Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published November 28, 2022
Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Work closely with Technical Account Managers and the development team to integrate, troubleshoot technical issues and provide 2-way feedback from and to customers. Effectively communicate across the customer organizations both 1-1 and in group meetings with Product, Tech, and Marketing and establish a clear understanding of the benefits the platform brings each department. Transfer your expertise to customers so they become super users of the platform. Work as part of a team to get the group’s knowledge to work for each customer’s success.Apply here: https://www.linkedin.com/jobs/view/3377963683/
Role: Customer Success ManagerLocation: Birmingham, England, United Kingdom (Hybrid) Organization: MiX Telematics As a Customer Success Manager, you will take initiative in order to develop and enhance solution knowledge. Establish relationships with all stakeholders within the client’s business. Involvement in periodic, in-person client meetings. Enable client self-sufficiency with their solutions. Identify upsell opportunities. Regular business reviews – contract, best practices, and adherence to contract KPIs. Ensure the client is sufficiently trained and skilled to optimize their experience using their solutions. Cross-departmental collaboration in order to develop clear policies and procedures for effective customer management. Produce monthly reports. Handle other ad-hoc responsibilities as required.Apply here: https://www.linkedin.com/jobs/view/3378271710/
Role: Customer Success AssociateLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Hatch As a Customer Success Associate, you will be responsible for Adoption and Success Management – Support customers to gain value from the product/service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice. Relationship Building – Maintain trusted relationships with key stakeholders to help them achieve their goals and grow revenue and usage. Customer Query Handling – Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams.Apply here: https://www.linkedin.com/jobs/view/3370460258/
Role: Senior Customer Success ManagerLocation: Melbourne, Victoria, Australia (Hybrid) Organization: Nium As a Senior Customer Success Manager, you will be responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective. Drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to the products. Help define the organization’s vision to provide exemplary experiences to the customers at each stage of the customer lifecycle. Develop strategic and collaborative relationships with customers that lead to better penetration of the account, which will lead to augmented revenues and the ability to grow engagement for the long term.Apply here: https://www.linkedin.com/jobs/view/3378054779/
Role: Customer Success SpecialistLocation: Bengaluru, Karnataka, India (Hybrid) Organization: TheHouseMonk As a Customer Success Specialist, you will get involved in the entire customer lifecycle from onboarding through the duration of their subscription period. Provide product training to enable customers to realize the potential of the product. Build value-based relationships with the customers. Identify opportunities for upselling and cross-selling along with the Account Managers. Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully. Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap. Work with the marketing team to execute customer surveys, case studies, etc. Identify and process success milestones for the customers. Optimize existing processes within the company and actively enhance all Customer Success initiatives.Apply here: https://www.linkedin.com/jobs/view/3378414571/
Published November 25, 2022
Role: Customer Success ConsultantLocation: Remote, United States Organization: Phocas Software As a Customer Success Consultant, you will manage assigned accounts by developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs. Be a Point of Contact for clients to document their business needs, and technical requirements and provide solutions. Troubleshoot and solve customer problems where appropriate, alternatively being able to escalate issues to applicable internal resources. Proactively drive customer education through training sessions and attendance. Maintain and update customer information and engagement activities in the CRM system (HubSpot). Research and maintain knowledge of competitors to strategically position their products, services, and solutions better. Apply here: https://www.linkedin.com/jobs/view/3370617438/
Role: Customer Success Specialist Location: Remote, United States Organization: affable.ai As a Customer Success specialist, you will establish training and onboarding programs for new clients to ensure that they adopt their solution successfully. Track customer analytics to understand user behavior and identify potential product features proactively. Liaise with the tech team to resolve client requirements and feedback. Liaise with the marketing team to create case studies. Identify upsell opportunities and manage renewal conversations.Apply here: https://www.linkedin.com/jobs/view/3375057251/
