Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 16 – Customer Success Jobs
    Talent Team
    Talent Team
    Jun 16, 2020 | 2 min read

    Role: Manager, Customer Success
    Location: Newyork, US
    Organization: Spot.io
    Spot is looking for someone who can lead their team of CSMs in North America. You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. You will have to apply your knowledge in customer success best practices, user adoption, business metrics, and customer satisfaction while overseeing customer renewals and expansion. You will partner directly with Sales, Technical Support, and Solutions Engineering teams to create a repeatable and scalable operating process that drives post-sale success. Ensure customer feedback is communicated internally to enable ongoing improvement of Spot products and services.  
    Apply here: https://www.comeet.com/jobs/spotio/32.004/manager-customer-success/1A.61C
     
     
    Role: Customer Success Manager
    Location: Remote, US
    Organization: CoreView
    This role will be a key part of their Global Customer Experience team and help create the ultimate customer experience that provides real value. You will be working alongside some of the best sales, marketing, product and customer experience team members in the industry. You will care for a territory of customers within North America that includes implementing and managing customers along with a prescribed roadmap that ensures the customer achieves high-value outcomes that generate real ROIs and support their needs over time. Represent the voice of the customer to provide input to the product, services, marketing and sales content and processes. Collaborate closely with team members to deliver on renewals and expansion opportunities.  
    Apply here: https://www.coreview.com/jobs/customer-success-manager-us/
     
     
    Role: Customer Success Manager
    Location:  Boston, US
    Organization: WhiteSource
    The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. Be the customer’s technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal).  
    Apply here: https://www.whitesourcesoftware.com/careers/professional-services/E2.717/customer-success-manager/
     
     
    Role: Customer Success Manager
    Location: Barcelona, Spain
    Organization: Whisbi
    As a Customer Success Manager, you will be the face of Whisbi in North America, helping customers to reach their KPIs as they expand their online sales capabilities using Whisbi’s conversational sales solutions. You should have both tactical and strategic interactions on the account and will have to interact with stakeholders at many levels to ensure retention of your accounts. You will monitor success metrics across your portfolio and plan recommendations to help both Whisbi and the customer to scale the frequency and intensity of their usage.  
    Apply here: https://careers.whisbi.com/jobs/895228-customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Dubuque, Iowa area(preferred but not required)- As per JD
    Organization: Eagle Point Software
    Eaglepoint is looking for someone who can manage and guide multiple customers through software implementation and rollout. As a CSM you will have to coordinate and prioritize project tasks, demo the software, provide customer support, manage timelines and maintain project plans while communicating status to the key stakeholders both internally and externally. Serve as the lead contact for customer interactions and implementation activities. The main aim of this role is to ensure customer satisfaction, lead and support all aspects of customer implementations for their Pinnacle Series software while focusing on driving adoption and usage of the platform.  
    Apply here: https://eaglepoint.com/careers/
     
     
    Role: Customer Success Manager
    Location: Remote, Japan
    Organization: Okta, Inc.
    The Customer Success Manager will be responsible for Okta’s innovations, best practices and capabilities with their valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and their customers. You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. Ensure higher customer satisfaction, retention and expansion of Okta business.  
    Apply here: https://www.okta.com/company/careers/customer-first/customer-success-manager-japan–2188005/

    Customer Success Manager - Remote

    Manager Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 19, 2021 | 2 min read

    Role: VP of Customer Success – SaaS
    Location: San Diego, CA
    Organization:
    Optello
    As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
    Apply here:
    https://www.linkedin.com/jobs/view/2372852401/  


    Role: Customer Success Specialist
    Location: Minnesota, United States
    Organization:
    Field Nation
    As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2372817346/ 


    Role: Customer Success Manager
    Location: New South Wales, Australia
    Organization:
    Cascade
    As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth. 
    Apply here: https://www.linkedin.com/jobs/view/2373601292/ 


    Role: Client Success Manager
    Location: London, England, United Kingdom
    Organization:
    Unmind
    As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team. 
    Apply here: https://www.linkedin.com/jobs/view/2386146482/ 


    Role: Customer Success Executive – drinks industry
    Location: Edinburgh, Scotland, United Kingdom
    Organization:
    Vertical Advantage
    As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight. 
    Apply here: https://www.linkedin.com/jobs/view/2365514683/ 

    client success manager

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 18 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 18, 2021 | 2 min read

    Role: Director of Customer Success
    Location: New York, NY, US
    Organization:
    BetterCloud
    As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health. Standardize activities for CSMs for each point in the journey, including the engagement model for teams. Review and enhance the segmentation of the customer base. Identify opportunities for continuous improvement, learning, and development. Define and document the process, SLOs, best practices. Provide thought leadership, manage risk and escalations with clients, and become a trusted advisor for your CSMs. Achieve results while maintaining and growing a fun and inspiring culture.
    Apply here:
    https://boards.greenhouse.io/embed/job_app?token=2547642 


