Role: Customer Success Manager
Location: Santa Clara, CA, United States (Remote)
As a Customer Success Manager, you’ll gain a thorough understanding of the customer’s business initiatives, and collaborate with the customer and PNM teams to accomplish those objectives. Work together with internal teams to address customer concerns, relay product requests from customers, and deliver top-notch service on schedule. Analyse the customers’ degree of involvement with the product(s), and give the other PNM teams comments on how to improve the product and service. For important merchants in our core verticals, provide daily account management and customer success including status reporting, implementing various initiatives, and consultative selling.
Apply here: https://www.linkedin.com/jobs/view/3615734513/
Role: Customer Success Manager
Location: United States (Remote)
As a Customer Success Manager, you’ll proactive client help by phone, email, and video. Cultivate wonderful connections both internally and internationally. Represent the interests of the client in departmental meetings. Inform the client about new features and the roadmap. Assist the POC with all issues, defects, and updates. Work strategically with the POC to increase value and promote product use Keep the account current with POC and new user training sessions. Make sure you regularly arrange touchpoints with each client. Prepare the client for renewal.
Apply here: https://www.linkedin.com/jobs/view/3615717029/
Role: Sr. Manager, Customer Success
Location: Phoenix, AZ, United States (Remote)
As a Sr. Manager, Customer Success, you’ll create and manage a Scale team that is highly motivated, productive, and regularly shows sound judgement. Encourage a strong sense of responsibility for both consumers and one another. Create plans for team members’ ongoing professional development. Create and implement playbooks and processes for your team that are efficient and repeatable. Together with our marketing colleagues, create and put into action 1: Numerous programmes that support our corporate value of putting the needs of our customers first. Create proactive tactics that enable our customers to get the most return on their investment from our goods and produce high levels of net dollar retention. Give team members the tools they need to handle all important client touch points, such as upgrades, downgrades, escalations, usage, and adoption, with ease.
Apply here: https://www.linkedin.com/jobs/view/3613591734/
Role: Customer Success Specialist
Location: Quakertown, PA, United States (Hybrid)
Organization: Envista Holdings Corporation
As a Customer Success Specialist, you’ll become the clients’ go-to partner for DEXIS dental imaging needs and for digital products and services. ensuring onboarding pleasure by developing a strong relationship through a frequent communication schedule. Working with DEXIS sales teams, Dealers, and other third parties to manage the client environment prior to installation in order to ensure the successful onboarding of DTX Studio. Offer internal and external customers high-level customer-centric interactions by proactively engaging with all stakeholders and resolving issues as soon as they arise. By showing empathy, comprehending and soothing the customer, taking control, and coming up with original solutions to the client’s demands, you can deftly dissolve challenging customer situations.
Apply here: https://www.linkedin.com/jobs/view/3615281865/
Role: Customer Success Lead
Location: Oakland, CA, United States (On-site)
Organization: FreeWire Technologies
As a Customer Success Lead, you’ll serve as the primary point of contact for clients when they need to discuss field problems, remote troubleshooting, or other support needs. Collaborate with clients to comprehend their distinct use cases and offer ideas to optimise their utilisation of our product based on reliable data. Join forces with the field service team to comprehend technical problems and represent the customer’s interests in securing prompt resolution. Develop a thorough grasp of the components that make up the value chain for retail EV chargers (such as the charger, network, credit card reader, etc.), how they interact with one another, and how to best manage, root out, and handle problems.
Apply here: https://www.linkedin.com/jobs/view/3615775550/