    The Customer Success Manager will be responsible for the overall health and satisfaction of Applied UK’s strategic customers, working in collaboration with Sales, Services, Support, Development and Product Management. You will act as an executive sponsor for key customers and lead the governance process for strategic customers, including the formation of consistent presentation content, success criteria, and shared issue tracking. You will have to represent Applied in the insurance industry, speaking at industry events, providing insight into digital adoption and other trends. 
    Apply here: https://uk-appliedsystems.icims.com/jobs/3012/customer-success-manager/job?hub=15
        
        
    Role: Customer Success Manager
    Location: Warsaw, Poland
    Organization: Equinix
    CSM at Equinix is responsible for ownership and resolution of customer issues. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience. You will be involved in regional Account team planning and coordination. As a CSM you will play a role in the delivery of Quarterly Business Review. You are responsible for managing and delivering on a service improvement plan.  
    Apply here: https://equinix.wd1.myworkdayjobs.com/en-US/External/job/Warsaw/Customer-Success-Manager_JR-114659
         
       
    Role: Customer Success Manager
    Location: Pune, India
    Organization: Ivalua
    As a Customer Success Manager, you’ll play a critical role in ensuring that their customers are successful and getting value out of the Ivalua platform. Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua. Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations. Create and manage client reference-ability plans for assigned book of clients. Capture, coordinate, and track client feature requests with the Product Team.
    Apply here: https://boards.greenhouse.io/ivalua/jobs/2167469

    Engagement Manager

    Manager of Customer Success

    Strategic Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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