    Role: Customer Success Manager
    Location: Austin, TX, US

    Organization: Informatica
    As a Customer Success Manager, you will manage the onboarding process for new Informatica customers. Develop and execute customer success plans and tracking and reporting on key metrics for customer adoption and success. Manage customer through the initial launch of use cases on Informatica’s platform. Develop a trusted advisor relationship with the customer and develop them into reference customers. Ensure high customer satisfaction by surveying customers and adjusting to increase customer satisfaction based on their feedback. Take a proactive approach by reviewing the current engagement analytics and forward planning with the customers to mitigate potential risks. Identify up-sell and growth opportunities and collaborate with sales teams to ensure growth attainment. 
    Apply here: https://www.linkedin.com/jobs/view/2371699122/ 


    Role: Customer Success Manager
    Location: North Sydney, New South Wales, Australia
    Organization:
    FiveStones
    As a Customer Success Manager, you will manage multiple clients and partner stakeholders to ensure the delivery of best-in-class solutions, including channel planning, forecasting, advanced creative or analytics projects. Identify opportunities for upsell, and support the Business Strategy team in pre-sales engagements. Manage Search and/or Programmatic campaigns from planning to implementation, reporting and optimization, making use of advanced features and integrations. Make use of integrations and advanced solutions for GMP. Expand your skills in areas such as Data-driven Creative, analytics, data visualization and cloud for marketing. Be a thought leader for your specialty and data-driven digital media & marketing. 
    Apply here: https://www.linkedin.com/jobs/view/2372802495/ 


    Role: Customer Success Specialist
    Location: Sydney, New South Wales, Australia
    Organization:
    ProductReview.com.au
    As a Customer Success Specialist, you will be responsible for developing relationships with new customers and onboarding them onto ProductReview’s SaaS product (the Brand Management Platform). Communicating via email or phone to businesses who would be suitable for ProductReview’s Brand Management Platform and advertising packages. Managing existing customers via email or phone to ensure their needs and questions are addressed. Communicating and strategizing with customers to ensure they gain value from the SaaS product. Generating invoices for existing customers on ProductReview’s Brand Management Platform and advertising packages. Working with the team to take on ad hoc business development duties. 
    Apply here: https://www.linkedin.com/jobs/view/2371694752/ 


    Role: Enterprise Customer Success Manager
    Location: Remote, London, England, United Kingdom  
    Organization:
    Gloat
    As a Customer Success Specialist, you will work closely with your enterprise customers to understand their business needs, helping them define their long-term rollout strategy, success metrics and business impact. Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving the optimal utilization of the product. Work directly with customer’s HR, IT, Business, and senior executive teams. Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers, Product. Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization. Predict and forecast risk, problem solve and work independently.
    Apply here: https://www.linkedin.com/jobs/view/2332680628/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 15, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Community Brands
    As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Serve as an advocate to the executive team for all things customers (e.g. customer issues, product suggestions and needs, market positioning).
    Apply here: 
    https://www.communitybrands.com/company/open-positions/?gnk=job&gni=8a7885a87625eeac01762964f56d4abb&gns=Company+Website 


    Role: Customer Success Manager
    Location: Costa Mesa, CA, US
    Organization: 
    Veritone, Inc.
    As a Customer Success Manager, you will drive the adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance. Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption. Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above. Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours. Solicit references, referrals and testimonials from customers. Collaborate internally with the product, marketing and sales teams to communicate customer needs to design ideal offering/features. Manage the customer renewal process and identify upsell opportunities. 
    Apply here: https://boards.greenhouse.io/veritone/jobs/4326155003 


    Role: Customer Success Manager
    Location: Remote, Australia  
    Organization: 
    Cerebiz
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Serve as the main point of contact, and liaison between clients and the rest of the Cerebiz team. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organisations to uncover additional product applications & opportunities for partnership. Represent the voice of the customer and influence the product development roadmap. Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2360982549/ 


    Role: Customer Success Manager – Onboarding
    Location: Sydney, New South Wales, Australia
    Organization: 
    SalesTribe
    As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2381150468/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    FreeWheel
    As a Customer Success Manager, you will build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how the solutions and services bring value and help drive customer success. Deeply understand each customers’ business and build strategic account plans accordingly. Maintain a comprehensive understanding of Freewheel’s products, services, and solutions, as well as market, needs as they evolve; participate in the development and vetting of new product and services development opportunities. Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2360960922/

    Customer Success Manager

    Vice President of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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