Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 29 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 29, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Santa Clara, California
    Organization: McAfee
    The Customer Success Manager (CSM) will report to the Sr.Director, Public Sector Customer Assurance team. You will lead all post-sales activity to create recognizable value for McAfee’s customer.CSM drives the customer loyalty, adoption and implementation of McAfee Solutions. Demonstrate product knowledge and build the Customer Success Plan (CSP) to ensure broad adoption of McAfee solutions and usage of Services and lead account reviews with clients to ensure effective usage of McAfee technologies and maintain communication on updates / new features.  
    Apply here: https://careers.mcafee.com/job/santa-clara/customer-success-manager/731/16052127
     
     
    Role: Customer Success Manager
    Location: San Carlos, CA
    Organization:Bluescape Software
    Customer Success Manager at Bluescape is a highly customer-facing role, serving as a key connection throughout the deployment and ensuing implementation. In this role, You will have to ensure customer success by drawing on your project management capabilities, networking abilities, and critical thinking skills. You will also serve as the lead trainer who will guide customers through learning Bluescape and advise on best practice design templates. 
    Apply here: https://www.bluescape.com/careers/4646238002/
     
     
    Role: Customer Success Manager (Detroit)
    Location: Dearborn, MI, US
    Organization:Bluescape Software
    Customer Success Manager at Bluescape is a highly customer-facing role, serving as a key connection throughout the deployment and ensuing implementation. In this role, You will have to ensure customer success by drawing on your project management capabilities, networking abilities, and critical thinking skills. You will also serve as the lead trainer who will guide customers through learning Bluescape and advise on best practice design templates. 
    Apply here: https://www.bluescape.com/careers/4719882002/
     
     
    Role: Customer Success Manager
    Location: Seattle, WA, US
    Organization: Outreach
    The Customer Success team is at the core of Outreach. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. Partner with other cross-functional teams to achieve customer goals.  
    Apply here: https://jobs.lever.co/outreach/fecb7b9a-c67b-410b-ac4b-d180c66ac8c9
     
     
    Role: Customer Success Manager, Enterprise & Strategic Accounts
    Location: Seattle, WA, US
    Organization: Outreach
    The Customer Success team is at the core of Outreach. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. Partner with other cross-functional teams to achieve customer goals.  
    Apply here: https://jobs.lever.co/outreach/d87ca80b-12bd-4d2c-8c3d-d53003e0ede4
     
     
    Role: Customer Success Manager, Scale
    Location: Seattle, WA, US
    Organization: Outreach
    The Customer Success team is at the core of Outreach. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. Partner with other cross-functional teams to achieve customer goals.
    Apply here: https://jobs.lever.co/outreach/a6127516-c8a8-46a7-87aa-1b827fce0cb7
     
     
    Role: Customer Success Leader – EMEA
    Location: Cambridge, UK
    Organization: Aveva
    The Customer Success Manager (CSM) position is a key role to drive customer satisfaction through their success in achieving desired outcomes by use of AVEVA products and services. This position will be part of AVEVA’s Global Customer Support organization. The CSM role is focused primarily in the post-sales phase and works in a complementary fashion with the Sales Account team and the Technical Support team under the Customer FIRST program umbrella.
    Apply here: https://www.aveva.com/en/About/Working_for_AVEVA/Vacancies/Customer-Success-Leader—EMEA-VN4667/
     
     
    Role: Engagement Manager, Nordics
    Location: London, UK
    Organization: Tractable
    In this role you will own the transition from pilot to production with Enterprise clients as well as ensure satisfaction across the customer hierarchy, from C level to daily users of the product, eventually hiring and building your own customer success teams as you progress  
    Apply here: https://tractable.ai/careers/?gh_jid=4474806002
     
     
    Role: Customer Success Manager
    Location: Mohali, Punjab
    Organization: Maropost
    As a CSM You will report to Customer Success Lead, the Customer Success Manager is responsible for the adoption, advocacy, retention, and growth of Maropost’s customers. You will have to align with customer objectives and goals to a success roadmap, advising on digital marketing best practices, and ensure executive alignment to drive client happiness. The key success metrics in this role will include customer health score, product usage/adoption, retention, growth & advocacy.
    Apply here: https://maropost.bamboohr.com/jobs/view.php?id=196

    Customer Success Leader

    Customer Success Manager

    Customer Success Manager - Enterprise & Strategic Accounts

    Customer Success Manager - Scale

    Engagement Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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