Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
- Jun 29 – Customer Success Jobs
Role: Customer Success Specialist
Location: Newyork, US
As a Customer Success Specialist, You should be passionate about delivering exceptional value to clients. Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. The primary role is to support the client services team with technical support and resolving and escalating Incidents and Service Requests within agreed SLAs.
Apply here: https://jobs.lever.co/cybcube/45e915db-86a7-4af2-8f86-aabb8dae6e93
Role: Customer Success Manager
Location: Boston, Chicago, US
As a Customer Success Manager, you will have to drive product adoption, highlight best practices and ensure client retention. Manage multiple fast-paced projects and ensure success and ongoing client satisfaction. Conduct regular business review meetings with key accounts. Oversee the process of onboardings- SOW creation, coordination of project resources, monitoring project plans and manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell. You will have to serve as the primary point of contact for assigned accounts, establishing regular sequence, conduct business reviews and track success metrics.
Apply here: https://seismic.com/company/careers/job-listings/?p=job%2FojdXcfwp
Role: Customer Success Operations Manager
Location: Boston/Remote, US
In this role, You will have to Manage customer distribution and capacity planning across the team to ensure the best possible experience for the customers. Partner with CS Leaders to understand their teams, business units, and goals. Drive retention reporting and analysis. Develop a full understanding of their customer health and find the ideal onboarding process as well as identify upsell opportunities. Take ownership of aspects of their customer lifecycle like retention forecasting, customer health, renewals, and professional services.
Apply here: https://www.drift.com/careers/post/2214196/
Role: Client Success Manager
CSM at Cordial will be the primary point of contact for clients and works diligently to advocate, align technology and expertise on behalf of the client. The CSM is the owner of the entire client relationship post-sales. Key focus areas of this role include owning the client success plan, executive engagement, commercial relationship, customer success and proactively managing competitive threats. This role will be reporting to the VP of Client Experience.
Apply here: https://boards.greenhouse.io/cordial81/jobs/4731839002?gh_jid=4731839002
Role: Customer Success Manager, Enterprise – APAC
Location: Melbourne, Australia
The Customer Success Team plays a central role at Lucidchart ensuring that most valuable customers are able to maximize the value they obtain through the adoption of our products. Customer Success Manager serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through Lucidchart. Serve as the primary interface with customers to manage and resolve any critical situations. Have periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
Apply here: https://www.golucid.co/careers/1a5602b1-4778-4d9f-9924-3f6ebd231726/?team=Customer%20Success
Role: Renewals Specialist – EMEA and Global Partners
Location: Bangalore, India
Organization: Sumo Logic
In this role, you will be responsible for achieving timely renewals from EMEA customers and partner-owned accounts in the high-volume segment. Following a low-touch model, you will have to coordinate both automated outreach and direct interactions with the customers and procurement teams. You will also work with Customer Success Engineer to drive successful adoption prior to and after the point of renewals. Work closely with the team of Account Executives, Partner Managers, Finance, Order Management, and Deal Desk in order to ensure successful renewals.
Apply here: https://boards.greenhouse.io/sumologic/jobs/2205159
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