Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 21, 2020 | 4 min read

    Role: Senior Customer Success Manager
    Location: San Francisco, CA
    Organization: Affirm
    As a Senior Customer Success Manager, you will report to the Director of Customer Success. As this role is highly client facing you should be good at executive relationship management, performance marketing acumen, and program management skills. You are responsible for managing long-term business relationships and delivering customer contact strategy to achieve merchant goals, customer satisfaction, and revenue growth.  
    Apply here: https://jobs.lever.co/affirm/91438238-8e34-4bdb-8445-636ceb7be890
       
         
    Role: Manager, Customer Success
    Location: Holmdel, NJ
    Organization: Vonage
    In this role, you will act on building client strategy, guiding the client service work & CSM team. You are responsible for overlooking the CSMs activities and driving them on retention of assigned accounts by providing extraordinary customer care services. Assist in developing and closing business opportunities with current and targeted customers.  
    Apply here: https://www.vonage.com/corporate/careers/job-detail/?jobId=4639344002
           
               
    Role: Director Customer Success EMEA
    Location: Basingstoke, UK 
                     London, UK 
    Organization: Vonage 
    As a Director Customer Success- EMEA you will play a key role in CSG international group by providing all your support to this function. You are responsible for customer satisfaction, adoption, growth and overall success of customers. You will have to maintain good collaboration with internal teams as well as key stakeholders. Work with the sales team to execute growth strategies. Lead, develop and execute customer success plans in order to achieve customer outcomes and to maintain a set of customer accounts.  
    Apply here: https://www.vonage.com/corporate/careers/job-detail/?jobId=4687122002
        
           
    Role: Customer Success Manager
    Location: London, UK
    Organization: Salesforce
    CSM at Salesforce is responsible for driving customers to achieve their goals by helping them in understanding the salesforce value and making them realise the use of salesforce products. Monitor customer usage data, renewal dates, growth opportunities and translate into a path for success. Partner with global customers and help them in achieving their business goals. Build and nurture relationships across accounts to solidify their partnership and commitment to the customers.  
    Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom—London/Customer-Success-Manager_JR64407
        
        
    Role: Enablement Manager/Senior Manager, Customer Success Group
    Location: Indiana – Indianapolis 
                     New York – New York 
                     Texas – Dallas 
                     Massachusetts – Burlington 
                     California – Remote 
                     Georgia – Atlanta 
                     Washington – Seattle 
                    California – San Francisco 
                     Illinois – Chicago

    Organization: Salesforce
    Salesforce is looking for someone who can design and develop the strategies which help in driving the customer success team. Create and develop programmes which will increase employee productivity and achieve business outcomes. Serve as a credible and trusted advisor to stakeholders on effective and leading-edge learning and development strategies to achieve their business goals.  
    Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana-Indianapolis/Enablement-Senior-Manager-Customer-Success-Group_JR64447
              
          
    Role: Customer Success Manager
    Location: Chicago, US
    Organization: Morneau Shepell
    The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and maintaining long-term relationships by providing excellent customer service. Responsible for execution of manager and employee orientations in order to achieve the desired business goals. You will have to support the key accounts function by providing customer service, administrative support and ensuring client EAP contract requirements are met.  
    Apply here: https://trr.tbe.taleo.net/trr01/ats/careers/v2/viewRequisition?org=MSL&cws=37&rid=13832
         
              
    Role: Customer Success Manager
    Location: London, UK
    Organization: Contentsqaure
    ContentSquare is looking for a passionate Customer Success Manager who will manage a portfolio of customers and serve as a central point of contact for the customer during their usage of the ContentSquare Solution. In this role, the CSM will also work closely with the internal ContentSquare teams and will be responsible for building strong working relationships within those groups. Lead, manage and participate in activities that drive product adoption and customer satisfaction. Be the voice of the client and provide internal feedback to the teams on how ContentSquare’s solution can be improved. Ultimately the CSM will own the customer’s post-sales experience and serves as an escalation point for issues that impacts the customer’s success.  
    Apply here: https://jobs.lever.co/contentsquare/47f9341f-e5b2-4353-b130-0c3426d5b913
        
         
    Role: Customer Success Manager
    Location: Newyork City, Newyork
    Organization: Contentsqaure
    In this role, you will work with a global CSM team and build the working relationship within all the teams at content square. Proactively monitor and manage customer success issues; have a clear understanding and ability to assess customer requirements. Collaborate with Sales Teams to identify & expand growth opportunities. Oversee internal operations as well as develop an engagement plan with clear deliverables and communicate the plan across the functions. 
    Apply here: https://jobs.lever.co/contentsquare/e497643e-5d21-496d-81bb-6dcd305c0887
        
         
    Role: Customer Success Manager
    Location: San Francisco, CA
    Organization: Contentsqaure
    In this role, you will work with a global CSM team and build the working relationship within all the teams at content square. Proactively monitor and manage customer success issues; have a clear understanding and ability to assess customer requirements. Collaborate with Sales Teams to identify & expand growth opportunities. Oversee internal operations as well as develop an engagement plan with clear deliverables and communicate the plan across the functions.   
    Apply here: https://jobs.lever.co/contentsquare/6a4fc51d-03ed-4a92-9ef3-d0f9aa2b2be7
       
         
    Role: Senior Customer Success Manager
    Location: Paris, France
    Organization: Contentsqaure
    Contentsquare is looking for Senior CSM who will drive the engagement, onboarding, success and support of assigned clients. In this role, you will be reporting to the Lead CSM. Ensure the adoption of the solution within the Customer’s organization. You will have to address the problems which will impact on renewals and identify the opportunities for portfolio development by partnering with internal sales team.
    Apply here: https://jobs.lever.co/contentsquare/7aed5215-334c-49c4-af0f-46d1a2995326
        
           
    Role: Manager- Customer Success Management (US)
    Location: Bangalore, India
    Organization: Zscaler
    Manager- Customer Success Management (US) will report to the Director, customer success and plays a key role in driving customer success, optimization and promoting new business opportunities for the US as well as support in terms of growing the business. You will have to manage the team of CSMs. Understand the customer problems and help them in managing the escalations by coordinating between Product Management and Support groups. Improve the experience for the customers and their users to get the best user experience while maximizing security in a global environment through world-class technical engagement, and ensure that customers get the best out of the technology.  
    Apply here: https://jobs.jobvite.com/zscaler/job/o3dtcfwF

    Director Customer Success EMEA

    Enablement Manager Customer Success

    Manager Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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