Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 29 – Customer Success Jobs
    Talent Team
    Talent Team
    Jun 29, 2020 | 2 min read

    Role: Customer Success Specialist
    Location: Newyork, US
    Organization: CyberCube
    As a Customer Success Specialist, You should be passionate about delivering exceptional value to clients. Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. The primary role is to support the client services team with technical support and resolving and escalating Incidents and Service Requests within agreed SLAs.  
    Apply here: https://jobs.lever.co/cybcube/45e915db-86a7-4af2-8f86-aabb8dae6e93
     
       
    Role: Customer Success Manager
    Location: Boston, Chicago, US
    Organization: Seismic
    As a Customer Success Manager, you will have to drive product adoption, highlight best practices and ensure client retention. Manage multiple fast-paced projects and ensure success and ongoing client satisfaction. Conduct regular business review meetings with key accounts. Oversee the process of onboardings- SOW creation, coordination of project resources, monitoring project plans and manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell. You will have to serve as the primary point of contact for assigned accounts, establishing regular sequence, conduct business reviews and track success metrics. 
    Apply here: https://seismic.com/company/careers/job-listings/?p=job%2FojdXcfwp
     
     
    Role: Customer Success Operations Manager
    Location:  Boston/Remote, US
    Organization: Drift
    In this role, You will have to Manage customer distribution and capacity planning across the team to ensure the best possible experience for the customers. Partner with CS Leaders to understand their teams, business units, and goals. Drive retention reporting and analysis. Develop a full understanding of their customer health and find the ideal onboarding process as well as identify upsell opportunities. Take ownership of aspects of their customer lifecycle like retention forecasting, customer health, renewals, and professional services. 
    Apply here: https://www.drift.com/careers/post/2214196/
     
     
    Role: Client Success Manager
    Location:  Remote/UK
    Organization: Cordial
    CSM at Cordial will be the primary point of contact for clients and works diligently to advocate, align technology and expertise on behalf of the client. The CSM is the owner of the entire client relationship post-sales. Key focus areas of this role include owning the client success plan, executive engagement, commercial relationship, customer success and proactively managing competitive threats. This role will be reporting to the VP of Client Experience.  
    Apply here: https://boards.greenhouse.io/cordial81/jobs/4731839002?gh_jid=4731839002
     
        
    Role: Customer Success Manager, Enterprise – APAC
    Location: Melbourne, Australia
    Organization: Lucid
    The Customer Success Team plays a central role at Lucidchart ensuring that most valuable customers are able to maximize the value they obtain through the adoption of our products. Customer Success Manager serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through Lucidchart. Serve as the primary interface with customers to manage and resolve any critical situations. Have periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.  
    Apply here: https://www.golucid.co/careers/1a5602b1-4778-4d9f-9924-3f6ebd231726/?team=Customer%20Success
     
     
    Role: Renewals Specialist – EMEA and Global Partners
    Location: Bangalore, India
    Organization: Sumo Logic
    In this role, you will be responsible for achieving timely renewals from EMEA customers and partner-owned accounts in the high-volume segment. Following a low-touch model, you will have to coordinate both automated outreach and direct interactions with the customers and procurement teams. You will also work with Customer Success Engineer to drive successful adoption prior to and after the point of renewals. Work closely with the team of Account Executives, Partner Managers, Finance, Order Management, and Deal Desk in order to ensure successful renewals. 
    Apply here: https://boards.greenhouse.io/sumologic/jobs/2205159

    client success manager

    Customer Success Manager Enterprise - APAC

    Customer Success Operations Manager

    Customer Success Specialist

    Renewal Specialist - EMEA

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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