Role: Customer Success Manager Location: Bath, England, United Kingdom (Hybrid) Organization: Cognisess As a Customer Success Manager, you will work with a dedicated Commercial Account Manager to build and sustain direct relationships with key individuals across your client portfolio. Understand better than anyone else in the business or client’s business, how your portfolio of clients uses the platform. When things aren’t working as expected you will be the go-to person for working with the techies to understand what is going on. When we are changing the platform, you will need to be the clients’ champion in the business to make sure we don’t break their processes. Work with the clients to understand how we could improve the platform for them and champion these changes in the business. Apply here: https://www.linkedin.com/jobs/view/3369395883/
Role: Customer Success ManagerLocation: Remote, India Organization: Cornerstone OnDemand As a Customer Success Manager, you will enable the customers to realize business value from their investment and make the customers passionate advocates. Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them. Be accountable to drive high usage of the platform within customers by driving the creation and execution of a thorough and action-oriented adoption plan. Leverage deep functional expertise to increase the customer’s usage of the platform(s).Apply here: https://www.linkedin.com/jobs/view/3330134587/
Role: Head of Customer SuccessLocation: Remote, EMEA Organization: Storm6As a Head of Success Manager, you will work in a fast-paced and high-growth environment to build new relationships with major employers across EMEA. Manage and grow existing clients and partnerships. Handle Revenue Cycle Management. Apply here: https://www.linkedin.com/jobs/view/3358657108/
Published November 24, 2022
Role: Director of Customer SuccessLocation: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Implement and uphold the CS quota for upsells and collaborate with BDEs to ensure that the opportunities identified by CS are actionable and have a high probability of closing. Foster collaboration and trust both within and across teams, especially at your peer level and senior leadership. Ensure alignment between CS/BDE teams to support books of business and client partnership growth. Provide monthly agency insights on the development of best practices and processes to promote alignment, collaboration, and accountability for successful client relationships. Create internal documents and playbooks providing team members the resources needed to succeed, especially client-facing.Apply here: https://www.linkedin.com/jobs/view/3366313823/
Role: Director, Customer SuccessLocation: Remote, United Kingdom Organization: Harris Computer As a Director, Customer Success, you will design and implement a new strategic outreach program for S&S’ customers, which ensures that customers derive maximum value and the net benefit from their investment in S&S’ product suite. Cultivate a wildly successful Customer Success Manager team who serve as highly valued, trusted advisors to utility executives, end users, and other S&S champions. Identify opportunities to expand customer relationships and generate new opportunities for growth and innovation. Maintain strong customer retention rates and net promoter scores aligned with corporate goals. Identify product improvement opportunities and work with the S&S Product Management team to develop new features and functionality within the solution to support customer objectives.Apply here: https://www.linkedin.com/jobs/view/3365872563/
Role: Customer Success Manager Location: Kiln Farm, England, United Kingdom (On-site) Organization: Rockwell Automation As a Customer Success Manager, you will manage the Adoption of Service Agreements to ensure efficient implementation and drive necessary support to support customer success and ultimately the renewal. Use data and workflow information from the Customer Success Platform to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in the portfolio. Translate available customer data contained within the Customer Success Platform and other sources into value delivered to customers by engaging Services contracts and software subscriptions. Communicate value delivered to customers on a periodic cadence using QBR methodology and other means of communication/cadences.Apply here: https://www.linkedin.com/jobs/view/3373810614/
Role: Customer Success SpecialistLocation: Sofia, Sofia City, Bulgaria (On-site) Organization: Sensata Technologies As a Customer Success Specialist, you will develop strong and effective internal and external relationships. Participate in the development and submission of customer quotations for assigned tiers following the defined process. Communicate directly with customers on assigned responsibilities and tasks. Assist with the following activities within the regional sales team related to all accounts: account setup, lead times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier-related items. Support the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty, and other customer-related issues, escalations, and discrepancies.Apply here: https://www.linkedin.com/jobs/view/3373478238/
