Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 1 – Customer Success Jobs
Role: Director of Customer Success
Location: Newyork, US
Pixalate is looking for someone who can lead their International Customer Success team in New York. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value. Ensure Pixalate product adoption, client satisfaction and account health. Your main aim is to maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.
Apply here: https://www.pixalate.com/jobs/
Role: Customer Success Operations Specialist
Location: San Francisco, CA, US
Organization: Zignal Labs
In this role, You will work cross-functionally with Sales, Marketing, Customer Success, Finance, Legal and Product to develop and refine strategy, policies, processes and the Salesforce.com tech stack to support our Customer Value (CV) business needs and revenue retention. Maintain customer-facing NPS/CSAT surveys to ensure the accurate capture of customer feedback You will have to make an impact by helping to increase retention, reduce internal friction between customer-facing teams, and enable business insight as well as efficiency. This role will be reporting to the Manager of Revenue Operations, you will be responsible for supporting all revenue-generating teams with a focus on supporting the Customer Value teams (Customer Success, Implementation, Strategy & Insights).
Apply here: https://jobs.lever.co/zignallabs/ded9f4a3-5870-47da-840d-ce778950c4ce
Role: Head of Customer Success
Location: Newyork, US
Organization: Catalyst Software
As Catalyst’s Head of Customer Success, you’ll own the Catalyst’s entire CS strategy. Lead and enable a team to serve as the voice of the customer to Catalyst’s internal teams, promoting a customer-centric mindset across the organization. Serve as a strategic advisor to the customers by providing recommendations on how Catalyst can address their goals, needs, and pain points. You’ll be a member of the leadership team, and will report directly to the CEO.
Apply here: https://catalyst.io/job-post?gh_jid=4728086002
Role: Customer Success Advisor
Location: Sydney, Australia
As a Customer Success Advisor (CSA), you are a critical part of the Customer Success Organization reporting to the Head of Customer Success. You will be responsible for Customer adoption, renewals, expansion, growth and retention. Your role will be directly tied to value generation for their customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio’s products to achieve their desired outcomes.
Apply here: https://www.illumio.com/career-openings?gh_jid=4641248002&gh_src=6476eb962
Role: Engagement Manager
Location: London, UK
Organization: SS&C Advent
In this role you will focus on the implementation of new clients and everything that comes with that onboarding process meaning, learning of the entire process and detailed knowledge of the clients’ requirements. Track client satisfaction on all project and report on trends and enhancements to help improve service delivery.
Apply here: https://jobs.jobvite.com/advent-software/job/oTfmcfwq
Role: Customer Success Manager
CSM at Equinix is responsible for ownership and resolution of customer issues. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience. You will be involved in regional Account team planning and coordination. As a CSM you will play a role in the delivery of Quarterly Business Review. You are responsible for managing and delivering on a service improvement plan. In this role, you will lead the on-going customer service relationship and serve as the primary point of contact through the client lifecycle. You will be the client advocate, responsible for the overall satisfaction of clients.
Apply here: https://equinix.wd1.myworkdayjobs.com/en-US/External/job/Singapore/Customer-Success-Manager_JR-115189
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