Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 12 – Customer Success Jobs
    Talent Team
    Talent Team
    Jun 12, 2020 | 3 min read

    Role: Customer Success Manager
    Location: Beaverton, Oregon, US
    Organization: RFPIO Inc.
    The Customer Success Manager (CSM) should actively be involved with customers to build relationships, promote software adoption, address Customer issues, identify new business opportunities, negotiate terms for Professional Services, and for the ongoing promotion of the value of RFPIO solutions. Oversee the relationship with RFPIO’s customers for the duration of their contract(s).  
    Apply here: https://www.rfpio.com/job/customer-success-manager/
     
     
    Role: Senior Customer Success Manager
    Location: Washington, DC, US
    Organization: Contrast Security
    In this critical role, you will be responsible for quickly delivering results via effective customer on-boarding, accelerating product adoption and license usage, minimizing customer churn, influencing expansion by driving maximum value and maintaining high customer satisfaction.  
    Apply here: https://jobs.lever.co/contrastsecurity/1e04d7a6-3636-4df7-a757-14008cfa26f3
     
     
    Role:  Customer Success Manager
    Location: Washington, DC, US
    Organization: MindPoint Group
    In this role, you will establish, document, and manage the scope, schedule, resource allocation, cost, and expense tracking for projects and sustaining activities to ensure successful project execution and deliverable deadlines are met on time. Proactively communicate with clients to ensure they are an integral part of the project for clarification of requirements and regular assessment of progress.  
    Apply here: https://www.smartrecruiters.com/MindPointGroupLLC/743999713514106-customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: Validity Inc.
    The Customer Success Manager will manage large, complex client accounts, and work directly with them in developing and implementing a cohesive approach to optimizing success through the Validity tools and services. 
    Apply here: https://www.validity.com/careers/
     
     
    Role: Customer Success Manager
    Location: Cork, Ireland
    Organization: ClickDimensions
    The Customer Success Manager will be responsible for the adoption and ongoing use of ClickDimensions products throughout the customer lifecycle and into renewal. The CSM will seek to understand and align client goals with the ClickDimensions solution. Additionally, this role is responsible for the proactive monitoring of assigned accts, the success of the relationship, and charged with reducing churn for the business.  
    Apply here: https://clickdimensions.bamboohr.com/jobs/view.php?id=277
     
     
    Role: Sr. Customer Success Manager
    Location: Tokyo, Japan
    Organization: App Annie
    As a Senior Customer Success Manager at App Annie, you will be responsible for a defined set of customers and will be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. Ensure customers are leveraging the App Annie platform to deliver business value. You will also be responsible for key customer success metrics, including customer churn and renewals.  
    Apply here: https://boards.greenhouse.io/appannie/jobs/2213193
     
     
    Role: Customer Success Growth Manager
    Location: Clearwater, Florida, US
    Organization: KnowBe4
    The Customer Success Growth Manager is responsible for the overall efficiency and effectiveness of the CSMs of the area. Do statistical analysis and locate areas of inefficiency and get them rapidly handled and to optimum performance levels. Keep all CSMs up to date on new changes in policy, procedure or the platform. 
    Apply here: https://www.knowbe4.com/jobs?gh_jid=4447270002
     
     
    Role: Customer Success Manager
    Location: Denver, CO, US
    Organization: SugarCRM
    As a CSM you will be responsible for revenue growth, customer care and loyalty. Work with SugarCRM partners and customers as the main point of contact taking full account management ownership, contract renewals and drive up-sell/cross-sell opportunities. Connect and build relationships with existing clients and act as a trusted advisor with an eye for fostering high Client Satisfaction Scores.  
    Apply here: https://jobs.lever.co/sugarcrm/232e102f-5f6e-4af5-9b35-c27072e37f6d
     
     
    Role: Customer Success Manager
    Location: New York, US
    Organization: Caissa, LLC
    This is a highly client-facing position with the opportunity to contribute significantly and grow within the role. Develop and implement guidelines to enhance existing relationships, increase overall adoption at early stages of implementation, and maintain client satisfaction. Work closely with the clients to make sure their needs are being met, while also developing platform documentation and proactively sharing best practices with the growing client base.  
    Apply here: https://caissa.applytojob.com/apply/m3gofb2ZgR/Customer-Success-Manager
     
     
    Role: Customer Success Manager
    Location: San Francisco, CA, US
    Organization: Caissa, LLC
    This is a highly client-facing position with the opportunity to contribute significantly and grow within the role. Develop and implement guidelines to enhance existing relationships, increase overall adoption at early stages of implementation, and maintain client satisfaction. Work closely with the clients to make sure their needs are being met, while also developing platform documentation and proactively sharing best practices with the growing client base.  
    Apply here: https://caissa.applytojob.com/apply/lyf7FXPN4v/Customer-Success-Manager
     
     
    Role: Customer Success Manager
    Location: Pune, India
    Organization: DemandFarm
    CSM Monitors customer usage data, go-live dates, health indicators and translates into strategies for success and account growth. Plan and manage the delivery of proactive health checks and advocacy opportunities as part of the CustomerSuccess engagement plan. You will be the key post-sale contact for strategic customers and provide customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gap. 
    Apply here: https://www.demandfarm.com/careers-at-demandfarm/#applynow
     
     
    Role: Customer Success Manager
    Location: Melbourne, Australia
    Organization: LivePerson
    As a CSM, you will own a portfolio of Enterprise customers and have responsibility for driving successful programs that enable usage growth and overall product adoption. As the trusted advisor on all program-related activity, you’ll have to ensure interactions are managed to customer satisfaction, relationship health and program success. 
    Apply here: https://www.liveperson.com/company/careers?gh_jid=2186437
     
     
    Role: Customer Success Manager
    Location: London, England
    Organization: Mailgun Technologies, Inc
    Mailgun is looking for a CSM who can manage customer lifecycle journey, account growth and sales. Work closely with the existing team in an effort to execute business processes and help clients in meeting their needs. Evangelize Mailgun’s diverse product suite, resulting in the adoption of new services together with the expansion and renewal of existing contracts. Cross-sell / up-sell the product portfolio.  
    Apply here: https://apply.workable.com/mailgun/j/FB20E0E051/

    Customer Success Growth Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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