Role: Customer Success ManagerLocation: Remote, Australia Organization: InstaclustrAs a Customer Success Manager, you will be responsible for the successful retention of customer workloads on the product by NetApp’s portfolio. Grow footprint by expanding current workloads and developing customer advocacy. Improve customer satisfaction and maintain a high level of customer experience, as measured by NPS. Act as a customer advocate to internal teams and be an “expert” in the account. Review support tickets for satisfaction, arrange value add services and coordinate efforts between multi-discipline teams. Provides mentorship and training of other associates at the same level or below on processes and tools; and how to handle more complex issues/requests. Apply here: https://www.linkedin.com/jobs/view/3366359311/
Published November 23, 2022
Role: Director, Customer Success Location: Chicago, IL, USA (On-site) Organization: Flock Freight As a Director, Customer Success, you will spearhead the establishment of a group of Account Managers, Customer Success Team Leads, and Customer Success Managers that are well-versed in delivering stellar customer service within the logistics industry. You are the industry guru, and you coach new and veteran employees on the company’s service offerings, market trends, and industry standards. You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. You will ensure new customers are effectively onboarded into the Customer Success Department by understanding their needs and requirements and ensuring the teams execute their expectations to ensure retention and growth.Apply here: https://www.linkedin.com/jobs/view/3309953229/
Role: Director, Customer SuccessLocation: Palo Alto, CA, USA (Hybrid)Organization: AiseraAs a Director, Customer Success, you will lead support team members to deliver a best-in-class experience. Provide coaching and training to empower the continued career development of your team. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term. Design and maintain consistent processes that allow for consistent, easy tracking of KPIs. Manage and assign resources based on capacity and experience and customer value. Maintain a high level of customer satisfaction with the services. Accurately forecast efforts for capacity planning and develop an accurate capacity model to ensure proper headcount throughout the year. Apply here: https://www.linkedin.com/jobs/view/3335289651/
Role: Customer Success ManagerLocation: London Area, United Kingdom (Hybrid) Organization: Nordcloud, an IBM Company As a Customer Success Manager, you will be a single point of contact for Managed Cloud customers. Focusing on customer satisfaction and loyalty as well as building close long-term relationships with them. Controlling Service financials & profitability ( inc cost optimization for capacity customers). Helping to understand existing processes and create new ones, both internally and with a customer. Providing insight and relaying the voice of customers with internal teams. Supporting the Managed Cloud teams in understanding the customer’s needs. Keeping both the customer and the team informed about the needs and changes. Proactively recognizing customers’ needs and using the resources to drive continuous improvements i.e., quality, automation, and profitability.Apply here: https://www.linkedin.com/jobs/view/3371205577/
Role: Customer Success Team Leader Location: West End, Queensland, Australia (Hybrid) Organization: SilverChef As a Customer Success Team Leader, you will lead with purpose, coach for performance, and support your team to meet KPIs. Your stakeholder management in a B2B organization is second to none: working with internal and external customers you drive a collaborative approach to achieve business objectives. You’ll be a critical team member in a fast-growing, highly successful global finance business that does things differently. They are genuinely committed to helping customers achieve their dreams and have already invested more than $1.5bn in the hospitality industry globally.Apply here: https://www.linkedin.com/jobs/view/3365439389/
Role: Customer Success ManagerLocation: Stockholm, Stockholm County, Sweden (On-site)Organization: ZaverAs a Customer Success Manager, you will manage customer onboarding. Identify and support expansion and additional sales opportunities. Manage incoming cases to customer support. Track customer health metrics and KPIs. Distill best practices and disseminate them across the customer base. Be the voice of the customer; bring real customer insights to the product development team. Strategically expand engagement and build relationships with customer decision-makers. Make the customers the super-ambassadors. Make a real impact by challenging the status quo. Apply here: https://www.linkedin.com/jobs/view/3368378555/
Churn Customer Retention
8 min read
In this blog, understand what are Net Dollar Retention, ARR Churn, and Revenue Churn in…
24 Nov, 2022
Land and expand strategy is a relatively fresh concept in the customer success world. In…
22 Nov, 2022
Client success manager designations have become a hot property nowadays. In this blog, we provide…
17 Nov, 2022
Get Customer Success jobs sent straight to your inbox.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.